Sunny King Honda

I strongly recommend that people think carefully before buying a used vehicle from Sunny King Honda in Oxford, Alabama. I paid $19,000 for a 2019 Honda Pilot. About 15 minutes after leaving the dealership, the transmission developed serious problems. I returned immediately and reported the issue. Instead of taking responsibility or working toward a fair solution, I was told that I had caused the problem by driving with the parking brake engaged. I completely dispute that explanation. I asked to cancel the sale and receive a refund, but my request was denied. I was then asked to leave the dealership. I am extremely disappointed with how this situation has been handled and with the level of customer service I received. I am pursuing this matter through the appropriate legal and consumer protection channels. My advice to anyone buying a used vehicle is to get a complete independent mechanical inspection before purchasing, even if the vehicle is being sold by a dealership.

I do not recommend anyone buy a car from this dealership. I bought a car from Honda, and only 15 minutes after leaving the dealership, the transmition not working and It is impossible for the transmission to fail only 15 minutes after I left the dealership . I paid $20,000 in cash, and they sold me a defective vehicle. When I went back to ask them to fix the problem, they refused to take any responsibility and basically told me there was nothing they would do. This was a terrible experience. I feel completely misled and taken advantage of. If you value your money and want honest customer service, stay away from this dealership. I would never buy from them again, and I strongly advise others to look elsewhere. Not only did they refuse to acknowledge the problem or take responsibility, but they also asked me to leave the dealership when I was simply asking for help. I put all the money I had into buying this car because I trusted them and believed I was making a safe and reliable purchase. It is heartbreaking to feel that my trust was not respected. This whole experience has been extremely upsetting. I trusted this dealership, and I never imagined I would be treated this way.

Austin Ayers provide excellent customer service..... Greet you with a smile and is very professional

Pleasant, and timely! Very courteous. Friendly, pleasant, clean and tidy waiting area. Cool, comfortable and clean

I didn't like that I didn't know price until they finished, didn't like that I couldn't see the work being done, time wise they were good on that part

Great people, especially Evelyn, service writer A good experience everyone nice and cooperative Goodbye for now

I got what I wanted and Shane made it quick and simple for me. Didn't spend hours waiting on paperwork.

No problems at all Very friendly employees The area was clean, the car were nice

Mrs Evenlyn always greet me with a friendly smile. Also she is going to get to the root of finding out your car trouble

Very friendly and professional. Fast service The gentleman who helped me was very nice and helpful