Petro Nissan

2.7 out of 5 2.7

Reviews

2.7 out of 5 2.7
19 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    August 5, 2019

    Exceptional customer service and very professional. The whole time I felt like family. My needs were there top priority. They made sure I got the best... deals they could offer.

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    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you again for taking the time to let us know how we did. We hope you have a great day!

  • 5.0 out of 5
    November 2, 2018

    The service was excellent. The staff was exceptionally friendly and courteous. Mr. Hargrove almost convinced me to apply to purchase a new Altima but... I chose to wait a little while longer(lol). I would definitely recommend this dealership to anyone choosing to purchase a vehicle or for a professional servicing of a vehicle.

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    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you again for taking the time to let us know how we did. We hope you have a great day!

  • 1.0 out of 5
    July 25, 2018

    Despicable example of a dealership. They took my diagnostic fee, told me my car was under warranty, and they won't return my diagnostic fee. Okay, fine,... as long as they fix my car, right? Wrong! They now refuse to service my car because I voiced my displeasure online! Talk about censorship, subterfuge, and fraud. Now you say it's not under warranty? Why tell me it is in the first place? Then proceed to call me a liar? Like I'm lying about being told it's under warranty? Mike Lyle and the shark pit should be avoided.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Reasonable Human, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.

  • 1.0 out of 5
    July 21, 2018

    When I first arrived in the state of Mississippi (2004), this dealership couldn't service my car because they didn't have a trained Nissan mechanic to... service my vehicle. This time the services performed didn't address the issues identified, which got fixed and replaced twenty-hours after leaving their service. My air conditioning was performing better before I paid them to flush out the system and further more they stole four rolls of quarters out of my console.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Sedonia, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.

  • 1.0 out of 5
    July 15, 2018

    I purchased a used 2003 Ford Taurus from Petro. It had belonged to an elderly person that had passed away and her son had kept it in the garage till earlier... this year when he traded it in on a vehicle. It only had 51000 miles on it so I thought that this was going to be a very good purchase being a 2003 model. It lasted me almost 3 months before the torque converter went out. I and my dad have both called and left messages and they never returned the phone call. All we wanted to know was if they carried a warranty on it for 90 days or 10000 miles since they did stand by the car and made the sale. I have emailed the general manager and Tony Petro himself and neither of them have returned my email either. I am very disappointed in their customer service. I have since been without because I am having to save up the money to get the repairs.

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    3.0 out of 5
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    4.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Stephanie Trawick, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.

  • 5.0 out of 5
    May 5, 2018

    Salesman was new and didn't know half of vehicle we test drove. We didn't knock him but what we was more disappointed about was finance manager didn't... speak at all nor did he acknowledge me and my wife in any way. Vehicle was dirty inside out and had a lot of wears in the inside for them to stand firm on price and not replacing worn tires. Overall, facilities was great, salesman was polite and great but finance manager ruin the deal

    2.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you again for taking the time to let us know how we did. We hope you have a great day!

  • 5.0 out of 5
    April 24, 2018

    Even though I did not buy my Titan from Petro they still did an excellent job taking care of my warranty work and did not keep me waiting.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you again for taking the time to let us know how we did. We hope you have a great day!

  • 1.0 out of 5
    August 7, 2017

    while i was waiting for paperwork to finalize the sales manager allowed another customer to jump ahead of me and sign off on the car i was buying. i had... agreed on a price and was waiting on them to finish. i was clearly done wrong and so was the salesman who was working with me , we both came out losers

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Jc, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.

  • 1.0 out of 5
    July 28, 2017

    Very pushy salesman. They would not come down on the price of the vehicle. They didn't care if the payment was in my budget or not. It's like they didn't... even listen to what I needed. Will not recommend Petro to anyone in the future.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Felisha, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.

  • 2.0 out of 5
    January 30, 2017

    My wife bought a new pathfinder in 2015. Since then it's had multiple issues. The latest is the rear a/c controls not working properly. When my wife brought... it to petronamd asked them about it she was told by a service rep named Jared that "that's how is suposss to work". She called me and told me what the rep said so I drove to Petro and showed him the issue, he didn't have a fix and said he would have to research it and give us a call back. A month has passed and he never called back. I called at 8am today and Jarednin service answered. After I told him about the issue and that he failed to call us back he became rude and then transferred me to someone else. This guy was much nicer and said he would call me back with a way to get the car in and get the car looked at and to find a solution. Well now it's 8:15 pm and I never received a call back. This place is ridiculous! I am selling the SUV and will never buy nor recommend this dealership or brand of vehicle to anyone. I was even considering buying a Titan XD, not happening now.

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    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    John, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around.

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