Reviews
Write a reviewExcellent Dealership service
Great customer service from placing an order to delivery. Excellent introduction to car features and support by Scott (sales rep) with a realistic timeline of delivery. In addition smooth financing process.
Adam Smith
Adam Smith was courteous, considerate, compassionate and communicative. He saved us over $600.00 by not replacing parts I thought needed replacing. It had been years since we were here last, and after another Cadillac dealer tried to get me to swallow B,S. we came back here to get work done. Joseph will now be our service place for Linda's Cadillac and my Buick. If you want the utmost respect and honesty, bring your car here.
Why you hate shopping for use cars!
Look elsewhere if you want the dealer to make sure your happy with your experience. These guys will not fix even the smallest things you find on a car you would like to purchase. Even when it’s a vehicle under there own make. They treat you like you’re stupid to convince you nothing is wrong with the item you would like fixed. To the extent of saying they would just wrap a washer fluid filler bottle with duct tape to keep cap on! I’m not joking…a Subaru/Cadillac dealer would not fix filler tube, adjust a parking break, look at a small oil leak and replace a USB on a Subaru. I bought the car cause I could fix the items but I’m warning everyone beware of this place they will take you back to why “you hate shopping for used cars”.
Brian, I am sorry you feel this way. However, we discussed each of these items before you took delivery. On a car of that age and mileage, we address major issues and all safety issues. The windshield filler tube was snapped back in place, was not broken but has an odd design from the factory. We found no fault in the operation of the parking brake. You were aware that the USB port was not operational but agreed that it was fine as is. The vehicle did not have an oil leak, but had some oil seeping near the valve cover gasket which we consider normal for a 2014 Subaru Crosstrek with 117,997 miles on it. Anthony Adams, my salesperson, did mention on several occasions, that if you were not happy with the car, you did not have to buy it. We are not a pushy group like some others in town. It was your decision to move forward. Anyone that looks at our online reviews will see that we are a VERY reputable dealership, and handle our customers with the utmost respect and dignity. Please call me at 859 938 0100 if you want to discuss your experience personally. Again, I am sorry you feel the way you do, but based on my review of how we handled your purchase, I am not certain how we could have done better. Andy Held GM
Stefan in Cadillac service
Lowest price on tires Stefan is the man, he delivered , the same brand tires at 7 other luxury car dealerships 15 percent higher, and the others charge extra for mounting the tires, one was charging $50 per tire!!!! This dealership has delivered quality in my dealing with them since 2013. You are absolutely the best, Stefan you get it done muy man!!!
Watch'em internet pricing fake!
Very poor customer service, rude used car sales Manager. Will add additional fees (thousands) to internet price for low mileage. Buyer beware! Read and watch'em.
Deborah, again, as I stated before in my emails to you, I am sorry that you felt my used car manager was less than polite. However, he clearly stated the price when you or your husband called in before you showed up, which matched the internet price. Our price absolutely did not go up when you got here, it actually got better as we did offer you a discount lower than the very aggressive internet price. Your counter offer of $3,000 less than the internet price was not acceptable as it represented a large loss. I would be more than happy to invite you in to clarify how we came to the numbers we did to clear up any confusion.
My Cadillac SRX 4 was making a noise
Had some work done here and when I left I still heard the noise I heard before it was fixed I call and spoke with Chris and took the car back he made sure it was taken care of and I got my car back with no noises thanks Chris
Rescued from a desperate situation
Steffan Gambrell and a mechanic stayed over to rescue us when we left Michigan without our key fob. We were at a rest stop with no way to get into our car. We called 4 dealerships to no avail. They went above and beyond to help us and we are extremely grateful.
Love my Jetta
Went online and was instantly answered by a live person My salesmen William Henry was on top of everything we got to a price he was patient and I walked in drove the car altogether in and out within 30 minutes fastest most effective place to buy a car this was my first financing and I will most definitely be coming back as long as William keeps this up!
Subaru purchase with great service
William Henry and Gus Wade were excellent to work with. This was our 3rd Subaru purchased from Joseph. They took the time to find out what was important to us and showed the cars that fit our wants and needs. William Henry even came in on his off day to make sure everything went smoothly after we slept on the details for a night.
Cadillac ATS Repair
The check engine light came on 4 times on my Cadillac ATS RESULTING IN multiple repairs. The dealership said they would clean my car inside and out. They didnt deliver. I was in the market for a SUV from Cadillac but no more. There is alot to learn from Camargo in Cincinnati
Beth, I am sorry for your experience. My service personnel were under the impression that you were very happy when you left this morning. Unfortunately when a check engine light illuminates on a 2013 Model it can represent several different codes. It can take time to sort through the issues. No excuse for not cleaning the inside of the car at re-delivery. That should have been spot checked. I am happy to offer a re-clean at your convenience. Contact me directly at 859 525 2500. Andy Held GM