Reviews
Cody and Denzel were easy to work with.
Cody and Denzel were easy to work with. No pressure sale of super duty truck was at the top of the list on deal for truck.
Cody and Denzel were easy to work with.
Cody and Denzel were easy to work with. No pressure sale of super duty truck was at the top of the list on deal for truck.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience.
Great experience. Was not pressured into a purchase and answered all my questions. Simple process.
Great experience.
Great experience. Was not pressured into a purchase and answered all my questions. Simple process.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
Great customer service, i been there for oil change ,
Great customer service, i been there for oil change , multipoint inspection, and a repair of a tire sensor, without any appointment my car was recived. Catrina has been efficient and very kindly 5 starts for her and the crew.The service has been quick and effective. Thanks Ford crew.
Great customer service, i been there for oil change ,
Great customer service, i been there for oil change , multipoint inspection, and a repair of a tire sensor, without any appointment my car was recived. Catrina has been efficient and very kindly 5 starts for her and the crew.The service has been quick and effective. Thanks Ford crew.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
My experience purchasing a 2023 Navigator started off
My experience purchasing a 2023 Navigator started off really well. I felt like I got a competitive price, and the dealer offered the convenience of delivering the vehicle to my hometown, which made the buying process incredibly smooth. However, the post-purchase experience quickly turned into a headache. Despite multiple assurances from the dealer that the Navigator was completely blemish-free and there were "no excuses to be made for this vehicle", I found a noticeable scratch on it upon delivery. I was asked to get an estimate to repair it, which I did from multiple places to get a fair price for the dealer, but then they ghosted me and never responded. It's incredibly frustrating when promises aren't kept, especially when you're left hanging after doing what they asked. If there was no intent to resolve, the dealer should have had the courage to tell me straight up, rather than waste my time. I would strongly encourage other buyers to think twice if considering a purchase "sight unseen". It's a shame, because had this situation been handled better I would've had nothing but great things to say.
My experience purchasing a 2023 Navigator started off
My experience purchasing a 2023 Navigator started off really well. I felt like I got a competitive price, and the dealer offered the convenience of delivering the vehicle to my hometown, which made the buying process incredibly smooth. However, the post-purchase experience quickly turned into a headache. Despite multiple assurances from the dealer that the Navigator was completely blemish-free and there were "no excuses to be made for this vehicle", I found a noticeable scratch on it upon delivery. I was asked to get an estimate to repair it, which I did from multiple places to get a fair price for the dealer, but then they ghosted me and never responded. It's incredibly frustrating when promises aren't kept, especially when you're left hanging after doing what they asked. If there was no intent to resolve, the dealer should have had the courage to tell me straight up, rather than waste my time. I would strongly encourage other buyers to think twice if considering a purchase "sight unseen". It's a shame, because had this situation been handled better I would've had nothing but great things to say.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Cody, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (615) 800-6500 to share more details about your visit so we can make things right.
My experience purchasing a 2023 Navigator started off
My experience purchasing a 2023 Navigator started off really well. I felt like I got a competitive price, and the dealer offered the convenience of delivering the vehicle to my hometown, which made the buying process incredibly smooth. However, the post-purchase experience quickly turned into a headache. Despite multiple assurances from the dealer that the Navigator was completely blemish-free and there were "no excuses to be made for this vehicle", I found a noticeable scratch on it upon delivery. I was asked to get an estimate to repair it, which I did from multiple places to get a fair price for the dealer, but then they ghosted me and never responded. It's incredibly frustrating when promises aren't kept, especially when you're left hanging after doing what they asked. If there was no intent to resolve, the dealer should have had the courage to tell me straight up, rather than waste my time. I would strongly encourage other buyers to think twice if considering a purchase "sight unseen". It's a shame, because had this situation been handled better I would've had nothing but great things to say.
