Reviews
I am always pleased with the service at Herrin-Gear Infiniti. I came in for a tire rotation and oil change, and it was done promptly, and the staff was courteous as usual.
I am always pleased with the service at Herrin-Gear Infiniti. I came in for a tire rotation and oil change, and it was done promptly, and the staff was courteous as usual.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your continued support and another outstanding 5-star service review! We truly appreciate you choosing Herrin-Gear INFINITI Service in Jackson, Mississippi and, most importantly, your comment that you are always pleased with the service you receive from our team. Earning that level of confidence through consistently great experiences means a great deal to us. We're glad your oil change and tire rotation were completed promptly and that our team provided the courteous service you've come to expect. A special thank you for recognizing Jamarian as part of your experience—we'll be sure to share your feedback with him. Thank you again for your loyalty and for trusting us to care for your vehicle. We look forward to continuing to provide you with five-star service on every visit! Home of the INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX65 QX80 #HGCares
Jerry Jones at the Service Center always does an excellent job! Infinit of Jackson always does a great job. I am pleased with the work performed.
Jerry Jones at the Service Center always does an excellent job! Infinit of Jackson always does a great job. I am pleased with the work performed.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Martin, thank you so much for the wonderful 5-star service review! We truly appreciate you choosing Herrin-Gear INFINITI Service in Jackson, Mississippi, and we're thrilled to hear that Jerry Jones continues to provide you with excellent service. Thank you for recognizing Jerry's dedication and for trusting our team with your vehicle. It's wonderful to know you're consistently pleased with the quality of our work, communication, and overall service experience. Delivering dependable, high-quality service is exactly what we strive for every day. Thank you again for your continued business and for taking the time to share your experience. We look forward to serving you again on your next visit! Home of the INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX65 QX80 #HGCares
Herrin-Gear Infiniti service department is the BEST! Consistently, the people working there are hardworking, professional, and above all, friendly and sincere. Best people, best mechanics, best service!
Herrin-Gear Infiniti service department is the BEST! Consistently, the people working there are hardworking, professional, and above all, friendly and sincere. Best people, best mechanics, best service!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the incredible 5-star review! We truly appreciate you choosing Herrin-Gear INFINITI Service in Jackson, Mississippi, and we are honored by your kind words about our entire service team. Hearing that you consider our service department "the BEST" means more to us than you know. Our goal is to provide every customer with professional, friendly, and sincere service while delivering quality workmanship they can trust. Knowing that our team's hard work and commitment are making that kind of impact is incredibly rewarding. Thank you for taking the time to recognize Teresa Simon, Charlancia Sanders, Meghan Morris, Valerie Jackson, Tricia, Wendy, Pedro, Patrick, Jerry, and even me. It truly takes a team effort to deliver a great customer experience, and your thoughtful recognition of everyone involved is sincerely appreciated. Thank you for your continued trust and loyalty. We appreciate your business and look forward to continuing to provide you with the exceptional service you've come to expect for many years to come. Home of the INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX65 QX80 #HGCares
My advisor, Patrick, was incredibly personable and accommodating and provided me updates on the service.
My advisor, Patrick, was incredibly personable and accommodating and provided me updates on the service.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback! We truly appreciate you choosing Herrin-Gear INFINITI Service in Jackson, Mississippi, and we're delighted to hear that Patrick provided a personable, accommodating, and communicative service experience. Keeping our customers informed throughout the service process is one of our top priorities, and we're glad he delivered that level of care. We also appreciate your honest feedback regarding your service time. While we're pleased you were satisfied with the quality of the work, communication, and transparency, we know there's always room to improve our efficiency. Your comments will help us continue working toward delivering a complete 5-star experience. Thank you again for your recommendation and for trusting us with your vehicle. We look forward to serving you again on your next visit! Home of the INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX65 QX80 #HGCares
I had a great experience with Herrin Gear Infinity. Krishenia was great at explaining all the details of the car I picked out. Everyone there was really nice, and helpful. Would recommend to anyone.
I had a great experience with Herrin Gear Infinity. Krishenia was great at explaining all the details of the car I picked out. Everyone there was really nice, and helpful. Would recommend to anyone.
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- 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to share your experience! We truly appreciate you choosing Herrin-Gear INFINITI in Jackson, Mississippi, and we're delighted to hear you had a great experience purchasing your vehicle from us. Thank you for recognizing Krishenia Greenwood for taking the time to thoroughly explain the features of your vehicle and for making the buying process enjoyable. We're also grateful for your kind words about Antonio Chambers and the rest of our team. Providing transparent pricing, helpful guidance, and a welcoming atmosphere is exactly what we strive for. Congratulations on your vehicle purchase! Thank you for your recommendation and for trusting our team. We look forward to serving you for many years to come. Home of the INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX65 QX80 #HGCares
Great. I waited a long while but cs was great. Tricia and her mentor awesome.
