Reviews
Write a reviewEven though the first service effort was not effective,
Even though the first service effort was not effective, the Service attendant named Josh Cornett, was able to efficiently and pleasantly make the necessary adjustments.
Even though the first service effort was not effective,
Even though the first service effort was not effective, the Service attendant named Josh Cornett, was able to efficiently and pleasantly make the necessary adjustments.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are happy to hear of your great experience with Josh! Thanks for taking the time to share!
Nice people, but the automobile that I inquired about
Nice people, but the automobile that I inquired about didn't have all the equipment on it that was advertised. Deal breaker for me.
Nice people, but the automobile that I inquired about
Nice people, but the automobile that I inquired about didn't have all the equipment on it that was advertised. Deal breaker for me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us. However, we don't have any record of the incident you described taking place at our dealership. We take all feedback seriously and would appreciate the opportunity to speak with you further to gather more information about your experience. Please contact our Communications Manager, Kristi Wilkinson via email at kristiwilkinson@toyotaoftheshoals.com so we may better assist with this.
no one called me.
no one called me. Really disappointed. Not much else to say is there ? again, very disappointed.
no one called me.
no one called me. Really disappointed. Not much else to say is there ? again, very disappointed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We are sincerely sorry for any inconvenience. We take customer satisfaction seriously and are disappointed if you have not experienced that thus far. In order for us to better assist with this situation, please contact our Communications Manager, Kristi Wilkinson via email at kristiwilkinson@toyotaoftheshoals.com.
Go to Toyota of the Shoals!
Great staff, friendly relaxed environment. They make the car buying process easy! From start to finish, I was happy with the entire dealership. Top notch!
Go to Toyota of the Shoals!
Great staff, friendly relaxed environment. They make the car buying process easy! From start to finish, I was happy with the entire dealership. Top notch!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are so glad to hear this! We appreciate you!
These people are horrible to do business with! I bought a...
These people are horrible to do business with! I bought a new Tacoma last year there and asked my wife to give them a shot on a used Highlander they had. Long story short the used vehicle she done paperwork on hadn’t even been run through there shop to have any mechanical issues resolved. She asked them to touch up the paint in a spot or two and they told her it would be ready in a few days. A few days pass and low and behold it’s in there shop getting mechanical issues fixed that was never disclosed with her. They also posted her used pathfinder up for sale on there website without even being in possession of it! She’s driving it while she’s waiting on the Highlander’s repairs! Now it’s been over a week and she still doesn’t have the Highlander and the sales manager (Nick) will not even return our phone calls. So if you like a dealership to do business like this, then go head and buy from Greenway Toyota of the Shoals
These people are horrible to do business with! I bought a...
These people are horrible to do business with! I bought a new Tacoma last year there and asked my wife to give them a shot on a used Highlander they had. Long story short the used vehicle she done paperwork on hadn’t even been run through there shop to have any mechanical issues resolved. She asked them to touch up the paint in a spot or two and they told her it would be ready in a few days. A few days pass and low and behold it’s in there shop getting mechanical issues fixed that was never disclosed with her. They also posted her used pathfinder up for sale on there website without even being in possession of it! She’s driving it while she’s waiting on the Highlander’s repairs! Now it’s been over a week and she still doesn’t have the Highlander and the sales manager (Nick) will not even return our phone calls. So if you like a dealership to do business like this, then go head and buy from Greenway Toyota of the Shoals
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Disappointed
I gave one star on this review and will send emails as well as post my review publicly to some local Facebook sites. This was my 2nd purchase from Toyota of the shoals and here are just a few reasons I would suggest looking elsewhere before this dealership. (1. The vehicle had not even been cleaned or vacuumed out before we purchased it. (2. My wife and I were told numerous times by 2 individuals that we had a 3day buy back period and if anything went wrong during this time frame the dealership would fix the issue or but back the car. After driving for one day I found a issue and spoke with the used car manager who nicely told us there was no buy back and if there was a issue they would not fix it even after only having the car for 2 days. (3. The same mechanic who supposedly did the initial inspection did a 2nd inspection for us when we brought the vehicle back and gave us a whole list of issues that he wanted to fix. Out of our pocket of course.(4 they did not fix the issue and half the issues he wanted to fix is not bad. He tried to tell me the struts,shocks,wheel bearings,and cap were all made as one piece which is total garbage. The manager then stated that even if they knew something was wrong with the vehicle,unless it was an immediate safety issue they would not waste the money to fix it prior to selling the vehicle. (5. We love the vehicle we chose, we just wished they had done right by us but instead we got the ol car salesman run around. (6. You will absolutely get better customer service from a local dealer with their own mechanic. They have a reputation that can make or break their business. This is a short review of what actually happened to us at Toyota of the shoals which is now part of greenway motors. I will be buying another vehicle for myself soon but not from them. Best of luck, Will
