Capitol Chevrolet AL

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
247 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    May 13, 2020

    I live out of state and had planned on buying a car and driving the 9 hrs to pick it up. I had talked with salesman 3 days before I tried to buy the car.... He called me back 2 days after first contact. There were no pictures besides stock photos online to see the actual car. I asked for pictures before I agreed to buy it. After seeing pictures I told them I wanted to buy it. We settled on a price and when he called back with the exact number I needed to bring, the car was being looked at by customers in the store. Needless to say I didn't get the car we're had agreed on. When buying online the car should be put on hold until the deal it settled. Very very unprofessional. I don't think it was the salesman's fault. I think it was company policy.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hi there, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your ...visit. We would like to discuss ways to make this up to you. Please reach out to us at (334) 272-8700 at your earliest convenience and we will do our best to resolve this with you. We look forward to hearing from you.

  • 5.0 out of 5
    March 25, 2019

    I always have a great experience with the service department, Ms Beverly makes sure of that! She is so helpful and friendly and honest. Keeps me coming... back.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Rebecca Pollard, thanks for your praise and kind comments about our team. Your recommendation means so much to us and we're so happy to have earned it.... Thank you again for taking the time to let the world know about your positive experience. Have a great day!

  • November 10, 2017

    I have purchased two trucks from Capital Chevorlet Montgomery and keep returning because of the excellent customer service and relationship with Fione... Williams each time. He has always gone the extra mile to help me in the process of buying a vehicle. I’ll be back!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Kenneth, we're so glad that we were able to go above and beyond your expectations! Please let us know if there is anything else we can do for you; we ...are more than happy to help! -Your Capitol Chevrolet Montgomery Team

  • 2.0 out of 5
    February 23, 2019

    Not horrible but, unfortunately, typical. Our initial salesperson, Ebonee, was polite, knowledgeable and no pressure. Unfortunately, in comes the sales... manager. Again, not awful, but offered an insulting amount on trade in, well below kelly blue book. Then gives me the spiel about how his offer is "below retail." No kidding. Every place is once you deal, that's the point. The worst was when he dropped the price slightly and told me that was pretty much near trade in value, when it was about 3,000 above average trade in value. My wife kinda wanted the car, so I even went well above what I could get in Atlanta or Birmingham. Just wanted an extra 500 off. Manager tells me he'd auction it before selling it that low, which again is total nonsense. I don't begrudge a place not wanting to sell me the car for less than they think they can get waiting. Just say that then. But please don't tell me bull like that you're near trade in range. It's easy enough to look up.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hi there, we apologize for the delayed response. Thank you for taking the time to leave us this feedback. It is discouraging to learn that your experi...ence was not a positive one, but your feedback helps us improve moving forward. We hope you will consider us in the future, have a nice day.

  • 5.0 out of 5
    December 19, 2018

    The salesman, Ed Maynard at Capitol Chevrolet, was very knowledgeable and professional throughout the buying process.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Stephen F Adams, thanks for your praise and kind comments about our team. We can't wait to see you again, have a great day.

  • 5.0 out of 5
    August 30, 2018

    Outstanding in every respect. Immaculate facility, friendly service, family atmosphere, no pressure to buy. I have been with this dealer for over 35 years... and it continues to earn my praise every visit.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Chuck, thank you for your kind words and this wonderful review!

  • 5.0 out of 5
    August 25, 2018

    May appointment to have window regulator arm in driver's side door fixed and I carried my car in at that time, my car was fixed, and my warranty applied... and I paid my deductible and was out in less than one and half hours. Very great job.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Betty Kelly! We're so happy we were able to help you out! We're glad to hear we delivered such a great experience. If there's anything further we c...an do for you, we are happy to help!

  • 5.0 out of 5
    January 3, 2018

    Great, as usual! They?ve been taking care of our vehicles for 11 years & continue to keep us on the road!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Linda Anderson, it's experiences like yours that really keep us motivated! Thank you so much for your loyalty! Have a great day and come by to see us... anytime!

  • 1.0 out of 5
    December 23, 2017

    Not well trained on how to find the car we are looking for.....

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 3, 2017

    I will use capitol Chevrolet in Montgomery Alabama again!!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We look forward to your next visit! Take care! -Your Capitol Chevrolet Montgomery

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