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Terrible! Service advisor is rude and disrespectful. My car ended up leaving with more damage than it came with and didn’t even have the courtesy to tell... me
I am exceptionally sorry for your experience. Reading how you feel after your visit to us is quite saddening. I am not happy that we failed in providi...ng you a great experience, this is not reflective of us at all. We take great pride in servicing our fantastic Cadillac clientele, which is how we have been able to have such a strong following and win numerous awards. Our goal is always complete satisfaction for all our guests, and based on your experience that did not happen. Our Service Staff and Management is held accountable to create the pinnacle of experiences for all our guests. The true mark of a successful business is not its mis-steps, but how it responds to those errors. I will be taking all your detailed feedback left here and investigating our processes with our entire staff. The silver-lining is we will become better through those lessons, and thanks to your feedback we can achieve even better levels of service. Again, I am truly sorry for how you feel about your experience. I promise that is never our intention from a Management and personal standpoint. We want ALL our guests to be completely satisfied and have good service experience regardless of diagnosis. A poor experience like yours benefits no one. I would like to touch base on Monday if you are free, please contact me so I can make time for you. Thank you for your pointed and direct feedback. Steve Montanaro. General Manager. email@example.com. 941-922-1571.
I’m giving this dealership the three stars because I was treated with respect when physically in the building and I think I was given a good offer for... a lease deal (after the typical annoying and time-consuming back and forth game that seems frustratingly standard in the car industry). However, here’s a real life example of how NOT to sell effectively: On Saturday, I went to Sunset Cadillac. After much back and forth, via a phone call after I left, the salesman (AJ) and General Manager (Steve) gave me a good deal, but I gave no commitment, no deposit, and signed nothing. I never once asked them to keep/hold a car for me. While there, I explained that it's the last week of our fiscal year at work, so it would be an incredibly busy week. AJ texted me twice on Monday and once on Tuesday, so I reiterated on Tuesday that it’s an extremely busy time for me at work. He sent 3 text messages after that. On Wednesday, I updated him that, not only was work still really busy, but that I fell and ended up in Urgent Care with a sprain of my driving foot, contusions on my foot and knee, and a messed up neck and back. He sent me 3 more text messages. On Thursday (the next day), I got an inappropriately toned and communicated text (see photo in my Yelp review). I’m a professional woman; I innately understand that it’s their month-end and that they’ll only keep the deal for a certain amount of time, but this is not a way to sell. There’s the complete disregard for my work schedule, not to mention the lack of compassion for someone who had a bad enough fall to end up in Urgent Care. When I was in sales roles (for the New York Jets, in real estate, as a waitress, and even partially in my current role as a Corporate Attorney with client contact), these are not the tactics I used.
Definitely saddened by the review. I was the Manager involved with you when you were here and truly felt regardless of the deal, you and your mother a...re just lovely women to talk with. I appreciated that, and take this feedback very seriously. I will be using this as a teachable moment because we are better than this. We work hard on not being the stereotypical, pushy or over-eager sales team, yet sometimes our passion can alter our perception. I take ownership for the actions of my team, and we will work with the feedback. Thank you for reaching out, we will be discussing this in detail internally to avoid situations like this in the future. Of course, without hesitation, reach out to me if I can assist in any way. Furthermore, if you feel you would like to discuss this further my door is always open for you. Regards Steve Montanaro, General Manager.
The whole experience from buying the vehicle to the ongoing service you receive is outstanding. All of the team members make you feel special and are... always looking out for my needs. Mary always helps me with the purchase of the car and makes it a truly good experience and Rod is the best providing continuing Great Service until it is time to do it over again, this is my fourth Cadillac purchase and I would never go anywhere else.
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to o...ur guests. Please come see us for any future needs. Thanks again for taking the time to leave us this information about your recent visit. Take care!
I am super thankful I received an email from Sunset Cadillac. They were not even on my radar because I didnt think I could afford such a luxury vehicle!... Not only could I afford it, I was able to save money from the vehicle I was coming out of lease. Heather Fitz-Maurice is a wonderful sales person and her sales manager is too notch and no nonsense. They were amazing and so easy to work with! Thank you!
A VERY PLEASANT EXPERIENCE. SALES STAFF VERY KNOWLEDGABLE. LOVE DOING BUSINESS WITH SUNSET CADILLAC.
Thank you for an excellent experience. Your service is always the best.
Everyone was helpful and friendly, and a very comfortable waiting area.
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to o...ur guests. Please don't hesitate to reach out if there's anything additional we can do for you, Jane.
the service department is wonderful and always gives excellent service. The sales department is ok, but you have to coax them to get the best deal, and... the process of signing the contract lacks a great deal
We appreciate you taking the time to leave us this feedback, Helen! We're always here with the same great service if you need anything else.
Oil Change at Cadillac for the price of JLube! Awesome service!thanks for offering coupons special!
Hi there, Joe, we're happy we could exceed your expectations! Please don't hesitate to reach out to us if anything else comes up!
Received a loaner for three days until my 2017 XT5 was repaired. Car is functioning much better and the ride is better. Julie did a terrific job,
Hi Dennis, thank you for choosing Sunset Cadillac of Sarasota as your first choice for all your automotive needs. We're pleased to know we were able ...to exceed your expectations and help you out! We sincerely value your business and hope we can assist you again in the future.