Johnson City Honda

Bought a 2007 Suburban on Aug 22nd Spent some days prior discussing finance options etc etc through emails/texts. Reviewed online documentation, website data etc. This place failed to mention the windshield was BROKEN. They never had their mechanic check this vehicle out, never did an inspection, never changed oil or anything to ensure this vehicle was mechanically sound before asking $8,000.00 FOR A VEHICLE THEY NEVER EVEN TOUCHED. I traded in a perfectly good car for this thing, my car had been cleaned, serviced, detailed, etc. Not to mention had an INTACT windshield. Now, the paperwork. By Tennessee law, a dealership is REQUIRED to check online database for any recalls a vehicle may have BEFORE selling said vehicle no more than 48 hours after OBTAINING said vehicle. Which report AND repair paperwork be LEGALLY provided to new purchaser. WHICH WAS NOT DONE, there's an open recall for PASSENGER AIRBAG. Then there's the registration, a part of the fees they charged a lot of money for. I always had a specialized plate, registered in HAMBLEN county. I told them, I wanted it transferred to the Suburban from my car, in the SAME county. Well guess what, they registered in the WRONG COUNTY. Which had higher fees, not to mention they didn't even listen. I called them, left messages asking for sales manager etc to discuss all of this a week after purchase. I get a call from, not the sales manager, but a lady saying she used to work for the DMV, and it doesn't matter where the vehicle is registered, as long as it's registered. I DON'T CARE, I WANTED IT REGISTERED IN MY COUNTY. I already had to fight tooth and nail for my plate in the first place. You know what they gave me for my car? $500.00 I saw the online photos, information. Same thing. They didn't even TOUCH my car and is trying to sell it for $5,000.00. The repairs needed for my truck, as it's literally setting in my driveway because I can't even drive it due to everything wrong with it will cost me $2,000.00 to repair ON TOP of the finance payments I'm currently paying for a NON RUNNING TRUCK. I WANT MY MONEY BACK

Bought a 2007 Suburban on Aug 22nd Spent some days prior discussing finance options etc etc through emails/texts. Reviewed online documentation, website data etc. This place failed to mention the windshield was BROKEN. They never had their mechanic check this vehicle out, never did an inspection, never changed oil or anything to ensure this vehicle was mechanically sound before asking $8,000.00 FOR A VEHICLE THEY NEVER EVEN TOUCHED. I traded in a perfectly good car for this thing, my car had been cleaned, serviced, detailed, etc. Not to mention had an INTACT windshield. Now, the paperwork. By Tennessee law, a dealership is REQUIRED to check online database for any recalls a vehicle may have BEFORE selling said vehicle no more than 48 hours after OBTAINING said vehicle. Which report AND repair paperwork be LEGALLY provided to new purchaser. WHICH WAS NOT DONE, there's an open recall for PASSENGER AIRBAG. Then there's the registration, a part of the fees they charged a lot of money for. I always had a specialized plate, registered in HAMBLEN county. I told them, I wanted it transferred to the Suburban from my car, in the SAME county. Well guess what, they registered in the WRONG COUNTY. Which had higher fees, not to mention they didn't even listen. I called them, left messages asking for sales manager etc to discuss all of this a week after purchase. I get a call from, not the sales manager, but a lady saying she used to work for the DMV, and it doesn't matter where the vehicle is registered, as long as it's registered. I DON'T CARE, I WANTED IT REGISTERED IN MY COUNTY. I already had to fight tooth and nail for my plate in the first place. You know what they gave me for my car? $500.00 I saw the online photos, information. Same thing. They didn't even TOUCH my car and is trying to sell it for $5,000.00. The repairs needed for my truck, as it's literally setting in my driveway because I can't even drive it due to everything wrong with it will cost me $2,000.00 to repair ON TOP of the finance payments I'm currently paying for a NON RUNNING TRUCK. I WANT MY MONEY BACK

