I had my truck towed to Ross Motors because my lift pump would not activate. I was told it was not the lift pump, that was fine. I was told the problem... was a leaking fuel filter housing. The part was obsolete and has to be replaced with a Mopar part that costs $1,200.00. I was told there is no after market parts that the service manager was aware of. Labor was $300. A week later I was told the truck was ready for pick up. I paid over the phone because I could not get a ride until after normal work hours. I tried to start the truck that evening and got the same identical problem. The lift pump would not activate. After repeated tries I got it to start and drove it home. I researched the problems on the dodge forums and found the identical symptoms that called for a new ecm. The next morning I called and talked to the service manager Jimmie. He said it is very seldom an emc problem, it is most likely a sensor problem. Long story short I had to have it towed back to the delearship. 3-4 days later I came to pick it up and was told again it was not lift pump related I had iced up fuel lines. Drove the truck home. Next morning it would not start. I had to have it towed back to Ross Motors. Long story short they finally diagnosed the problem as the emc by hooking up an emc to the system that Jimmie had at home (think about that for a minute). I was told it would cost an additional $2300 to replace, or a wire could be installed to bypass the EMC. I opted for the wire. Ross Motors sent me a bill for the tow back to the dealership. When I questioned the charge Jason said he would take care of it and then we would call it quits
These people were very rude to me I had to call two different times just to find out if they still had the car I was interested in and after talking to... 4 different people I was told that they wouldn't be able to sell me the car because they had two or three deals on it . I have a hard time understanding when I'm a cash buyer and have the money to buy why they wouldn't sell it to me . I would never recommend this dealership. I went to a different dealer and drove off with my new car in less than 30 minutes and they were nice and wanted to sell me a car and did
I was very pleased with my experience purchasing a new 2014 Ram 4x4 pickup. This was the best car purchase experience I have ever had and I have bought... many new cars over the years. A no pressure very accommodating dealer. Got me just what I wanted and it was a very quick purchasing experience.
We are glad that you had a great experience, and hope it was worth your drive down here Mike.
Wonderful service all around! Amazing people, especially DEAN!!
Dee, we are so happy to have had the opportunity to assist you with your vehicle purchase. We hope that you tell all of your friends and family about... the way you were treated here, and tell Ashley "thanks"!
Dear Mr. Ross, After a 2nd visit in a month I think the vexing problems of the Chrysler stopping as I drive & associated dimming and inoperative functions... (only at times) is now solved. 1st trip - new battery 2nd trip - new alternator Mr. Ross, I have bought 3 Chryslers from you and I have enjoyed not only the experience of the purchases but the fine work your service dept. does. Jimmy and Jacob were very helpful. It must be good for me to drive 50 miles 1 way. I look forward to my next Chrysler from you.
Frank, thank you for all that you said. We take pride in our service department and all of our technicians, and Jimmy and Jason are a major part of o...ur service department. We appreciate your business, and hope to keep you happy for a very long time to come.
My dad has already bought two cars from them, and they made me getting into a new car so easy. Im so happy with my new journey.
Carrie, thank you for letting us help you find the vehicle that you wanted. We enjoyed helping you, as we've enjoyed helping your family over the yea...rs.
Salesman, Dean Kenton, is super. I have bought numerous vehicles from him over the last 10 years at another dealership, and will follow him anywhere !
Thank you Mr. Horner, as always, it was my pleasure helping you find your next vehicle. You are not only a customer, you are truly my friend. Dean K...enton
Excellent Customer Service I have recommended this dealer to many people at work
Teresa, thank you for letting us be your dealership of choice. Butch has over 25 years of experience in selling cars, and I am happy that you came ba...ck to him for your latest purchase. We look forward to assisting you and your family and friends far into the future.
Great service & Employees! I have 6 vehicles and they all get serviced here...
Steve, you have been a customer to Ross Motors for many years. We truly appreciate you!
I love the atmosphere of a small town dealership, and this one is totally great. They have a small sales staff (2) who greet everyone that comes by. The... process is so smooth and fast, I was literally shocked that I was in and out within 30 minutes! Great Job guys, keep it up!!!
We try to give everyone that comes in the "family treatment", and we are happy that you are happy. Thank you for choosing us!