Reviews
Warning, Don’t use this dealership for service, They
Warning, Don’t use this dealership for service, They wouldn’t cover an engine issue under warranty even though truck was still covered by 5 year 100000 mile powertrain warranty. They wanted $500 to flash computer.
Warning, Don’t use this dealership for service, They
Warning, Don’t use this dealership for service, They wouldn’t cover an engine issue under warranty even though truck was still covered by 5 year 100000 mile powertrain warranty. They wanted $500 to flash computer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing. At Bachman Chevrolet, we uphold the highest standards in the automotive industry, aiming for 100% client satisfaction and holding ourselves accountable to our clients and our own standards. Regarding your situation, your vehicle's powertrain warranty is valid until June 13, 2025 or 100,083 miles, whichever comes first. The issues you reported during your visit, specifically the trailer lights and service engine light, were diagnosed by our professional and highly trained technician. Unfortunately, the identified problems and necessary repairs would only have been covered under your bumper-to-bumper warranty, which expired on June 13, 2023, or at 36,083 miles. We apologize for any misunderstanding. If you'd like to discuss further, please contact me at wmontgomery@bachmanautogroup.com. Wayne Montogomery, Service Manager @ Bachman Chevrolet.
DO NOT TAKE YOUR VEHICLE TO THIS SERVICE CENTER.
DO NOT TAKE YOUR VEHICLE TO THIS SERVICE CENTER. I took our 2016 Chevy Malibu for an engine gasket repair with a minimum oil leak, and to have a massive oil leak, I needed a whole new engine. Tyler Collard, the service consultant, avoided calls and left early before we picked up the car. Susan Whelan, the service consultant who was there when we arrived, was rude and left the building without answering what happened. Tony Jefferies, the service consultant, was sitting there putting in his two cents and not helping. They lied and said the Wayne manager left for the day when he was there and came out at the last minute to try and figure out what happened. Wayne stated they would never let a vehicle leave their lot unsafe to drive. Well, you did.
DO NOT TAKE YOUR VEHICLE TO THIS SERVICE CENTER.
DO NOT TAKE YOUR VEHICLE TO THIS SERVICE CENTER. I took our 2016 Chevy Malibu for an engine gasket repair with a minimum oil leak, and to have a massive oil leak, I needed a whole new engine. Tyler Collard, the service consultant, avoided calls and left early before we picked up the car. Susan Whelan, the service consultant who was there when we arrived, was rude and left the building without answering what happened. Tony Jefferies, the service consultant, was sitting there putting in his two cents and not helping. They lied and said the Wayne manager left for the day when he was there and came out at the last minute to try and figure out what happened. Wayne stated they would never let a vehicle leave their lot unsafe to drive. Well, you did.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We sincerely apologize for the experience you had at our service center, and we understand your frustration. We take all feedback seriously and will address the matter accordingly. Please understand that your satisfaction is our top priority. If you'd like to discuss this further, please contact me at markalcorn@bachmanautogroup.com. Mark Alcorn, Service Director @ Bachman Chevrolet.
DO NOT TAKE YOUR VEHICLE TO THIS SERVICE CENTER.
DO NOT TAKE YOUR VEHICLE TO THIS SERVICE CENTER. I took our 2016 Chevy Malibu for an engine gasket repair with a minimum oil leak, and to have a massive oil leak, I needed a whole new engine. Tyler Collard, the service consultant, avoided calls and left early before we picked up the car. Susan Whelan, the service consultant who was there when we arrived, was rude and left the building without answering what happened. Tony Jefferies, the service consultant, was sitting there putting in his two cents and not helping. They lied and said the Wayne manager left for the day when he was there and came out at the last minute to try and figure out what happened. Wayne stated they would never let a vehicle leave their lot unsafe to drive. Well, you did.
DO NOT TAKE YOUR VEHICLE TO THIS SERVICE CENTER.
DO NOT TAKE YOUR VEHICLE TO THIS SERVICE CENTER. I took our 2016 Chevy Malibu for an engine gasket repair with a minimum oil leak, and to have a massive oil leak, I needed a whole new engine. Tyler Collard, the service consultant, avoided calls and left early before we picked up the car. Susan Whelan, the service consultant who was there when we arrived, was rude and left the building without answering what happened. Tony Jefferies, the service consultant, was sitting there putting in his two cents and not helping. They lied and said the Wayne manager left for the day when he was there and came out at the last minute to try and figure out what happened. Wayne stated they would never let a vehicle leave their lot unsafe to drive. Well, you did.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We sincerely apologize for the experience you had at our service center, and we understand your frustration. We take all feedback seriously and will address the matter accordingly. Please understand that your satisfaction is our top priority. If you'd like to discuss this further, please contact me at markalcorn@bachmanautogroup.com. Mark Alcorn, Service Director @ Bachman Chevrolet.
