Reviews
s consultant and Tony the GM have been wonderful to work
s consultant and Tony the GM have been wonderful to work with. I would highly recommend seeing them for your next vehicle.
s consultant and Tony the GM have been wonderful to work
s consultant and Tony the GM have been wonderful to work with. I would highly recommend seeing them for your next vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
worse dealership ever.
worse dealership ever.. Salesman was not up front with us about what exact vehicle accessories the vehicle i prepurchased would come with after telling us what the vehicle came with while walking thru the parking lot and once i realized the items we were told would be on the vehicle were not going to be on we shopped elsewhere found the car we were looking for and this dealership has refused to give me back my deposit... simply BAD business practice... ALSO the charging about MSRP is ABSURD! Not to mention charging me a PREMIUM for items such as 4 years of maintenance, 5 years of roadside assistance etc etc meanwhile its already included into the MSRP (toyoguard platinum). JUST NASTY BUSINESS!! I DONT RECOMMEND ANYONE TO BUY HERE LET ALONE SHOP HERE!
worse dealership ever.
worse dealership ever.. Salesman was not up front with us about what exact vehicle accessories the vehicle i prepurchased would come with after telling us what the vehicle came with while walking thru the parking lot and once i realized the items we were told would be on the vehicle were not going to be on we shopped elsewhere found the car we were looking for and this dealership has refused to give me back my deposit... simply BAD business practice... ALSO the charging about MSRP is ABSURD! Not to mention charging me a PREMIUM for items such as 4 years of maintenance, 5 years of roadside assistance etc etc meanwhile its already included into the MSRP (toyoguard platinum). JUST NASTY BUSINESS!! I DONT RECOMMEND ANYONE TO BUY HERE LET ALONE SHOP HERE!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Deborah, We agreed to a deal, and you secured this vehicle with a deposit. Part of our transparent process is to have our customers sign a detailed consumer sheet which very clearly states features included in the vehicle being secured. You signed this sheet acknowledging all options installed on this vehicle. We also very clearly stated that we don’t hold our vehicles for anyone without a non-refundable deposit. You also signed agreeing to that. Unfortunately, you then inquired about a feature that you had not previously mentioned. We informed you that it was not included on the vehicle you secured. Rather than try to secure a different vehicle with us, you elected to purchase a vehicle elsewhere. Should you have further questions or concerns, don’t hesitate to reach out to one of our sales managers. Regards, Phillips Toyota Management
Deborah, You were responded to in a manner that mirrored the tone you used in your communication with us. While we understand that you may not have liked the response provided, it is unacceptable to question the integrity of one of our most honest and transparent team members. To clarify, you agreed to a non-refundable deposit and acknowledged the listed features of the vehicle at the time of your commitment. After we held the vehicle for a week in good faith, you informed us that you expected a feature that the vehicle was not equipped with. Rather than working with us toward a resolution, you chose to pursue a purchase elsewhere—despite being fully aware that your deposit was non-refundable. Regards, Phillips Toyota Management
Yes, we agreed to a deal. Yes, we did not look over the fine print spec sheet we were supplied on the vehicle. But we also believed what our salesperson was telling us that vehicle (limited) came with. We trusted what we were being told which you called “hearsay”. I’ve never had a general manager of any dealership ever speak to me as you did today. You were heard quite loudly at the location we called from. You should be ashamed for using the tone we all heard. Very unprofessional for a management position. Appears customer service is not your forte.
Max Victoria sold my wife and I a Grand Highlander and
Max Victoria sold my wife and I a Grand Highlander and have nothing but great things to say about his service and professionalism. Thank you Max!
Max Victoria sold my wife and I a Grand Highlander and
Max Victoria sold my wife and I a Grand Highlander and have nothing but great things to say about his service and professionalism. Thank you Max!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is a great dealership and I highly recommend going
This is a great dealership and I highly recommend going to them, they are quick efficient and truly look out for your best interest. Thank you Phillips.
