MIKE MILLER was our salesman. He produced a great deal the same day we visited the lot. I plan on going back for mu next vehicle.
We was looking at a used car and gave them all our info. Said they was working on made appt to come in on Friday. I missed half a day of work to go just... to find out they new 2 days before meeting that we couldn't get that one. Wasted my time when we told them we couldn't afford anything else. I walked out and won't go back! Do not recommend!!
They don't know what they have.wasted time negotiating on a car they didn't have.
Let me start by saying I drove 4 hours from Ashland,Ky. Dealerships back home were pushy,ride, and didn't want to work with you negotiating prices or helping... you get where you needed to be with a budget. The entire experience of finding my car and working out a deal for it And trading my car in was like a dream. The entire staff was upbeat, respectful and just great. It was such a pleasure working with them and I looked forward to meeting everyone when I picked up my car. Hands down best buying experience I have had.
Found vehicle on line, talked with Cayla and made a deal over the phone. Called dealership before leaving to make the three plus hour trip and was assured... everything would be ready for me when I arrived, Upon my arrival I was told vehicle was out on an overnight drive and not available. Long story short drove over 6 hours for nothing. Very dishonest, incompetent and poorly trained staff.
I bought my wife's Dodge Van from this dealership about a year ago and it included a maintenance package. I have been coming back for the required oil... changes and now look forward to the maintenance agreement on my OTHER car to expire so I can start bringing it to JC Honda!!! The service has been great...friendly and quick. They don't try to add extras (ie cabin air filters) and don't do things just because I ask for them! For example, asked for oil change and tire rotation...they checked and recommended rotate on next visit. The waiting area is truly geared for customer satisfaction...internet w/ privacy seating, soft-serve ice cream, bottled water, fresh coffee, new newspapers, etc, etc. Plus a separate area for kids with age appropriate seating and TV! Finally a dealership I can trust. Did I mention they also wash your vehicle after they finish the maintenance? WOW
I came in for an oil change on my Acura RDX. My previous oil change had been at another Honda dealership (I only use Honda for my oil changes) who stripped... my oil plug. The other dealership would not own the responsibility and told me that that would just eventually happen. When I told them that Johnson CIty said that it would not have happened had they changed the washer, they paid for the repair. Johnson City stood by me with the other dealership and ensured that I was taken care of.
I have purchased my last two vehicle's from Johnson City Honda and I have been dealing with their service department for 6 years. I have always had a great... service experience at Johnson City Honda. Customer service is always friendly and helpful. Service quality is top notch. I highly recommend Johnson City Honda to anyone that is looking to buy, trade, or in need of top quality service.
I went on my lunch break with a dead battery....had to have someone jump start it so I could drive to the dealership. I explained I was on my lunch break... and they had my new battery installed in about 15 minutes. Fabulous service!
Brought car in to service department for routine tire rotation. Paul Applebaum was service advisor and was friendly and professional. Very efficient in... the checking in process and checking out after the service was completed. Service did not take long but was able to enjoy the customer lounge and friendly staff inside. I will be back!