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Rod Hatfield Chrysler-Dodge-Jeep-RAM

(67 reviews)
Visit Rod Hatfield Chrysler-Dodge-Jeep-RAM
Sales hours: 8:30am to 7:00pm
Service hours: 8:30am to 5:00pm
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Sales Service
Monday 8:30am–7:00pm 8:30am–5:00pm
Tuesday 8:30am–7:00pm 8:30am–5:00pm
Wednesday 8:30am–7:00pm 8:30am–5:00pm
Thursday 8:30am–7:00pm 8:30am–5:00pm
Friday 8:30am–7:00pm 8:30am–5:00pm
Saturday 8:30am–5:00pm 8:30am–2:00pm
Sunday Closed Closed

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New (866) 802-5128 (866) 802-5128
Used (877) 464-0932 (877) 464-0932
Service (877) 778-5762 (877) 778-5762

Inventory

See all 151 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since December 2020.
Rod Hatfield on Lexington Avenue in Winchester KY treats the needs of each individual customer with paramount concern. We know that you have high expectations and we aim to surpass those expectations during your visit. As a New/Certified Used car and truck dealer we enjoy the challenge of meeting and exceeding those standards each and every time. No matter the situation WE CAN HELP...No credit Bad credit Bankruptcies Repos Divorces; No Matter The Situation...WE CAN HELP...Allow us to demonstrate our commitment to excellence.We are proudly serving Lexington Richmond Louisville Georgetown Frankfort Winchester & all surrounding areas.
Creating A Higher Standard

Service center

Phone number (877) 778-5762

Service hours

Monday
8:30am–5:00pm
Tuesday
8:30am–5:00pm
Wednesday
8:30am–5:00pm
Thursday
8:30am–5:00pm
Friday
8:30am–5:00pm
Saturday
8:30am–2:00pm
Sunday
Closed

Meet our employees

Reviews

(67 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rod Hatfield Chrysler-Dodge-Jeep-RAM from DealerRater.

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Everyone was very friendly, I did not feel pressured to

Everyone was very friendly, I did not feel pressured to purchase, and Mike S was very informative and knowledgeable in answering all of my questions. Great place to do business!

Everyone was very friendly, I did not feel pressured to

Everyone was very friendly, I did not feel pressured to purchase, and Mike S was very informative and knowledgeable in answering all of my questions. Great place to do business!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Everyone was super nice and friendly .

Everyone was super nice and friendly . Jordan at the used dealership was great and very straight forward

Everyone was super nice and friendly .

Everyone was super nice and friendly . Jordan at the used dealership was great and very straight forward

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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Always got a good deal and the staff treated me with

Always got a good deal and the staff treated me with Respect and worked with me

Always got a good deal and the staff treated me with

Always got a good deal and the staff treated me with Respect and worked with me

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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Great service.

Great service. Promptly checked my vehicle and kept me updated on their progress. They are very friendly and customer oriented.

Great service.

Great service. Promptly checked my vehicle and kept me updated on their progress. They are very friendly and customer oriented.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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This will make my third time coming here and i’ve always

This will make my third time coming here and i’ve always have had a good experience and always coming out with exactly what i’m looking for

This will make my third time coming here and i’ve always

This will make my third time coming here and i’ve always have had a good experience and always coming out with exactly what i’m looking for

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

😄 We're thrilled to hear you've had great experiences with us for the third time in a row and always leave with exactly what you want! 🌟 We truly value your loyalty and are here to keep delivering for you! 🚗

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My guy is at Rod Hatfield CGJR did it again and set me up

My guy is at Rod Hatfield CGJR did it again and set me up with an awesome deal. Whether you're the first time customer or a repeat buyer you can't go wrong. Most dealerships push you into purchasing a vehicle and manipulate you with tactics, but these guys are some of the most honest and forthright people I have ever met. They genuinely listen to what you have to say and what you're looking for and they do their best to try to help you get into what you want, and a payment that you're comfortable with. Whether they have it on site or they can get it from another location, they're more than willing to go above and beyond to try to help you best they can. That's why I've been a repeat customer three times in a row now!

My guy is at Rod Hatfield CGJR did it again and set me up

My guy is at Rod Hatfield CGJR did it again and set me up with an awesome deal. Whether you're the first time customer or a repeat buyer you can't go wrong. Most dealerships push you into purchasing a vehicle and manipulate you with tactics, but these guys are some of the most honest and forthright people I have ever met. They genuinely listen to what you have to say and what you're looking for and they do their best to try to help you get into what you want, and a payment that you're comfortable with. Whether they have it on site or they can get it from another location, they're more than willing to go above and beyond to try to help you best they can. That's why I've been a repeat customer three times in a row now!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Wow, thank you for the amazing review! 😄 We’re thrilled to hear that your experience at Rod Hatfield CDJR was top-notch once again! 🚗💥 We’re honored to have earned your trust three times in a row! 🙌 If you need anything else, we’re always here to go above and beyond for you! 😊

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Every dealing with the Rod Hatfield Team, Sales and

Every dealing with the Rod Hatfield Team, Sales and Service has always been hassle free, productive and enjoyable! .

Every dealing with the Rod Hatfield Team, Sales and

Every dealing with the Rod Hatfield Team, Sales and Service has always been hassle free, productive and enjoyable! .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the awesome review! 😊 We’re stoked to hear that every interaction from Sales to Service, has been hassle-free and enjoyable! 🌟 Your kind words mean a ton.

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A 2.

A 2.5 hour process turned into almost 5 hours. A vehicle that has been brought in at least 3 times for a problem since we bought it 18 months ago, you tried to charge us.. Not going to pay for a service that is covered under the warranty. Turned out this didn’t fix the problem. Not a problem anymore. Went to another dealership and traded it on for a new one.

A 2.

A 2.5 hour process turned into almost 5 hours. A vehicle that has been brought in at least 3 times for a problem since we bought it 18 months ago, you tried to charge us.. Not going to pay for a service that is covered under the warranty. Turned out this didn’t fix the problem. Not a problem anymore. Went to another dealership and traded it on for a new one.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are sorry for the persistent vehicle issues. We try to maximize warranty coverage to save our customers their hard-earned money. Some parts/labor; however, are not covered by the manufactuer warranty. We value your feedback to improve. Please contact us at 859 745 4424 to make this right. 💪

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Jeff and the guys were amazing to work with.

Jeff and the guys were amazing to work with. Walked me through every step of what they were doing. Even let me know my cabin air filter was bad. Again Jeff and the guys were awesome 10 out of 10.

Jeff and the guys were amazing to work with.

Jeff and the guys were amazing to work with. Walked me through every step of what they were doing. Even let me know my cabin air filter was bad. Again Jeff and the guys were awesome 10 out of 10.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

🌟 Your 10/10 rating means the world to us! 🙌 If you need anything else, we’re here for you! 🚗👍

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Purchased a 2018 dodge durango from the used lot side.

Purchased a 2018 dodge durango from the used lot side. Had it less than a month and there are sounds coming from the engine, stored fault codes for the ecm, speakers, Radio, and both power seats. I highly recommend taking a used vehicle to a different dealership for an inspection before finalizing with this lot.

Purchased a 2018 dodge durango from the used lot side.

Purchased a 2018 dodge durango from the used lot side. Had it less than a month and there are sounds coming from the engine, stored fault codes for the ecm, speakers, Radio, and both power seats. I highly recommend taking a used vehicle to a different dealership for an inspection before finalizing with this lot.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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