Wolfchase Toyota

Toyota Service BEWARE!! It is widely recognized that Toyota vehicles are synonymous with quality, reliability, and dependability. Generally, my experience with the dealer servicing my 21’ Highlander has been positive until recently. I have encountered multiple issues with the Wolfchase Service department, particularly concerning the frequency of oil changes. I was informed that they could not perform an oil change because my mileage was insufficient (over 4,500 miles) and that intervals of 5,000 to 10,000 miles were acceptable. I disagreed and questioned whether the service was being conducted properly. I had never observed any issues with the Highlander. However, on March 1st, the vehicle experienced a very difficult start and emitted a rough misfiring engine idle sound. I took the car to Wolfchase since they had handled most of the servicing. Initially, they suggested replacing the battery and coolant. Three days later, I received a call about a coolant leak and engine damage. I then consulted with the assistant service manager about repairing the vehicle and was informed that Toyota might assist with the engine replacement, which would typically cost $8,200, with a potential discount of 25-50%. I waited patiently for over a week, only to receive a call from the service manager stating that no assistance would be provided by Toyota, and his demeanor was condescending and matter-of-fact. Subsequently, I was advised to reach out to Toyota Brand Loyalty myself, which I did without delay. Toyota required an estimate for the repairs, which was eventually provided, but the cost had risen to $9,673. After another two weeks, I learned that no assistance would be forthcoming from Toyota, as the service manager had informed them that corporate intervention was unnecessary for my situation. Ultimately, I required repairs for my car and made a down payment of $2,500 three and a half weeks ago to initiate the work. Two weeks went by without any communication, prompting me to call and hear the usual excuses about delays in parts, a busy schedule, and the technician needing to attend to another customer's vehicle. With each conversation I had with Wolfchase service, the situation seemed to evolve, revealing new issues one by one (coolant leak, head gaskets, oil in the intake, and now debris in the exhaust manifold and catalytic converter). Throughout this process, I received no photographs or tangible evidence of the damage to my car, only notes being recited during phone calls. Although the car is operational, the service engine light illuminated during the test drive and may activate again due to debris in the exhaust manifold and catalytic converter. Why was this not identified during the engine replacement? Additionally, there are varying pricing and discount tiers (20-50%). The service manager concluded that I would only receive a 20% discount, with some additional stipulation that I suspect is forthcoming. I do not have this substantial sum of money for these unforeseen repairs. Why did Toyota not provide assistance in addition to the dealership that performed most of my service? Based on this experience, I personally will NEVER have my vehicle serviced or purchase another vehicle from this dealership or Toyota again!

Great team everyone works as a team to make buying a vehicle smooth and easy,starting with the salesman .Great knowledge of sales and Incentives .

This was a very pleasant process buying the car. Abdul was so very helpful and went above and beyond for us. Scott was also helpful explaining the buying process and John was great explaining all the things about the car.

I had to drive six hours from out of town to pickup my vehicle,because they had the exact spec I was looking for. I got to the dealership at 3:20 PM, local time and was out by 3:45 PM,on a busy Saturday afternoon no less. I literally could not believe I was in and out of the finance office in under 10 minutes. My F&I Courtney Young was spectacular,there was no high pressure sales or add-on gimmicks just an efficient and straight forward business transaction that made the whole experience so awesome. My Sales guy Matthew Harvey knocked it out of the park with getting the information I needed before hand and getting me in and out in no time. Buddy Nash the Sales manager was a professional and made things move as smooth as I've ever experienced at a dealership. My only regret is that I had to drive 6 hours to experience the best car buying at a dealership I ever had. But,I would do it again with this group of professionals in a heart beat. Thank you guys at Wolfechase Toyota...y'all have an awesome culture at your dealership-customer-centric.

I was looking for a Toyota Corolla Cross Hybrid and I found it at Wolfchase Toyota. I live out of the state and couldn’t find the Corolla Cross in a hybrid anywhere near me, but Wolfchase had it. I contacted Wolfchase via their website and was introduced to Abdul Bldiar shortly thereafter. I found Abdul knowledgeable and thorough throughout the entire process. I had never purchased a new vehicle. Abdul got me a great deal & expedited everything necessary to get me into a new car within a few short days. On Saturday, at the end of a hectic workweek, I traveled down to Tennesseee & drove away in a new Toyota Corolla Cross Hybrid. Thanks Abdul!! Thanks Wolfchase Toyota!!

Salesman wasn't pushy like some.Car was as advertised. They didn't drive me nuts over the phone. Prompt replies.

Ben the Hawaiian salesman went above the norm for accommodation. Did a virtual test drive for me, answered all my questions, provided input daily and communication with finance dept. stayed after hours to ensure transport company loaded vehicle and changed out wiper blades without my input. Highly recommend asking for Ben if you are Looking for a car here

Salesman showed me exactly what we were looking for and made the process extremely easy.

The service representative was able to manage everything needed to get the car we purchased ready to drive. Things like license, registration, insurance, title transfer, both old and new cars, and tag transfer. The service representative helped us understand some of the 'bells and whistles' on the new car. Feeling good about the whole process.

Courteous pleasant. Trell Explained all features of car. No pressure to buy extended warranty Clean