[{"id":445365,"personPtyId":33561313,"firstName":"Joe","lastName":"Barrett","titleText":"Sales Professional","shortBioText":"","emailTxt":"joetennessee@gmail.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":40,"imageUrl":"https://cdn-user.dealerrater.com/images/b4bcc913d1b1.jpg","drDealerId":14579,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":478658,"personPtyId":37164172,"firstName":"Jim","lastName":"McCoy","titleText":"Sales Professional","shortBioText":"Serving customers in the Kingsport area since 1982, I am blessed with 4 super kids and reside in Kingsport. I am well versed in most every aspect of the auto business and am capable assist in any capacity. Blessed with a strong reputation and a strong believer of high ethics.","emailTxt":"jimmccoy5@me.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":25,"imageUrl":"https://cdn-user.dealerrater.com/images/26074b4f53b4.jpg","drDealerId":14579,"dealerEmpStartDtUtc":"1509494400","industryStartDtUtc":"381369600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":448447,"personPtyId":33660629,"firstName":"Gabriel","lastName":"Van Noy","titleText":"Sales Professional","shortBioText":"Hey there, my name is Gabriel Van Noy. I was an airforce brat who landed in east Tennessee about 20 yrs ago. I graduated from ETSU with degree in teaching and shortly after found my way into the sales world. During the duration of my sales career I have found that being honest, genuine, and selling with integrity have found me more success than any other tactics. I enjoy spending my down time primarily with my two beautiful girls and on the golf course.","emailTxt":"zgav1@goldmail.etsu.edu","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":18,"imageUrl":"https://cdn-user.dealerrater.com/images/d3c1c4fade98.jpg","drDealerId":14579,"dealerEmpStartDtUtc":"1501545600","industryStartDtUtc":"1372636800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":493683,"personPtyId":44355485,"firstName":"Brian","lastName":"Traynor","titleText":"Sales","shortBioText":"","emailTxt":"traynorb@msn.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":15,"imageUrl":"https://cdn-user.dealerrater.com/images/d9c3a345343c.jpg","drDealerId":14579,"dealerEmpStartDtUtc":"1519862400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":560799,"personPtyId":54135839,"firstName":"George","lastName":"Barton","titleText":"Sales Professional","shortBioText":"My name is George Barton and I am a Sales Consultant at Wallace Nissan Mitsubishi of Kingsport. I have been in my position since August 1, 2018.\r\nBefore becoming a Sales Consultant, I was in the Education profession. I was a teacher and coach for 13 years before becoming a school principal for 24 years.\r\nI have a sincere love for people and want to help them in any way I can. I want to get to know my customers and help put them in a safe and quality vehicle.\r\nWhen I`m not at the dealership you will find me with my family and friends. My wife, Lisa and I have two daughters and two grandbabies, Lennox and Brinley.\r\nPlease come by our dealership and allow me to earn your business.","emailTxt":"gbarton276@gmail.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/20f86a01a47f.jpg","drDealerId":14579,"dealerEmpStartDtUtc":"1533081600","industryStartDtUtc":"1533081600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":445325,"personPtyId":33457210,"firstName":"Kris","lastName":"Begley","titleText":"Internet Sales","shortBioText":"I'm the Father of 5 Beautiful Children and Provider to 3 Dogs, 4 Cats,3 Birds, 4 Chickens, 1 Spotted Gecko and lots of Fish. My Passion is Wood Working making Primitive Barn wood Décor. I'm very Devoted to my Job and Helping all those I come in contact with. I am very Knowledgeable about cars I personally have owned 44 and still counting. If its New I can Help you with all the latest Tech ?s you have and if its Used I can help with any ?s you have. Thank you for taking the time to read about me I hope to meet you.","emailTxt":"kbegleynissan@yahoo.