Welcome to Wallace of Kingsport. What happened to good old fashioned family operated businesses? Where a handshake and a smile left you at ease and with confidence. A dealership you can trust. That is what Wallace of Kingsport is all about. We are a family owned business, celebrating over 50 years of service to the Tri City area. "Where friends send their friends."
Here you can shop for new Nissans or used cars at our Kingsport dealership serving the Kingsport, Johnson City & Bristol area. Come visit us to test drive a new Nissan, speak to one of our certified experts, or to discuss your car financing options.
""Where friends send their friends!""
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My experience with Wallace sales personnel was perfect everyone that I was associated with there were as excellant and courteous as possible if I buy... another Nissan I will buy at Wallace Nissan a pleasant enviorment
Salesman (Joe) and all the managers were very friendly and knowledgeable. All questions were answered and all concerns were addressed. Highly recommend... Wallace Nissan if looking for a new or used vehicle
It was the best experience i have ever had buying a car, they got me my dream car and made it easy and painless.
I was looking at an 18 Eclipse Cross, told the salesperson what payment range I was looking at and what my needs were. Told her to not check my credit... until I knew what they would give me for my trade and the best offer on the new car, they ran it anyway. Told me they had me where I wanted my payment to be then tell me it's going to be $130 more than my payment on my trade...HELLO did I not just tell you where I needed to be. I will never deal with them again!
I bought a used truck from Wallace Nissan in Kingsport TN in June of 2018. I was from out of town and found the truck on their website. When I went to... pick up the truck everything seemed fine. But once I got the truck home I found all kinds of rust issues that were hidden underneath. I had the truck only a day or so and I got back in touch with the dealer and told them I wanted a refund and why. They said no and told me they would not refund the money. The truck had sever rust issues. Well just a little while after that I started having engine trouble as well. Two brackets that hold the gas tank in place broke while I was going down the road and the gas tank became unsecured, you have any idea how dangerous that can be? These brackets were rested through and that is why they broke. Then just 7-8 month after buying the truck the engine died while going down the interstate, just died and lost all power, nearly caused me to be in an accident and could have killed me and my son. Again I called the dealership and spoke to Lee Moulse. Lee told me that because I did not pay even more money and buy their warranty they were not going to do anything to help me. I would not be transporting and paying to transport truck back and forth from SC to TN for this kind of service for a warranty that they would BS me on and would so much as pay for a spark plug. I thought these people would care about selling a truck of over 17k and in less than a year it is un usable and off the road due to motor not being able to hold any kind of oil pressure. I have had to replace the entire motor at a cost of 7k to me on top of the purchase. These people put my life, my family life at risk selling a truck that had no business being sold. Truck looks like a flood car they lied about and sold, if not a flood car is was found to be in bad enough shape as to not be sold to the public. These people do not care about you, or your family. They only care about profit and getting you out of the way. Do not trust these people. They are complete crooks and have no shame what so ever. I hope their employees know what a bunch of crooks they work for. This not only caused me emotional distress for being ripped off, cheated and nearly in a high speed accident due to truck losing power and shutting down, they have also caused severe financial hardship in me paying a lot of money for a dependable vehicle that I need to be left without a vehicle and any money I had to get a different vehicle is tied up in this one that Wallace cheated me on. Do not trust this dealership. I have been done so very wrong by them and they do not care and only care about their profit and greed. Do not buy or trust any of the leadership at this dealership, they are professional crooks.
Bought a used truck there in June of 2018. I was from out of town, So after purchase I discovered a lot of rust underneath and had mechanical problems... starting to happen just a month after purchase. just 6 months after purchase trucks motor would not hold any oil pressure and I had to have a complete engine replacement that cost me 6000 just 6 months after i paid them 17k for a truck that was a rip off, This truck should have never been sold to the public. This was an auction car that looks like it had been in a flood and passed off. The dealer did not give a crap about me after the truck was gone. The truck died on me on the interstate and lost all power, nearly got me and my son into an accident that could have killed us, all because of these people and there crooked, shady business practices. These people dont give a crap about you or your family. All they care about is greed and cheating you off for as much as they can. xxxx business, run by xxxx people.
I knew I had to pay for a Dianostics Test, parts, and labor. I told Josh Byrd I had replaced one of the Varible Timing Valves and that could be the problem.... I know it only takes maybe 15 minutes to replace this valve. Thats the reason for this poor reveiw as he charged me one and a halve hours labor at $190.00 plus $200.00 for the part and dianostics test for a total of nearly $400.00. I am retired on Social Security and have to struggle just to get by. Thats a lot of money when you have very little to spend. I am sorry to complain but I just have so much money to get by.
Took my 2014 Nissan Altima to Wallace Nissan Kingsport to do dianostics test to determine why car would not run under 1000 rpms. I told Josh Byrd I had... replace one of the variable timing valves but not the other one and that could be the problem. I understood I would pay the dianostics fee,labor, and parts. He charged me $190.00 for one and a half hours labor to do this. You can replace this switch in 15 minutes. I do not mind paying a reasonable price but thats too much. I am retired on social security and need every penny of it. It cost me almost $400.00 to replace that part. I have done business with Wallace Nissan in the past and had been treated fair. A friend advised me to go to Johnson City Nissan not to Wallace. I wish I had listened to him.
To keep this direct and to the point everyone that I dealt with was awesome. They worked with me and overcome every concern or problem I had all the way... through the process. Ended up with 2019 Altima for my wife and older but still very nice frontier pickup for me to work out of. Only financed the car and got clear title on my truck. Only time I've ever bought a car and felt as I truly got a great deal wasn't pressured or rushed at anytime or in anyway. Really glad I stopped in to see Joe and all the others that worked really hard to get me the deal they did on both vehicles.
I have dealt with a lot of different dealerships and I can say Wallace Nissan of Kingsport has the best customer service when purchasing a vehicle. They... have very polite and professional salespeople. Joe the salesman made us feel comfortable with our purchase. I recommend if anyone is looking to buy a new or used vehicle go by Wallace Nissan of Kingsport and ask for Joe Barrett; he will treat you right.