MAG Midwestern Auto Group

I had my car serviced Gabby was very professional giving me a estimate and scheduling, the service personnel was excellent recording the repair and recommended changes fair price timely repairs I have been coming here for several years and they always give me great service I have a 2002 audi quto with 130k miles so things need repair or replace thanks Gabby

I took my Range Rover in over a month ago. My first time servicing my car there. It is still under factory warranty. There wasn't a service advisor in site. They had my car for days. I called 3 days later to ask for an update. Nothing. I called back again, talked to the front desk guy (who was kind) and was on hold for 15-20 minutes as he searched for a technician to get me answers. I was told "nothing you requested is approved by Land Rover" I knew it was xx and they never even reached out. Just a flat out no. I thought to myself, wow, a luxury brand really treats their customers like this? No way. I knew I had to get a second opinion. I get a video from MAG saying my car was inspected and done. I show up the next day and they say "your car is not ready, they sent you an automated text and shouldn't have". I demanded it back and left. I ended up going to GERMAIN EASTON. TOP OF THE LINE CUSTOMER SERVICE! They got me a loaner car, text me the next day letting me know Land Rover APPROVED every last thing I requested with my bumper to bumper factory warranty. I didn't have to call them and ask and follow up. I bought my last car from Germain Lexus and had a wonderful experience there too. DO NOT trust MAG! The front desk guy told me "Land Rover sucks man" RE: to me requesting new parts for my car that were "rejected".... It really put a sour taste in my mouth about Land Rover as a whole, and Germain of Easton really changed my mind. Forever a Germain customer. MAG, please do better!

My wife and I bought a Maserati from Charles and John at MAG a few weeks ago. It was an unrivaled experience. They were incredibly responsive and professional and respectful of our time. Without much prompting, they quickly negotiated an incredibly fair deal and expeditiously moved through the closing process. Then they patiently walked through all of the features after selling the vehicle to help my wife fully maximize the experience. I can’t underscore how fantastic the process was start to finish. They absolutely earned our business going forward, and I’d recommend them to anyone.

Have had my 2011 Saab 9 3 XWD Serviced Several Times. They try to do the best they can considering that GM Screwed Saab by forcing them to File Bankruptcy. Have appointment for 07/29/2023 to check car out.

Great service and the estimate for the service was in line with the actual price Gabby was a pleasure to work with during scheduling and pickup

Charles was amazing to work with. He made the process so easy. I love my new car and will definitely recommend.

Cannot get return phone calls. Sold my Audi A5. Asked help in canceling all of the extra plans they sell you when buying. Asked for help in getting my refunds. Got two of them. I was told the dealership sent all of the forms in. I finally called Audi pure protection which cost me $1115 and they still me there was no claim sent in by the dealership. That was 6 weeks ago. Now I’m trying to find who in the Audi structure I can call for help. I have contacted others about this concern

Bought a used 2017 Mini Cooper from MAG last Friday. Our sales associate was Sara Baker what a great associate to have on your team. We were treated with respect and she was able to answer all our questions plus get us into a monthly payment we could afford. We traded our 2013 and have dealt with Mini service department. Heather Wack has always displayed the utmost respect for her customers and always relates what's needed in a straightforward manner. Hats off to Mag Mini of Dublin for a job well done,thanks

I had a scheduled appointment for service . During the service I had another appointment 5 min away. They guaranteed a shuttle or loaner, however, it took 45 min for the shuttle driver to arrive and even though I was promised a pick up 1 h later, nobody showed up, they could not guarantee a time and “at least 1 h more”, and they did not even offer to send another ride or pay for a taxi/Uber/Lyft. I ended up taking a Lyft to get back to my car. Terrible service , unfriendly, and very overpriced offers for add on services such as tire rotation, which is surprisingly not even included with paid “Audi care” and would be charged at $260 extra. Very displeased

The experience with MAG was the absolute worst hands down. The only reason I proceeded with the purchase was the vehicle was a great deal. The experience started off decent, I was approved and made a deal with John in the finance department. We planned that I would drive up fill out the paperwork leave a deposit to hold the vehicle and I would return in a week to complete the purchase. When I showed up, Megan the finance manager nixed the agreement that we had in place, and stated that I would need my down payment first and after the loan funded then I would get the vehicle, because the financing they selected often does not go through. I did not know ho0w to respond, you want to hold my downpayment till the loan funds? I decided to go with financing from my credit union but was still asked to place a deposit down to hold the car. I returned to the dealership on 3/10/23 with my 15k down payment and the letter of intent from credit union. I was told that MAG does not accept the letter that an actual check was , even though they regularly do business with my credit union. after waiting for an hour for them to verify the info we closed the deal. However MAG is hanging on to my deposit until they get the check from my credit union, which they will not get until they present a title showing them as lien holders. On top of this, I was only given one key fob because they neglected to recover the other on the trade in, so I need to purchase that as well. Interesting that they would put me through all of this, while they accepted two personal checks( which is against their policy) for 75k and 313k that bounced, I believe I have been racially profiled by this dealership and all I want is to be done, provide my deposit you are holding and the key fob or pay for the new one. Your cars that I have seen look nice, your service is horrendous as some of your employees( manager Megan in finance) thinks they are doing your customers a favor when in fact you only stay in business because of our patronage.