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/f0b6bd30e3a6.jpg","drDealerId":14579,"dealerEmpStartDtUtc":"1356998400","industryStartDtUtc":"1356998400","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":445351,"personPtyId":33335888,"firstName":"Lee","lastName":"Moulse","titleText":"General Sales Manager","emailTxt":"lmoulse@gmail.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":14579,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":445355,"personPtyId":33542118,"firstName":"Jerry","lastName":"Sproles","titleText":"Finance Manager","emailTxt":"j.sproles@wallacecars.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":85,"imageUrl":"https://cdn-user.dealerrater.com/images/ea2ba8ab2a07.jpg","drDealerId":14579,"dealerEmpStartDtUtc":"1422748800","industryStartDtUtc":"909878400","certifiedEmployee":false,"deptDscrp":"Finance"},{"id":445339,"personPtyId":33742811,"firstName":"Debbie","lastName":"Lambert","titleText":"Sales Proffessional","emailTxt":"deblambert0222@gmail.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/9414788b86e7.jpg","drDealerId":14579,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":449413,"personPtyId":33772446,"firstName":"Vann","lastName":"Avirett","titleText":"Dealer Operator","shortBioText":"Originally from the Memphis area, Relocated to the Tri-Cities from Nashville in 1988 to become involved in the automotive business. Happily married to my wife Becky for 32 years. I have twin daughters who are graduates from the University of Tennessee. We are a family owned business originating in 1961. We have set a very high standard in overall customer satisfaction in sales and service. Please come and see us and we will always do our very best to ensure that your experience will be one to remember.","emailTxt":"vann@wallacecars.com","combinedEmpAvgRatingNbr":4.5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":14579,"dealerEmpStartDtUtc":"570672000","industryStartDtUtc":"570672000","certifiedEmployee":false,"deptDscrp":"Management"},{"id":442409,"personPtyId":33458632,"firstName":"Stephanie","lastName":"Brobeck","titleText":"Internet Sales","shortBioText":"Local home grown gal just looking to help simplify your buying process! My promise to you is to provide a quick, accurate, and an enthusiastic buying process! Come meet me and the TEAM at Wallace Nissan Mitsubishi of Kingsport!","emailTxt":"slbrobeck1987@yahoo.com","combinedEmpAvgRatingNbr":4.4,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":27,"imageUrl":"https://cdn-user.dealerrater.com/images/046819c182c6.jpg","drDealerId":14579,"dealerEmpStartDtUtc":"1485907200","industryStartDtUtc":"1406851200","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":442401,"personPtyId":33201525,"firstName":"Jody","lastName":"Chapman","titleText":"Director of Sales","emailTxt":"jchapman@wallacecars.com","combinedEmpAvgRatingNbr":4.2,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/6dcc927a7492.jpg","drDealerId":14579,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":445362,"firstName":"Shannon","lastName":"Lang","titleText":"Business Development","emailTxt":"slang1@wallacecars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":14579,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":526360,"firstName":"Shannon","lastName":"Lang","titleText":"Sales Professional","emailTxt":"slcreesy4@gmail.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":14579,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":445348,"personPtyId":33485888,"firstName":"Travis","lastName":"Montgomery","titleText":"Sales Professional","shortBioText":"","emailTxt":"travisdm2010@gmail.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/861be86f23b8.jpg","drDealerId":14579,"dealerEmpStartDtUtc":"1388534400","industryStartDtUtc":"1388534400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":445331,"personPtyId":33543827,"firstName":"Wally","lastName":"Kennedy","titleText":"Floor Manager","shortBioText":"I have been in the business for the past 17 years,I enjoy helping and providing customers the best overall car buying experience they can possibly have.","emailTxt":"wallykennedy29@gmail.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/b1e7dfe2734e.jpg","drDealerId":14579,"dealerEmpStartDtUtc":"1448928000","industryStartDtUtc":"959817600","certifiedEmployee":false,"deptDscrp":"Management"}]

