Rectangle 48
Sales 8:00 AM - 6:00 PM
Service 7:00 AM - 5:00 PM

Steve Marsh Ford Hours

Sales

Monday

8:00 AM - 6:00 PM

Tuesday

8:00 AM - 6:00 PM

Wednesday

8:00 AM - 6:00 PM

Thursday

8:00 AM - 6:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

8:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 5:00 PM

Tuesday

7:00 AM - 5:00 PM

Wednesday

7:00 AM - 5:00 PM

Thursday

7:00 AM - 5:00 PM

Friday

7:00 AM - 5:00 PM

Saturday

Closed

Sunday

Closed

About Our Dealership

Dealer on Cars.com since November 2009

Welcome to Steve Marsh Ford! Located in Milan, TN, Steve Marsh Ford is proud to be one of the premier

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dealerships in the area.From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Steve Marsh Ford a good one ? for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you?ve come to the right place. Call 888-356-6806 for your No-Obligation Internet Price Quote from our Internet Director Bobby Moody

"Where Price Sells Cars & Service Keeps Customers!"

Sell & Trade

Sell or Trade-in Your Car for Cash
Dealers are constantly looking for used inventory. Request an appraisal to find the cash or trade-in value of your car.
Request an Appraisal

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.2 out of 5 4.2
14 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    October 15, 2018

    Do not buy a vehicle from Steve Marsh Ford! Absolutely do not buy a vehicle from salesman JD This dealership operates without any sense of integrity or... honesty. I took delivery on a brand new vehicle that had damage on the bumper. I was not going to take delivery on the vehicle once I arrived and saw the damage. I told jd they could fix it first and we could come back to finish the final sale. He reassured me that they would take care of it but could not do it that day because their body/paint employee was not there. I told him I was uncomfortable completing the sale until the issue was rectified. He proceeded to provide me with a “work due bill” stating that they owed us a repair job to the bumper at my convienence. I again was reassured that they are a small town dealership and that their word is as good as gold and they are backing that up with this “due bill” and promise to make things right. I was convinced they were legit, took delivery and returned weeks later for the repair. WELL, their repair job was like a bandaid on a gaping wound. It was a mere smear of paint over a damaged bumper. Completely unacceptable!! When I confronted jd with the fact that this is not what was promised. He callously replied, that’s all they could do for me. I reminded him that I told him I was not taking delivery on this vehicle unless they corrected the issue 100%. I reminded him that he promised me they were 100% good for there word. Bottom line, they suckered me into buying a vehicle that they knew I was ready to walk away from the day of the sale. Bottom line, they DID NOT MAKE THINGS RIGHT AS PROMISED. Upon contacting the manager, I never received a return phone call. This dealership is as corrupt as they come. Do not buy from them!!!! Be very weary of the other glowing reviews for this “small town dealership.” Lots of “family and friends” posting......????

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 17, 2018

    My husband bought me a 2018 Ford Fusion on February 14th. He said this was the by the far the easiest car buying experience he has ever had. He also said... he was impressed with his salesman it was raining and he came out in the rain and helped him find vehicle. Great job my husband and I would definitely buy another vehicle from you and will recommend you to friends. The bonus I love this car it is awesome!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank You so much. It is our pleasure to be of service.

  • July 29, 2016

    I came here last week for A/C work on my truck. I was sure it was going to be an overly expensive and bad experience. I couldn't have been more wrong.... The price was reasonable and the repair guys were very helpful. They also warranty their work. I'm glad I came here even though I bought my vehicle elsewhere.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thankyou so much for your review.

  • 5.0 out of 5
    February 9, 2018

    I did not end up buying a car from here ONLY because i ended up chosing a different one they did not have it stock. But the attention and time that Leon... in sales gave me prompted me to write this. He took time out to keep checking up on me and helping me. I wish they would have had the car i bought just so he got the credit!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thankyou! It was our pleasure. Sorry we were not able to earn your business but glad you found what you were looking for. Thanks again.

  • 5.0 out of 5
    January 21, 2018

    We ordered the exact vehicle we wanted and the staff was very informative and patient during the process. We were very pleased with the service and all... the helpful staff when the truck was delivered. Would definitely use this dealership again.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking time to leave us a review! It was our pleasure to help. We look forward to serving you and your family for years to come ...for all your automotive needs.

  • 5.0 out of 5
    March 20, 2017

    I recently bought a 2013 dodge avenger from Steve Marsh milan tennessee Phillip Mcknight was awesome salesperson he went above and beyond to help me get... financing with not the best credit score the whole team was very friendly they even provided coffre and popcorn ehile we waited and a lounge with tv I am very pleased with way I was treated and with car I will definetly buy there again Thanks guys for all your help!!!!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thankyou so much for your review.

  • 5.0 out of 5
    August 11, 2016

    My husband got work done there last month and was happy with the work so I came here for a tuneup a few days ago. They had me in and out fast and the technician... was friendly. He even offered some tips on how to get more life out of my tires. I will definitely come here again.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thankyou so much for your review.

  • 5.0 out of 5
    July 12, 2016

    Mr. Ford, customer service, was awesome I appreciate the attention that I received, I needed my oil changed and other services on my car, he asked questions... and listen to me and said no worries I will fix it , I left their with a peace of mind knowing I had been given the best service I would definitely recommend Mr. Ford. Thank you Sincerely.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thankyou so much for your review.

  • 5.0 out of 5
    July 11, 2016

    Steve Marsh was very helpful & courteous with utmost professionalism. He listened to my requests & provided detail solutions to better serve my needs.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thankyou so much for your review.

  • 5.0 out of 5
    July 11, 2016

    I came for my 1st oil change and was pleasantly surprised. The guys were very polite and friendly. I was pressed for time and they managed to get me in... and out in about 30mins. I have always dreaded service departments because they keep you waiting forever and are rude, not here though! Thx guys, you're the best!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your business. Customers like you make it a pleasure to serve.

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