This is a great dealership and I highly recommend going
This is a great dealership and I highly recommend going to them, they are quick efficient and truly look out for your best interest. Thank you Phillips.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Outstanding buying experience.
Outstanding buying experience. George Bonafede is an excellent consultant with the customers best interest at heart. George and Tim worked with me to get a fantastic car at a price that fits my budget. Highly recommend this business.
Outstanding buying experience.
Outstanding buying experience. George Bonafede is an excellent consultant with the customers best interest at heart. George and Tim worked with me to get a fantastic car at a price that fits my budget. Highly recommend this business.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
As a first time car buyer, this process could not have
As a first time car buyer, this process could not have gone any more smoothly! Ben Bowersox walked me through the process and explained thoroughly every step. He stayed late and went above and beyond. After signing and signing he handed me off to finance. This, too, was an easy seamless process. Keith Smalley could not have been any more helpful and kind. After signing and signing, he handed me back to Ben who sat in the vehicle with me and showed me all of the features and how they work. If you are looking for wheels and don’t want to cry when the numbers are handed to you, ask for Ben and Keith. I will definitely be going back to purchase another Toyota! Thank you so much!
As a first time car buyer, this process could not have
As a first time car buyer, this process could not have gone any more smoothly! Ben Bowersox walked me through the process and explained thoroughly every step. He stayed late and went above and beyond. After signing and signing he handed me off to finance. This, too, was an easy seamless process. Keith Smalley could not have been any more helpful and kind. After signing and signing, he handed me back to Ben who sat in the vehicle with me and showed me all of the features and how they work. If you are looking for wheels and don’t want to cry when the numbers are handed to you, ask for Ben and Keith. I will definitely be going back to purchase another Toyota! Thank you so much!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I am very satisfied with the service I get on my Prius.
I am very satisfied with the service I get on my Prius. Friendly associates and the large waiting room is great.
I am very satisfied with the service I get on my Prius.
I am very satisfied with the service I get on my Prius. Friendly associates and the large waiting room is great.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great place to Buy a car.
Great place to Buy a car. I would highly Recommend. They have very knowledgeable salesmen.
Great place to Buy a car.
Great place to Buy a car. I would highly Recommend. They have very knowledgeable salesmen.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
⭐️⭐️⭐️⭐️⭐️ If you’re looking for a car, you NEED to ask
⭐️⭐️⭐️⭐️⭐️ If you’re looking for a car, you NEED to ask for Luis Loperena at Phillips Toyota! He is hands down the most knowledgeable and helpful salesman I’ve ever worked with. I came in looking for a hybrid, and Luis not only found me the perfect match, but he also made sure I got the best deal—from price to payment to interest rate! I had done my homework and shopped around at other dealers, but no one came close to the offer Luis was able to put together for me. His transparency, patience, and genuine care made the entire process stress-free and actually enjoyable. You can tell he knows his stuff and truly wants what’s best for his customers. Highly recommend Luis Loperena—he’s the real deal!
⭐️⭐️⭐️⭐️⭐️ If you’re looking for a car, you NEED to ask
⭐️⭐️⭐️⭐️⭐️ If you’re looking for a car, you NEED to ask for Luis Loperena at Phillips Toyota! He is hands down the most knowledgeable and helpful salesman I’ve ever worked with. I came in looking for a hybrid, and Luis not only found me the perfect match, but he also made sure I got the best deal—from price to payment to interest rate! I had done my homework and shopped around at other dealers, but no one came close to the offer Luis was able to put together for me. His transparency, patience, and genuine care made the entire process stress-free and actually enjoyable. You can tell he knows his stuff and truly wants what’s best for his customers. Highly recommend Luis Loperena—he’s the real deal!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Had a great experience with this dealership.
Had a great experience with this dealership. Was great working with Keith Smalley to get financed.
Had a great experience with this dealership.
Had a great experience with this dealership. Was great working with Keith Smalley to get financed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car