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Wilhemina Johnson was awesome! The whole process was smooth and we would recommend her and Downtown Subaru!
Tracie, Thank you so much for your great review. We really appreciate you and your business. I am sure Wilhemina will appreciate the great words you h...ave said about her in this review.
Do to an emergency situation, Amanda, in service was able to have our car fixed immediately. A big thank you to her!!
Ellen, Thank you for such a great review. We appreciate your business and am glad we could get you back on the road in a pinch. Have a wonderful day!!...!!!
Very pleasant, no high pressure al all and the salesman was very helpful ….
Delbert, Thank you so much for such a great review. We really appreciate your business.
Allen was great. Very helpful. Good selection of late model used cars at a fair price. The facility is retro vintage old school, used to be a Chevy dealership... for about 75 years I think. Could use cleaning/painting/updating, but I hope they don't remove all the vintage stuff.
Michael, Thank you so much for such a great review. We really apprecite you and your business.
I took my Car in May 5. They did not call to tell me that my car was ready. My car needed a part. They never contacted me to tell me that the part... had come in. I took my car back more than two months later. I got an appointment just over a week after I called. I took my care in 8:30 Friday morning. They did not contact me until I called after 6 pm. At that point, I found that they still had not started on my car. They got it finished about 3 pm Saturday. They do not have shuttle service on Saturday.
Charles, I am so sorry to hear that you have had a bad experience with us. We really try to give everyone that come to see us top quility work. I am s...orry to see the communication on our part was not up to your satisfaction. I am glad we got your car completed and everything went well with the repair. Thank you so much for your business. We really do appreciate you and your business!!!!!!
Customer service is good. They attend to you as soon as you arrive, and let you know the wait time involved right away. Without asking, they tell you... they will also check to see if your repair is covered by warranty.
Delores, Thank you for your feedback. We really do appreciate you and your business. I hope you are having a wonderful day!!!!!!!
Our 2018 Subaru Outback is a lemon. We have had sporadic electronic problems from the day we brought it home. Numerous returns to downtown Nashville Subaru... service department has offered us inadequate service, fake promises and bad customer service.
David, As I responded to the other bad review that you gave us. David, After speaking to my Service Manager There was no fake promises given. Everyth...ing was given up front and communicated to you with all documentation to prove it. I certainly do feel sorry for you in how you feel towards us seeing you are having problems with the vehicle. We as a company do appreciate your business but it sounds like we just cant full fill your needs as a place to bring your vehicle anymore. Thanks again and have a wonderful day!!!!
All 3 vehicles in my house are from Downtown Subaru in Nashville and I won't go anywhere else. The advise,recommendations... and considerations shown to us from Tim, Chris and the entire staff have made finding the right car an enjoyable experience. Thanks again.
Jonathan, Thank you for such a great review. We really apprecite you and your business!!!!!!
60,000 mile maintenance appt. Since I've had all service done there it was easy to check records to see what had been done and what was needed. I... consulted car manual to be sure what was recommended at 60,000 miles. Associate did not try to add on service not needed. Car was ready by days end as promised. Overall good experience.
Kathleen, Thank you for such a great review. We really apprecite you and your business!!!!!!
The ladies that checked me in at service department were very kind. Also kept me up to date on what was going on with my car. My brakes were fixed. Did... a great job!
Shelly, Thank you for such a great review. We really appreciate you and your business. I hope you have a wonderful day!!!!!