Reviews
Went for an oil change, left with a new car.
Went for an oil change, left with a new car. While we were waiting for my wife's car to be serviced, I spoke with Tyler about a 2025 Subaru Forester Sport that was on the lot. Tyler was extremely helpful and personable! He was training Donovan and brought him along for our "check" ride. Donovan was great as well. He entertained my 14 yr old with soccer stories once he found out my son loved soccer. The entire experience, from Tyler to Donovan to Tony in finance was superb! My wife enjoyed Carrissa's professionalism and eagerness to help! We love Subaru Port Richey. It's about an hour drive for us, but it's so worth it! They're doing things right when it comes to customer service!
Went for an oil change, left with a new car.
Went for an oil change, left with a new car. While we were waiting for my wife's car to be serviced, I spoke with Tyler about a 2025 Subaru Forester Sport that was on the lot. Tyler was extremely helpful and personable! He was training Donovan and brought him along for our "check" ride. Donovan was great as well. He entertained my 14 yr old with soccer stories once he found out my son loved soccer. The entire experience, from Tyler to Donovan to Tony in finance was superb! My wife enjoyed Carrissa's professionalism and eagerness to help! We love Subaru Port Richey. It's about an hour drive for us, but it's so worth it! They're doing things right when it comes to customer service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Todd, Thank you for the great review! We’re glad to hear our team made your visit a memorable one. It's wonderful to hear you’re enjoying your new Subaru Forester, and we truly appreciate you making the drive to see us. We're always here if you need anything! ~ Your team at Subaru of Port Richey
My wife and I were there to purchase a used vehicle from
My wife and I were there to purchase a used vehicle from another sales professional (Chris) however I was seated outside the offices by reception as she was doing the finance paperwork with Montel. While sitting there I heard a loud obscene conversation and I yelled enough but that didn't stop them and got more vulgar and obscene and I yelled even louder enough already and he immediately stopped but that got the attention of others as well. He came out and apologized and said it was a scam call and that he was messing with them back and didn't realize I was seated so close I could hear. It wouldn't had been so long at the dealership had they had a competent loan officer working. Montel said he was newly promoted to finance and kept having to have another employee check his work. We were called to come back the next day as he forgot finance paperwork.
My wife and I were there to purchase a used vehicle from
My wife and I were there to purchase a used vehicle from another sales professional (Chris) however I was seated outside the offices by reception as she was doing the finance paperwork with Montel. While sitting there I heard a loud obscene conversation and I yelled enough but that didn't stop them and got more vulgar and obscene and I yelled even louder enough already and he immediately stopped but that got the attention of others as well. He came out and apologized and said it was a scam call and that he was messing with them back and didn't realize I was seated so close I could hear. It wouldn't had been so long at the dealership had they had a competent loan officer working. Montel said he was newly promoted to finance and kept having to have another employee check his work. We were called to come back the next day as he forgot finance paperwork.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your experience. We’re very sorry to hear about what happened during your visit and truly regret the discomfort and delay you and your wife experienced. That is not the level of professionalism we aim to provide. We appreciate you bringing this to our attention and are addressing it internally to ensure it doesn’t happen again. Your feedback about the finance process is also being taken seriously as we work to improve training and efficiency. If there’s anything more we can do to make this right, please don’t hesitate to reach out to our General Sales Manager, Frank Servedio, at fservedio@lokey.com or 727-862-9044.
Was charged by service department $155 for “diagnostics “
Was charged by service department $155 for “diagnostics “ to tell me my tire had a bubble in it. Ridiculous charge. Poor explanation of service. Also never got a call afterwards about satisfaction or a survey. Guess that’s how you juice your review numbers.
Was charged by service department $155 for “diagnostics “
Was charged by service department $155 for “diagnostics “ to tell me my tire had a bubble in it. Ridiculous charge. Poor explanation of service. Also never got a call afterwards about satisfaction or a survey. Guess that’s how you juice your review numbers.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi MyYanks78, We're sorry to hear about your recent visit and understand your frustration with the diagnostic charge and lack of follow-up. Our diagnostics include a full inspection of the vehicle, but we agree it should have been explained more clearly. We also regret that you weren’t contacted afterward. That’s not the experience we aim to provide. We’d like the chance to make things right. Please reach out to our Service Manager, Brian Skelton, at bskelton@lokey.com or 727-862-9044 so we can talk further and address your concerns. Thank you for your feedback; it helps us improve. Sincerely, Subaru of Port Richey
Never received a response from email that was sent
Had a great experience with purchasing my new car.
Had a great experience with purchasing my new car. Sam, Csaba and Carl went out of their way to get me a great deal on the car I wanted. Would definitely recommend to others!
Had a great experience with purchasing my new car.
