J. Allen Toyota

Overall satisfied with my recent experience as most of the negotiations were via text messages. Sales rep Hannah did a very good job in helping buy the vehicle, with daily up to date notices during its transportation to the dealership. Only real issue is I am having difficulty logging on to the Toyota app.

Car dealerships are normally assessed by the motto "service after the sale". I have dealt with this company for many years, and I can honestly say they are not honest. Not at all. I could go into detail if the company wants to dispute. I have facts, but I'm not to disperse them. My recent service and numerous other occasions were terrible. Hense, "service after the sale".

Buying the car was a breeze thanks to our credit! Asked for all financial and other docs related to sales and only gave me a 1 page doc of the limited life time warranty with the vehicle info listed and a USB drive. Was told everything I need is on the drive. Only gave a 7 day temp tag and told I would be able to get a hard plate in 2 to 3 weeks. It's been 4 weeks and the dealer hasn't even received the title to complete the paper work for submission to the DMV. I came home inserted the USB drive and it indicates the folder is empty. Tried calling to dealer to get them to over night my docs and no one will return my call. Tried calling and texting the salesman and finance manager that handled the sale and they will not answer or respond to messages. They're customer service is horrible post purchase! I'm having to bring the 2025 Corolla in because it's making rattling noises from the outside near the drivers door while driving and also a clicking sound coming from the drivers ac vent. Hoping the service dept is more responsive. I would not recommend this dealer!

J. Allen Toyota 3/21/25 - 4/08/25 Thank you for pointing out the DTC of the 2010 Lexus 460 set of Misfires, DTC of 1-8, all eight cylinders, which another shop caused by installing the wrong spark plugs in the vehicle and multiple damaged connectors. Tech. (430). Installed new Lex Spark Plug Tube Gasket, performed CO2 Testing -Passed.. Replaced 3 Damaged Connectors. Performed a light cleaning on the Throttle body assembly. I performed CO2 testing again and found that the vehicle failed the test. Recommend New Engine Assembly. Subtotal 1533.75 Why? DTC was not performed on the O2 Sensors. My OBD shows this is a problem, and my engine light is on. ?

I recently took my 2013 Toyota RAV4 to J. Allen Toyota for a recall repair and to fix a steering issue. While they did address the recall, the steering problem was not resolved. Initially, I was charged over $800 for the steering repair, but later refunded. They then attempted to charge me over $3,000 for a steering column replacement, which I declined. Additionally, they damaged the interior trim of my car and promised to order a replacement part. However, after multiple follow-ups, I was informed that no order exists in their system. Attempts to reach a manager were unsuccessful. Extremely dissatisfied with the lack of accountability and unresponsiveness. Would not recommend J. Allen Toyota based on my experience.

Left work early, got a babysitter, Drove 75 miles to purchase what sounded like a certified used van. Got there and it was dented (just happened 😂) Engine was filthy , rugged looking. What a waste. Worst part - I think they were expecting a woman they could take advantage of and were surprised to find a man was the buyer. So very disappointing for multiple parties

*NEW BUYERS PLEASE BEWARE* I purchased a vehicle through J Allen Toyota and my overall experience was subpar. They made a mistake on my sales price. The price we agreed on (that I signed on the Proposal) was not reflected on the actual Bill of Sale. The signing process was electronic with my digital signature applied and the process was rushed through. I was given a flash drive with the documents stored on them versus leaving with the physical paperwork in my hand. So, I didn’t notice the mistake until I got home and reviewed the documents on the flash drive. Please pay attention to the tricks that the Sales and Finance team will try to play on you. I wouldn’t have caught the mistake in sales price unless I reviewed the documents on the flash drive when I made it home. Also, I live out of State and they forgot to send me home with a temporary tag for the vehicle. I called Chad (my Sales Consultant) and immediately notified him of the error in my sales price. Both Chad and Paul (the Sales Manager) were very dismissive to my concerns and were quick to rush me off the phone. I was told by Chad, “Well it was a mistake, we are human, sometimes we drop the ball and don’t always get it right”. Seriously? This is your job and it’s completely unacceptable. I was told that I would receive a check with the difference in the sales price. It has now been over one week since I’ve purchased the vehicle and I haven’t received anything. It’s hard for me to fully enjoy my new vehicle because I’m so disappointed in how poorly the situation was handled at this dealership. The quality of the customer service is poor. I have to continuously follow up with them to receive a simple update on the status of my check and it feels like I’m pulling teeth. I just simply want an answer. I shouldn’t have to go out of my way to receive an update on a mistake that was made by the dealership. This is absolutely ridiculous. There are many other Toyota dealerships to purchase a vehicle from. If I could do it all over again, I would take my business elsewhere. If you are interested in buying a vehicle at this dealership, please take my experience as your warning.

Worst place on the gulf coast to purchase a vehicle. Traded a perfectly good running jeep for 2018 gmc sierra that lasted 7 days before the transmission went completely out. All they had to say was oh well you signed a contract. All that money for a vehicle then have to turn around and buy a new transmission. I don't understand how dealerships keep getting away with this. Even after the salesman told the truck had absolutely no issues what so ever. If I could find a lawyer willing to take them on I would sue the xxxx out of J Allen Toyota

I have never written a bad review but when no one will call you back what else can a person do. Here is my story: On July 2nd I had my Toyota towed into J. Allen due to the strong smell of gas. I was scared to drive it. It had 2 recalls on this make and model. I got my car back on July 5th and on the way home the engine light came on and a alarm with the rear light on. So, made another appointment for July 10th and when I got there I was told I needed to leave it. I had more appointments that afternoon so I left making yet another appointment for July 15th at 9:00am. I thought it would help if I brought the car there on Sat. July 13th so they could get started on it ASAP Monday morning at 9:00. I thought for sure it would be taken care of by that afternoon. WRONG!! I called 3 or 4 times to check on the status as I had an emergency and kept getting the run around. No communication about what was going on with my car. Finally about 4:30pm I called and told them I needed my car and was coming to get it fixed or not, I had an emergency. After 7 hours you would think I would know something or have my car back. I was extremely upset!! Wouldn't you be?? When I went to pay I was told it was over $200 dollars but then someone stepped in, ripped a page off and then I had to pay $181.42. I saw the diagnostics code and a friend looked it up which reveled a evaporation problem. Due to unforeseen circumstance I was not able to contact them again until yesterday July 23rd. Two calls to Rose, leaving a message to PLEASE call me back and after 4 hours of waiting I called manager Triston Guthrie leaving a message to please call me back. No call back. I am not only disappointed, I can't believe you are running a business with no regards to a person's safety. You should have returned my calls and tried to resolve my issue. My car could be dangerous! Shame on all of you!

Received great deal and service from Evan on a great looking Camry XLE. Love it