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Phillips Toyota

(1,221 reviews)
Visit Phillips Toyota
Sales hours: 8:00am to 8:00pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 8:00am–8:00pm 7:30am–5:30pm
Tuesday 8:00am–8:00pm 7:30am–5:30pm
Wednesday 8:00am–8:00pm 7:30am–5:30pm
Thursday 8:00am–8:00pm 7:30am–5:30pm
Friday 8:00am–8:00pm 7:30am–5:30pm
Saturday 8:30am–6:00pm 8:00am–4:00pm
Sunday 11:00am–5:00pm Closed
2019 consumer dealer award
View 4 awards
2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

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New (352) 771-4084 (352) 771-4084
Used (352) 771-4082 (352) 771-4082
Service (352) 771-4081 (352) 771-4081

Inventory

See all 354 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since December 2010.
As a family owned and operated dealership we treat people with the consideration and respect they deserve just like our own family members. One of the common comments from first time customers is that they have never bought a vehicle before so effortlessly. We take pride in presenting our dealership everyday and it shows with the level of service you receive every time you come to our showroom.
We put the excitement back into buying a vehicle with our no-hassle no-pressure sales experience.

Service center

Phone number (352) 771-4081

Service hours

Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

Reviews

(1,221 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Phillips Toyota from DealerRater.

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This is a great dealership and I highly recommend going

This is a great dealership and I highly recommend going to them, they are quick efficient and truly look out for your best interest. Thank you Phillips.

This is a great dealership and I highly recommend going

This is a great dealership and I highly recommend going to them, they are quick efficient and truly look out for your best interest. Thank you Phillips.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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Outstanding buying experience.

Outstanding buying experience. George Bonafede is an excellent consultant with the customers best interest at heart. George and Tim worked with me to get a fantastic car at a price that fits my budget. Highly recommend this business.

Outstanding buying experience.

Outstanding buying experience. George Bonafede is an excellent consultant with the customers best interest at heart. George and Tim worked with me to get a fantastic car at a price that fits my budget. Highly recommend this business.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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As a first time car buyer, this process could not have

As a first time car buyer, this process could not have gone any more smoothly! Ben Bowersox walked me through the process and explained thoroughly every step. He stayed late and went above and beyond. After signing and signing he handed me off to finance. This, too, was an easy seamless process. Keith Smalley could not have been any more helpful and kind. After signing and signing, he handed me back to Ben who sat in the vehicle with me and showed me all of the features and how they work. If you are looking for wheels and don’t want to cry when the numbers are handed to you, ask for Ben and Keith. I will definitely be going back to purchase another Toyota! Thank you so much!

As a first time car buyer, this process could not have

As a first time car buyer, this process could not have gone any more smoothly! Ben Bowersox walked me through the process and explained thoroughly every step. He stayed late and went above and beyond. After signing and signing he handed me off to finance. This, too, was an easy seamless process. Keith Smalley could not have been any more helpful and kind. After signing and signing, he handed me back to Ben who sat in the vehicle with me and showed me all of the features and how they work. If you are looking for wheels and don’t want to cry when the numbers are handed to you, ask for Ben and Keith. I will definitely be going back to purchase another Toyota! Thank you so much!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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I am very satisfied with the service I get on my Prius.

I am very satisfied with the service I get on my Prius. Friendly associates and the large waiting room is great.

I am very satisfied with the service I get on my Prius.

I am very satisfied with the service I get on my Prius. Friendly associates and the large waiting room is great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Great place to Buy a car.

Great place to Buy a car. I would highly Recommend. They have very knowledgeable salesmen.

Great place to Buy a car.

Great place to Buy a car. I would highly Recommend. They have very knowledgeable salesmen.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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⭐️⭐️⭐️⭐️⭐️ If you’re looking for a car, you NEED to ask

⭐️⭐️⭐️⭐️⭐️ If you’re looking for a car, you NEED to ask for Luis Loperena at Phillips Toyota! He is hands down the most knowledgeable and helpful salesman I’ve ever worked with. I came in looking for a hybrid, and Luis not only found me the perfect match, but he also made sure I got the best deal—from price to payment to interest rate! I had done my homework and shopped around at other dealers, but no one came close to the offer Luis was able to put together for me. His transparency, patience, and genuine care made the entire process stress-free and actually enjoyable. You can tell he knows his stuff and truly wants what’s best for his customers. Highly recommend Luis Loperena—he’s the real deal!

