Herrin Gear Autoplex

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
155 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    October 21, 2020

    Purchased Chevy Silverado with 30,000 miles. Check engine light continues to come on after 3 visits.Only had it a few months then transmission goes out.... They want to rebuild it. That’s like giving ur moma a diseased kidney transplant. I have never bought new. This was a switch from my Fords guess I will be going back. This has been awful. I think there is class action suit so let me go check that out.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 26, 2020

    I was very satisfied with the staff and the cleanliness of the facility. Very friendly staff and very knowledgeable of my vehicle. I will return in the... future for oil change etc.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 14, 2020

    Thanks to Mr. Terrance Burnett, I am a new Infiniti owner. Mr. Burnett answered all my questions about the Q50. Because I live in Alabama and could... not readily come to the dealership, he sent me pictures and information about the feature and options at a price lower than any other dealers that I visited. Herrin-Gear Infiniti's will be my first stop when consider buying another new or used car.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 10, 2019

    I had the best dealers of all times. It has been 7 years since I had a car note. If I had known my experience that I received was going to be as impeccable... as it was, I would have contacted Mr. Mark Fortune and Mr Wallace Purser a long time ago. Such awesome gentlemen who went pass the extra miles to meet our needs. I will never forget this experience nor will I take their kindness for granted. They are simply the best! Oh and I cannot forget Jeff, he is the best as well!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    August 19, 2019

    I have lived in the Jackson Metro Area for 15 years. I have purchased 3 BMWs (1 new 750Li 2 certified preowned). Each time I buy another BMW, I try to... purchase from this dealership and they fail everytime. This dealership has the absolute worse sales team of any luxury brand dealership that I have had the pleasure of dealing with. My last experience with them tops all. My wife went to test drive a certified preowned vehicle. While test driving she had her BMW appraised for a trade in. After the salesperson finished the appraisal, he began to tell my wife that her car is going to soon fall apart and she should get rid of it so she doesn't have to pay the cost of to fix it. He started describing all the things that would soon go wrong with her car based on zero facts. Her car has never had any issues and has less than 100k miles. He tried to use a scare tactic to force her to purchase a new vehicle and to justify a horrible trade-in offer. These are practices that I assume are used at the backyard auctuon dealerships but definitely not the service I expect from a luxury brand. To top it off, I was told that this issue was serious and that the GM would contact me immediately. It has been a week and I have not heard from him.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    April 26, 2019

    This review is a little skewed since we haven’t actually purchased a car yet. But, Brian Sexton has been helping with our car search after my accident,... even when I told him i’m waiting on insurance and won’t purchase anything for a while (we have another old vehicle We’re using for now), picky, and do my own research. I even suggested him not wasting time on us since I’m not ready to purchase yet. He’s been nothing but helpful, accommodating, and patient, even on all of the test drives. He does give courtesy calls every couple of weeks, but asks if I have questions about anything - is never pushy. I would recommend this group, or him, because of this kindness.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    December 11, 2018

    Was in dire need of vehicle after wife’s previous vehicle motor went out. The car had over 180k miles on it and I was just saying let’s find you a nice... used car. Went to Herrin Gear the next morning and spoke with Vincent. Service was amazing. Found wife a car the same day and was going to get it serviced. So he gave us a loaner vehicle until her car was ready. Process was smooth. Conversation was great. Knowledge of the car salesman was great. Knowing what to do as far as what we were looking for. Will be going back for future purchases.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    June 24, 2017

    Shopping was pleasant and sales person ( Jessica ) was helpful and no pressure at all. Worked with us in any way she could. Management also helpful and... polite. Will shop with then when I am again in the market for an automobile.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 18, 2017

    Outstanding and very professional! They will deal and are extremely knowledgeable and very accommodating. Highest rating for these people!!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    April 15, 2017

    It was just an easy experience. No hassle. I happened to be in the area when my signal lights went out. I got in very easily with no appointment and got... out just as fast.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
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