Reviews
Great service and the best price for my Honda Civic Typer
Great service and the best price for my Honda Civic Typer R in the country!
Great service and the best price for my Honda Civic Typer
Great service and the best price for my Honda Civic Typer R in the country!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I was extremely disappointed by their service department.
I was extremely disappointed by their service department. One of my cars came back with a large scratch on it. After dealing with the dealership for several weeks, they would not stand behind the damage or help in anyway. Another car of mine came back with a check engine light and a dead battery. A third car of mine came back with a large abrasion on a wheel. I had to accept all of this.
I was extremely disappointed by their service department.
I was extremely disappointed by their service department. One of my cars came back with a large scratch on it. After dealing with the dealership for several weeks, they would not stand behind the damage or help in anyway. Another car of mine came back with a check engine light and a dead battery. A third car of mine came back with a large abrasion on a wheel. I had to accept all of this.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I recently serviced three cars with Midwestern Auto
I recently serviced three cars with Midwestern Auto Group. Car one came back with a damaged wheel. Car two came back with a dead battery and a check engine light. Car three came back with a large scratch on it. Juan Galvez, platform fixed operations Director, refused to take responsibility for the scratch on car three. I felt he was extremely unpleasant to deal with. He refused to take care of the damage that was ironically documented by their own transporter and service department in writing and pictures. He stated they are not responsible for damage like this done to any car at their dealership. He stated if they took care of all scratches and damage done to the cars that are services there, they would be paying thousands of dollars a month to fix them.
I recently serviced three cars with Midwestern Auto
I recently serviced three cars with Midwestern Auto Group. Car one came back with a damaged wheel. Car two came back with a dead battery and a check engine light. Car three came back with a large scratch on it. Juan Galvez, platform fixed operations Director, refused to take responsibility for the scratch on car three. I felt he was extremely unpleasant to deal with. He refused to take care of the damage that was ironically documented by their own transporter and service department in writing and pictures. He stated they are not responsible for damage like this done to any car at their dealership. He stated if they took care of all scratches and damage done to the cars that are services there, they would be paying thousands of dollars a month to fix them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
After leasing 7 (seven) Audi A-4’s back-to-back over the
After leasing 7 (seven) Audi A-4’s back-to-back over the past 25 years, I was compelled to purchase my 2018 upon lease-end due to no NEW A-4 inventory to choose from at the time (COVID!) My recent Service at MAG in Dublin Ohio (at 65,000 miles) to address an AC refrigerant leak has been very frustrating. First, I was charged over $300 in labor to diagnose and recharge my AC system… three days later it was blowing hot air again! Upon returning it a SECOND TIME I waited over a week and still hadn’t received a call to apprise me of the progress. AFTER leaving two voicemails, I was finally called and told they didn’t have the manifold they needed to charge the system with dye and that my car and two others were sitting there awaiting arrival of said equipment. Their “computer system” has been down, and phone calls weren’t answered in Service the whole time. After a week, I received a call to say; “you can pick up your car but after driving it awhile, it’ll stop blowing cold AGAIN, then you’ll need to bring it BACK to let us locate the source of the leaked dye! It’s a shame that after over 20 years of satisfied driving and service experience, ONE bad service experience has me seriously considering making my next lease anything OTHER than another Audi.🤷♂️🧐
After leasing 7 (seven) Audi A-4’s back-to-back over the
After leasing 7 (seven) Audi A-4’s back-to-back over the past 25 years, I was compelled to purchase my 2018 upon lease-end due to no NEW A-4 inventory to choose from at the time (COVID!) My recent Service at MAG in Dublin Ohio (at 65,000 miles) to address an AC refrigerant leak has been very frustrating. First, I was charged over $300 in labor to diagnose and recharge my AC system… three days later it was blowing hot air again! Upon returning it a SECOND TIME I waited over a week and still hadn’t received a call to apprise me of the progress. AFTER leaving two voicemails, I was finally called and told they didn’t have the manifold they needed to charge the system with dye and that my car and two others were sitting there awaiting arrival of said equipment. Their “computer system” has been down, and phone calls weren’t answered in Service the whole time. After a week, I received a call to say; “you can pick up your car but after driving it awhile, it’ll stop blowing cold AGAIN, then you’ll need to bring it BACK to let us locate the source of the leaked dye! It’s a shame that after over 20 years of satisfied driving and service experience, ONE bad service experience has me seriously considering making my next lease anything OTHER than another Audi.🤷♂️🧐
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Went to MAG to purchase a VW Atlas.
Went to MAG to purchase a VW Atlas. Every interaction with dealership was professional, treated with respect and in a straightforward manner. Pricing is transparent, and best in the area based on my research. Ended up not purchasing from them due to other reasons, but would absolutely recommend them!
Went to MAG to purchase a VW Atlas.