⭐️⭐️⭐️⭐️⭐️ If you’re looking for a car, you NEED to ask

⭐️⭐️⭐️⭐️⭐️ If you’re looking for a car, you NEED to ask for Luis Loperena at Phillips Toyota! He is hands down the most knowledgeable and helpful salesman I’ve ever worked with. I came in looking for a hybrid, and Luis not only found me the perfect match, but he also made sure I got the best deal—from price to payment to interest rate! I had done my homework and shopped around at other dealers, but no one came close to the offer Luis was able to put together for me. His transparency, patience, and genuine care made the entire process stress-free and actually enjoyable. You can tell he knows his stuff and truly wants what’s best for his customers. Highly recommend Luis Loperena—he’s the real deal!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Had a great experience with this dealership.

Had a great experience with this dealership. Was great working with Keith Smalley to get financed.

Had a great experience with this dealership.

Had a great experience with this dealership. Was great working with Keith Smalley to get financed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Tony at Phillips Toyota is the worst!

Tony at Phillips Toyota is the worst! I reached out to them to purchase a RAV4 and Tony barley gave me the time of day. When I told them about my trade he low balled offering only $1,000 even though I had told him other dears had appraised it at $6,000. He could have cared less and said nothing we can do. I ended up going to RC Hill and they gave me $7,000 for my trade and got me into the RAV4 I was looking for. Don’t waste you time at this place.

Tony at Phillips Toyota is the worst!

Tony at Phillips Toyota is the worst! I reached out to them to purchase a RAV4 and Tony barley gave me the time of day. When I told them about my trade he low balled offering only $1,000 even though I had told him other dears had appraised it at $6,000. He could have cared less and said nothing we can do. I ended up going to RC Hill and they gave me $7,000 for my trade and got me into the RAV4 I was looking for. Don’t waste you time at this place.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Brandon, We appreciate the feeback. However, the person you spoke to was Tommy Aviles, not Tony Viero. You scheduled an appointment to bring your trade by but before coming in, you called and asked us if we would be able to give you $6,000 for your trade. You told us that if we couldn't, there was no sense of you coming out to our dealership. Tommy put you on hold and when he did, we discovered that we valued your trade at $3,000 back on February 19th. You even sent us a KBB screen shot on February 18th and the trade value was also around $3,000. Tommy got back on the line and told you that we gave you $3,000 for your trade a few months ago, so he did not forsee us giving you an additional $3,000 a few months later, with more miles. This information was given to you via phone because this is the information you inquired about on your call, and we believe in being transparent. We also refuse to over promise and undeliver. We believe this be a considerate practice allowing our customers to arrive to our showroom, under no false pretenses Since you proceeded to hang up after being told that we didn't forsee giving you an additional $3,000 for your vehicle, we never even got a chance to give you a new value for your vehicle; so saying that we offered you $1,000, is a false claim that never occured. Thank you for your consideration and if there is anything we can assist you with in the future, please do hesitate to reach out. Best Regards, Phillips Management Team

Consumer response

Thanks for not taking my business and allowing me to get a better deal from another dealer.

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Salesman ran a hard check stating he wasn’t able to do a

Salesman ran a hard check stating he wasn’t able to do a soft check & that no one does soft checks (this is a lie, I’ve had many dealers do soft checks for me). Only ran one and did not get all the info from the multiple lenders with various rates for us either. First told us he could then said he couldn’t after the hit & then that it would be a hard inquiry every car we looked at. Financing was not what it could be or what it is at other dealerships. I know we can get a car with no money down, but he insisted we needed to put some $2k down no matter what. We came in from a test drive & he was researching personal purchases acting like the car was sold. Tried to brush me off when I said the a/c was faltering then tried to tell us the broken a/c was a standard function. Pretty unhappy with our experience. Said he couldn’t take much money off the broken car. Instead of taking 4-5k out the door in cash as is, he said he prefers to let it sit there & sell it at auction. Said he could not budge much on any prices listed. The car said 9k on the windshield & he tried to say it was 11k then kept going back & forth on the amount. We are trying to make a smart purchase, but technically could’ve walked out with any car from the lot. Unfortunately we won’t be back to do business with this salesman. Admitted he would lie to us which was probably the most respectable point in the whole interaction. Very disappointed.

