Skip to main content

Ford of Franklin

(2,569 reviews)
Visit Ford of Franklin
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–2:00pm
Sunday Closed Closed
2024 state dealer award
View 8 awards
2024 state dealer award 2019 state dealer award 2014 state dealer award 2013 state dealer award
2024 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2015 consumer dealer award

Contact seller

Select a Salesperson (optional)

Contact seller

By clicking here, you authorize Cars.com and its sellers/partners to contact you by text/calls which may include marketing and be by autodialer. Calls may be prerecorded. You also agree to our Privacy Notice. Consent is not required to purchase goods/services.

We value your privacy. Cars.com Privacy Notice

New (615) 861-8508 (615) 861-8508
Used (615) 614-8967 (615) 614-8967
Service (855) 870-9725 (855) 870-9725

Inventory

See all 361 vehicles from this dealership.

Incentives

See all incentives

About our dealership

This seller has been on Cars.com since October 2005.
We have a strong and committed sales staff with decades of combined experience ready to satisfy our customers. Feel free to browse our inventory online set up a test drive or inquire about financing! Ford of Franklin is here to help!

At Ford of Franklin we strive for 100% customer satisfaction. Anything you need we are happy to help. Our Internet Sales Staff is available around the clock. Simply contact us with any questions comments or concerns you may have. You may also call during regular business hours to speak with a manager or sales representative.

We look forward to working together soon.
Ford of Franklin

Service center

Phone number (855) 870-9725

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–2:00pm
Sunday
Closed

Meet our employees

Reviews

(2,569 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ford of Franklin from DealerRater.

Want to share your experience with this dealership?

Write a review

Ben was great!

Ben was great! He answered all our questions, was fast in processing all the paperwork, very responsive on email, and even removed a spot on the door at the last minute. He gave us personal experience and was really knowledgeable about the truck ! Would definitely recommend him to anyone.

Ben was great!

Ben was great! He answered all our questions, was fast in processing all the paperwork, very responsive on email, and even removed a spot on the door at the last minute. He gave us personal experience and was really knowledgeable about the truck ! Would definitely recommend him to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Show full review

Parker was an excellent representative.

Parker was an excellent representative. He was very knowledgeable of the car I was interested in. His sales approach was low key yet effective. Very satisfied with the whole experience.

Parker was an excellent representative.

Parker was an excellent representative. He was very knowledgeable of the car I was interested in. His sales approach was low key yet effective. Very satisfied with the whole experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

Quick response to my arrival.

Quick response to my arrival. Easy to make an appointment. Pleasant and informative staff. Service completed on time. Excellent experience.Have always been treated well. I?m

Quick response to my arrival.

Quick response to my arrival. Easy to make an appointment. Pleasant and informative staff. Service completed on time. Excellent experience.Have always been treated well. I?m

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

Friendly atmosphere and great service.

Friendly atmosphere and great service..A A A A A A A A A A A A A A A A A A A A A

Friendly atmosphere and great service.

Friendly atmosphere and great service..A A A A A A A A A A A A A A A A A A A A A

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

Kaleb is amazing!

Kaleb is amazing! He made the whole car buying process better than any other experience we have had by far just a 10/10 guy to work with. The dealership is laid out kind of wonky reason for the 4 stars, but I understand why. Apple Maps took us through the back lot which was open when we went in and then both exits were closed when we tried to go to the front which was frustrating but it is what it is. Overall we got a CPO vehicle with low miles at a decent price which is so rare at a dealership these days. These guys worked with us and were overall straightforward. I would do it all over again. Thank you Kaleb!

Kaleb is amazing!

Kaleb is amazing! He made the whole car buying process better than any other experience we have had by far just a 10/10 guy to work with. The dealership is laid out kind of wonky reason for the 4 stars, but I understand why. Apple Maps took us through the back lot which was open when we went in and then both exits were closed when we tried to go to the front which was frustrating but it is what it is. Overall we got a CPO vehicle with low miles at a decent price which is so rare at a dealership these days. These guys worked with us and were overall straightforward. I would do it all over again. Thank you Kaleb!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Ford of Franklin. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Show full review

Taylor was excellent and helped get me and my new F-250

Taylor was excellent and helped get me and my new F-250 out the door in just over an hour. Everyone was very welcoming and helpful. Overall, great experience.

Taylor was excellent and helped get me and my new F-250

Taylor was excellent and helped get me and my new F-250 out the door in just over an hour. Everyone was very welcoming and helpful. Overall, great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Ford of Franklin. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Show full review

Exceptional first class treatment no short cuts in

Exceptional first class treatment no short cuts in meeting customer needs. I strongly recommend Franklin Lincoln!

Exceptional first class treatment no short cuts in

Exceptional first class treatment no short cuts in meeting customer needs. I strongly recommend Franklin Lincoln!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello Rob, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Ford of Franklin to have earned it.

Show full review

Kalab was fantastic and truly attentive.

Kalab was fantastic and truly attentive. He was honest, direct, and a pleasure to work with.

Kalab was fantastic and truly attentive.

Kalab was fantastic and truly attentive. He was honest, direct, and a pleasure to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford of Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

Show full review

Cody and Denzel were easy to work with.

Cody and Denzel were easy to work with. No pressure sale of super duty truck was at the top of the list on deal for truck.

Cody and Denzel were easy to work with.

Cody and Denzel were easy to work with. No pressure sale of super duty truck was at the top of the list on deal for truck.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello Bart, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

Show full review

Great customer service, i been there for oil change ,

Great customer service, i been there for oil change , multipoint inspection, and a repair of a tire sensor, without any appointment my car was recived. Catrina has been efficient and very kindly 5 starts for her and the crew.The service has been quick and effective. Thanks Ford crew.

Great customer service, i been there for oil change ,

Great customer service, i been there for oil change , multipoint inspection, and a repair of a tire sensor, without any appointment my car was recived. Catrina has been efficient and very kindly 5 starts for her and the crew.The service has been quick and effective. Thanks Ford crew.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Show full review
See all 2570 reviews