Reviews
Write a reviewThis is my first Subaru and I love it.
This is my first Subaru and I love it. The staff were very friendly and helpful. Very knowledgeable about their cars. We are so happy we went there Debbie Luvera
This is my first Subaru and I love it.
This is my first Subaru and I love it. The staff were very friendly and helpful. Very knowledgeable about their cars. We are so happy we went there Debbie Luvera
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
The Dealership reached out to me to book a service
The Dealership reached out to me to book a service appointment, which I did make for Sat at 9:30am, I have the conforming email to prove I had an appointment. I brought the car in, worked with the advisor to get an oil change and tire rotation, the advisor could not find the appointment but assured me it was not a big deal. After waiting an hour, I noticed my car had not moved from its spot and did not even see the inside of the shop. I had the advisor check the status and he reported there was still 1 more in front of me, I asked for the car back, the advisor brought me back the car and said I should have had a "real" appointment I confirmed that I did and all I got from him was an eye roll and "sorry dude", I asked for the store to contact me and and I'm still waiting to hear from them. Update: got a call from the service manager he left a message, when I returned his call later that day I was told he was out of town at a car convention for a week. So issue in not resolved or even addressed.
The Dealership reached out to me to book a service
The Dealership reached out to me to book a service appointment, which I did make for Sat at 9:30am, I have the conforming email to prove I had an appointment. I brought the car in, worked with the advisor to get an oil change and tire rotation, the advisor could not find the appointment but assured me it was not a big deal. After waiting an hour, I noticed my car had not moved from its spot and did not even see the inside of the shop. I had the advisor check the status and he reported there was still 1 more in front of me, I asked for the car back, the advisor brought me back the car and said I should have had a "real" appointment I confirmed that I did and all I got from him was an eye roll and "sorry dude", I asked for the store to contact me and and I'm still waiting to hear from them. Update: got a call from the service manager he left a message, when I returned his call later that day I was told he was out of town at a car convention for a week. So issue in not resolved or even addressed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Dear Brian, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during your recent visit. Your feedback is invaluable, and we are committed to addressing the issues you encountered. We are sorry to hear about the confusion regarding your appointment and the delay in servicing your vehicle. This is not the level of service we strive to provide, and we understand your frustration. We appreciate your patience and regret any inconvenience caused by the miscommunication and the subsequent delay. Kindly reach out to our Service Manager, Brian directly to ensure that your concerns are fully addressed and to arrange a convenient time for your service. We are committed to making this right and ensuring that your next visit is seamless and satisfactory. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your confidence in our service. Best regards, The Subaru of Port Richey Team
Went to inquire about an altima and spoke with a manger
Went to inquire about an altima and spoke with a manger which turned me over to a sales expert. I had a car to trade in which I gave the sales agent all the information on my trade in. He said he would reach out to me the next day. Nobody called or anything. I text the agent which he responded hours later that he'd look into my deal. I decided to go to the dealership since nobody seems to want to get back to me. I spoke with another agent which again took my information and said they'll get back to me.nothing, so I called and spoke with the secretary to have the agent Don call me. By this time I was fed up. I decided to go elsewhere and purchased the car at another dealership.
Went to inquire about an altima and spoke with a manger
Went to inquire about an altima and spoke with a manger which turned me over to a sales expert. I had a car to trade in which I gave the sales agent all the information on my trade in. He said he would reach out to me the next day. Nobody called or anything. I text the agent which he responded hours later that he'd look into my deal. I decided to go to the dealership since nobody seems to want to get back to me. I spoke with another agent which again took my information and said they'll get back to me.nothing, so I called and spoke with the secretary to have the agent Don call me. By this time I was fed up. I decided to go elsewhere and purchased the car at another dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Jay, thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you encountered during your visit. This is not the level of service we strive to provide, and we deeply regret that we fell short in your case. Your feedback is invaluable, and we are taking immediate steps to address the communication issues you faced. We understand how important timely and clear communication is, especially when making significant decisions like purchasing a vehicle. Thank you again for bringing this to our attention. We hope to have the chance to restore your faith in Subaru of Port Richey. Best regards.
The purchase was fairly good.
