Downtown Hyundai & Subaru

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Reviews

3.9
75 lifetime reviews.
  • Not a loyal staff.

    I bought a car about 2 month age. I cant get my title yet. I tried reach Frank, but he never answer my call. I suppose him call me back. Based on ...

    Dealer Response

    Thank you for sharing your recent experience with us, Jennifer. I am the General Manager here and would like to know more details of your experien...


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    I bought a car about 2 month age. I cant get my title yet. I tried reach Frank, but he never answer my call. I suppose him call me back. Based on my experience with this dealer, they are not loyal people, especially Frank (sales manager). Do not purchase car, either you get the same issue.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for sharing your recent experience with us, Jennifer. I am the General Manager here and would like to know more details of your experience. I can be reached at 615-329-2929 to discuss more. Thank you, Tim.


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  • Service review

    I have been going to this location for service of my Hyundai for 10 years. This is the second owner. The service department has slowly deteriora...

    Dealer Response

    Thank you for sharing your recent experience with us, F. I am the General Manager here at Downtown Hyundai and would like to know more details of ...


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    I have been going to this location for service of my Hyundai for 10 years. This is the second owner. The service department has slowly deteriorated over time and is now nearly unbearable. The quality of the work seems fine, but the department is so disorganized and the communication is so bad, no one knows what is going on and they waste a lot of your time.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for sharing your recent experience with us, F. I am the General Manager here at Downtown Hyundai and would like to know more details of your recent experience. I can be reached at 615-329-2929 to discuss more. Thank you, Tim.


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  • Oil change

    Customer service was great and everyone was very courteous

    Dealer Response

    Patricia, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you, and have a fantastic day!


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    Customer service was great and everyone was very courteous

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Patricia, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you, and have a fantastic day!


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