Wallace Mitsubishi

4.7 out of 5 4.7
Rectangle 48
Sales
Service Closed

Wallace Mitsubishi Hours

Sales

Monday

10:00 AM - 6:00 PM

Tuesday

10:00 AM - 6:00 PM

Wednesday

10:00 AM - 6:00 PM

Thursday

10:00 AM - 6:00 PM

Friday

10:00 AM - 6:00 PM

Saturday

10:00 AM - 3:00 PM

Sunday

Closed

Service

Monday

8:00 AM - 6:00 PM

Tuesday

8:00 AM - 6:00 PM

Wednesday

8:00 AM - 6:00 PM

Thursday

8:00 AM - 6:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

8:00 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since June 2017

Welcome to Wallace of Kingsport. What happened to good old fashioned family operated businesses? Where a handshake and a smile left you at ease and with confidence. A dealership you can trust. That is what Wallace of Kingsport is all about. We are a family owned business, celebrating over 50 years of service to the Tri City area. "Where friends send their friends."

...



Here you can shop for new Nissans or used cars at our Kingsport dealership serving the Kingsport, Johnson City & Bristol area. Come visit us to test drive a new Nissan, speak to one of our certified experts, or to discuss your car financing options.

""Where friends send their friends!""

Service

Multi-Point Inspection

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
205 lifetime reviews. Includes reviews of Wallace Mitsubishi from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    July 23, 2019

    My experience with Wallace sales personnel was perfect everyone that I was associated with there were as excellant and courteous as possible if I buy... another Nissan I will buy at Wallace Nissan a pleasant enviorment

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jim McCoy

    Sales Professional

    (5.0) 25 reviews

    Jerry Sproles

    Finance Manager

    (4.8) 85 reviews

    Stephanie Brobeck

    Internet Sales

    (4.4) 27 reviews

  • 5.0 out of 5
    July 13, 2019

    Salesman (Joe) and all the managers were very friendly and knowledgeable. All questions were answered and all concerns were addressed. Highly recommend... Wallace Nissan if looking for a new or used vehicle

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Joe Barrett

    Sales Professional

    (5.0) 40 reviews

    Jerry Sproles

    Finance Manager

    (4.8) 85 reviews

  • May 5, 2016

    It was the best experience i have ever had buying a car, they got me my dream car and made it easy and painless.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    July 12, 2019

    I was looking at an 18 Eclipse Cross, told the salesperson what payment range I was looking at and what my needs were. Told her to not check my credit... until I knew what they would give me for my trade and the best offer on the new car, they ran it anyway. Told me they had me where I wanted my payment to be then tell me it's going to be $130 more than my payment on my trade...HELLO did I not just tell you where I needed to be. I will never deal with them again!

    2.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jerry Sproles

    Finance Manager

    (4.8) 85 reviews

    Shannon Lang

    Business Development

    NOT RATED

    Shannon Lang

    Sales Professional

    NOT RATED

  • 1.0 out of 5
    July 1, 2019

    I bought a used truck from Wallace Nissan in Kingsport TN in June of 2018. I was from out of town and found the truck on their website. When I went to... pick up the truck everything seemed fine. But once I got the truck home I found all kinds of rust issues that were hidden underneath. I had the truck only a day or so and I got back in touch with the dealer and told them I wanted a refund and why. They said no and told me they would not refund the money. The truck had sever rust issues. Well just a little while after that I started having engine trouble as well. Two brackets that hold the gas tank in place broke while I was going down the road and the gas tank became unsecured, you have any idea how dangerous that can be? These brackets were rested through and that is why they broke. Then just 7-8 month after buying the truck the engine died while going down the interstate, just died and lost all power, nearly caused me to be in an accident and could have killed me and my son. Again I called the dealership and spoke to Lee Moulse. Lee told me that because I did not pay even more money and buy their warranty they were not going to do anything to help me. I would not be transporting and paying to transport truck back and forth from SC to TN for this kind of service for a warranty that they would BS me on and would so much as pay for a spark plug. I thought these people would care about selling a truck of over 17k and in less than a year it is un usable and off the road due to motor not being able to hold any kind of oil pressure. I have had to replace the entire motor at a cost of 7k to me on top of the purchase. These people put my life, my family life at risk selling a truck that had no business being sold. Truck looks like a flood car they lied about and sold, if not a flood car is was found to be in bad enough shape as to not be sold to the public. These people do not care about you, or your family. They only care about profit and getting you out of the way. Do not trust these people. They are complete crooks and have no shame what so ever. I hope their employees know what a bunch of crooks they work for. This not only caused me emotional distress for being ripped off, cheated and nearly in a high speed accident due to truck losing power and shutting down, they have also caused severe financial hardship in me paying a lot of money for a dependable vehicle that I need to be left without a vehicle and any money I had to get a different vehicle is tied up in this one that Wallace cheated me on. Do not trust this dealership. I have been done so very wrong by them and they do not care and only care about their profit and greed. Do not buy or trust any of the leadership at this dealership, they are professional crooks.