Disappointed
I gave one star on this review and will send emails as well as post my review publicly to some local Facebook sites. This was my 2nd purchase from Toyota of the shoals and here are just a few reasons I would suggest looking elsewhere before this dealership. (1. The vehicle had not even been cleaned or vacuumed out before we purchased it. (2. My wife and I were told numerous times by 2 individuals that we had a 3day buy back period and if anything went wrong during this time frame the dealership would fix the issue or but back the car. After driving for one day I found a issue and spoke with the used car manager who nicely told us there was no buy back and if there was a issue they would not fix it even after only having the car for 2 days. (3. The same mechanic who supposedly did the initial inspection did a 2nd inspection for us when we brought the vehicle back and gave us a whole list of issues that he wanted to fix. Out of our pocket of course.(4 they did not fix the issue and half the issues he wanted to fix is not bad. He tried to tell me the struts,shocks,wheel bearings,and cap were all made as one piece which is total garbage. The manager then stated that even if they knew something was wrong with the vehicle,unless it was an immediate safety issue they would not waste the money to fix it prior to selling the vehicle. (5. We love the vehicle we chose, we just wished they had done right by us but instead we got the ol car salesman run around. (6. You will absolutely get better customer service from a local dealer with their own mechanic. They have a reputation that can make or break their business. This is a short review of what actually happened to us at Toyota of the shoals which is now part of greenway motors. I will be buying another vehicle for myself soon but not from them. Best of luck, Will
- Customer service 1.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We live in FL and our vehicle broke down near this...
We live in FL and our vehicle broke down near this dealership, however the tow company was unable to get the vehicle to the dealership before closing time, yet the service and attention that we received from both Miles and Keith in your service department was beyond outstanding. They took ownership of our situation and did everything in their power to assist us with the utmost respect and professionalism. They really made us feel like they truly cared about our situation and were willing, and happy to help. I am glad we were fortunate enough to have their assistance. If we lived in the area, we would make Toyota of the Shoals our dealer of choice, and all thanks to the excellent service both Miles and Keith rendered. Thank you!!!
We live in FL and our vehicle broke down near this...
We live in FL and our vehicle broke down near this dealership, however the tow company was unable to get the vehicle to the dealership before closing time, yet the service and attention that we received from both Miles and Keith in your service department was beyond outstanding. They took ownership of our situation and did everything in their power to assist us with the utmost respect and professionalism. They really made us feel like they truly cared about our situation and were willing, and happy to help. I am glad we were fortunate enough to have their assistance. If we lived in the area, we would make Toyota of the Shoals our dealer of choice, and all thanks to the excellent service both Miles and Keith rendered. Thank you!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service, as usual 😎
I would recommend Greenway Toyota to anyone. The price can’t be touched by anyone else. The best they could do is try to match it, who has time for that nonsense. Thanks again Tim !
Great service, as usual 😎
I would recommend Greenway Toyota to anyone. The price can’t be touched by anyone else. The best they could do is try to match it, who has time for that nonsense. Thanks again Tim !
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, David, for sharing your feedback. It is our goal to meet the needs of customers and I am glad to hear that Tim took care of you during your visit to Greenway Toyota of The Shoals!
Great Deal
I almost made a deal with another dealer for the exact same car but saved $5,799.62 by going with this dealer. Had to drive 6 hours but they treated me right. Would do it again in a heart beat. Thanks Guys.
Great Deal
I almost made a deal with another dealer for the exact same car but saved $5,799.62 by going with this dealer. Had to drive 6 hours but they treated me right. Would do it again in a heart beat. Thanks Guys.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Paul - thank you for making the drive to shop at Greenway Toyota of The Shoal. We are dedicated to finding the best option for guests and it is exciting to hear that your visit to us was worthwhile!
We live in North MS and looked at five (5) dealers in the...
We live in North MS and looked at five (5) dealers in the surrounding area, too include one (1) in TN and another AR. Fortunately for us, Deron Garner contacted us and offered us the lowest price by far on our Highlander. No hassle, no back and forth sales gimmicks. Just straight forward and refreshing. We will definitely make our next purchase from Deron. C. & S. Bishop
We live in North MS and looked at five (5) dealers in the...
We live in North MS and looked at five (5) dealers in the surrounding area, too include one (1) in TN and another AR. Fortunately for us, Deron Garner contacted us and offered us the lowest price by far on our Highlander. No hassle, no back and forth sales gimmicks. Just straight forward and refreshing. We will definitely make our next purchase from Deron. C. & S. Bishop
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's wonderful to hear that you had a stress-free car-buying experience working with Deron. Thank you for allowing us the opportunity to earn your business! We hope that you're enjoying your new Toyota Highlander.