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Firkins Chrysler Jeep Dodge Ram

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (59 reviews)
Sales hours: 8:00am to 8:00pm
Service hours: 7:00am to 5:30pm
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Sales Service
Monday 8:00am–8:00pm 7:00am–5:30pm
Tuesday 8:00am–8:00pm 7:00am–5:30pm
Wednesday 8:00am–8:00pm 7:00am–5:30pm
Thursday 8:00am–8:00pm 7:00am–5:30pm
Friday 8:00am–8:00pm 7:00am–5:30pm
Saturday 8:00am–6:00pm 7:00am–4:00pm
Sunday 11:00am–4:00pm Closed
2021 consumer dealer award
View 2 awards
2021 consumer dealer award 2020 consumer dealer award

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About our dealership

Firkins Automotive, situated in Bradenton, FL, has proudly served the community for over 65 years. We prioritize the unique needs of each customer with utmost importance. As an automotive dealer, we relish the challenge of meeting and exceeding your expectations time and again. We invite you to experience our dedication to excellence!
Find it at Firkins!

Service center

Phone number (941) 748-6510

Service hours

Monday
7:00am–5:30pm
Tuesday
7:00am–5:30pm
Wednesday
7:00am–5:30pm
Thursday
7:00am–5:30pm
Friday
7:00am–5:30pm
Saturday
7:00am–4:00pm
Sunday
Closed

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (59 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Firkins Chrysler Jeep Dodge Ram from DealerRater.

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Honestly it was amazing!

Honestly it was amazing! The whole process was so smooth and easy and for a 1st timer I’m glad I came to firkins I wouldn’t go anywhere else.

Honestly it was amazing!

Honestly it was amazing! The whole process was so smooth and easy and for a 1st timer I’m glad I came to firkins I wouldn’t go anywhere else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the amazing feedback! We're honored you chose Firkins for your first car-buying experience and thrilled to hear it was smooth and easy. We truly appreciate your trust and look forward to helping you again in the future!

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We absolutely loved our sale agent Kyle Hunter!

We absolutely loved our sale agent Kyle Hunter! He is the best sales agent we have ever met. His knowledge in all Jeep Wrangler models was truly impressive. We are extremely lucky and grateful to have had the chance to get Kyle Hunter as our salesman. We loved that he never once pushed us or pressured us to make a purchase. We truly appreciate his knowledge, dedication and most of all his patience. Thank you Kyle, I absolutely Love my Jeep!

We absolutely loved our sale agent Kyle Hunter!

We absolutely loved our sale agent Kyle Hunter! He is the best sales agent we have ever met. His knowledge in all Jeep Wrangler models was truly impressive. We are extremely lucky and grateful to have had the chance to get Kyle Hunter as our salesman. We loved that he never once pushed us or pressured us to make a purchase. We truly appreciate his knowledge, dedication and most of all his patience. Thank you Kyle, I absolutely Love my Jeep!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for the amazing feedback! We’re thrilled to hear that Kyle Hunter made such a positive impact on your experience. His knowledge, professionalism, and patience truly set him apart, and we’re glad he helped you find a Jeep you love without any pressure. We appreciate your trust and hope you enjoy every mile in your new Wrangler!

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Kyle Hunter has been the easiest car salesman I have ever

Kyle Hunter has been the easiest car salesman I have ever dealt with. He was patient, professional, accommodating. Everything was prepared before we took possession of our 2025 Jeep Grand Cherokee Altitude 4x4. Which is remarkable considering all the other dealers that I have dealt with over the years. I Recommend him and Firkins should you need a Mopar. Thank you Kyle.

Kyle Hunter has been the easiest car salesman I have ever

Kyle Hunter has been the easiest car salesman I have ever dealt with. He was patient, professional, accommodating. Everything was prepared before we took possession of our 2025 Jeep Grand Cherokee Altitude 4x4. Which is remarkable considering all the other dealers that I have dealt with over the years. I Recommend him and Firkins should you need a Mopar. Thank you Kyle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Ray, Thank you for the amazing review! We're thrilled to hear Kyle Hunter made your experience so smooth and hassle-free. His professionalism and attention to detail truly set him apart, and we’re proud to have him on our team. Enjoy your 2025 Jeep Grand Cherokee Altitude 4x4, and thank you for recommending Kyle and Firkins Automotive!

