Wallace Mitsubishi

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4.2
(239 reviews)
Visit Wallace Mitsubishi
Sales hours: 10:00am to 3:00pm
Service hours: 8:00am to 3:00pm
View all hours
Sales Service
Monday 10:00am–6:00pm 8:00am–6:00pm
Tuesday 10:00am–6:00pm 8:00am–6:00pm
Wednesday 10:00am–6:00pm 8:00am–6:00pm
Thursday 10:00am–6:00pm 8:00am–6:00pm
Friday 10:00am–6:00pm 8:00am–6:00pm
Saturday 10:00am–3:00pm 8:00am–3:00pm
Sunday Closed Closed
New (866) 546-4930 (866) 546-4930
Used (866) 547-1552 (866) 547-1552
Service (888) 703-9742 (888) 703-9742

Inventory

See all 239 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since June 2017.
Welcome to Wallace of Kingsport. What happened to good old fashioned family operated businesses? Where a handshake and a smile left you at ease and with confidence. A dealership you can trust. That is what Wallace of Kingsport is all about. We are a family owned business celebrating over 50 years of service to the Tri City area. "Where friends send their friends."

Here you can shop for new Nissans or used cars at our Kingsport dealership serving the Kingsport Johnson City & Bristol area. Come visit us to test drive a new Nissan speak to one of our certified experts or to discuss your car financing options.
"Where friends send their friends!"

Service center

Phone number (888) 703-9742

Service hours

Monday
8:00am–6:00pm
Tuesday
8:00am–6:00pm
Wednesday
8:00am–6:00pm
Thursday
8:00am–6:00pm
Friday
8:00am–6:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Meet our employees

View all 16 employees View less employees

Reviews

4.2
(239 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Wallace Mitsubishi from DealerRater.

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5.0

Great place to buy a car.

Great place to buy a car. Sales people are helpful and not pushy. I would highly recommend them.

5.0

Great place to buy a car.

Great place to buy a car. Sales people are helpful and not pushy. I would highly recommend them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

Great dealer even better salesman

Very professional dealership. Jared was very helpful in getting us what we wanted at the price we needed to be at. We ourchased a 2019 ram 2500 from them and would definitely recommend this dealer and Jared to anyone who wants/needs a vehicle. Never any pressure to buy, no negatives at all.

5.0

Great dealer even better salesman

Very professional dealership. Jared was very helpful in getting us what we wanted at the price we needed to be at. We ourchased a 2019 ram 2500 from them and would definitely recommend this dealer and Jared to anyone who wants/needs a vehicle. Never any pressure to buy, no negatives at all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Found my go to spot for Certified Service needs

Clean vehicle check in and accommodating waiting lounge. All around great service experience with much credit to the staff. Thanks!

5.0

Found my go to spot for Certified Service needs

Clean vehicle check in and accommodating waiting lounge. All around great service experience with much credit to the staff. Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you again for taking the time to let us know how we did. We appreciate your wonderful review and look forward to seeing you soon! We hope you have a great day!

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5.0

I recently purchased a 2018 Titan Midnight Edition from

I recently purchased a 2018 Titan Midnight Edition from Travis Montgomery. HE was very helpful and a pleasure to work with. A great buying experience . If you're looking for a great used or new vehicle, contact Travis for a great deal.

5.0

I recently purchased a 2018 Titan Midnight Edition from

I recently purchased a 2018 Titan Midnight Edition from Travis Montgomery. HE was very helpful and a pleasure to work with. A great buying experience . If you're looking for a great used or new vehicle, contact Travis for a great deal.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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1.0

Poor service department.

Poor service department. I called to have a coolant leak diagnosed. I made an appointment to drop the car off 4 days out, because they were booked. (so far so good). They called a few hours after I dropped it off and stated "we found the leak and it should be done tomorrow". I called the next afternoon and again " it should be done tomorrow ". They stated " it should be done tomorrow" everyday afternoon for a week. They kept my car seven days to swap out a radiator, after waiting 4 days for the appointment. Horrible service. Horrible.

1.0

Poor service department.

