Wallace Mitsubishi

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4.4
(233 reviews)
Visit Wallace Mitsubishi
Sales hours:
Service hours:
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Service Sales
Monday 8:00am–6:00pm 10:00am–6:00pm
Tuesday 8:00am–6:00pm 10:00am–6:00pm
Wednesday 8:00am–6:00pm 10:00am–6:00pm
Thursday 8:00am–6:00pm 10:00am–6:00pm
Friday 8:00am–6:00pm 10:00am–6:00pm
Saturday 8:00am–3:00pm 10:00am–3:00pm
Sunday Closed Closed
New (866) 546-4930 (866) 546-4930
Used (866) 547-1552 (866) 547-1552
Service (888) 703-9742 (888) 703-9742

Inventory

See all 131 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since June 2017.
Welcome to Wallace of Kingsport. What happened to good old fashioned family operated businesses? Where a handshake and a smile left you at ease and with confidence. A dealership you can trust. That is what Wallace of Kingsport is all about. We are a family owned business celebrating over 50 years of service to the Tri City area. "Where friends send their friends."

Here you can shop for new Nissans or used cars at our Kingsport dealership serving the Kingsport Johnson City & Bristol area. Come visit us to test drive a new Nissan speak to one of our certified experts or to discuss your car financing options.
"Where friends send their friends!"

Service center

Phone number (888) 703-9742

Service hours

Monday
8:00am–6:00pm
Tuesday
8:00am–6:00pm
Wednesday
8:00am–6:00pm
Thursday
8:00am–6:00pm
Friday
8:00am–6:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Meet our employees

View all 16 employees View less employees

Reviews

4.4
(233 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Wallace Mitsubishi from DealerRater.

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4.0

A great experience with friendly staff!

A great experience with friendly staff! Kris Darker was extremely helpful with all of my questions!

1.0

Left Google review about this company about a month ago

Left Google review about this company about a month ago on how bad the experience was someone responded to my review asking to call them the next morning I did and while the people andwering the phone were very nice to speak with they did not know who responded to me. After several days service manager called back apologized said she did not know who told me to call but wanted to look at the 2021 Nissan Rouge that need new tires before it even 15k miles. So they asked me to make appointment to look at vehicle to discuss. Made appointment as they asked. The service rep. looked at my vehicle said they could not find any reason for the abnormal tire wear and as expected told me they had to send for review and would get back to me by Monday. Of course no call on Monday. I called Tuesday was told service manager was busy would call me back in an hour. Guess what no call, so I called back told the rep that answered the phone the reason I was calling again. Response was she is busy will tell her you called when she is free. Obviously customer is not the important person here you need to work around there schedule not that I expected anything anyway as once you buy they lose all care for the customer. I had 3 recalls on this vehicle and every single time told them there is a problem with the supposed safety sensors and everytime they just say checked out fine. However everytime I have taken this vehicle on any extended road time and use those features the steering wheel shakes like crazy and the sensors spot up this big warning saying failure and shut said features off. Biggest vehicle purchace mistake I ever made was pulling into a Wallace dealership.

5.0

Wallace nissan

Great service and continued follow up! Fair price and trade in price. Fast and thorough service and flow up! Love my SUV ! Thank you Chris and Zach!

Dealer response

Carey - thanks so much for your wonderful review! We appreciate you taking the time to leave it - and we appreciate your kind comments about Chris and Zach. We look forward to seeing you again soon!

5.0

Kris Darker and all staff are amazing!

Kris Darker and all staff are amazing! Always honest and makes the car buying experience smooth and fun.

5.0

We bought Mitsubishi Outlander Saturday Zach was

We bought Mitsubishi Outlander Saturday Zach was wonderful!!! Really Happy with our purchase!!! The warranty is unbelievable!!! Best dealership by far! Remember Zach ask for him but everyone was fantastic

5.0

First time a dealership was hassle free.

First time a dealership was hassle free. I am previous Toyota owner and always bought from Toyota. They got me the payment I needed and helped me save money. And during a time where there is a car shortage, they don't make you pre-sale or sell a vehicle you were waiting on like others. I will continue to do business for years to come.

5.0

Mitsubishi

Everyone was very helpful. Dealership was very comfortable while we were there.

Dealer response

Hi John! Just wanted to let you know how much we appreciate your wonderful review! Thanks so much for your kind comments!

5.0

Wallace Mitsubishi of Kingsport is Top Notch

Stephanie Brobeck was awesome. She knew her stuff and didn?t try to be pushy. She gave my husband and I privacy without us having to awkwardly ask. There was no ?let me see my manager? back and forth. The only time she had to was when we asked questions she legitimately had to ask the manager. We were out within a few hours with our trade-in and new purchase complete. Knowledgeable Ready for business Didn?t waste our time Paperwork completed quickly once we made a purchasing decision

Dealer response

We appreciate your positive review about your recent experience with us and your kind comments about Stephanie - she is a great asset to us, that's for sure! Thanks so much for choosing Wallace - we look forward to seeing you again soon!

5.0

Best Vehicle Buying Experience Ever

Mr. Barrett was a real pleasure doing business with you & Wallace of Kingsport Tn. Never had a pleasant experience buying a vehicle before. Thank You

Dealer response

thanks so much

5.0

I will most definitely buy from again easy hassle-free

I will most definitely buy from again easy hassle-free vehicle purchase. Thank You Mr. Barrett

See all 233 reviews