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Ford of Franklin

(2,566 reviews)
Visit Ford of Franklin
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–2:00pm
Sunday Closed Closed
2024 state dealer award
View 8 awards
2024 state dealer award 2019 state dealer award 2014 state dealer award 2013 state dealer award
2024 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2015 consumer dealer award

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New (615) 861-8508 (615) 861-8508
Used (615) 614-8967 (615) 614-8967
Service (855) 870-9725 (855) 870-9725

Inventory

See all 348 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since October 2005.
We have a strong and committed sales staff with decades of combined experience ready to satisfy our customers. Feel free to browse our inventory online set up a test drive or inquire about financing! Ford of Franklin is here to help!

At Ford of Franklin we strive for 100% customer satisfaction. Anything you need we are happy to help. Our Internet Sales Staff is available around the clock. Simply contact us with any questions comments or concerns you may have. You may also call during regular business hours to speak with a manager or sales representative.

We look forward to working together soon.
Ford of Franklin

Service center

Phone number (855) 870-9725

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–2:00pm
Sunday
Closed

Meet our employees

Reviews

(2,566 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ford of Franklin from DealerRater.

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Kaleb is amazing!

Kaleb is amazing! He made the whole car buying process better than any other experience we have had by far just a 10/10 guy to work with. The dealership is laid out kind of wonky reason for the 4 stars, but I understand why. Apple Maps took us through the back lot which was open when we went in and then both exits were closed when we tried to go to the front which was frustrating but it is what it is. Overall we got a CPO vehicle with low miles at a decent price which is so rare at a dealership these days. These guys worked with us and were overall straightforward. I would do it all over again. Thank you Kaleb!

Kaleb is amazing!

Kaleb is amazing! He made the whole car buying process better than any other experience we have had by far just a 10/10 guy to work with. The dealership is laid out kind of wonky reason for the 4 stars, but I understand why. Apple Maps took us through the back lot which was open when we went in and then both exits were closed when we tried to go to the front which was frustrating but it is what it is. Overall we got a CPO vehicle with low miles at a decent price which is so rare at a dealership these days. These guys worked with us and were overall straightforward. I would do it all over again. Thank you Kaleb!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Ford of Franklin. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Taylor was excellent and helped get me and my new F-250

Taylor was excellent and helped get me and my new F-250 out the door in just over an hour. Everyone was very welcoming and helpful. Overall, great experience.

Taylor was excellent and helped get me and my new F-250

Taylor was excellent and helped get me and my new F-250 out the door in just over an hour. Everyone was very welcoming and helpful. Overall, great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Ford of Franklin. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Exceptional first class treatment no short cuts in

Exceptional first class treatment no short cuts in meeting customer needs. I strongly recommend Franklin Lincoln!

Exceptional first class treatment no short cuts in

Exceptional first class treatment no short cuts in meeting customer needs. I strongly recommend Franklin Lincoln!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello Rob, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Ford of Franklin to have earned it.

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Kalab was fantastic and truly attentive.

Kalab was fantastic and truly attentive. He was honest, direct, and a pleasure to work with.

Kalab was fantastic and truly attentive.

Kalab was fantastic and truly attentive. He was honest, direct, and a pleasure to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Ford of Franklin and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

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Cody and Denzel were easy to work with.

Cody and Denzel were easy to work with. No pressure sale of super duty truck was at the top of the list on deal for truck.

Cody and Denzel were easy to work with.

Cody and Denzel were easy to work with. No pressure sale of super duty truck was at the top of the list on deal for truck.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello Bart, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

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Great customer service, i been there for oil change ,

Great customer service, i been there for oil change , multipoint inspection, and a repair of a tire sensor, without any appointment my car was recived. Catrina has been efficient and very kindly 5 starts for her and the crew.The service has been quick and effective. Thanks Ford crew.

Great customer service, i been there for oil change ,

Great customer service, i been there for oil change , multipoint inspection, and a repair of a tire sensor, without any appointment my car was recived. Catrina has been efficient and very kindly 5 starts for her and the crew.The service has been quick and effective. Thanks Ford crew.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Great experience.

Great experience. Was not pressured into a purchase and answered all my questions. Simple process.

Great experience.

