McConnell GMC

I’m not one to post bad reviews out of retaliation or just because someone was rude to me; however, my personal experience after purchasing a used KIA Sportage in Oct 2024 from McConnell’s dealership was very disappointing. The very next day after the vehicle was shipped to my home address, I took it for a drive, and it overheated. I’m talking about 5 miles drive. To make a long story short here are the details, the coolant overflow had a leak, so I had it replaced. That was not all, the vehicle overheated again, and the local mechanic found out the head gasket was faulty and had to be replaced, so I was 4 weeks without a vehicle and $3K to get the vehicle running. I reached out several times to McConnell’s dealership staff by e-mail explaining the situation and no one responded, not even a courtesy phone call. Today, 30 Jan 2025, I called the dealership, and I asked if I could get Mr. Eddie McConnell’s e-mail, and I was told he didn’t work there and hang up on me. So, folks, I hope you don’t have such a bad experiences as mine but be aware!

Received maintenance services including oil change and tire rotation. Regrettably, the service provider neglected to inspect and adjust tire pressure, prompting a return visit on the same day to rectify the oversight and add nitrogen.

The service department especially Greg really went above and beyond to get my vehicle serviced in the timeframe that I needed!!

Great service on such short notice to include recall for airbag. Thanks to advisor Greg

Was 30 minutes later taking my truck back , but finished in under a hour

Wasted a few hours of my day driving over there. Nice F150 in pictures but it needed tires, it had a misfire, paint was ok, and the AC was clicking something awful. Salesman was like, oh it just hasn’t been used in awhile that’s why. Ok bud. Steer clear of this dealership.

Service was quick and the staff very friendly. I highly recommend to anyone considering purchasing an automobile/SUV.

Awesome people. Always polite and professional. They make you feel like part of the family

Nice welcome! Feel Comfortable! Great service ! Very knowledgeable ! A thank you when finished! Everyone friendly

I bought a 2013 Jeep from McConnell in April 2021, I also bought the three year extended ccx warranty. They have had my Jeep for 3 weeks and claim that they can't get the part to fix it until 3 more weeks. The part is readily available on the Internet from dozens of vendors. They have not offered me a loaner vehicle, they are not customer friendly and they are being not helpful. They claimed that the battery was bad, after I charged and checked the battery before it was taken back to them the 2nd time. I've been a customer of this Dealership since 1977, and I have purchased dozens of vehicles from them in the past. They are not treating me right and making things impossible. I'm angry and disappointed in how they treat their long time customers.