Reviews
Hands down, the best car-buying experience I’ve ever had!
Hands down, the best car-buying experience I’ve ever had! If you’re looking for a dealership that treats you right, Phillips Toyota is the place to go. Highly recommend!
Hands down, the best car-buying experience I’ve ever had!
Hands down, the best car-buying experience I’ve ever had! If you’re looking for a dealership that treats you right, Phillips Toyota is the place to go. Highly recommend!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I purchased a car for my daughter, and the experience was
I purchased a car for my daughter, and the experience was seamless! I highly recommend Atef!
I purchased a car for my daughter, and the experience was
I purchased a car for my daughter, and the experience was seamless! I highly recommend Atef!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
From start to finish, my experience at Phillips Toyota
From start to finish, my experience at Phillips Toyota was top-notch! The staff was knowledgeable, patient, and never pushy. They made sure I found the perfect vehicle at a great price. Highly recommend!
From start to finish, my experience at Phillips Toyota
From start to finish, my experience at Phillips Toyota was top-notch! The staff was knowledgeable, patient, and never pushy. They made sure I found the perfect vehicle at a great price. Highly recommend!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We first contacted Phillips Toyota by email to see if
We first contacted Phillips Toyota by email to see if they still had a Grand Highlander Hybrid in stock that we could test drive. We were contacted within a half hour & set up a time to make the 90 minute drive to test drive a vehicle. And after making the trip and test driving the vehicle, they were able to find an incoming vehicle (30-45 days) that matched our requirements. We are excitedly awaiting its arrival!!
We first contacted Phillips Toyota by email to see if
We first contacted Phillips Toyota by email to see if they still had a Grand Highlander Hybrid in stock that we could test drive. We were contacted within a half hour & set up a time to make the 90 minute drive to test drive a vehicle. And after making the trip and test driving the vehicle, they were able to find an incoming vehicle (30-45 days) that matched our requirements. We are excitedly awaiting its arrival!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Started off on the wrong foot and went downhill from
Started off on the wrong foot and went downhill from there. I was under the impression that this was an internet deal and I was going for a test drive. When I got there I was met be a salesman and the process turned into the old fashioned salesman and manager routine. Right off the bat they said that the car i saw on cars.com was not a Signia Limited but an XLE model....and they blamed this on cars.com for getting it wrong on the website. After, low balling me on the trade value for my 2022 Avalon Ltd. the old fashioned back and forth started with the sales manager. I just came in for a test ride...and had limited time. This was a horrible experience...and I terminated it without going any further. I had bought several other new cars at Phillips Toyota, but sorry to say that my days of dealing with these guys are over.
Started off on the wrong foot and went downhill from
Started off on the wrong foot and went downhill from there. I was under the impression that this was an internet deal and I was going for a test drive. When I got there I was met be a salesman and the process turned into the old fashioned salesman and manager routine. Right off the bat they said that the car i saw on cars.com was not a Signia Limited but an XLE model....and they blamed this on cars.com for getting it wrong on the website. After, low balling me on the trade value for my 2022 Avalon Ltd. the old fashioned back and forth started with the sales manager. I just came in for a test ride...and had limited time. This was a horrible experience...and I terminated it without going any further. I had bought several other new cars at Phillips Toyota, but sorry to say that my days of dealing with these guys are over.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
By far, the best vehicle buying experience in my life.
By far, the best vehicle buying experience in my life. It was my pleasure to work with George Bonafede. George was diligent, knowledgable and personable. A true professional, I highly recommend. I would like to thank Tim for providing an incredible deal and Mike in financing for help securing my new Tundra. A big thank you to the Phillips team. Rick W.
By far, the best vehicle buying experience in my life.
By far, the best vehicle buying experience in my life. It was my pleasure to work with George Bonafede. George was diligent, knowledgable and personable. A true professional, I highly recommend. I would like to thank Tim for providing an incredible deal and Mike in financing for help securing my new Tundra. A big thank you to the Phillips team. Rick W.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dealership was excellent and provided a pleasant buying
Dealership was excellent and provided a pleasant buying experience. Aaron answered all of my questions perfectly and gave me a great deal. Would recommend him to anyone!
