Sunrise Buick GMC at Covington Pike

Reviews

4.6
(27 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

Service

Service advisor Joey is exceptional and with his customers

Dealer response

Your satisfaction is important to us, so we want to sincerely thank you for choosing Sunrise Buick GMC, INC. and we hope to see you again soon!

1.0

Customer service

Poor customer service no contact for three days after they took possession of truck had to go out in person to find out what status was no one would answer phones as reps and service manager would return phone call either very unprofessional didn?t care customers interest

Dealer response

Thank you for your feedback, Carlos. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us our General Manager, Dominik Huhn, at (901) 372-8000 to discuss your concerns, as your satisfaction is of utmost importance to us.

5.0

Sunrise on Covington Pike

The service writers are really friendly and professional. They?ll get you in and out without any problems. They?re really good at keeping you updated on what?s being done to your vehicle

Dealer response

Hi Jesus, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

5.0

Sunrise on the Pike

This experience by far has superseded previous visit. I would like to say Joey in the service department was efficient and just a pleasure to work with. He kept me informed discussed repairs and addressed all concerns regarding my vehicle. That guy needs a raise.

Dealer response

Hi Tunja, thanks for your praise and kind comments about our team. We will definitely pass along your kind words to Joey! Thank you so much again for your feedback! We hope you have a great day!

1.0

timba

bought a 2006 ford ranger xl 3.0 ltr engine automatic transmisson . the sales manager let me talk ta mechanic about the truck ,the mechanic said that the fuel injector rail had a crack in it, being a mechanic myself for forty years thought that would be an easy fix. had truck towed to house eighty five dollar bill. fixed injector problem,truck cranked and ran but had a miss smoke comming out tailpipe. added water to radiator and it was comming out from the cylinder head and block. there was nothing said about a blown head gasket i would not by a car from sunrise gmc never

Dealer response

Hi, we are disappointed to learn of your experience here at Sunrise Buick GMC, Inc., but will take this opportunity to improve. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to our General Manager, Dominik Huhn at (901) 372-8000 at your earliest convenience. Take care!

4.0

Service

Very please with the service in and out in 30 minutes. Show room didn't have any new cars to look at while I was waiting. Could have had a deal but no one was available. Service department had snacks and were very prompt.

Dealer response

Hello, we're so glad we could be of service to you! We appreciate you giving us the opportunity to improve by leaving feedback, and we hope to see you here again down the road. Take care!

5.0

Awesome

Awesome experience every time! Great customer service and the employees explained everything done to my car in detailed.

Dealer response

We're glad everything was completed quickly and to your satisfaction! If you have any further questions, please don't hesitate to reach out!

5.0

Excellent Customer Service

Love this place, they make my life so much easier.

Dealer response

Your satisfaction is important to us, so we want to sincerely thank you for choosing Sunrise Buick GMC Covington Pike and we hope to see you again soon!

5.0

Best Customer Service ever!

Im so glad I purchased my 2016 Regal from Sunrise. Every time I have my vehicle service I am treated with world class customer service. I love this place. They make servicing my vehicle super easy and convenient. I would recommend anyone purchasing a car to go to Sunrise. They know how to take car of peoples needs.

5.0

Consistently Wonderful!

This is the best dealership service department I have ever patronized. They are polite, greet you with a smile, helpful, explain things thoroughly, offer refreshments and do their very best to make sure you are satisfied.

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