Great. I waited a long while but cs was great. Tricia and her mentor awesome.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Loretta, thank you so much for the wonderful 5-star review! We truly appreciate you choosing Herrin-Gear INFINITI Service in Jackson, Mississippi, and we're delighted to hear you had a great experience with our team. Thank you for recognizing Tricia and J. for providing awesome customer service. We’re proud of the care and professionalism our team brings to every customer interaction. We also appreciate your patience during your visit. While we're glad our customer service made a positive impression, we know your time is valuable and are continually working to improve our efficiency while maintaining the quality of service our customers expect. Thank you for your recommendation and for trusting us with your vehicle. We look forward to serving you again on your next visit! Home of the INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX65 QX80 #HGCares
Johnny at Herrin-Gear INFINITI went above and beyond to help me get a vehicle within my budget. It was an easy fast process.
Johnny at Herrin-Gear INFINITI went above and beyond to help me get a vehicle within my budget. It was an easy fast process.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
We truly appreciate you choosing Herrin-Gear INFINITI in Jackson, Mississippi, and we're thrilled to hear that Johnny Grishby went above and beyond to help you find a vehicle that fit your budget. Providing a transparent, efficient, and stress-free buying experience is exactly what we strive for, and we're delighted to know your purchase process was both easy and fast. We'll be sure to share your kind words with Johnny—he'll truly appreciate the recognition. Congratulations on your vehicle purchase! Thank you for your business, your recommendation, and for taking the time to share your experience. We look forward to serving you for many years to come. Home of the INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX65 QX80 #HGCares
Patrick is the best! He is caring and very knowledgeable. He always takes care of me. I have not in the past had any good experiences with the other guy but since I had him he’s been very helpful and professional. Thanks Patrick
Patrick is the best! He is caring and very knowledgeable. He always takes care of me. I have not in the past had any good experiences with the other guy but since I had him he’s been very helpful and professional. Thanks Patrick
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the wonderful 5-star review! We truly appreciate you choosing Herrin-Gear INFINITI Service in Jackson, Mississippi, and we're thrilled to hear about your experience with Patrick. Thank you for recognizing Patrick's caring attitude, professionalism, and knowledge. Building lasting relationships and providing consistent, dependable service are exactly what we strive for, and we're grateful to know he has earned your trust. We also appreciate your kind words about Teresa and her support during your visit. Your feedback means a great deal to our team, and we'll be sure to share your comments with Patrick and Teresa. Thank you for your continued business and for taking the time to share your experience. We look forward to serving you again on your next visit! Home of the INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX65 QX80 #HGCares
My salesman was Lathario, and he made my entire experience absolutely seamless. I called the dealership interested in purchasing the brand-new QX65, and from start to finish, he provided exceptional customer service. He went above and beyond by having my vehicle delivered two hours away on a Sunday, which truly exceeded my expectations.
My salesman was Lathario, and he made my entire experience absolutely seamless. I called the dealership interested in purchasing the brand-new QX65, and from start to finish, he provided exceptional customer service. He went above and beyond by having my vehicle delivered two hours away on a Sunday, which truly exceeded my expectations.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Ashleigh, thank you so much for the outstanding 5-star review! We truly appreciate you choosing Herrin-Gear INFINITI in Jackson, Mississippi, for the purchase of your new INFINITI QX65. We’re thrilled to hear that Lathario Barnes made your entire experience seamless from start to finish. Providing exceptional customer service, transparent communication, and a smooth purchase process is exactly what we strive for, and we're especially pleased to hear that the vehicle delivery to your home exceeded your expectations. Going the extra mile for our customers is something we take great pride in. Thank you for recognizing Lathario’s dedication and professionalism, and for awarding perfect scores for your sales, trade-in, finance, and overall purchase experience. Congratulations on your new QX65! We sincerely appreciate your recommendation and look forward to serving you for many years to come. Home of the INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX65 QX80 #HGCares
My salesman was Lathario, and he made my entire experience absolutely seamless. I called the dealership interested in purchasing the brand-new QX65, and from start to finish, he provided exceptional customer service. He went above and beyond by having my vehicle delivered two hours away on a Sunday, which truly exceeded my expectations.
My salesman was Lathario, and he made my entire experience absolutely seamless. I called the dealership interested in purchasing the brand-new QX65, and from start to finish, he provided exceptional customer service. He went above and beyond by having my vehicle delivered two hours away on a Sunday, which truly exceeded my expectations.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Ashleigh, thank you so much for the fantastic 5-star review! We truly appreciate you choosing Herrin-Gear INFINITI in Jackson, Mississippi, for the purchase of your new INFINITI QX65. We’re thrilled to hear that Lathario Barnes made your experience absolutely seamless and provided exceptional customer service throughout the entire process. From your initial phone call to the delivery of your new vehicle, our goal is to make every step easy, transparent, and enjoyable. We’re especially proud that Lathario went above and beyond by arranging delivery two hours away on a Sunday to ensure you received the experience you deserved. Thank you for your recommendation and for recognizing Lathario’s dedication, professionalism, and commitment to customer satisfaction. Congratulations on your new QX65, and welcome to the Herrin-Gear INFINITI family! We appreciate your business and look forward to serving you for years to come. Home of the INFINITI Q50 Q60 Q70 QX30 QX50 QX55 QX60 QX65 QX80 #HGCares