Herrin Gear Autoplex

3.7 out of 5 3.7

Reviews

3.7 out of 5 3.7
151 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    August 19, 2019

    I have lived in the Jackson Metro Area for 15 years. I have purchased 3 BMWs (1 new 750Li 2 certified preowned). Each time I buy another BMW, I try to... purchase from this dealership and they fail everytime. This dealership has the absolute worse sales team of any luxury brand dealership that I have had the pleasure of dealing with. My last experience with them tops all. My wife went to test drive a certified preowned vehicle. While test driving she had her BMW appraised for a trade in. After the salesperson finished the appraisal, he began to tell my wife that her car is going to soon fall apart and she should get rid of it so she doesn't have to pay the cost of to fix it. He started describing all the things that would soon go wrong with her car based on zero facts. Her car has never had any issues and has less than 100k miles. He tried to use a scare tactic to force her to purchase a new vehicle and to justify a horrible trade-in offer. These are practices that I assume are used at the backyard auctuon dealerships but definitely not the service I expect from a luxury brand. To top it off, I was told that this issue was serious and that the GM would contact me immediately. It has been a week and I have not heard from him.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    April 26, 2019

    This review is a little skewed since we haven’t actually purchased a car yet. But, Brian Sexton has been helping with our car search after my accident,... even when I told him i’m waiting on insurance and won’t purchase anything for a while (we have another old vehicle We’re using for now), picky, and do my own research. I even suggested him not wasting time on us since I’m not ready to purchase yet. He’s been nothing but helpful, accommodating, and patient, even on all of the test drives. He does give courtesy calls every couple of weeks, but asks if I have questions about anything - is never pushy. I would recommend this group, or him, because of this kindness.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    December 11, 2018

    Was in dire need of vehicle after wife’s previous vehicle motor went out. The car had over 180k miles on it and I was just saying let’s find you a nice... used car. Went to Herrin Gear the next morning and spoke with Vincent. Service was amazing. Found wife a car the same day and was going to get it serviced. So he gave us a loaner vehicle until her car was ready. Process was smooth. Conversation was great. Knowledge of the car salesman was great. Knowing what to do as far as what we were looking for. Will be going back for future purchases.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    June 24, 2017

    Shopping was pleasant and sales person ( Jessica ) was helpful and no pressure at all. Worked with us in any way she could. Management also helpful and... polite. Will shop with then when I am again in the market for an automobile.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 18, 2017

    Outstanding and very professional! They will deal and are extremely knowledgeable and very accommodating. Highest rating for these people!!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    April 15, 2017

    It was just an easy experience. No hassle. I happened to be in the area when my signal lights went out. I got in very easily with no appointment and got... out just as fast.

    Not Applicable
    Customer Service
    4.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 9, 2017

    Herrin Gear is wonderful to work with. People are friendly and knowledgeable. Jessica who I worked with was friendly, knowledgeable and provided great... customer service. She was able to quickly answer any questions or concerns I had.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 5, 2017

    The experience was great, professional salesman and courteous. I was able to get a car the same day, I didn't have to wait as long either.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 12, 2017

    Although the car I was interested in ended up being sold, the dealer I corresponded with was extremely helpful and went above and beyond to try to help... me.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 3.0 out of 5
    December 31, 2016

    The car I wanted was not available where I live. I guess I'm not surprised that there was little follow up, but I was hoping to get someone to help find... the car I wanted.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
View More Reviews