Read reviews that mention:
During the week of August 19, I called the scheduling department to have my car picked up and taken to the dealership for a brake and a battery inspection... on September 4. I spoke to an amazing young lady named Shantel. I was so impressed by her. She was polite, friendly, helpful, and professional. It was refreshing to speak with her, and she is an asset to the company.
Sales staff provided me with miss leading information about wear and excess use allowance. Called and left several messages for a finance manager and... the dealership manager. No one has returned my calls.
JR and Melissa are amazing. I Recommend this dealership to anyone looking for a car
I emailed Infiniti about the status of a vehicle listed on cars.com; I received 3 emails over 2 days by everyone and their manager asking what they can... do for me. I wrote back several days later to 2 of them and have heard -ZERO- from them. That's pretty bad, since I'm certain the entire buying-a-car experience is based on customer service.
Was made fun by a sales man under his breath. Other sales men refused to greet me on the way out. I felt terrible after making a huge life decision and... I still don’t understand why because I gave them my 8 year savings.
Stay away from this place. Not professional. Will not negotiate off prices at all. And on top of that, their sales manager Mike Elsworth actually personally... insulted us shouting out of his office into the showroom. Upper management didnt seem to car either. Just bad business. Stay clear. You have other choices.
Finance Mgr Melissa has not returned my call regarding refund status that was requested 4mths ago. She keeps promising I’m tops to get handled but I never... ever get the call back I’m promised.
I purchased my new vehicle from here and from the salesman to the GM to the finance manager they were top notch! Very impressed and excited that I found... them with the help of cars.com. Best buying experience I've had!
i went to see a car and I had a drive test and the guy didn't say a word or explained to me anything about the car, until they saw I was interested they... started sending me several emails, bad customer service.
It's a great experience. Andrew helped me a lot to find the car I want.