Salesman ran a hard check stating he wasn’t able to do a

Salesman ran a hard check stating he wasn’t able to do a soft check & that no one does soft checks (this is a lie, I’ve had many dealers do soft checks for me). Only ran one and did not get all the info from the multiple lenders with various rates for us either. First told us he could then said he couldn’t after the hit & then that it would be a hard inquiry every car we looked at. Financing was not what it could be or what it is at other dealerships. I know we can get a car with no money down, but he insisted we needed to put some $2k down no matter what. We came in from a test drive & he was researching personal purchases acting like the car was sold. Tried to brush me off when I said the a/c was faltering then tried to tell us the broken a/c was a standard function. Pretty unhappy with our experience. Said he couldn’t take much money off the broken car. Instead of taking 4-5k out the door in cash as is, he said he prefers to let it sit there & sell it at auction. Said he could not budge much on any prices listed. The car said 9k on the windshield & he tried to say it was 11k then kept going back & forth on the amount. We are trying to make a smart purchase, but technically could’ve walked out with any car from the lot. Unfortunately we won’t be back to do business with this salesman. Admitted he would lie to us which was probably the most respectable point in the whole interaction. Very disappointed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, You requested that we run your credit to make sure that you could purchase one of the vehicles that you had looked at. You told us that you did not want to buy the car today, so we suggested that you find the vehicle that you want before running your credit. However, you insisted on us running your credit anyways. We did just that after you signed an application. We informed you at that point that your credit was more than adequate to purchase a vehicle, and all that was left to do was find a vehicle that you liked. You informed us that you did not want to purchase anything at that time. Regarding one of the vehicles you were interested in, we offered to have our service department look into the A/C, which we did. The A/C is functioning perfectly. We have that particular vehicle you looked at priced at $9,997 online. Respectfully, your offer of $4,000-$5,000 out the door (including all taxes and fees) is more than a little out of reach. While we are open to negotiations, it is not reasonable for us to have enough markup to cover taxes, fees, and an additional $5,000 off. If there is anything further we can do to assist you with your search, please let us know. Regards, Phillips Toyota Management

Consumer response

That is a lie. The a/c is not functioning perfectly. Maybe intermittently. We are more knowledgeable on this than the average person, but you continue to try to gaslight us into thinking it’s normal. The communication was not clear or effective with this salesman. And to say we insisted to run a hard check is ridiculous. No, I’m sorry but that is not what happened at all. We were ready to look at many cars and the numbers, but the salesman stated it had to be a hard check for every car. We KNEW our credit was excellent & we could purchase the car if we wanted same day. We requested the different numbers written down for various vehicles to think on, but were told this wasn’t possible. It was your salesman that did not believe we had the credit or means to buy the car. It seemed there was more interest in locking in the quickest sale to get us out of his hair & what was going to be done with the commission instead of finding the right deal for us at this time. That’s all fine, but the things we were told and the amount of effort put forth was laughable. It’s clear you’ll take the risk that someone else will come along naive enough to buy it full price or you will auction it for less than $1500. I understand. Seems responsible enough to me, it’s worked for you enough in the past. Also, he showed us a red 2012 Camry on his computer that he claimed was the same black 2012 Camry for 12k, but the sticker we saw was 9k. We are aware of the KBB value plus taking off the cost for the a/c repair. We asked for carfax and he showed us dealership stats, often confusing multiple cars we had interest in which is why we were there requesting hard copies of various car stats & financing options. Word of mouth is your best friend & we are in the market to buy many cars in the near future. We’ve been hoping to establish a good working relationship with an honest dealership we could trust. I have also been looking into trading my vehicle in for a luxury model and my son will be driving soon. This is a “just for now” purchase that we were hoping would lead to many more happy purchases. I see now that is not possible with your dealership at this time. Thank you.

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Sold car out from underneath me.

Sold car out from underneath me. Told them I wanted to purchase a Tundra over the phone to make sure the vehicle wasn’t sold before I could pick it up since I am out of town. I spoke to them 3 times! Was told I could do so as soon as the vehicle was out of the shop. Instead of honoring my place in line for purchase, they sold it to someone else. Where I’m from, your word actually means something. Slimy and untrustworthy.

Sold car out from underneath me.

Sold car out from underneath me. Told them I wanted to purchase a Tundra over the phone to make sure the vehicle wasn’t sold before I could pick it up since I am out of town. I spoke to them 3 times! Was told I could do so as soon as the vehicle was out of the shop. Instead of honoring my place in line for purchase, they sold it to someone else. Where I’m from, your word actually means something. Slimy and untrustworthy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Unfortunately, we don’t hold pre-owned vehicles—especially not for customers who haven’t begun the buying process. You called from Missouri and asked to be notified when the vehicle was out of the shop, which we noted. At that point, no deal had been discussed or negotiated. These vehicles are sold on a first-come, first-served basis. In this case, a local family came in, asked to see the vehicle (which had just finished in service), and made the decision to purchase it on the spot. Holding a vehicle back from serious, in-person buyers for someone who hasn’t even seen it or made an offer wouldn’t have been fair—or ethical. That kind of behavior would be “slimy and disappointing,” and we aim to avoid exactly that.

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