Poor service department. I called to have a coolant leak diagnosed. I made an appointment to drop the car off 4 days out, because they were booked. (so far so good). They called a few hours after I dropped it off and stated "we found the leak and it should be done tomorrow". I called the next afternoon and again " it should be done tomorrow ". They stated " it should be done tomorrow" everyday afternoon for a week. They kept my car seven days to swap out a radiator, after waiting 4 days for the appointment. Horrible service. Horrible.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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1.0

Refused to honor advertised price.

Refused to honor advertised price. Had to have $4,000 more profit because “they don’t sell as many cars anymore”

1.0

Refused to honor advertised price.

Refused to honor advertised price. Had to have $4,000 more profit because “they don’t sell as many cars anymore”

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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4.0

A great experience with friendly staff!

A great experience with friendly staff! Kris Darker was extremely helpful with all of my questions!

4.0

A great experience with friendly staff!

A great experience with friendly staff! Kris Darker was extremely helpful with all of my questions!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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1.0

Left Google review about this company about a month ago

Left Google review about this company about a month ago on how bad the experience was someone responded to my review asking to call them the next morning I did and while the people andwering the phone were very nice to speak with they did not know who responded to me. After several days service manager called back apologized said she did not know who told me to call but wanted to look at the 2021 Nissan Rouge that need new tires before it even 15k miles. So they asked me to make appointment to look at vehicle to discuss. Made appointment as they asked. The service rep. looked at my vehicle said they could not find any reason for the abnormal tire wear and as expected told me they had to send for review and would get back to me by Monday. Of course no call on Monday. I called Tuesday was told service manager was busy would call me back in an hour. Guess what no call, so I called back told the rep that answered the phone the reason I was calling again. Response was she is busy will tell her you called when she is free. Obviously customer is not the important person here you need to work around there schedule not that I expected anything anyway as once you buy they lose all care for the customer. I had 3 recalls on this vehicle and every single time told them there is a problem with the supposed safety sensors and everytime they just say checked out fine. However everytime I have taken this vehicle on any extended road time and use those features the steering wheel shakes like crazy and the sensors spot up this big warning saying failure and shut said features off. Biggest vehicle purchace mistake I ever made was pulling into a Wallace dealership.

1.0

Left Google review about this company about a month ago

Left Google review about this company about a month ago on how bad the experience was someone responded to my review asking to call them the next morning I did and while the people andwering the phone were very nice to speak with they did not know who responded to me. After several days service manager called back apologized said she did not know who told me to call but wanted to look at the 2021 Nissan Rouge that need new tires before it even 15k miles. So they asked me to make appointment to look at vehicle to discuss. Made appointment as they asked. The service rep. looked at my vehicle said they could not find any reason for the abnormal tire wear and as expected told me they had to send for review and would get back to me by Monday. Of course no call on Monday. I called Tuesday was told service manager was busy would call me back in an hour. Guess what no call, so I called back told the rep that answered the phone the reason I was calling again. Response was she is busy will tell her you called when she is free. Obviously customer is not the important person here you need to work around there schedule not that I expected anything anyway as once you buy they lose all care for the customer. I had 3 recalls on this vehicle and every single time told them there is a problem with the supposed safety sensors and everytime they just say checked out fine. However everytime I have taken this vehicle on any extended road time and use those features the steering wheel shakes like crazy and the sensors spot up this big warning saying failure and shut said features off. Biggest vehicle purchace mistake I ever made was pulling into a Wallace dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Wallace nissan

Great service and continued follow up! Fair price and trade in price. Fast and thorough service and flow up! Love my SUV ! Thank you Chris and Zach!

5.0

Wallace nissan

Great service and continued follow up! Fair price and trade in price. Fast and thorough service and flow up! Love my SUV ! Thank you Chris and Zach!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

Carey - thanks so much for your wonderful review! We appreciate you taking the time to leave it - and we appreciate your kind comments about Chris and Zach. We look forward to seeing you again soon!

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5.0

Kris Darker and all staff are amazing!

Kris Darker and all staff are amazing! Always honest and makes the car buying experience smooth and fun.

5.0

Kris Darker and all staff are amazing!

Kris Darker and all staff are amazing! Always honest and makes the car buying experience smooth and fun.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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