Reviews
Write a reviewVery helpful and polite.
Very helpful and polite. Great customer service. Mark Blake was great! And they have snacks while you wait!
Very helpful and polite.
Very helpful and polite. Great customer service. Mark Blake was great! And they have snacks while you wait!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Poor Service
I was told my service would cost around $1,500 but it ended up costing almost $2,500. Service employees were rude and very unhelpful. Never had any problems before when dealing with Phillip. Also, I was never told what the A123 service consisted of. Last Acura I will own.
Poor Service
I was told my service would cost around $1,500 but it ended up costing almost $2,500. Service employees were rude and very unhelpful. Never had any problems before when dealing with Phillip. Also, I was never told what the A123 service consisted of. Last Acura I will own.
- Customer service 1.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello DCMEMPHIS, Allow us to take a closer look at this for you. Please contact me at tiannaco@acuraofmemphis.com with your information so we're able to best assist you. Thank you.
Thanks to Demareo (MJ)
I went in to have my 2006 RL serviced and ended up buying a 2023 MDX. Demareo (MJ) was our sales guy. We really liked him . He had such an up bet personality. I want Acura to know what a great young man he is. His knowledge of the car and instructions on how to operate all bells and whistle 😁 . I’m sure I will need him again for other things. Thanks for to Demareo!! We love our new MDX.
Thanks to Demareo (MJ)
I went in to have my 2006 RL serviced and ended up buying a 2023 MDX. Demareo (MJ) was our sales guy. We really liked him . He had such an up bet personality. I want Acura to know what a great young man he is. His knowledge of the car and instructions on how to operate all bells and whistle 😁 . I’m sure I will need him again for other things. Thanks for to Demareo!! We love our new MDX.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Shady business practices
I would advise everyone to make sure that what these people tell you is true. My original Gap policy was canceled by Acura of Memphis for a cheaper price on the same day that I bought the car without my knowledge. I only found out when I refinanced my car. Now, no one will refund me the difference and they tell me that they don't know who would have cancelled the original policy. My question is now that you know, because I have shown you proof, why won't you do the right thing and refund me what is due? I have called and visited several times to try to get this resolved. The last time, I was sent on a wild goose chase to bring information in that they knew I couldn't possibly have. This is my second brand new car that I bought from them but will never ever do business with them again because of their shady practices. Acura has my number and has never returned a call to resolve this issue.
Shady business practices
I would advise everyone to make sure that what these people tell you is true. My original Gap policy was canceled by Acura of Memphis for a cheaper price on the same day that I bought the car without my knowledge. I only found out when I refinanced my car. Now, no one will refund me the difference and they tell me that they don't know who would have cancelled the original policy. My question is now that you know, because I have shown you proof, why won't you do the right thing and refund me what is due? I have called and visited several times to try to get this resolved. The last time, I was sent on a wild goose chase to bring information in that they knew I couldn't possibly have. This is my second brand new car that I bought from them but will never ever do business with them again because of their shady practices. Acura has my number and has never returned a call to resolve this issue.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Doris and Kevin provided us with outstanding customer
Doris and Kevin provided us with outstanding customer service and a memorable car-buying experience. They truly care about needs of their customers!
Doris and Kevin provided us with outstanding customer
Doris and Kevin provided us with outstanding customer service and a memorable car-buying experience. They truly care about needs of their customers!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Tiffiney help me with the process of buying car for my
Tiffiney help me with the process of buying car for my son she is very personal and trustworthy she kept all her promises in the during process
Tiffiney help me with the process of buying car for my
Tiffiney help me with the process of buying car for my son she is very personal and trustworthy she kept all her promises in the during process
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Fantastic experience.
Fantastic experience. Chuck, Tiffiney, Rob, and !4”Brittany were such a great help! The whole process went so smoothly.
Fantastic experience.
Fantastic experience. Chuck, Tiffiney, Rob, and !4”Brittany were such a great help! The whole process went so smoothly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This dealership and salesman was Professional, helpful,
This dealership and salesman was Professional, helpful, prompt, and able to get me a ride.
This dealership and salesman was Professional, helpful,
This dealership and salesman was Professional, helpful, prompt, and able to get me a ride.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Easiest car buying experience, everyone is so friendly
Easiest car buying experience, everyone is so friendly and helpful. Beautiful dealership love my MDX!
Easiest car buying experience, everyone is so friendly
Easiest car buying experience, everyone is so friendly and helpful. Beautiful dealership love my MDX!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We bought a RDX from Ty back in Aug and she made the
We bought a RDX from Ty back in Aug and she made the purchase seamless. We were a little nervous after being in the Chevy family for so long but she gave us all the tools we needed to drive off the lot confidently in our Acura!
We bought a RDX from Ty back in Aug and she made the
We bought a RDX from Ty back in Aug and she made the purchase seamless. We were a little nervous after being in the Chevy family for so long but she gave us all the tools we needed to drive off the lot confidently in our Acura!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car