Principle Toyota

(4.8) 961 reviews

Dealer on Cars.com since September 2014

Currently in stock!

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Today's Hours

Sales 8:30 AM - 8:00 PM
Service 7:00 AM - 7:00 PM
Mon 8:30 AM - 8:00 PM
Tue 8:30 AM - 8:00 PM
Wed 8:30 AM - 8:00 PM
Thu 8:30 AM - 8:00 PM
Fri 8:30 AM - 8:00 PM
Sat 8:30 AM - 8:00 PM
Sun Closed
Mon 7:00 AM - 7:00 PM
Tue 7:00 AM - 7:00 PM
Wed 7:00 AM - 7:00 PM
Thu 7:00 AM - 7:00 PM
Fri 7:00 AM - 7:00 PM
Sat 7:00 AM - 5:00 PM
Sun Closed

Reviews

4.8
961 lifetime reviews. Includes reviews of Principle Toyota from DealerRater.com
  • No Pressure Experience
    October 5, 2017

    We were in the market for a new SUV and went to Principle because of a bad experience at another dealership. They took good care of us. We took a ca...r home for a day to try it out ended up buying it. Tomas was our sales person and was helpful but was new so Jimmy backed him up. I would recommend you check them out if you are in the market for a toyota.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Mr. Elliot! Tomas and Jimmy are excellent people and really represent the exceptional care we strive to give. We are glad we were able to ma...ke up for the previous bad experience you had, and hope to keep you with the Toyota brand for all your future purchases!


  • God bless Principle Toyota
    January 21, 2018

    After another dealership damaged our credit, Sandeep along with Peter and Doc, worked super hard to get a car for us. The explained everything before ...they did it, worked hard to get us the best rate and price. We are so very appreciative of them for everything!!! Thank you guys, thank you thank thank you! Doc, I???m sorry I can???t remember your first name but 5 stars to you as well!!!!!!

    Customer Service
    Quality of Repair
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    Overall Experience
    Does recommend this dealer

  • A good environment with everybody
    January 21, 2018

    I gave this rating because I was served good and fair and enjoying my new Toyota the repair shop was very good service and on time

    Customer Service
    Quality of Repair
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    Overall Experience
    Does recommend this dealer

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Service & Repair

Service Reviews

4.8

376 lifetime reviews of the Service Department.
Includes reviews of Principle Toyota from DealerRater.com

  • headlight replacement
    November 10, 2017

    I want to commend Edwin Gutierrez for his assistance yesterday. My son tried to replace the headlight on my Prius, but it turned out to be too diffic...ult for him. I called Principle Toyota"s service department to set up an appointment to have the bulb replaced. Lucky for me, Edwin Gutierrez answered the phone and told me I could come out right away and get the job done. He met me at my car and took care of everything. I really appreciate the service at Principle Toyota.

    Customer Service
    Quality of Repair
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    Overall Experience
    Does recommend this dealer
    Came in for service or repair

  • Two Hour Wait to Change a Battery
    September 11, 2017

    I had battery trouble over the weekend and woke up to a truck that wouldn't start on Monday morning. Drove in to the dealership first thing that morni...ng after having to jump start my truck. I was about the tenth vehicle to arrive and was told it would be a two hour wait for them to change a battery. Since I couldn't turn off the truck do to having to be jumped started again, the service advisor told me he would have the technician move it and put a note on the truck to leave it running... for two hours! This is ridiculous and extremely unprofessional!

    Customer Service
    Not Applicable
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    Not Applicable
    Pricing
    Overall Experience
    Does not recommend this dealer
    Came in for service or repair
    Principle Toyota

    I apologize for your experience. I would like an opportunity to reverse your opinion and to see if there is anything I can do personally. Please fee...l free to contact me directly at: tlochner@principleauto.com. Thank you for your consideration! Sincerely, Todd Lochner General Manager Principle Toyota


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Service Pricing

    Tire Rotation

    $19.95

    Oil, Filter Change

    $34.99

    Wheel Balance

    $49.99

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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Special Offers

This dealership offers 292 Offers on 20 Models

About Our Dealership

Dealer on Cars.com since September 2014

Principle Toyota of Memphis has been selling Toyota vehicles in the Tennessee area for over 30 years. Principle Toyota of Memphis is a family owned and operated dealership whose mission is to treat you like family. We pride ourselves on our customer service and dedicated employees and this is why our sales and service teams are some of the most knowledgeable in the country. Our goal is to make every customer our friend and exceed your expectation everyday.

"Let's Make Memphis Better! Our Community Is A Great Place To Live!"
Principle Toyota
7370 Winchester Rd Memphis, TN 38125
New (888) 667-0119
Used (888) 650-3876
Service (901) 466-2290
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