Jack Ingram Motors

I have been doing business with Jack Ingram for just over 11 years and over that period I've had some major jobs done on other vehicles prior to this job such as a new transmission for a 2010 Nissan Maxima where there was no warranty just my 4500 cash and needless to say that was a great experience my advisor kept me informed and made sure all accommodations and benefits do to me were presented. Just a great service experience. So this recent encounter was entirely different and by far the WORST EXPERIENCE EVER IN THE HISTORY OF JACK INGRAM. First I was addressed as a shorty by Richard Provitt on 6/16/26 when I was to drop my 2020 Nissan Pathfinder off for the warranty adjuster to evaluate. I then told him I'm nobody's Shorty and I'm Ms Surles and want informed about when warranty adjuster were to come. So Richard proceeded not familiar or not into looking into setup appointment with warranty adjuster. So then a week after drop-off on 6/25/26 Richard reached out via text to let me know adjuster has evaluated vehicle and allow 24 hrs for decision for motor repairs and told me he was going on medical leave. Then on 6/30/26 when I came to service center I met Payton who claimed she took over as service advisor for Richard. The beginning of the WORST EXPERIENCE EVER. In the beginning of course I have questions such as how many miles on the motor,how long will it take, is Jack Ingram accepting work request, do I have a loaner/rental. I was told on July 2 026 no before checking or validation and no rentals were available. Also on 7/2/26 Payton demanded a payment for $4500.00 which was one of many incorrect totals along the way, without my motor on the way or even in the building. I then requested for her manager who she did not provide, and she stated she would give me a call when she speaks with her manager. She then calls me back on 7/2/26 to say her manager said payment can be due when service is completed.I picked up a rental on 7/8/26 and my motor was not at the service center. There were several inconsistencies with process of service she told me my motor arrived on 7/10/26. I returned the rental on 7/13/26 and Payton stated my motor is being worked on stating something was wrong with why truck would not run without being hooked up and stated it could be the alternator. So felt so very frustrated because she didn't sound sure of what she said about status and for the first time in 11 years I was not sure I made the right decision to allow Jack Ingram to do the service for my new motor. Payton was very antagonizing always quick to point out what was not available before checking and I didn't know what to expect. So 7/14/26 at 840am stated my vehicle was ready for pickup with a total for $2894.82 which was also another inconsistent total that she never bothered to update even when I reached out to her on 7/17/26 to let her know that I could not get off at my job to catch you before 5pm each day because I get off at 530pm and also that needed an extension until 8/5/26 and she never updated my total just very bluntly left a message stating Jack Ingram don't hold cars and starting 7/17/26 I would be charged a storage fee for $40 per day. I didn't ask for my truck to be held I needed time and she just ran threw me. I didn't act that way when I was waiting for my motor to arrive and service begin just so COLD. She was really nasty and drop my key in my hand no explanation of my bill and even when you took my money Stephanie and I asked about the rental charge you were COLD as well no explanation. I really wish if I choose any service at this center do not have Payton Arkuszeski or Richard Provitt come to my truck both are unprofessional and need people skills and some sort of compassion with major car repairs with out of pocket expenses and provide and explore all benefits due when dealing with a warranty company. They both acted as though this was their first motor repair service and was very unclear about what was due to me.

My family is so thankful for the service staff at Jack Ingram Nissan. We are always greeted with good attitudes and a smiling face. We always look forward to bringing our vehicles in for service. Top notch advisors and technicians.

So thankful for the service staff at Jack Ingram Nissan, they always go above and beyond for my family. We always look forward to seeing their smiling faces when we go in for service.

Service dept. Was attentive and speedy. Shop was really clean . Very professional team to work with

I purchased a Certified Preowned Volvo and the whole experience was straighforward and profesional. They sent me videos of the vehicle as well as the pricing by email. I was in and out of the dealership in under two hours. Highly recommend.

Stay away. Won’t help/work with Audi for repair. Try to upsell you on services that you don’t really need (verified by Audi Birmingham). Long wait time, took 4 weeks to get appointment for recall. Took additional 3 days to complete recall/inspection.

Drove 7 hours to buy a used car because I was told it was in excellent condition. (I had asked for detailed pictures). Arrived to find it had not been detailed and had a lot of scratches and marks. After negotiating a new price, I asked for it to be detailed. I left and came back several hours later to find it still hadn’t been detailed. Jack Ingram is a deceptive company. Buyer beware!

Took my Frontier in for engine trouble expecting 3-4 days to diagnose and fix but got the repairs done in 4 hours.

Rod Jones is a quality sales agent. He is very easy to talk with and he operates with integrity.

Saturday service no complaints. Didn’t have to wait very long..The service representative explained in detail what maintenance service that are needed. Excellent job.