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Principle Toyota in Memphis

(2,050 reviews)
Visit Principle Toyota in Memphis
Sales hours: 8:30am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:30am–7:00pm 7:00am–6:00pm
Tuesday 8:30am–7:00pm 7:00am–6:00pm
Wednesday 8:30am–7:00pm 7:00am–6:00pm
Thursday 8:30am–7:00pm 7:00am–6:00pm
Friday 8:30am–7:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 7:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 7 awards
2025 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award
New (877) 657-5566 (877) 657-5566
Used (877) 661-5102 (877) 661-5102
Service (901) 466-2290 (901) 466-2290

Inventory

See all 174 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since September 2014.
Principle Toyota of Memphis has been selling Toyota vehicles in the Tennessee area for over 40 years. Principle Toyota of Memphis is a family owned and operated dealership whose mission is to treat you like family. We pride ourselves on our customer service and dedicated employees and this is why our sales and service teams are some of the most knowledgeable in the country. Our goal is to make every customer our friend and exceed your expectation everyday.
Let's Make Memphis Better! Our Community Is A Great Place To Live!

Service center

Phone number (901) 466-2290

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–5:00pm
Sunday
Closed

Reviews

(2,050 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Principle Toyota in Memphis from DealerRater.

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Service department operates in good faith and does a good

Service department operates in good faith and does a good job. I am happy with the work they do.

Service department operates in good faith and does a good

Service department operates in good faith and does a good job. I am happy with the work they do.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Shelton was fantastic upon dropping and picking up my car

Shelton was fantastic upon dropping and picking up my car for a factory recall. I would highly recommend him to assist with any future car needs. The experience was exceptional

Shelton was fantastic upon dropping and picking up my car

Shelton was fantastic upon dropping and picking up my car for a factory recall. I would highly recommend him to assist with any future car needs. The experience was exceptional

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Principle Toyota! If you have any further questions, please give us a call. We're always happy to help!

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Andy Fong never fails to put the right vehicles in my

Andy Fong never fails to put the right vehicles in my path, listen to my needs, and answer all my (many) questions. He?s not only an amazing salesman but just a great guy to spend an afternoon with. The financial side of things was also smooth and run by friendly and well informed folks. I?ve never had a bad time at Principle and recommend them to everyone who says they?re looking for a vehicle.

Andy Fong never fails to put the right vehicles in my

Andy Fong never fails to put the right vehicles in my path, listen to my needs, and answer all my (many) questions. He?s not only an amazing salesman but just a great guy to spend an afternoon with. The financial side of things was also smooth and run by friendly and well informed folks. I?ve never had a bad time at Principle and recommend them to everyone who says they?re looking for a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Samantha, we're happy you found our staff to be so supportive during your experience here at Principle Toyota. Please let us know if there is anything else we can do for you; we are more than happy to help!

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Shelton M.

Shelton M. Great service representative that provided timely and accurate information He shared relevant feedback and important suggestions The atmosphere indicated that the customer?s needs was the main priority

Shelton M.

Shelton M. Great service representative that provided timely and accurate information He shared relevant feedback and important suggestions The atmosphere indicated that the customer?s needs was the main priority

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello Brenda, we're happy you found our staff to be so supportive during your experience here at Principle Toyota. We are always more than happy to assist you if anything else comes up. Take care!

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Principle Toyota in Memphis was the perfect place for my

Principle Toyota in Memphis was the perfect place for my fianc� and I to purchase my new RAV4. I couldn?t recommend them enough!

Principle Toyota in Memphis was the perfect place for my

Principle Toyota in Memphis was the perfect place for my fianc� and I to purchase my new RAV4. I couldn?t recommend them enough!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Lauren, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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I purchased a RAV4 from Principle Toyota on Winchester

I purchased a RAV4 from Principle Toyota on Winchester rd, and I couldn’t be more satisfied with the experience! From the moment I walked in, the staff was professional, welcoming, and very knowledgeable. Kendrick and Andy were especially helpful—patiently answering all my questions and guiding me through the process with my budget in mind. The entire process was smooth, from test driving to financing. They offered me a great deal, and the car was spotless and ready to go when I picked it up.

I purchased a RAV4 from Principle Toyota on Winchester

I purchased a RAV4 from Principle Toyota on Winchester rd, and I couldn’t be more satisfied with the experience! From the moment I walked in, the staff was professional, welcoming, and very knowledgeable. Kendrick and Andy were especially helpful—patiently answering all my questions and guiding me through the process with my budget in mind. The entire process was smooth, from test driving to financing. They offered me a great deal, and the car was spotless and ready to go when I picked it up.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello Emmanuel, thank you for your kind review; we are happy to pass along your comments to the team here at Principle Toyota! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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My service was on time and fast.

My service was on time and fast. Shelton was courteous and knowledgeable. Great experience. Thanks

My service was on time and fast.

My service was on time and fast. Shelton was courteous and knowledgeable. Great experience. Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

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Rodger Parker is a great service rep and makes the

Rodger Parker is a great service rep and makes the overall service experience very easy. I always make my service appointment with Rodger because of his professionalism.

Rodger Parker is a great service rep and makes the

Rodger Parker is a great service rep and makes the overall service experience very easy. I always make my service appointment with Rodger because of his professionalism.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Richard, we're happy you found our staff to be so supportive during your experience here at Principle Toyota. We are always more than happy to assist you if anything else comes up. Take care!

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Great job keeping my Highlander going strong at 100K

Great job keeping my Highlander going strong at 100K miles! John Sneed has always been very helpful, and everyone here is very friendly and efficient. Thank you!

Great job keeping my Highlander going strong at 100K

Great job keeping my Highlander going strong at 100K miles! John Sneed has always been very helpful, and everyone here is very friendly and efficient. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello John, we're happy you found our staff to be so supportive during your experience here at Principle Toyota. We are always more than happy to assist you if anything else comes up. Take care!

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I was very pleasant, customer service was helpful and

I was very pleasant, customer service was helpful and ready to answer any concerns I had. The service was completed in a timely manner and suggestions on safety issues was noted in the comments section.

I was very pleasant, customer service was helpful and

I was very pleasant, customer service was helpful and ready to answer any concerns I had. The service was completed in a timely manner and suggestions on safety issues was noted in the comments section.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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