INFINITI of Columbus

1.8 out of 5 1.8

Reviews

1.8 out of 5 1.8
34 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    August 27, 2019

    During the week of August 19, I called the scheduling department to have my car picked up and taken to the dealership for a brake and a battery inspection... on September 4. I spoke to an amazing young lady named Shantel. I was so impressed by her. She was polite, friendly, helpful, and professional. It was refreshing to speak with her, and she is an asset to the company.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    May 10, 2019

    Sales staff provided me with miss leading information about wear and excess use allowance. Called and left several messages for a finance manager and... the dealership manager. No one has returned my calls.

    1.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • October 22, 2017

    JR and Melissa are amazing. I Recommend this dealership to anyone looking for a car

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    November 4, 2018

    I emailed Infiniti about the status of a vehicle listed on cars.com; I received 3 emails over 2 days by everyone and their manager asking what they can... do for me. I wrote back several days later to 2 of them and have heard -ZERO- from them. That's pretty bad, since I'm certain the entire buying-a-car experience is based on customer service.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    August 9, 2018

    Was made fun by a sales man under his breath. Other sales men refused to greet me on the way out. I felt terrible after making a huge life decision and... I still don’t understand why because I gave them my 8 year savings.

    2.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    April 13, 2018

    Stay away from this place. Not professional. Will not negotiate off prices at all. And on top of that, their sales manager Mike Elsworth actually personally... insulted us shouting out of his office into the showroom. Upper management didnt seem to car either. Just bad business. Stay clear. You have other choices.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    October 18, 2017

    Finance Mgr Melissa has not returned my call regarding refund status that was requested 4mths ago. She keeps promising I’m tops to get handled but I never... ever get the call back I’m promised.

    1.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    June 8, 2017

    I purchased my new vehicle from here and from the salesman to the GM to the finance manager they were top notch! Very impressed and excited that I found... them with the help of cars.com. Best buying experience I've had!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 3.0 out of 5
    May 26, 2017

    i went to see a car and I had a drive test and the guy didn't say a word or explained to me anything about the car, until they saw I was interested they... started sending me several emails, bad customer service.

    2.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    October 11, 2016

    It's a great experience. Andrew helped me a lot to find the car I want.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews