Don Franklin Chrysler Jeep Dodge RAM Fiat Somerset

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3.8
(526 reviews)
Visit Don Franklin Chrysler Jeep Dodge RAM Fiat Somerset
Sales hours: 9:00am to 7:00pm
Service hours: 8:30am to 5:30pm
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Sales Service
Monday 9:00am–7:00pm 8:30am–5:30pm
Tuesday 9:00am–7:00pm 8:30am–5:30pm
Wednesday 9:00am–7:00pm 8:30am–5:30pm
Thursday 9:00am–7:00pm 8:30am–5:30pm
Friday 9:00am–7:00pm 8:30am–5:30pm
Saturday 9:00am–6:00pm 8:30am–3:00pm
Sunday Closed Closed
New (606) 687-3791 (606) 687-3791
Used (606) 687-5111 (606) 687-5111
Service (606) 687-3702 (606) 687-3702

Inventory

See all 898 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since March 2004.
At our Don Franklin Somerset dealership serving Lexington drivers we proudly provide customers vehicles from Chrysler Dodge Jeep Ram Fiat & Nissan brands. If you're looking for a new car near Lexington then look no further than Don Franklin Somerset.

At our Chrysler Dodge Jeep & Nissan dealership in Somerset we have every new Chrysler Dodge Jeep Ram Fiat & Nissan model just for you.
The leading Chrysler Dodge Jeep Ram Fiat & Nissan dealer in Somerset KY

Service center

Phone number (606) 687-3702

Service hours

Monday
8:30am–5:30pm
Tuesday
8:30am–5:30pm
Wednesday
8:30am–5:30pm
Thursday
8:30am–5:30pm
Friday
8:30am–5:30pm
Saturday
8:30am–3:00pm
Sunday
Closed

Meet our employees

Reviews

3.8
(526 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Don Franklin Chrysler Jeep Dodge RAM Fiat Somerset from DealerRater.

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5.0

Very nice and helpful staff in providing information on

Very nice and helpful staff in providing information on the 2023 Nissan Frontier that I called about.

5.0

Very nice and helpful staff in providing information on

Very nice and helpful staff in providing information on the 2023 Nissan Frontier that I called about.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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1.0

Bait and switch vibes

Cars.com listed a vehicle they had on their lot for a great price. Went to the website just to see what types of discounts/rebates/qualifiers you need to get to qualify for advertised price but all you see on their website is $MSRP [minus] “Don Franklin Discount” [equals] SALE PRICE. When inquiring about the sale price they say you have to qualify with rebates and whatnot. Why not show that there is a disclaimer. Rep on the website said there is a disclaimer on the website at the bottom of the page. Why are we playing hide and seek with disclaimers. Disclaimers are meant to be honestly disclosed. Why waste our time and theirs? Just causes these bad reviews without even buying a car. Would not buy fr this place

1.0

Bait and switch vibes

Cars.com listed a vehicle they had on their lot for a great price. Went to the website just to see what types of discounts/rebates/qualifiers you need to get to qualify for advertised price but all you see on their website is $MSRP [minus] “Don Franklin Discount” [equals] SALE PRICE. When inquiring about the sale price they say you have to qualify with rebates and whatnot. Why not show that there is a disclaimer. Rep on the website said there is a disclaimer on the website at the bottom of the page. Why are we playing hide and seek with disclaimers. Disclaimers are meant to be honestly disclosed. Why waste our time and theirs? Just causes these bad reviews without even buying a car. Would not buy fr this place

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
1 person out of 1 found this review helpful. Did you?
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2.0

Salesman wanted to talk price before we had even looked T

Salesman wanted to talk price before we had even looked T the vehicle! The vehicle was filthy! We have purchased Lincoln’s from Don Franklin before, but this was indeed our worst experience!!

2.0

Salesman wanted to talk price before we had even looked T

Salesman wanted to talk price before we had even looked T the vehicle! The vehicle was filthy! We have purchased Lincoln’s from Don Franklin before, but this was indeed our worst experience!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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1.0

Out of state purchase over the internet.

Out of state purchase over the internet.. The sales manager at Don Franklin would not sign the contract in a timely manner for the financing of my automobile. I asked for a deposit return after 5 weeks of waiting for paper work. The general manager refused my request. Now I am out my deposit and still have no automobile for my business.. Down South we still do business the old fashioned way. Biggest tip I have ever given.. not to receive anything in return….

1.0

Out of state purchase over the internet.

Out of state purchase over the internet.. The sales manager at Don Franklin would not sign the contract in a timely manner for the financing of my automobile. I asked for a deposit return after 5 weeks of waiting for paper work. The general manager refused my request. Now I am out my deposit and still have no automobile for my business.. Down South we still do business the old fashioned way. Biggest tip I have ever given.. not to receive anything in return….