    1.0 out of 5
    Customer Service
    Not Applicable
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    1.0 out of 5
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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    June 19, 2019

    Bought a used truck there in June of 2018. I was from out of town, So after purchase I discovered a lot of rust underneath and had mechanical problems... starting to happen just a month after purchase. just 6 months after purchase trucks motor would not hold any oil pressure and I had to have a complete engine replacement that cost me 6000 just 6 months after i paid them 17k for a truck that was a rip off, This truck should have never been sold to the public. This was an auction car that looks like it had been in a flood and passed off. The dealer did not give a crap about me after the truck was gone. The truck died on me on the interstate and lost all power, nearly got me and my son into an accident that could have killed us, all because of these people and there crooked, shady business practices. These people dont give a crap about you or your family. All they care about is greed and cheating you off for as much as they can. xxxx business, run by xxxx people.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jerry Sproles

    Finance Manager

    (4.8) 85 reviews

    Stephanie Brobeck

    Internet Sales

    (4.4) 27 reviews

  • 1.0 out of 5
    April 16, 2019

    I knew I had to pay for a Dianostics Test, parts, and labor. I told Josh Byrd I had replaced one of the Varible Timing Valves and that could be the problem.... I know it only takes maybe 15 minutes to replace this valve. Thats the reason for this poor reveiw as he charged me one and a halve hours labor at $190.00 plus $200.00 for the part and dianostics test for a total of nearly $400.00. I am retired on Social Security and have to struggle just to get by. Thats a lot of money when you have very little to spend. I am sorry to complain but I just have so much money to get by.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    April 16, 2019

    Took my 2014 Nissan Altima to Wallace Nissan Kingsport to do dianostics test to determine why car would not run under 1000 rpms. I told Josh Byrd I had... replace one of the variable timing valves but not the other one and that could be the problem. I understood I would pay the dianostics fee,labor, and parts. He charged me $190.00 for one and a half hours labor to do this. You can replace this switch in 15 minutes. I do not mind paying a reasonable price but thats too much. I am retired on social security and need every penny of it. It cost me almost $400.00 to replace that part. I have done business with Wallace Nissan in the past and had been treated fair. A friend advised me to go to Johnson City Nissan not to Wallace. I wish I had listened to him.

    Not Applicable
    Customer Service
    1.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 23, 2019

    To keep this direct and to the point everyone that I dealt with was awesome. They worked with me and overcome every concern or problem I had all the way... through the process. Ended up with 2019 Altima for my wife and older but still very nice frontier pickup for me to work out of. Only financed the car and got clear title on my truck. Only time I've ever bought a car and felt as I truly got a great deal wasn't pressured or rushed at anytime or in anyway. Really glad I stopped in to see Joe and all the others that worked really hard to get me the deal they did on both vehicles.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Joe Barrett

    Sales Professional

    (5.0) 40 reviews

    Jerry Sproles

    Finance Manager

    (4.8) 85 reviews

  • 5.0 out of 5
    March 11, 2019

    I have dealt with a lot of different dealerships and I can say Wallace Nissan of Kingsport has the best customer service when purchasing a vehicle. They... have very polite and professional salespeople. Joe the salesman made us feel comfortable with our purchase. I recommend if anyone is looking to buy a new or used vehicle go by Wallace Nissan of Kingsport and ask for Joe Barrett; he will treat you right.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Joe Barrett

    Sales Professional

    (5.0) 40 reviews

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