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Let me start by saying my salesman Chris has been

Let me start by saying my salesman Chris has been outstanding. I have bought 2 cars from him and he has been extremely helpful. The service/warranty department has been a nightmare. At the end of September 2023 I bought a certified pre owned Pacifica. In October 2023 I started having issues with the radio and apple play not working. I have taken the vehicle in at least 3 times and the issue is still not resolved. They replaced the original radio with a radio that does not have the apple car play app installed. I have tried explaining that to them and the response I get is I have to wait for an update. They have been telling me for months to wait for the update and they still can not tell when this update will come out. They tried to tell me the issue was with my phone but when they tried hooking up a phone from one of the workers at the dealership it still did not work. During this process I have called the Service Manager James multiple times and he would not call me back until I called the General Manager John Gross. I have called Mr. Gross multiple times as well and have gotten no response. It has gotten to the point where I had to contact Chrysler directly and they suggested I take the vehicle to a different dealership for a 2nd opinion so I am making arrangements to take it to a dealership in Tampa. If you buy a car from them pray you do not have any warranty issues.

Let me start by saying my salesman Chris has been

Let me start by saying my salesman Chris has been outstanding. I have bought 2 cars from him and he has been extremely helpful. The service/warranty department has been a nightmare. At the end of September 2023 I bought a certified pre owned Pacifica. In October 2023 I started having issues with the radio and apple play not working. I have taken the vehicle in at least 3 times and the issue is still not resolved. They replaced the original radio with a radio that does not have the apple car play app installed. I have tried explaining that to them and the response I get is I have to wait for an update. They have been telling me for months to wait for the update and they still can not tell when this update will come out. They tried to tell me the issue was with my phone but when they tried hooking up a phone from one of the workers at the dealership it still did not work. During this process I have called the Service Manager James multiple times and he would not call me back until I called the General Manager John Gross. I have called Mr. Gross multiple times as well and have gotten no response. It has gotten to the point where I had to contact Chrysler directly and they suggested I take the vehicle to a different dealership for a 2nd opinion so I am making arrangements to take it to a dealership in Tampa. If you buy a car from them pray you do not have any warranty issues.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Grace, We apologize for the inconvenience and frustration you've experienced with our service/warranty department. Your feedback is valuable to us, and we're committed to resolving this issue promptly and effectively. Our management team has been informed and will be reaching out to further discuss. Thank you.

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Wonderful!

Justin Langman provided the most wonderful experience for me purchasing a car at Firkins! He was extremely kind and went above and beyond to make this process exciting and awesome! Justin is truly amazing and skilled at what he does! Thank you Justin!

Wonderful!

Justin Langman provided the most wonderful experience for me purchasing a car at Firkins! He was extremely kind and went above and beyond to make this process exciting and awesome! Justin is truly amazing and skilled at what he does! Thank you Justin!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Emma, We are so glad to hear that Justin provided you with such a wonderful experience. Congratulations and best of luck with your new vehicle!

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Service gone bad

Not sure what's happening over at Firkins, but customer service has gone way down, and service can't be held to an appointment time, or even day. Started our Monday evening trying to drop off our car for service, and being accused of trespassing on private property by a security guard. Dude - we're in vehicles that are on brand, what do you think we're doing here? After having to schedule 2 weeks ahead, had an appointed time for Tuesday, but got the call from the Service Manager to report they were unable to get to our car - then what's the point of an appointment? Wanted to hold the car until Thursday when they thought they might get to it - days later, seriously folks? Told the manager we'd be in to pick up the car - call was mid-afternoon. We had an unexpected appointment of our own come up, and we rushed to it, believing we could pick up the keys from the receptionist as long as we got there before closing time. Wrong! Receptionist had all kinds of keys from other cars, but our key was locked in manager's office because we didn't come mid-afternoon to pick it up (sound like a scammy way of saying they intended to just keep it overnight anyway). We have the Dodge and Chrysler products, but we will be looking elsewhere for service going forward.

