Toyota of the Shoals

These people are horrible to do business with! I bought a new Tacoma last year there and asked my wife to give them a shot on a used Highlander they had. Long story short the used vehicle she done paperwork on hadn’t even been run through there shop to have any mechanical issues resolved. She asked them to touch up the paint in a spot or two and they told her it would be ready in a few days. A few days pass and low and behold it’s in there shop getting mechanical issues fixed that was never disclosed with her. They also posted her used pathfinder up for sale on there website without even being in possession of it! She’s driving it while she’s waiting on the Highlander’s repairs! Now it’s been over a week and she still doesn’t have the Highlander and the sales manager (Nick) will not even return our phone calls. So if you like a dealership to do business like this, then go head and buy from Greenway Toyota of the Shoals

I gave one star on this review and will send emails as well as post my review publicly to some local Facebook sites. This was my 2nd purchase from Toyota of the shoals and here are just a few reasons I would suggest looking elsewhere before this dealership. (1. The vehicle had not even been cleaned or vacuumed out before we purchased it. (2. My wife and I were told numerous times by 2 individuals that we had a 3day buy back period and if anything went wrong during this time frame the dealership would fix the issue or but back the car. After driving for one day I found a issue and spoke with the used car manager who nicely told us there was no buy back and if there was a issue they would not fix it even after only having the car for 2 days. (3. The same mechanic who supposedly did the initial inspection did a 2nd inspection for us when we brought the vehicle back and gave us a whole list of issues that he wanted to fix. Out of our pocket of course.(4 they did not fix the issue and half the issues he wanted to fix is not bad. He tried to tell me the struts,shocks,wheel bearings,and cap were all made as one piece which is total garbage. The manager then stated that even if they knew something was wrong with the vehicle,unless it was an immediate safety issue they would not waste the money to fix it prior to selling the vehicle. (5. We love the vehicle we chose, we just wished they had done right by us but instead we got the ol car salesman run around. (6. You will absolutely get better customer service from a local dealer with their own mechanic. They have a reputation that can make or break their business. This is a short review of what actually happened to us at Toyota of the shoals which is now part of greenway motors. I will be buying another vehicle for myself soon but not from them. Best of luck, Will

We live in FL and our vehicle broke down near this dealership, however the tow company was unable to get the vehicle to the dealership before closing time, yet the service and attention that we received from both Miles and Keith in your service department was beyond outstanding. They took ownership of our situation and did everything in their power to assist us with the utmost respect and professionalism. They really made us feel like they truly cared about our situation and were willing, and happy to help. I am glad we were fortunate enough to have their assistance. If we lived in the area, we would make Toyota of the Shoals our dealer of choice, and all thanks to the excellent service both Miles and Keith rendered. Thank you!!!

I would recommend Greenway Toyota to anyone. The price can’t be touched by anyone else. The best they could do is try to match it, who has time for that nonsense. Thanks again Tim !

I almost made a deal with another dealer for the exact same car but saved $5,799.62 by going with this dealer. Had to drive 6 hours but they treated me right. Would do it again in a heart beat. Thanks Guys.

We live in North MS and looked at five (5) dealers in the surrounding area, too include one (1) in TN and another AR. Fortunately for us, Deron Garner contacted us and offered us the lowest price by far on our Highlander. No hassle, no back and forth sales gimmicks. Just straight forward and refreshing. We will definitely make our next purchase from Deron. C. & S. Bishop

If you need a new or used car go see Tim Haney at Toyota of the Shoals. He is a friendly person and so willing to go the extra mile to help you get what you need. 5 stars from me

Hey Toyota of The Shoals, Johnathan Lizanna is kind,cares about your needs in the car your interested in, he's helpful, a pleasure to deal with.

I recommend Tim Haney if you are looking for a new or used car. He is friendly and really eager to help you with your experience. I Do appreciate the service at Toyota of the Shoals.

Great things happen when you visit Toyota of the shoals had a great expirence the salesperson I worked with was very helpful and understanding he knew just what I needed