Reviews
They were able to work me in last minute and had my car
They were able to work me in last minute and had my car back by noon…always great work and service with a smile. So much better than any other service department in the memphis area.
They were able to work me in last minute and had my car
They were able to work me in last minute and had my car back by noon…always great work and service with a smile. So much better than any other service department in the memphis area.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Jay, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
My service advisor, Rodger Parker, ensured that my
My service advisor, Rodger Parker, ensured that my vehicle received the necessary servicing. The service technician conducted a thorough inspection of my vehicle and brought to my attention the need to replace my wipers, which reminded me it needed to be changed. We must also acknowledge the service technicians who work behind the scenes. I greatly appreciate the efforts of Rodger, the service technicians and Brandon in Sales. Great Customer Service! #toyotafamily
My service advisor, Rodger Parker, ensured that my
My service advisor, Rodger Parker, ensured that my vehicle received the necessary servicing. The service technician conducted a thorough inspection of my vehicle and brought to my attention the need to replace my wipers, which reminded me it needed to be changed. We must also acknowledge the service technicians who work behind the scenes. I greatly appreciate the efforts of Rodger, the service technicians and Brandon in Sales. Great Customer Service! #toyotafamily
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Vanessa, thank you for your kind review; we are happy to pass along your comments to the team here at Principle Toyota! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Fast and easy got right to my vehicle and was able to
Fast and easy got right to my vehicle and was able to move me up
Fast and easy got right to my vehicle and was able to
Fast and easy got right to my vehicle and was able to move me up
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Went smoothly without a problem.
Went smoothly without a problem. Car was inspected and fluids checked. Checkout was easy and quick.
Went smoothly without a problem.
Went smoothly without a problem. Car was inspected and fluids checked. Checkout was easy and quick.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Always the best experience at this dealership.
Always the best experience at this dealership. I have bought four cars at this dealership because the sales and service are both awesome
Always the best experience at this dealership.
Always the best experience at this dealership. I have bought four cars at this dealership because the sales and service are both awesome
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
"Thank you so much for your loyalty and kind words! We strive to provide exceptional sales and service experiences for our customers. See you for your fifth car soon!"
Very friendly and helpful.
Very friendly and helpful. Brandon was fantastic at knowing my needs and getting me the truck that I wanted.
Very friendly and helpful.
Very friendly and helpful. Brandon was fantastic at knowing my needs and getting me the truck that I wanted.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your glowing review! We are thrilled to hear that Brandon provided such exceptional service and helped you find the perfect truck. We strive to make our customers happy and it's great to know we succeeded with you. See you on the road! #CustomerSatisfaction #GreatService
Sales and Finance team were excellent and efficient.
Sales and Finance team were excellent and efficient. I didn't feel like I was being taken advantage of in regard to pricing or financing through Toyota Financial. Communication from the quote phase to pick up of the new vehicle was quick and thorough. I have not had to go in for first service yet so I can't comment on the service department at this time but will provide another review after doing so.
Sales and Finance team were excellent and efficient.
Sales and Finance team were excellent and efficient. I didn't feel like I was being taken advantage of in regard to pricing or financing through Toyota Financial. Communication from the quote phase to pick up of the new vehicle was quick and thorough. I have not had to go in for first service yet so I can't comment on the service department at this time but will provide another review after doing so.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with our sales and finance team! We strive to provide transparent and efficient pricing and financing options through Toyota Financial. Our team is dedicated to clear communication throughout the entire process. We look forward to exceeding your expectations during your first service appointment. We value your business and appreciate your feedback.
The employees are very nice, but I would not recommend
The employees are very nice, but I would not recommend going to this dealership. My last appointment for an oil change, tire rotation and battery change took 3 1/2 hours. The time before that took 5 hours for an oil change and tire rotation . I scheduled an appointment time for each of these dates of service.
The employees are very nice, but I would not recommend
The employees are very nice, but I would not recommend going to this dealership. My last appointment for an oil change, tire rotation and battery change took 3 1/2 hours. The time before that took 5 hours for an oil change and tire rotation . I scheduled an appointment time for each of these dates of service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We apologize for the extended wait time you experienced during your last appointments. We take customer satisfaction seriously and will address this issue with our team to ensure more efficient service in the future. Thank you for giving us the opportunity to improve.
I love my Service department.
I love my Service department. They get you on and out. I did a walk-in appointment and it didn't take them anytime to take care of the problem.
I love my Service department.
I love my Service department. They get you on and out. I did a walk-in appointment and it didn't take them anytime to take care of the problem.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
When I bought my truck it was a great experience but when
When I bought my truck it was a great experience but when I had recalls on the truck I called and spoke to John in the service dept he said he would order the parts and call me back he never called I called back he was out so I was transfered to a manage he did not answer so I left a message to call Me back he never did so I assumed they did not want to fix the recalls.
When I bought my truck it was a great experience but when
When I bought my truck it was a great experience but when I had recalls on the truck I called and spoke to John in the service dept he said he would order the parts and call me back he never called I called back he was out so I was transfered to a manage he did not answer so I left a message to call Me back he never did so I assumed they did not want to fix the recalls.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi there, thank you for bringing this to our attention. We apologize for the inconvenience and miscommunication. We take recalls seriously and are committed to resolving any issues. Please call us at (insert contact information) so we can address this issue for you. Thank you.