Service gone bad

Not sure what's happening over at Firkins, but customer service has gone way down, and service can't be held to an appointment time, or even day. Started our Monday evening trying to drop off our car for service, and being accused of trespassing on private property by a security guard. Dude - we're in vehicles that are on brand, what do you think we're doing here? After having to schedule 2 weeks ahead, had an appointed time for Tuesday, but got the call from the Service Manager to report they were unable to get to our car - then what's the point of an appointment? Wanted to hold the car until Thursday when they thought they might get to it - days later, seriously folks? Told the manager we'd be in to pick up the car - call was mid-afternoon. We had an unexpected appointment of our own come up, and we rushed to it, believing we could pick up the keys from the receptionist as long as we got there before closing time. Wrong! Receptionist had all kinds of keys from other cars, but our key was locked in manager's office because we didn't come mid-afternoon to pick it up (sound like a scammy way of saying they intended to just keep it overnight anyway). We have the Dodge and Chrysler products, but we will be looking elsewhere for service going forward.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Brian, We are very sorry to hear that you did not have a great experience. Issues in our customer service is not something we are known for. Our management team has been informed about your recent experience and will be reaching out to you directly to further discuss. Thank you.

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Exceptional Service!

Excellent service team that listens, keeps you informed and acts. Real pros! Richard Drewes is an excellent service advisor! Highly recommend this dealership to anyone buying a car.

Exceptional Service!

Excellent service team that listens, keeps you informed and acts. Real pros! Richard Drewes is an excellent service advisor! Highly recommend this dealership to anyone buying a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for this awesome review. We are so glad to hear that Richard and our team took great care of you. See you at your next visit.

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Factory Recall

Had a factory recall on 2021 Wrangler. Software issue. Ken my service advisor had me in and out in an hour! Courteous team work. All okay

Factory Recall

Had a factory recall on 2021 Wrangler. Software issue. Ken my service advisor had me in and out in an hour! Courteous team work. All okay

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks for the 5-star rating. We appreciate it and we look forward to seeing you at your next appointment.

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Mixed

I was happy with my salesman Brett. He was very kind and patient t with me in the buying process. After signing documents I’ve emailed with no response to a couple questions, typical probably. My major issue is the detailing. Yes car was used. Car is fantastic. Detailing company needs lots of help. One hour cleaning ( inside car) and on the surface looked great, but as I’ve discovered in days to follow many missed spots. Again no complaints with vehicle (hopefully for a long time) or the staff while buying the car.

Mixed

I was happy with my salesman Brett. He was very kind and patient t with me in the buying process. After signing documents I’ve emailed with no response to a couple questions, typical probably. My major issue is the detailing. Yes car was used. Car is fantastic. Detailing company needs lots of help. One hour cleaning ( inside car) and on the surface looked great, but as I’ve discovered in days to follow many missed spots. Again no complaints with vehicle (hopefully for a long time) or the staff while buying the car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We appreciate your feedback. This will help us improve. We are happy to hear that you enjoyed your experience with Brett and the team while purchasing your vehicle. Congratulations!

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rhonda O brein very knowledgeable

fast knowledgeable and ready to serve. Rhonda O'brien knows her stuff. the cars know a days are so complex it take help from experienced people to get to it taken care of . Great job getting us in a new Jeep Thank you

rhonda O brein very knowledgeable

fast knowledgeable and ready to serve. Rhonda O'brien knows her stuff. the cars know a days are so complex it take help from experienced people to get to it taken care of . Great job getting us in a new Jeep Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Ernest, We appreciate you taking the time to share your recent experience with Rhonda. Thank you and Congratulations on your New Jeep!

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