Continental Toyota

They were friendly and did exactly what I needed within one hour. I think I will come in the afternoons more often.

I have purchased so many different brands vehicle for my family, and this was my first time to purchase Toyota for myself. And that would be the worst experience I ever had in my life. I would give 0 star if I can. TBH, salesman is nice to customers. But their finance department is not professional enough, and refused to resolve the problem. They even asked customer to pay for their mistake and tried to put all the responsibilities on their customers. That was what happened to me. I was a grad student and were able to apply their online rebate program. I told them multiple times I wanted to apply that, they refused me with so many reasons. But they never mentioned to me I needed to verify online first. If they told me on that day, I could go back home to verify and come back another day or I just gave up the rebate. That was my choice. But no one told me anything about the verification. The finance director called me and told me that was my responsibility. First, the program was new for them, they didn’t know that many detail (the rebate has been posted online in April, and I asked in June). And they didn’t have any responsibility to tell me what to do four applying, if I want to apply, I need to do everything and told them what to do. That was very funny, I was a customer and spent money in your dealership, I was not the student in college that needed to search up realizable resources before I went. After that, their customer relations called me and apologized for that, no reimbursement. Still asked for customers to pay for the mistake they made. And the most important thing was, nobody in finance department tried to apologize for the mistake, they just kept telling me nothing they can do. If you are looking for the Toyota dealership, save your time and go somewhere else. Don’t waste your time on it. They just want your money and will not resolve any problem.

Second vehicle we bought from this dealership. Alit Memeti was our sales person. He was outstanding every set of the way, from negotiations to delivery of the vehicle. He spent a considerable amount of time explaining every function of the vehicle. Alit even called the following day checking to see if we needed any assistance with the operation features of the vehicle. Asking it there was any other questions we might have regarding the vehicle. This was far and away the most pleasant experience purchasing a new vehicle.

Andrea was excellent, but disappointed that the vehicle sold before I could get pictures back that I asked about. Difficult to do car buying from a distance. But no fault to Andrea who was very helpful. Thanks

This was my second purchase from Continental Toyota. I never thought to go anywhere else when purchasing another RAV4. Service was great Mickey my salesman walked me through setting up my Toyota app & setup my phone!

Unlike other dealerships that I have been to I will most certainly recommend they come over to Continental Toyota to learn what real customer service really is. The complex is 3 times the size of the other dealerships.. Employees were at all levels kind and courteous and professional. Wisam I can't say enough of his kindness towards me that made me feel wanted and appreciated,he was professional courteous and respectful,he checked up on me at least every half hour and asked me each time if I wanted coffee or water. Aby with boundless energy smiling all the time was kind and courteous and respectful,I won't be surprised if she ends up in sales where she belongs. Ste in service is like a 4 star general, multi tasking he's positive energy is contagious. Mark the finance manager was professional and courteous, unfortunately and am sorry to say this my financing took way too long and I must also say that it was not entirely Mark's fault maybe 50 percent because I was at the dealership for over 6 hours however I wish he had checked up on me at least once like Wisam did to keep me updated about the process still Mark am sure is a really nice guy. Again Kendra was awesome The dealership was clean and well maintained bathrooms were clean and well maintained I will most certainly recommend to anyone I come in contact with I am that impressed with the service I received there.

I went in today for warranty work; The service department took all the appropriate steps to assure my concern was addressed to my satisfaction. While my vehicle was there, I had my vehicle detailed inside and out. The detailer did an exceptional job, my vehicle looks brand new as it did the day I picked it up. I dropped off my vehicle in the morning, I was offered a free shuttle ride home, and once my vehicle was completed, someone from the service department picked me up from my home and brought me back to the dealership. The driver, as everyone at the dealership conducted themselves and a very professional manner.

Continental Toyota went above and beyond our expectations with our purchase. From Mickey the sales consultant to Sadi the Finance manager. They were both very professional. We are very happy with the whole process.

I appreciate the quality service at this location, I am a returning customer for that reason. Dave was quick to help me find the car I was looking for. I highly recommend!

The salesman was informative and helpful. Management was cooperative in the negotiations. The purchase of my new vehicle from this dealership was a pleasant experience.