My experience purchasing a 2023 Navigator started off
My experience purchasing a 2023 Navigator started off really well. I felt like I got a competitive price, and the dealer offered the convenience of delivering the vehicle to my hometown, which made the buying process incredibly smooth. However, the post-purchase experience quickly turned into a headache. Despite multiple assurances from the dealer that the Navigator was completely blemish-free and there were "no excuses to be made for this vehicle", I found a noticeable scratch on it upon delivery. I was asked to get an estimate to repair it, which I did from multiple places to get a fair price for the dealer, but then they ghosted me and never responded. It's incredibly frustrating when promises aren't kept, especially when you're left hanging after doing what they asked. If there was no intent to resolve, the dealer should have had the courage to tell me straight up, rather than waste my time. I would strongly encourage other buyers to think twice if considering a purchase "sight unseen". It's a shame, because had this situation been handled better I would've had nothing but great things to say.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Hi Cody, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us at Ford of Franklin. We would like to make this up to you, if we still can. Please reach out us at (615) 800-6500 and we will work with you personally in rectifying the issues you experienced. We hope to hear from you soon. Take care.
It and out fast.
It and out fast. Spoke with Jordan on a Friday made plans to drive and look at it Saturday. I drove 4 hours from Missouri for the Jeep gladiator. In and out in 2½ hours. Everyone seemed very friendly and they were busy as well
It and out fast.
It and out fast. Spoke with Jordan on a Friday made plans to drive and look at it Saturday. I drove 4 hours from Missouri for the Jeep gladiator. In and out in 2½ hours. Everyone seemed very friendly and they were busy as well
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Edward, thank you so much for your feedback about Ford of Franklin! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!
Catrina my service manager is always so accommodating and
Catrina my service manager is always so accommodating and efficient. She?s a real asset. I love this dealership?s nice lounge and free coffee.
Catrina my service manager is always so accommodating and
Catrina my service manager is always so accommodating and efficient. She?s a real asset. I love this dealership?s nice lounge and free coffee.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Debby, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford of Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Quick and fast, very professional great service have a
Quick and fast, very professional great service have a great experience. Also look at me trucks overall, the place was great. I had a great customer area that I enjoyed. I will go back and visit Ford again in Franklin Tennessee. Great people good friends thanks.
Quick and fast, very professional great service have a
Quick and fast, very professional great service have a great experience. Also look at me trucks overall, the place was great. I had a great customer area that I enjoyed. I will go back and visit Ford again in Franklin Tennessee. Great people good friends thanks.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Fred, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Ford of Franklin for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.
A great experience with the right salesman.
A great experience with the right salesman. Took the time to find the right color. Finance person was very helpful and nice. Thank you all.
A great experience with the right salesman.
A great experience with the right salesman. Took the time to find the right color. Finance person was very helpful and nice. Thank you all.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Judy, we're happy to hear you had such a positive experience with our team! As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you as a customer and we hope to see you here again down the road! Safe travels!
We had a transmission breakdown on I65 just south of
We had a transmission breakdown on I65 just south of Franklin,TN and took our F150 to Ford of Franklin. We were towing a 16ft utility trailer from Florida back to Wisconsin. Service Manager Neal was great, he managed to diagnose the transmission problem and park our truck and trailer in a very tight dealership lot. He knew that we had a bad Transmission Lead Frame. Luckily the replacement part was in stock and Neal was able to schedule service for the next day. We hit the road the next afternoon just before rush hour. We couldn't believe our luck finding such a great Service Manager in Neal and were very thankful that Neal and everyone at Ford of Franklin took such great care of us.
We had a transmission breakdown on I65 just south of
We had a transmission breakdown on I65 just south of Franklin,TN and took our F150 to Ford of Franklin. We were towing a 16ft utility trailer from Florida back to Wisconsin. Service Manager Neal was great, he managed to diagnose the transmission problem and park our truck and trailer in a very tight dealership lot. He knew that we had a bad Transmission Lead Frame. Luckily the replacement part was in stock and Neal was able to schedule service for the next day. We hit the road the next afternoon just before rush hour. We couldn't believe our luck finding such a great Service Manager in Neal and were very thankful that Neal and everyone at Ford of Franklin took such great care of us.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thank you so much for your kind words about your experience here at Ford of Franklin. We try every day to satisfy our customers and it’s always nice to know when we succeed.