The purchase was fairly good. We still have the same car. But not sure about service. Everytime, it was $500.oo for this - $500.00 for that.
The purchase was fairly good.
The purchase was fairly good. We still have the same car. But not sure about service. Everytime, it was $500.oo for this - $500.00 for that.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Great dealership, the men and women at the service desks
Great dealership, the men and women at the service desks will get you squared away. Ask for Spencer as he is the man. A++ from the service to techs.
Great dealership, the men and women at the service desks
Great dealership, the men and women at the service desks will get you squared away. Ask for Spencer as he is the man. A++ from the service to techs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your fantastic review! We’re thrilled to hear that you had such a positive experience with our team at Subaru of Port Richey. Your kind words and A++ rating mean a lot to us. We look forward to serving you again in the future! Best regards, The Subaru of Port Richey Team
Justin and the service dept did a great job diagnosing
Justin and the service dept did a great job diagnosing the rear end humming noise on my 2020 Outback. They repaced both rear bearings, changed the oil and flushed the brake fluid all in a couple of hours. FYI: Not sure why you are showing only Toyota models at a Subaru Dlr survey?
Justin and the service dept did a great job diagnosing
Justin and the service dept did a great job diagnosing the rear end humming noise on my 2020 Outback. They repaced both rear bearings, changed the oil and flushed the brake fluid all in a couple of hours. FYI: Not sure why you are showing only Toyota models at a Subaru Dlr survey?
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind review on your experience with our service and staff. We also appreciate the concern you shared. Definitely will look into it. Thank you again for servicing with Subaru of Port Richey.
Justin goes above and beyond!
Justin goes above and beyond!He really was the star of our whole experience. He solved any issue we had with a smile, patience and all around great attitude! We ask for him anytime we need service. Thanks again Justin- Amanda and Luis
Justin goes above and beyond!
Justin goes above and beyond!He really was the star of our whole experience. He solved any issue we had with a smile, patience and all around great attitude! We ask for him anytime we need service. Thanks again Justin- Amanda and Luis
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Amanda and Luis, for your wonderful 5-star review! We’re thrilled to hear about your positive experience with Justin. We’re delighted that he could resolve all your issues and that you continue to choose him for your service needs. Your kind words mean a lot to us, and we’ll be sure to pass along your thanks to Justin. We look forward to serving you again soon! Best regards, The Subaru of Port Richey Team
We have bought a few cars here and always a good
We have bought a few cars here and always a good experience! We have had Rizzo as a sales rep twice now and he is patient and always advocates for a good deal. Wil always buy our cars here.
We have bought a few cars here and always a good
We have bought a few cars here and always a good experience! We have had Rizzo as a sales rep twice now and he is patient and always advocates for a good deal. Wil always buy our cars here.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Robbyn, Thank you so much for your 5-star review! We’re thrilled to hear that you’ve consistently had great experiences with us at Subaru of Port Richey. It’s wonderful to know that Rizzo has been able to assist you with patience and dedication, ensuring you always get a good deal. Your loyalty means the world to us, and we look forward to continuing to serve you in the future. Best regards, The Subaru of Port Richey Team
I like the service and my mechanic is outstanding the
I like the service and my mechanic is outstanding the service department should be rated A plus I won't go anywhere else
I like the service and my mechanic is outstanding the
I like the service and my mechanic is outstanding the service department should be rated A plus I won't go anywhere else
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dw... Thank you for your fantastic 5-star review! We’re thrilled to hear that you had such a positive experience with our service department and that your mechanic provided outstanding service. Your kind words and loyalty mean the world to us. We look forward to continuing to provide you with A+ service in the future. Thanks for choosing Subaru of Port Richey! Best regards, The Subaru of Port Richey Team
Always quick and efficient service.
Always quick and efficient service. My car was in and out in no time. Elvin’s the best!
Always quick and efficient service.
Always quick and efficient service. My car was in and out in no time. Elvin’s the best!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Guy, Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you had such a positive experience with our service team. It’s great to know that Elvin and the rest of our team were able to provide quick and efficient service, getting your car in and out in no time. We truly appreciate your kind words and look forward to serving you again in the future! Best regards, The Subaru of Port Richey Team