Went to MAG to purchase a VW Atlas. Every interaction with dealership was professional, treated with respect and in a straightforward manner. Pricing is transparent, and best in the area based on my research. Ended up not purchasing from them due to other reasons, but would absolutely recommend them!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
happy customer
I had my car serviced Gabby was very professional giving me a estimate and scheduling, the service personnel was excellent recording the repair and recommended changes fair price timely repairs I have been coming here for several years and they always give me great service I have a 2002 audi quto with 130k miles so things need repair or replace thanks Gabby
happy customer
I had my car serviced Gabby was very professional giving me a estimate and scheduling, the service personnel was excellent recording the repair and recommended changes fair price timely repairs I have been coming here for several years and they always give me great service I have a 2002 audi quto with 130k miles so things need repair or replace thanks Gabby
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
GO TO GERMAIN Land Rover EASTON!
I took my Range Rover in over a month ago. My first time servicing my car there. It is still under factory warranty. There wasn't a service advisor in site. They had my car for days. I called 3 days later to ask for an update. Nothing. I called back again, talked to the front desk guy (who was kind) and was on hold for 15-20 minutes as he searched for a technician to get me answers. I was told "nothing you requested is approved by Land Rover" I knew it was xx and they never even reached out. Just a flat out no. I thought to myself, wow, a luxury brand really treats their customers like this? No way. I knew I had to get a second opinion. I get a video from MAG saying my car was inspected and done. I show up the next day and they say "your car is not ready, they sent you an automated text and shouldn't have". I demanded it back and left. I ended up going to GERMAIN EASTON. TOP OF THE LINE CUSTOMER SERVICE! They got me a loaner car, text me the next day letting me know Land Rover APPROVED every last thing I requested with my bumper to bumper factory warranty. I didn't have to call them and ask and follow up. I bought my last car from Germain Lexus and had a wonderful experience there too. DO NOT trust MAG! The front desk guy told me "Land Rover sucks man" RE: to me requesting new parts for my car that were "rejected".... It really put a sour taste in my mouth about Land Rover as a whole, and Germain of Easton really changed my mind. Forever a Germain customer. MAG, please do better!
GO TO GERMAIN Land Rover EASTON!
I took my Range Rover in over a month ago. My first time servicing my car there. It is still under factory warranty. There wasn't a service advisor in site. They had my car for days. I called 3 days later to ask for an update. Nothing. I called back again, talked to the front desk guy (who was kind) and was on hold for 15-20 minutes as he searched for a technician to get me answers. I was told "nothing you requested is approved by Land Rover" I knew it was xx and they never even reached out. Just a flat out no. I thought to myself, wow, a luxury brand really treats their customers like this? No way. I knew I had to get a second opinion. I get a video from MAG saying my car was inspected and done. I show up the next day and they say "your car is not ready, they sent you an automated text and shouldn't have". I demanded it back and left. I ended up going to GERMAIN EASTON. TOP OF THE LINE CUSTOMER SERVICE! They got me a loaner car, text me the next day letting me know Land Rover APPROVED every last thing I requested with my bumper to bumper factory warranty. I didn't have to call them and ask and follow up. I bought my last car from Germain Lexus and had a wonderful experience there too. DO NOT trust MAG! The front desk guy told me "Land Rover sucks man" RE: to me requesting new parts for my car that were "rejected".... It really put a sour taste in my mouth about Land Rover as a whole, and Germain of Easton really changed my mind. Forever a Germain customer. MAG, please do better!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
My wife and I bought a Maserati from Charles and John at
My wife and I bought a Maserati from Charles and John at MAG a few weeks ago. It was an unrivaled experience. They were incredibly responsive and professional and respectful of our time. Without much prompting, they quickly negotiated an incredibly fair deal and expeditiously moved through the closing process. Then they patiently walked through all of the features after selling the vehicle to help my wife fully maximize the experience. I can’t underscore how fantastic the process was start to finish. They absolutely earned our business going forward, and I’d recommend them to anyone.
My wife and I bought a Maserati from Charles and John at
My wife and I bought a Maserati from Charles and John at MAG a few weeks ago. It was an unrivaled experience. They were incredibly responsive and professional and respectful of our time. Without much prompting, they quickly negotiated an incredibly fair deal and expeditiously moved through the closing process. Then they patiently walked through all of the features after selling the vehicle to help my wife fully maximize the experience. I can’t underscore how fantastic the process was start to finish. They absolutely earned our business going forward, and I’d recommend them to anyone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
2011Saab Service
Have had my 2011 Saab 9 3 XWD Serviced Several Times. They try to do the best they can considering that GM Screwed Saab by forcing them to File Bankruptcy. Have appointment for 07/29/2023 to check car out.
2011Saab Service
Have had my 2011 Saab 9 3 XWD Serviced Several Times. They try to do the best they can considering that GM Screwed Saab by forcing them to File Bankruptcy. Have appointment for 07/29/2023 to check car out.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great repair shop
Great service and the estimate for the service was in line with the actual price Gabby was a pleasure to work with during scheduling and pickup
Great repair shop
Great service and the estimate for the service was in line with the actual price Gabby was a pleasure to work with during scheduling and pickup
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase