Firkins Chrysler Jeep Dodge Ram

Honestly it was amazing! The whole process was so smooth and easy and for a 1st timer I’m glad I came to firkins I wouldn’t go anywhere else.

We absolutely loved our sale agent Kyle Hunter! He is the best sales agent we have ever met. His knowledge in all Jeep Wrangler models was truly impressive. We are extremely lucky and grateful to have had the chance to get Kyle Hunter as our salesman. We loved that he never once pushed us or pressured us to make a purchase. We truly appreciate his knowledge, dedication and most of all his patience. Thank you Kyle, I absolutely Love my Jeep!

Kyle Hunter has been the easiest car salesman I have ever dealt with. He was patient, professional, accommodating. Everything was prepared before we took possession of our 2025 Jeep Grand Cherokee Altitude 4x4. Which is remarkable considering all the other dealers that I have dealt with over the years. I Recommend him and Firkins should you need a Mopar. Thank you Kyle.

Let me start by saying my salesman Chris has been outstanding. I have bought 2 cars from him and he has been extremely helpful. The service/warranty department has been a nightmare. At the end of September 2023 I bought a certified pre owned Pacifica. In October 2023 I started having issues with the radio and apple play not working. I have taken the vehicle in at least 3 times and the issue is still not resolved. They replaced the original radio with a radio that does not have the apple car play app installed. I have tried explaining that to them and the response I get is I have to wait for an update. They have been telling me for months to wait for the update and they still can not tell when this update will come out. They tried to tell me the issue was with my phone but when they tried hooking up a phone from one of the workers at the dealership it still did not work. During this process I have called the Service Manager James multiple times and he would not call me back until I called the General Manager John Gross. I have called Mr. Gross multiple times as well and have gotten no response. It has gotten to the point where I had to contact Chrysler directly and they suggested I take the vehicle to a different dealership for a 2nd opinion so I am making arrangements to take it to a dealership in Tampa. If you buy a car from them pray you do not have any warranty issues.

Justin Langman provided the most wonderful experience for me purchasing a car at Firkins! He was extremely kind and went above and beyond to make this process exciting and awesome! Justin is truly amazing and skilled at what he does! Thank you Justin!

Not sure what's happening over at Firkins, but customer service has gone way down, and service can't be held to an appointment time, or even day. Started our Monday evening trying to drop off our car for service, and being accused of trespassing on private property by a security guard. Dude - we're in vehicles that are on brand, what do you think we're doing here? After having to schedule 2 weeks ahead, had an appointed time for Tuesday, but got the call from the Service Manager to report they were unable to get to our car - then what's the point of an appointment? Wanted to hold the car until Thursday when they thought they might get to it - days later, seriously folks? Told the manager we'd be in to pick up the car - call was mid-afternoon. We had an unexpected appointment of our own come up, and we rushed to it, believing we could pick up the keys from the receptionist as long as we got there before closing time. Wrong! Receptionist had all kinds of keys from other cars, but our key was locked in manager's office because we didn't come mid-afternoon to pick it up (sound like a scammy way of saying they intended to just keep it overnight anyway). We have the Dodge and Chrysler products, but we will be looking elsewhere for service going forward.

Excellent service team that listens, keeps you informed and acts. Real pros! Richard Drewes is an excellent service advisor! Highly recommend this dealership to anyone buying a car.

Had a factory recall on 2021 Wrangler. Software issue. Ken my service advisor had me in and out in an hour! Courteous team work. All okay

I was happy with my salesman Brett. He was very kind and patient t with me in the buying process. After signing documents I’ve emailed with no response to a couple questions, typical probably. My major issue is the detailing. Yes car was used. Car is fantastic. Detailing company needs lots of help. One hour cleaning ( inside car) and on the surface looked great, but as I’ve discovered in days to follow many missed spots. Again no complaints with vehicle (hopefully for a long time) or the staff while buying the car.

fast knowledgeable and ready to serve. Rhonda O'brien knows her stuff. the cars know a days are so complex it take help from experienced people to get to it taken care of . Great job getting us in a new Jeep Thank you