Replied to Mark Alcorn, Service Director @ Bachman Chevrolet per his request via email and he never responded. It’s been three weeks. What a joke!
Replied to Mark Alcorn, Service Director @ Bachman Chevrolet per his request via email and he never responded. It’s been three weeks. What a joke
The service was fast, really clean place.
The service was fast, really clean place. Make you always came back. The customer service exceptional!
The service was fast, really clean place.
The service was fast, really clean place. Make you always came back. The customer service exceptional!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Harry was a very professional person kind and very detail
Harry was a very professional person kind and very detail ,I would recommend him to people
Harry was a very professional person kind and very detail
Harry was a very professional person kind and very detail ,I would recommend him to people
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
This service has the worst customer service.
This service has the worst customer service. I will never go back and will not recommend this place to anyone else. My Blazer has been there for 6.5 hours since my 7:30 appt time (which is a joke). They were going to look at it then call me and let me know what it was going to cost to fix. And this $185 diagnostic fee is a joke when they have fixed this problem in other vehicles. Worst dealership EVER in my opinion.
This service has the worst customer service.
This service has the worst customer service. I will never go back and will not recommend this place to anyone else. My Blazer has been there for 6.5 hours since my 7:30 appt time (which is a joke). They were going to look at it then call me and let me know what it was going to cost to fix. And this $185 diagnostic fee is a joke when they have fixed this problem in other vehicles. Worst dealership EVER in my opinion.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for leaving a review. I would like to hear more about your experience in hopes of using this as a training opportunity. Please reach out to me when you get the chance so we can discuss further. Thank you. Wayne Montgomery, Bachman Chevrolet Service Manager. wmontgomery@bachmanautogroup.com
Good morning Wayne. I was having an issue with my 2020 Chevy Blazer with the "shift to park" issue after it was put into park. We made an appt with the service department to have it looked at how much it would cost to fix. Tyler Collard was supposed to call me. I took it in at 7;30 am and even if the service department was full with other vehicles Tyler could have told me it could be up to so many hours. Then for an issue they have fixed on other vehicles they want to charge $185 for a diagnostic test, that does not roll over into the price of getting it fixed. So early afternoon my husband and I both tried calling Tyler and my husband even text the number Tyler gave us. No answer or return calls. So we had to drive out there at 3:30 to find out the status and they hadn't even looked at it and said there were two cars ahead of us. I think Tyler did in fact get calls because he told my husband he hasn't received any calls or texts but knew what vehicle he was there about when he hadn't even seen him that day. So we took the Blazer and left. Called another shop got in the next day the vehicle was fixed in 1.5 hours and it was less than the diagnostic cost was going to be at your dealership.
Quick to respond and very helpful with providing details
Quick to respond and very helpful with providing details to support a potential vehicle purchase.
Quick to respond and very helpful with providing details
Quick to respond and very helpful with providing details to support a potential vehicle purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Scheduled work was done on time and amount quoted.
Scheduled work was done on time and amount quoted. I won't go anywhere else but Bachman.
Scheduled work was done on time and amount quoted.
Scheduled work was done on time and amount quoted. I won't go anywhere else but Bachman.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Had problem with my battery.
Had problem with my battery. I drop off my car when the service was just closing. They wrote up the repair. They called my before noon and said my car was finished. I have used there service and every time they repaired and I got my car the next day.
Had problem with my battery.
Had problem with my battery. I drop off my car when the service was just closing. They wrote up the repair. They called my before noon and said my car was finished. I have used there service and every time they repaired and I got my car the next day.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It sounds like you had a positive experience with our service, especially with the quick turnaround on your car's battery repair. We're glad we could get you back on the road promptly!
Harry Anthony was great.
Harry Anthony was great. Easy to work with and very helpful. The dealership was ok but they were tough on my trade. Definitely undervalued my trade. They were 1500 to 3000 off the other 6 places I had it appraised. They had the truck I wanted so it is what it is.
Harry Anthony was great.
Harry Anthony was great. Easy to work with and very helpful. The dealership was ok but they were tough on my trade. Definitely undervalued my trade. They were 1500 to 3000 off the other 6 places I had it appraised. They had the truck I wanted so it is what it is.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
We're glad to hear that Harry provided you with excellent service! We strive to offer fair trade-in values based on market conditions and vehicle assessment. We appreciate your business and hope you enjoy your new truck.