JOSEPH CADILLAC

It was fine Sold car before I got over there I believe it would have a great car

Anthony was so wonderful to work with! He was so accommodating when I went to test drive the vehicle, was timely with the back and forth communication over several days, and never tried to sell me anything that I didn't want. He completed as much of the paperwork as he could beforehand so that when we came to purchase the vehicle, we were in and out in about half an hour which was a huge help because we were coming from out of town and still had a long drive home. He even filled up the gas tank for us! We have purchased vehicles in the past from other dealerships and it has usually been a stressful and exhausting experience, especially when salespeople aggressively try to sell you things that you don't want and don't need. Well, Anthony has renewed my faith in dealerships! He was respectful, professional, and I appreciated that he listened to what I was looking for from day one. In fact, it was such a stress-fee free and hassle-free experience, when we are in the market for our next vehicle, he will be my first contact! Very pleased with the whole experience.

Poor service, never once advising on what is due next to be done for regular service - Absolutely Lacking customer service skills and lack of follow through. 2 weeks ago had an oil change and oil was leaking all over the driveway, of course over a weekend, and had to make another trip up to get it corrected 5 hours wasted of my work time. This week I Had 2 tires damaged from potholes, I took photos of the rim chewed up as well as other damage, towed the car to the dealership - but I called first to see if ok to bring car there to get the 2 tires off so I could then take the tires to where we had road hazard on them, Discount Tire, and they said sure, so today called to let them know I was going to be there shortly, they said, you'll have to tow the car to the discount tire place they won't leave it on the rack while I go get the new tire which are covered under my road hazard which the cadillac place doesn't offer even if you buy tires there. Their price for tires $2009.53. (No road hazard, no free rotation) Same tires with road hazard and free rotation at discount tire $1,276.00. I also asked to have the underside inspected to see if any other damage and have photo of the liner loose by the left tire, and was told, no damage, it's all good. Called Cadilliac customer service, and was advised that they have policies that Cadilliac has no control over. So, beware it's not the service that Cadiliac is supposedly known for. Go elsewhere and save yourself time, and money.

In March 2023 I was with my wife, daughter (7), and son (18) on a road trip from Michigan to Atlanta. We had a blowout while on the highway in Kentucky. After being towed to 2 tire shops who did not have the tire Joseph Cadillac (JC) in Florence was suggested. Arrived at JC at 8 a.m. on a Saturday morning. Was told by a member of the service team that the tire was not in stock. I spoke with Austin Hodke to whom I explained the desperate nature of my situation. Austin immediately recruited 2 service team members and said "I'm going to do everything in my power to help you and your family." Austin returned 10 minutes later rolling a tire. Austin explained that someone had ordered and paid for that tire 3 months prior and decided NOT to use it. They just left the tire. Austin mounted and balanced the tire and put the tire on my car. He had a team member wash the car and pull it out of the garage. All this while he stuffed my wife and kid full of snacks. After all this Austin shook my hand, and said "No charge. Hope you and the family have a great vacation." 😳😢🤗 I had to hug this man. Twice! Austin Hodke is a Saint! 😇 He was a Saint that morning, for sure! Joseph Cadillac, thank you! Thank you for putting in place someone as remarkable as Austin!

Great customer service from placing an order to delivery. Excellent introduction to car features and support by Scott (sales rep) with a realistic timeline of delivery. In addition smooth financing process.

Adam Smith was courteous, considerate, compassionate and communicative. He saved us over $600.00 by not replacing parts I thought needed replacing. It had been years since we were here last, and after another Cadillac dealer tried to get me to swallow B,S. we came back here to get work done. Joseph will now be our service place for Linda's Cadillac and my Buick. If you want the utmost respect and honesty, bring your car here.

Look elsewhere if you want the dealer to make sure your happy with your experience. These guys will not fix even the smallest things you find on a car you would like to purchase. Even when it’s a vehicle under there own make. They treat you like you’re stupid to convince you nothing is wrong with the item you would like fixed. To the extent of saying they would just wrap a washer fluid filler bottle with duct tape to keep cap on! I’m not joking…a Subaru/Cadillac dealer would not fix filler tube, adjust a parking break, look at a small oil leak and replace a USB on a Subaru. I bought the car cause I could fix the items but I’m warning everyone beware of this place they will take you back to why “you hate shopping for used cars”.

Lowest price on tires Stefan is the man, he delivered , the same brand tires at 7 other luxury car dealerships 15 percent higher, and the others charge extra for mounting the tires, one was charging $50 per tire!!!! This dealership has delivered quality in my dealing with them since 2013. You are absolutely the best, Stefan you get it done muy man!!!

Very poor customer service, rude used car sales Manager. Will add additional fees (thousands) to internet price for low mileage. Buyer beware! Read and watch'em.

Had some work done here and when I left I still heard the noise I heard before it was fixed I call and spoke with Chris and took the car back he made sure it was taken care of and I got my car back with no noises thanks Chris