Downtown Hyundai & Subaru

Reviews

4.1 out of 5 4.1
112 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 4, 2018

    I had my car serviced and received quality and timely results. The service staff was polite, professional and very knowledgeable. I plan on using this... dealer for future service and purchases in the Nashville area.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Steve, Thank you so much for such a great review. We really appreciate you and your business!!!!!!!!!

  • 5.0 out of 5
    November 14, 2018

    Always a good experience. In and out in less time than expected.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Leecia, Thanks so much for such a great review. We appreciate you and your business.

  • 5.0 out of 5
    September 17, 2018

    Wilhemina Johnson was awesome! The whole process was smooth and we would recommend her and Downtown Subaru!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Tracie, Thank you so much for your great review. We really appreciate you and your business. I am sure Wilhemina will appreciate the great words you h...ave said about her in this review.

  • 5.0 out of 5
    August 21, 2018

    Do to an emergency situation, Amanda, in service was able to have our car fixed immediately. A big thank you to her!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ellen, Thank you for such a great review. We appreciate your business and am glad we could get you back on the road in a pinch. Have a wonderful day!!...!!!

  • 5.0 out of 5
    August 15, 2018

    Very pleasant, no high pressure al all and the salesman was very helpful ….

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Delbert, Thank you so much for such a great review. We really appreciate your business.

  • 5.0 out of 5
    July 31, 2018

    Allen was great. Very helpful. Good selection of late model used cars at a fair price. The facility is retro vintage old school, used to be a Chevy dealership... for about 75 years I think. Could use cleaning/painting/updating, but I hope they don't remove all the vintage stuff.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Michael, Thank you so much for such a great review. We really apprecite you and your business.

  • 1.0 out of 5
    July 25, 2018

    I took my Car in May 5. They did not call to tell me that my car was ready. My car needed a part. They never contacted me to tell me that the part... had come in. I took my car back more than two months later. I got an appointment just over a week after I called. I took my care in 8:30 Friday morning. They did not contact me until I called after 6 pm. At that point, I found that they still had not started on my car. They got it finished about 3 pm Saturday. They do not have shuttle service on Saturday.

    1.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Charles, I am so sorry to hear that you have had a bad experience with us. We really try to give everyone that come to see us top quility work. I am s...orry to see the communication on our part was not up to your satisfaction. I am glad we got your car completed and everything went well with the repair. Thank you so much for your business. We really do appreciate you and your business!!!!!!

  • 4.0 out of 5
    July 16, 2018

    Customer service is good. They attend to you as soon as you arrive, and let you know the wait time involved right away. Without asking, they tell you... they will also check to see if your repair is covered by warranty.

    4.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Delores, Thank you for your feedback. We really do appreciate you and your business. I hope you are having a wonderful day!!!!!!!

  • 1.0 out of 5
    July 10, 2018

    Our 2018 Subaru Outback is a lemon. We have had sporadic electronic problems from the day we brought it home. Numerous returns to downtown Nashville Subaru... service department has offered us inadequate service, fake promises and bad customer service.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    David, As I responded to the other bad review that you gave us. David, After speaking to my Service Manager There was no fake promises given. Everyth...ing was given up front and communicated to you with all documentation to prove it. I certainly do feel sorry for you in how you feel towards us seeing you are having problems with the vehicle. We as a company do appreciate your business but it sounds like we just cant full fill your needs as a place to bring your vehicle anymore. Thanks again and have a wonderful day!!!!

  • 5.0 out of 5
    July 3, 2018

    All 3 vehicles in my house are from Downtown Subaru in Nashville and I won't go anywhere else. The advise,recommendations... and considerations shown to us from Tim, Chris and the entire staff have made finding the right car an enjoyable experience. Thanks again.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jonathan, Thank you for such a great review. We really apprecite you and your business!!!!!!

View More Reviews