Isaiah was very honest and helpful and we were very satisfied with his assistance in choosing a car I would recommend him to anyone shopping for a new or used vehicle Thank you Johnson City Honda

We just bought our 3rd vehicle from JC Honda, the 2nd with Steve Cowan. Steve is a wonderful salesman. He worked with us for several months, showing us many vehicles, to find the right one for us and our budget. He was very patient and helpful with any questions we had. Steve went above and beyond for us and we recommend anyone looking for a new or used vehicle to go to JC Honda and ask for Steve. You won’t be disappointed. Thanks, Steve! We will always be grateful for all of your help. I hope the dealership managers and owner know how well you treat your customers.

Lisa is an amazing customer service specialist!!! She was very patient, kind attentive. Johnson City Honda should be proud to have her on their team!!!!

Jose was great! We were greeted when we pulled in and made feel welcome. The service was top notch! This was our first purchase at Johnson City Honda. We recommend anyone shop here for new and used cars. Thanks for making this purchase an easy one!

Jaeron Moreno was super helpful and very knowledgeable. We are still in the market but are considering a Honda because of Jaeron. Thanks Jaeron

had car towed in Aug 5th it wouldn't start at home. was told BY Lisa it had after market tail lights in it & tail lights was not communicating with the brake system. only thing to fix it was to buy an official Honda brand tail lights for 1500 dollars. I ask about the brake system, the sensor etc. nope only thing to fix it was honda tail lights. when they took it off the tow truck driver told me it started so the next morning had it towed back to my house. Monday 9-22-25 had it towed back to jc Honda would not start. Friday 9-19-25 i talked with Carlos the manager over the service dept. told him what had been going on he told me if would get it checked out when the car got there. Monday after he called me & told me it was the brake switch & the part was order & be in Tuesday morning. got my back about 1pm Tuesday. ask him if it was the tail lights he said NO just the brake switch. cost of the part was 25.52 & labor 151.30 total cost was 177.82. a far cry from 1500 tail lights that was not the problem that Lisa keep insist that would fix the problem. not a word from honda. called Honda Corp what a joke. called Jason rhe general manager 5 times since yesterday will not call me back so that shows me something. I will never trust the service dept at Jonhson city Honda ever again. this is my first & last honda i will ever own. Frist & last car i ever buy from Jonhson city honda too. Dont bother calling me now too late. oh the 98 dollar tow bill dont worry about that either I'll take the hit on that one guessing you would screw me outta that too. pathetic

had car towed in Aug 5th it wouldn't start at home. was told BY Lisa it had after market tail lights in it & tail lights was not communicating with the brake system. only thing to fix it was to buy an official Honda brand tail lights for 1500 dollars. I ask about the brake system, the sensor etc. nope only thing to fix it was honda tail lights. when they took it off the tow truck driver told me it started so the next morning had it towed back to my house. Monday 9-22-25 had it towed back to jc Honda would not start. Friday 9-19-25 i talked with Carlos the manager over the service dept. told him what had been going on he told me if would get it checked out when the car got there. Monday after he called me & told me it was the brake switch & the part was order & be in Tuesday morning. got my back about 1pm Tuesday. ask him if it was the tail lights he said NO just the brake switch. cost of the part was 25.52 & labor 151.30 total cost was 177.82. a far cry from 1500 tail lights that was not the problem that Lisa keep insist that would fix the problem. not a word from honda. called Honda Corp what a joke. called Jason rhe general manager 5 times since yesterday will not call me back so that shows me something. I will never trust the service dept at Jonhson city Honda ever again. this is my first & last honda i will ever own. Frist & last car i ever buy from Jonhson city honda too. Dont bother calling me now too late. oh the 98 dollar tow bill dont worry about that either I'll take the hit on that one guessing you would screw me outta that too. pathetic

I drive from Lee County, VA.,bypass Kingsport Honda, to do all of my trading and service with Johnson City Honda!