Courtesy Cadillac

Once again, a great service trip to Courtesy. The Service staff is very knowledgeable and always very helpful. They explain everything that needs to be done and never try to over sell you!! The management team always goes the extra mile to make you feel comfortable! The detail department does an excellent job as well! All around great service! Highly recommend!

I found a vehicle on their site. I was still looking even though i had a car and had started the buying process on carvana. I spoke with a Michael and a Matthew and was lead to believe the one suv i emailed about was available. So now I got a response from two people, which was confusing at the beginning. That's the first sign of bad communication within the company. Next we set up an appointment for that evening. So I canceled my carvana buying process. Within a few minutes, I received an email that the vehicle was sold at auction?! The salesman wasn't informed of which vehicles were available and which were not? That's the second lack of communication. Please keep in mind this was all within a short period. Seriously, I'm surprised anything gets done if no one gets updates or communicates as decent, good companies should. I'd like this to be a learning moment, since you know better, DO BETTER!

Typical thieves, looked at 3 different vehicles ranging from 32,000 to 62,000 on their prices on windows. After researching I found they ask above retail for their cars, and offer you below trade in value for your car. Was offered 7,500 for my car and wrote it up on offer that it was in rough shape. Car lot across street rated my car as impeccable like new and offered $12,000. Even though it’s worth retail around $19,000. I Understand people need to make money on car deals, but these people will rob a blind person with a smile, telling you your getting a great deal 😈 Go somewhere else. They must be starving.

Received a toe-link recall notice on my SRX so I contacted Courtesy Cadillac in Louisville. They have been in business for years and known for quality and service. I asked about pick-up and drop-off service and was very happy to hear it was offered at a reasonable price. They scheduled the service, picked up and dropped off as promised and even applied a discount on the pick-up service just as a "Courtesy". Everyone I spoke with from start to finish were very helpful, professional, personable, and kind. Our family would highly recommend Courtesy for your Cadillac needs.

As a Cadillac lover and an army vet, I've had the worst experience as a Cadillac owner at courtesy Cadillac in Louisville, Kentucky. My car stopped on me and I immediately had it towed to the nearest Cadillac service center. The next day I was told $1200 would it fix my cars issue. Four days later I was told my car is ready, but still not running as it now needed a new battery. Concerned I spoke with the manager Travis, and was so disappointed in first how rude he was to me and secondly, his response was he would get on the mechanic for not checking the battery first! As they jump my car for me to leave, I overlooked the paperwork to notice the mysterious falsification. The said part came with a 12,000 mile warranty. My car was at 109,000 miles but the paperwork stated current mileage was 90,000 miles, meaning the warranty was already void! I immediately went to the GM, who confirmed he had a pencil, and will change the paperwork promptly. And that is all the comfort he could give me plus a business card. Starting to believe I should trade all these Cadillacs in for a Lincoln.

Today I experienced courtesy Cadillac for the third time since buying my XT four. I have always found them very professional, on time and provided excellent service, good communication, and in general exceeds my expectations. They provide a nice waiting area with all the amenities one would like to have while waiting and offer transportation if you would prefer not to wait. The staff is always wonderful. Five stars.

Terrible!! extreme lack of communication! They have had my Cadillac for a month! Nobody keeps me up to date, if I call no one calls me back! My car is brand new,I had it for 2 weeks and the dealer has had it a month! Windshield leaks. How hard can this be??? I have been offered a free oil change and tire rotation! Lmao!

Bought brand new 2022 ct-4 with 2 miles on it. 9 days later the windshield was leaking. They have had my car for 1 month!! They don’t call to keep you updated. I had to go out there 3 times to see what was going on. They are on the 3rd fix and nothing. They told me it would be ready today sept 2nd and I haven’t heard a word!! I talked in person to the supposed service manager last week and told him how important communication was to me and still nothing since then. I’m about to the point I don’t even want to be a Cadillac owner. How can I trust them at this point. This is the worst dealership I have ever been involved with! I have worked for 15 years with high line car and All of this a joke! Had enough!!!!!!!!!

Experience the Pinnacle of Luxury, at Courtesy Cadillac. From the moment I had to find a new vehicle short moments notice, Joe, Scott and Matt G. Helped me out and sold me my First Cadillac. I've owned 25 prior vehicles all purchased from a dealer. Never have I had such a pain free, family experience. 26th vehicle in 24 years on this earth. I love my new Cadillac and love that when I went to my old high school, to see Courtesy support the rising generation, makes a good impression. Look no further, and invest time into stopping by for Sales, Service, or Parts. From the Fine line of Cadillac's, to the top notch staff, and excellent coffee and amenities, Courtesy Cadillac is your best experience awaiting to be crafted by Matt G. In sales. No complaints, or suggestions. TOP NOTCH. 🔥

Tony Jeffries gave excellent service on my ct4 will recommend Courtesy Cadillac anyone Thank You