Had a great experience with purchasing my new car. Sam, Csaba and Carl went out of their way to get me a great deal on the car I wanted. Would definitely recommend to others!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hey Sueam23!! Thanks so much for the awesome review! We’re really glad to hear you had a great experience and that Sam, Csaba, and Carl helped you get the deal you were looking for. They’ll be thrilled to hear the shoutout! Enjoy your new ride, and don’t hesitate to reach out if you need anything down the road. We appreciate the recommendation! ~ The team at Subaru of Port Richey
I have been dealing with Subaru of Port Richey since
I have been dealing with Subaru of Port Richey since 2016. They have an amazing team of people and a fantastic service department! Spencer has been my "go to guy" when it comes to taking care of both of our vehicles. We can plan our maintenance to keep the cars running properly with his guidance. This dealership is almost two hours from where we live and there is actually another Subaru dealership in our city. However, we are willing to take the drive down since we trust them so much. Our experience with Spencer has been wonderful! Thanks for the awesome service!!
I have been dealing with Subaru of Port Richey since
I have been dealing with Subaru of Port Richey since 2016. They have an amazing team of people and a fantastic service department! Spencer has been my "go to guy" when it comes to taking care of both of our vehicles. We can plan our maintenance to keep the cars running properly with his guidance. This dealership is almost two hours from where we live and there is actually another Subaru dealership in our city. However, we are willing to take the drive down since we trust them so much. Our experience with Spencer has been wonderful! Thanks for the awesome service!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much, Carl! We really appreciate your loyalty and kind words. It means a lot that you’ve been coming to us since 2016, even with a dealership closer to home. We're glad to hear Spencer has taken such great care of you and your vehicles. He’s a valued part of our team, and we’ll be sure to pass along your thanks. You're truly a VIP to us, and we’re grateful for your continued trust. We look forward to helping you for many more years to come! ~ The Subaru of Port Richey Team
Best car buying experience I've had.
Best car buying experience I've had. Tyler was super helpful throughout the entire process. No pressure just lots of information to help me make an informed decision about what I wanted. Left feeling very confident in my purchase! Would definitely recommend this place to anyone looking for a new vehicle!
Best car buying experience I've had.
Best car buying experience I've had. Tyler was super helpful throughout the entire process. No pressure just lots of information to help me make an informed decision about what I wanted. Left feeling very confident in my purchase! Would definitely recommend this place to anyone looking for a new vehicle!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Brett, thank you for the awesome review! We're glad Tyler was able to help you find exactly what you were looking for and we appreciate your kind words and recommendation. Happy adventures and enjoy your new vehicle! ~Team Subaru of Port Richey
Montel in the finance department was great.
Montel in the finance department was great. Pleasant, informative, and took his time to answer my questions and go over and explain all of the documents. Excellent customer service from Montel!!
Montel in the finance department was great.
Montel in the finance department was great. Pleasant, informative, and took his time to answer my questions and go over and explain all of the documents. Excellent customer service from Montel!!
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the kind words, Krissy! We're pleased to hear that Montel provided you with excellent service. He truly takes pride in making sure our guests feel informed and confident every step of the way. We'll be sure to pass along your compliments, and he’ll be glad to hear them! Thank you again for choosing Subaru of Port Richey. We’re here if you ever need anything down the road. ~ The Subaru of Port Richey Team
Your people were Transparent, there were no surprises,
Your people were Transparent, there were no surprises, everyone was polite, not pushy, great facility, great people. Great experience! The gentleman that instructed me on all the features of the car was very thorough.
Your people were Transparent, there were no surprises,
Your people were Transparent, there were no surprises, everyone was polite, not pushy, great facility, great people. Great experience! The gentleman that instructed me on all the features of the car was very thorough.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much, Cristina! We’re thrilled to hear that you had such a positive experience with us. Transparency, respect, and making our guests feel comfortable are top priorities here at Subaru of Port Richey. Our goal is to make sure you drive off feeling confident and informed. I'ts important to know that you were fully instructed. Enjoy your new Subaru, and don’t hesitate to reach out if we can help with anything in the future! ~ The Subaru of Port Richey Team 💙🚗
We had a great experience with Ryan!
We had a great experience with Ryan! The entire staff was very friendly and professional
We had a great experience with Ryan!
We had a great experience with Ryan! The entire staff was very friendly and professional
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're thrilled to hear you had a great experience with Ryan and our team at Subaru of Port Richey. We wish you happy adventures and fun drives with your new Subaru! Enjoy!! - Team at Subaru of Port Richey
Nasser was a most helpful salesperson.
Nasser was a most helpful salesperson. He found the car I was looking for, listened to me and answered all of my questions. He kept in touch with me while the dealership searched for exactly the make, model and seating arrangement I needed, got me a great loaner while I waited for my car to arrive. He introduced me to the service personnel, got lunch for me and changed my prior thinking about how car salesmen were pushy and hard wired to push the customer to make a sale. I have Nasser's card on me and can call him at anytime for help with my vehicle.
Nasser was a most helpful salesperson.
Nasser was a most helpful salesperson. He found the car I was looking for, listened to me and answered all of my questions. He kept in touch with me while the dealership searched for exactly the make, model and seating arrangement I needed, got me a great loaner while I waited for my car to arrive. He introduced me to the service personnel, got lunch for me and changed my prior thinking about how car salesmen were pushy and hard wired to push the customer to make a sale. I have Nasser's card on me and can call him at anytime for help with my vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great customer service involves going above and beyond, something Nasser is very used to! Thanks for taking the time to tell us all about your story with our team. We're here to make sure your new Subaru stays running smoothly for years to come at our service center. Until then, enjoy your new ride!