Lexus of Memphis

About a month ago, the factory front brakes on my 2019 Lexus RC300 with less that 50k began to squeal extremely loudly. I had them replaced with non-Lexus parts—my decision—although I was told both the pads and rotors were still in good condition. Despite the replacement, the squealing persisted. I then took the car to Lexus for a $110 brake inspection. Their diagnosis was that the noise was due to the use of non-Lexus brake components and recommended replacing the entire front braking system for $1,500. However, I pointed out that the squealing had actually started while the factory brakes were still on the vehicle. At that point, they had no clear explanation. When I asked for a detailed diagnosis of what was causing the noise, it became evident that they hadn’t even inspected the vehicle thoroughly—raising the question of what the inspection fee actually covered. Still, I told them I’d be willing to pay the $1,500 if they could guarantee it would resolve the issue. The service representative admitted he couldn’t make that guarantee, adding, “Some of them just squeal sometimes.” Ended up selling the car to another dealer because Lexus wouldn’t purchase it. Wonder why?

Lexus of Memphis is an outstanding dealership. The facilities are impeccably maintained. All personnel are courteous, helpful and professional.

I have purchased no less than 5 cars from this dealership and could not be more please with there front line sales team and the service after the sale, though the service department, Thank you Gary Harber(Sales) and Johnny Robertson( Service), making owning a Lexus a great experience!

I have the best service rep at Lexus. He is very personable and does not try to out talk you. You tell him your service needs and we discuss.

The Lexus Service Department is the best I ever visited. My Service Advisor, Johnny Robertson, was very professional, courteous, and customer-oriented.

Very efficient, extremely knowledgeable in what they do. Not pushy, they don’t tried to sell you just anything, they want the customer to be happy.

I always have a good experience with Lexus each time I visit! Joey was just great and very helpful!

We have purchased from and have been getting service from here for 10+ years. Joey has been fantastic, always knowledgeable and courteous and works around my schedule to get me in as quick as possible. I would highly suggest working with this dealership.

I am never disappointed with my customer support with Terry Cade and his team members at Lexus od Memphis.

I appreciate the excellent customer service that Joey Guasco provides. Also, the other associates provide excellent customer service.