Dealership was excellent and provided a pleasant buying
Dealership was excellent and provided a pleasant buying experience. Aaron answered all of my questions perfectly and gave me a great deal. Would recommend him to anyone!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great deal, great service, they have a lligetime
Great deal, great service, they have a lligetime customer. Thank you! Till next time guys.
Great deal, great service, they have a lligetime
Great deal, great service, they have a lligetime customer. Thank you! Till next time guys.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I drove a total of 3 hours for a vehicle that I was told
I drove a total of 3 hours for a vehicle that I was told was going to be there the day before, it wasn’t. I received a call from them when I was an hour away and they still failed to inform me that the vehicle was not there. The vehicle arrived the next day and the dealership text me about it, I ask for him to run the numbers and send me the sheet. When I have a counter offer the dealer responded with snide comments. 100% would not recommend. You can get a car of the same quality from any other dealership with much better service.
I drove a total of 3 hours for a vehicle that I was told
I drove a total of 3 hours for a vehicle that I was told was going to be there the day before, it wasn’t. I received a call from them when I was an hour away and they still failed to inform me that the vehicle was not there. The vehicle arrived the next day and the dealership text me about it, I ask for him to run the numbers and send me the sheet. When I have a counter offer the dealer responded with snide comments. 100% would not recommend. You can get a car of the same quality from any other dealership with much better service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Kenneth, We apologize for any miscommunication regarding the arrival of the vehicle that you were interested in. Unfortunately, we are provided an ETA (estimated time of arrival) from the distributor, and in rare cases, that ETA is off by a day or so. We understand that this can, and in this case did, cause an inconvenience for you. You informed us that your main point of the initial visit was to sit in the vehicle to make sure that it was compatible and comfortable for you. Our sales consultant then found a similar vehicle (just a different color) with the same dimensions for you to sit in and drive. You were satisfied with the comfortability and compatibility of the vehicle. You informed our sales consultant that you did not have time to work numbers, and you requested that he provide you with a phone call/text message when the vehicle arrived as well as a quote for the vehicle. Taking into account the inconvenience of the vehicle not being here during your initial visit, we then provided you with an extremely fair deal upon the delivery of the vehicle. You then countered us with an offer of $4,000 less than our already aggressively priced quote. Our sales consultant politely and professionally declined your offer, and thanked you for the opportunity to do business. After reviewing the messages between you and our sales consultant, we feel that he treated you professionally and courteously. Therefore, we find your review to inaccurately represent to the integrity of our staff and store values. If you would like to discuss this matter further, please don't hesitate to reach out to our management team. Warmest Regards, Phillips Toyota Management
Kenneth, We understand your perspective, but to clarify, he was trying to point out that we included the aforementioned items as well as the dealer added items at no additional cost to you. Good luck with your purchase. Feel free to reach out to our management team if you have any additional questions or concerns. Phillips Toyota Management
Your sales consultant was not polite nor professional in declining my offer, he was condescending and lying to me. It would have been fine if he only said that $1700 was already taken off and no one would take off $5000 on this vehicle. Instead of a simple we cannot go that low on this vehicle he made the very untrue claim that your dealership was the ONLY one that includes a lifetime warranty and 4 years of maintenance when in fact multiple Toyota, Ford, Honda, Chrysler, and Buick GMC dealerships offer the same package or more without the snide attitude. If you feel this is the way to engage customers I’m sure I won’t be the only one who would rather take their business elsewhere.
George Bonafede was very helpful, knowledgeable when
George Bonafede was very helpful, knowledgeable when assisting me with my new toyota car purchase
George Bonafede was very helpful, knowledgeable when
George Bonafede was very helpful, knowledgeable when assisting me with my new toyota car purchase
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car