Great experience. Was not pressured into a purchase and answered all my questions. Simple process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

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My experience purchasing a 2023 Navigator started off

My experience purchasing a 2023 Navigator started off really well. I felt like I got a competitive price, and the dealer offered the convenience of delivering the vehicle to my hometown, which made the buying process incredibly smooth. However, the post-purchase experience quickly turned into a headache. Despite multiple assurances from the dealer that the Navigator was completely blemish-free and there were "no excuses to be made for this vehicle", I found a noticeable scratch on it upon delivery. I was asked to get an estimate to repair it, which I did from multiple places to get a fair price for the dealer, but then they ghosted me and never responded. It's incredibly frustrating when promises aren't kept, especially when you're left hanging after doing what they asked. If there was no intent to resolve, the dealer should have had the courage to tell me straight up, rather than waste my time. I would strongly encourage other buyers to think twice if considering a purchase "sight unseen". It's a shame, because had this situation been handled better I would've had nothing but great things to say.

My experience purchasing a 2023 Navigator started off

My experience purchasing a 2023 Navigator started off really well. I felt like I got a competitive price, and the dealer offered the convenience of delivering the vehicle to my hometown, which made the buying process incredibly smooth. However, the post-purchase experience quickly turned into a headache. Despite multiple assurances from the dealer that the Navigator was completely blemish-free and there were "no excuses to be made for this vehicle", I found a noticeable scratch on it upon delivery. I was asked to get an estimate to repair it, which I did from multiple places to get a fair price for the dealer, but then they ghosted me and never responded. It's incredibly frustrating when promises aren't kept, especially when you're left hanging after doing what they asked. If there was no intent to resolve, the dealer should have had the courage to tell me straight up, rather than waste my time. I would strongly encourage other buyers to think twice if considering a purchase "sight unseen". It's a shame, because had this situation been handled better I would've had nothing but great things to say.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Cody, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (615) 800-6500 to share more details about your visit so we can make things right.

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My experience purchasing a 2023 Navigator started off

My experience purchasing a 2023 Navigator started off really well. I felt like I got a competitive price, and the dealer offered the convenience of delivering the vehicle to my hometown, which made the buying process incredibly smooth. However, the post-purchase experience quickly turned into a headache. Despite multiple assurances from the dealer that the Navigator was completely blemish-free and there were "no excuses to be made for this vehicle", I found a noticeable scratch on it upon delivery. I was asked to get an estimate to repair it, which I did from multiple places to get a fair price for the dealer, but then they ghosted me and never responded. It's incredibly frustrating when promises aren't kept, especially when you're left hanging after doing what they asked. If there was no intent to resolve, the dealer should have had the courage to tell me straight up, rather than waste my time. I would strongly encourage other buyers to think twice if considering a purchase "sight unseen". It's a shame, because had this situation been handled better I would've had nothing but great things to say.

My experience purchasing a 2023 Navigator started off

My experience purchasing a 2023 Navigator started off really well. I felt like I got a competitive price, and the dealer offered the convenience of delivering the vehicle to my hometown, which made the buying process incredibly smooth. However, the post-purchase experience quickly turned into a headache. Despite multiple assurances from the dealer that the Navigator was completely blemish-free and there were "no excuses to be made for this vehicle", I found a noticeable scratch on it upon delivery. I was asked to get an estimate to repair it, which I did from multiple places to get a fair price for the dealer, but then they ghosted me and never responded. It's incredibly frustrating when promises aren't kept, especially when you're left hanging after doing what they asked. If there was no intent to resolve, the dealer should have had the courage to tell me straight up, rather than waste my time. I would strongly encourage other buyers to think twice if considering a purchase "sight unseen". It's a shame, because had this situation been handled better I would've had nothing but great things to say.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi Cody, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us at Ford of Franklin. We would like to make this up to you, if we still can. Please reach out us at (615) 800-6500 and we will work with you personally in rectifying the issues you experienced. We hope to hear from you soon. Take care.

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It and out fast.

It and out fast. Spoke with Jordan on a Friday made plans to drive and look at it Saturday. I drove 4 hours from Missouri for the Jeep gladiator. In and out in 2½ hours. Everyone seemed very friendly and they were busy as well

It and out fast.

It and out fast. Spoke with Jordan on a Friday made plans to drive and look at it Saturday. I drove 4 hours from Missouri for the Jeep gladiator. In and out in 2½ hours. Everyone seemed very friendly and they were busy as well

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Hi Edward, thank you so much for your feedback about Ford of Franklin! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!

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