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
2 people out of 2 found this review helpful.
Consumer response

In good faith I sent a 1000.00 dollar deposit.to Don Franklin Dodge in Somerset Kentucky. After two actual salesmen, several internet sales personnel, the new cars sales manager, and finally the general manager, I never received any signed dated paperwork for the purchase of my new automobile.. During this process, I received a letter from their credit bureau stating they could not finance the automobile because it was a commercial vehicle. Upon further inspection, I found out that Don Franklin Dodge ran my credit multiple times which damaged my credit rating and my credit score.. Finally, I went through the chain of command and the General Manager for Don Franklin informed me that I would not be receiving my deposit back. During this conversation, I asked the manager to show me where I had signed any contract or where they signed any agreement. The manager became so argumentative that he threatened to sue me if I left a negative comment or rating on the website.. Mr Franklin, I was always taught an honest days work for an honest days wage.. Do you believe that? What has the world come to since Daniel Boone died..

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5.0

Easy.

Easy. Quick to deal with at fair price (market considering). They even delivered the vehicle to NC from KY.

5.0

Easy.

Easy. Quick to deal with at fair price (market considering). They even delivered the vehicle to NC from KY.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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1.0

Lies lies lies

Bait and switch. Called about a truck that was advertised on their website donfranklin.com. They told me it was only allowed for government purchase. And it was a mistake from cars.com. I said but I see this right now on ur web site. They said oh that’s not our website that’s our parent company. Our local dealership web site doesn’t list that and we can’t control what’s on our parent company site. I said aren’t u a donfranklin dealship. Yes. But that didn’t seem to matter. I think advertising laws don’t matter to them either. Someone should contact an attorney and sue them. I hope they try to rebut this review it will be a total joke. Don’t have a leg to stand on. Advertise something falsely and this is the reviews u get. There is a reason their ranking is 2 of 5.

1.0

Lies lies lies

Bait and switch. Called about a truck that was advertised on their website donfranklin.com. They told me it was only allowed for government purchase. And it was a mistake from cars.com. I said but I see this right now on ur web site. They said oh that’s not our website that’s our parent company. Our local dealership web site doesn’t list that and we can’t control what’s on our parent company site. I said aren’t u a donfranklin dealship. Yes. But that didn’t seem to matter. I think advertising laws don’t matter to them either. Someone should contact an attorney and sue them. I hope they try to rebut this review it will be a total joke. Don’t have a leg to stand on. Advertise something falsely and this is the reviews u get. There is a reason their ranking is 2 of 5.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
1 person out of 1 found this review helpful. Did you?
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1.0

SCAM. BAIT AND SWITCH

Like many other reviews have said, if you see a good deal for this dealership it's not legitimate. "Government price only" I asked why that couldn't be listed in the description. They said they didn't know. I'll just stick to buying cars from craigslist people with cash. At least their offers are honored.

1.0

SCAM. BAIT AND SWITCH

Like many other reviews have said, if you see a good deal for this dealership it's not legitimate. "Government price only" I asked why that couldn't be listed in the description. They said they didn't know. I'll just stick to buying cars from craigslist people with cash. At least their offers are honored.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
1 person out of 1 found this review helpful. Did you?
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1.0

Don’t waste your time.

Contacted the dealership about what appeared to be a great deal on a new Ram 1500. They got right back to me and let me now that truck was no longer available. When I asked why it was still listed they informed me that price was only for government entities. Complete waste of time and obvious bait and switch tactics.

1.0

Don’t waste your time.

Contacted the dealership about what appeared to be a great deal on a new Ram 1500. They got right back to me and let me now that truck was no longer available. When I asked why it was still listed they informed me that price was only for government entities. Complete waste of time and obvious bait and switch tactics.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
1 person out of 1 found this review helpful. Did you?
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1.0

What a joke!

Everyone, thanks for the honest reviews. They saved me lots of time. I called, rather than actually driving there. Glad I did, as the vehicle was for “government” purchase only. What a joke.

1.0

What a joke!

Everyone, thanks for the honest reviews. They saved me lots of time. I called, rather than actually driving there. Glad I did, as the vehicle was for “government” purchase only. What a joke.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
2 people out of 2 found this review helpful. Did you?
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1.0

CLOWNS waste of time, False ads

Ad for new truck, No picture, No truck at listed price,Don’t waste your time. I contacted many people at this dealer, No reply or no information that I asked for. Take these clowns off the site

1.0

CLOWNS waste of time, False ads

Ad for new truck, No picture, No truck at listed price,Don’t waste your time. I contacted many people at this dealer, No reply or no information that I asked for. Take these clowns off the site

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
1 person out of 1 found this review helpful. Did you?
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See all 526 reviews