Alex Karras Lincoln

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
159 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    March 4, 2020

    Body shop promptness was awesome the manager was professional and prompt. He truly cared about my situation. He was kind and respectful. The receptionist... was awesome professional and kind and prompt thank you so so much for your service

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Annette, your comments keep us motivated and working hard for all our guests! Thank you so much for being one of our valued guests and we look forward... to your next visit!

  • 5.0 out of 5
    January 10, 2020

    Recently I experienced a frontend vibration with my MKX. After three frustrating wheel balancing attempts at another location, one visit to Rick at Alex... Karras Lincoln and problem solved! Rick and Stephanie could not have been more pleasant and helpful.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Lindar, our Staff works hard to go the extra mile for our valued guests! It is great to hear that we were able to go above and beyond your expectation...s and really help you out! We look forward to seeing you again!

  • 5.0 out of 5
    April 6, 2019

    Very clean kleen nice cars no rust salt well maintained I would recommend this dealership I give them 150 percent better than 100 percent they are awesome... one of the best dealership on the Westcoast they need a few in the Midwest in Indianapolis Indiana I would highly recommend Karras

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Gregory, thank you so much for your positive comments about Alex Karras Lincoln! Please let us know if there is ever anything else we can do for yo...u! Safe travels!

  • 1.0 out of 5
    March 21, 2019

    I would never work with this body shop again. I signed Authorization for repair on 12/27 and my car was not completely ready until February 27. After... the body shop had it for 7 weeks, I still had to bring it back because there were large areas of orange peel, dozens of paint nibs, and the clear strip was never applied to the door. Our car was supposed to be ready on Jan. 18, and this happened: And then our car was not ready on Jan 18 but delayed until Jan. 25. The delay was then extended to Feb. 1. Then to Feb. 6 at noon. Then 5 p.m. Another delay: Feb 8 at 8 a.m., then noon, then 1:30, and finally 2:30. To be clear, we are at a total of 11 delays at this point. When I picked up the car at 2:30 p.m. on Feb. 8, I shared with Walt my displeasure with the time the repairs took, noting that the original estimate of 2-3 weeks was exceeded by at least 4 weeks. Rather than apologize for the unreasonable delays, Walt stated that the body shop’s average turnaround time was 7 weeks. Is this really true or was he being sarcastic and disrespectful to a paying customer??? Again, I was initially quoted 2-3 weeks. After approaching the owner 3 times, he finally agreed to pay half of my deductible, which I did not accept because that would be saying that I was the cause of half the problems that led to a 5-6 week delay. He also stated that he would have been more willing to cooperate if I hadn't referred his business to the BBB and Department of Consumer Services. His shop got paid $10,000 from the insurance company, yet he was unwilling to forgo the deductible (500$) to make this situation even close to right and accommodate the number of days I didn't work because I was supposed to pick up my car, the time I had to spend on the phone reaching out to them because the body shop did not communicate with us, my husband had to take time off of work, because Mr. Karras was so difficult for me to work with; so no, frankly Mr. Karras' offer of $250 is insulting and speaks to his greed. In fact his own body shop manager, Walt, directly told me that they took in 11 cars when they took in mine and they were just too swamped ( despite the fact that they were down 2 workers). Just think about how long you want to wait for your car before you bring it in to them. I do admit it looks like it should have looked in the first place, but 8 weeks, well, you decide.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    June 17, 2017

    Entire experience was professional, courteous and relaxing. From our fist visit to look at vehicle options, thru the test driving and signing the experience... was outstanding. Highly recommend this dealership.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    May 2, 2017

    Very fast service. Friendly people. Nice waiting room

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    March 23, 2017

    great service, quick and good car wash too no repairs needed, only maintenance thanks

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Janette, your positive review means a lot to us and we?re happy we could help you! If there is anything else we can do to assist you, please let us kn...ow! Take care!

  • 5.0 out of 5
    March 23, 2017

    The appointment was set up for the time I requested. The vehicle was taken in as soon as I arrived even though I was early. The work was done in a professional... and timely fashion. The lounge is well stocked and a pleasant place to wait. I chose to wait but I was offered a courtesy ride back to my residence. I received a free car was with the service. All in all, I enjoy having my car serviced at Alex Karras Lincoln.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

  • 5.0 out of 5
    January 30, 2017

    Lease new MKC, Roger Young was excellent sales person & very informative

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    January 13, 2017

    I wouldn't think of going some place else. Just bought a used car from you people so I could stay with your service. Especially Mr. Minor.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Our Staff works hard to go the extra-mile for our valued guests, Shirley! If there is anything else we can do to assist you, please let us know! Take ...care!

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