Acura Columbus

Your service personnel were professional, efficient, friendly & caring in resolving our issue. Your responsiveness to our calls for assistance in how to jump our 2022 MDX was fast & clear. Malk & Eric, as well as all other support involved personnel reflected my initial comments above. Thanks for an excellent experience!

Easy and quick, no fuss or upsell etc a a a a a a a a

I’ve visited twice now and the staff is great. Very nice waiting room with drinks and snacks. A couple issues I had were that my driver’s seat was not set back to position after service. I was a technician for almost 20years and I always made sure my customers felt comfortable getting back in their car, like no one had ever been in their seat. Also the keys that they cut and programmed do not work quite right and I was not made aware before I left the dealership, I had to find out myself when I tried to use one after I got home.

Outstanding dealership with focus on the customer. Steve Ault is simply the best with exemplary skills, knowledge, and dispositions.

We really enjoyed the new car buying experience with Steve Ault. Easy to work with, no pressure or hassle. He really worked hard to ensure our satisfaction with the entire new car buying process. Selecting the right vehicle, adding accessories, and the closing process were all completely painless. This is our second new car with Acura Columbus in the last three years. Steve Ault and Acura Columbus are our first choice when looking for a new vehicle! Also want to give a shout out to Eric in Parts/Accessories and Jon the Business Manager. You guys are the best! Highly recommend this team for your new car needs.

Sales team and advisor service team are both great. Engaging and polite. Great service and even a sense of humor when customers like me get confused with car play!

We recently had an issue with our head gasket, needing a total replacement on 2020 RDX which we purchased at this dealership. After doing some research and consulting with a private mechanic, I was originally upset that this was not included as part of a recent Honda and Acura recall I was originally quoted almost $6000 for the replacement and Acura was willing to work with us on a better price through a Goodwill adjustment at Acura corporate the owner has personally reached out to me multiple times and has been very helpful in getting this done. They also offered us a loaner vehicle during an almost one week time. period that we were without our vehicle, which was very helpful. Ultimately, we were happy with the result, the dealership seemed to do good work so far, and they even changed our oil for no cost as a surprise, which was nice. I would highly recommend this dealership, but like any car place I would just make sure to do your homework along the way. All in all, great experience and I would go back.

This dealership has a great professional team! Service scheduling and follow up are timely. Always greeted with courteous staff at arrival. Services were finished on time as estimated, and a detailed report was provided at the end. Very nice dealership!

In all honesty, you have the best service advisors and technicians I have ever experienced. Friendly, thorough, knowledgeable and honest. Thank you.

Always great customer service and service. This is my 4th vehicle I’ve gotten serviced here and I don’t even have an Acura anymore!