Kelly BMW Hours
You can drive a BMW, or you can drive a KELLY BMW. There really is a difference! We're a local, family-owned dealership with a commitment to providing central Ohio with top notch service in our new car, pre-owned and service departments.
Allow our knowledgeable, courteous staff to help you find the BMW of your dreams-new or pre-owned!
Kelly BMW has central Ohio's largest Certified Pre-Owned BMW inventory. And we think you'll see a MAJOR difference in the attention to detail we give each and every pre-owned BMW on our lot. Every Certified Pre-Owned BMW is specially selected, inspected and prepared to exceed your expectations!
"A passion for cars and the people who drive them..."
Oil, Filter Change
$79.95 and up*
$195 and up*
Been using dealership since 1988, bought 5 cars through Kelly Service outstanding , very reliable, backs their repairs with 2 year guarantee, ancillary... services outstanding, waiting area, beverage and snacks,TV, lifestyle shop, etc
I live an hour away but stopped in and asked the attendant to check my tires as I was loosing air slowly in two and they were low. He showed me I had bubbles... on the side walls, I knew I had hit some terrible potholes this winter so I wasn’t surprised. Besides it was close to time for new tires anyway. They gave me a price that was better than I’ve paid anywhere else so I left my car. I also saw they had a nice deal on a spa detail on their website so I requested that done too. After diagnosing they found I had two bent wheels. I gave them the go ahead. I want to stress that I felt no pressure to have anything additional done, so I asked what they would do if this was their vehicle. In the end I had 4 new tires, straightened wheels, and an alinement done. I was very pleasantly surprised by the cost! When I picked the car up they made me feel like I was taking delivery on a brand new car and it looked brand new! My car has 150,000 miles and it looked and drove like it did when I bought it! This was my first time using them for service and I will definitely be back :)
I was greeted by the sales manager, Eric Robard as all of the regular sales staff were with other clients. He created a very positive first impression... of the dealership. Eric did refer me to an advisor for my next vvisit. My auto advisor, Bill Reifstick was friendly, patient, knowledgeble, and provided necessary details. I took 3 test drives before finalizing my decision. He was never condescending and was alway helpful. I liked the perk of free hand car washes as long as you own the car. While waiting for my car to be cleaned, I spoke with another customer who had been having her car washed regularly since she bought it in 2004. All service techs were extremely polite and helpful.
The dealership associates were pleasant and polite, and the loaner vehicle was much appreciated, but the final bill included a $227 charge for a locksmith... after locking themselves out of my vehicle. I was told that my vehicle "locked itself" and why should the dealership be responsible? FYI...I scheduled the service partially due to the issues with door lock unpredictability. It was not explained to me that I would be responsible for the locksmith fees. Imagine my shock when the fee was actually included in my total repair bill that went over $1000. I would really like to recommend this dealership for BMW purchases and/or repairs, but at this time, I cannot. CJ
CJ- Thank you for your kind words concerning our staff; however, per our previous discussion, I am having a bit of difficulty understanding where we w...ent wrong while serving you. Since the event in question (that being, your car's locking mechanism malfunctioning causing the car to lock itself & become inaccessible even when using the key, which was in our possession at the time of the malfunction) occurred while you were here at the dealership with us, I was surprised to see that you felt the steps taken to proceed with the repair were anything but completely transparent. Upon double-checking our records, I noted that your visit to our Service Department on that day was in part due to that exact locking mechanism issue occurring previously, you were also present when the locksmith was called upon to assist, & you signed an estimate containing all associated service fees including the cost of the locksmith's services which were necessary for us to begin performing any repairs on the vehicle whatsoever. If there is some way in which we could have better communicated our intentions to pursue that course of action with you, then I would appreciate it if you would let me know how we might have done so. Please send an email to me at email@example.com with your preferred means of contact & I will reach out to you right away. I would be very grateful to have the opportunity to earn back your trust & to better understand what occurred that caused you to feel misled in any way. Thank you for your time & feedback. I hope to hear from you soon. Regards, Brian Carter, Service Manager, Kelly BMW
My experience was first -rate! ! The sales & finance staff answered all my questions, provided documentation of vehicle history and followed-up after... the purchase to be sure all questions were answered. Communication before , during and after the sale were excellent.
Kelly BMW does an exceptional job with both service and sales. The attention to detail, convenience and exemplary staff is refreshing in today's automotive... world. Eric Robare, sales mgr, and David Migliore, sales advisor, along with John Otty, BMW Genius, exceeded my new car purchase experience and post sale support as a new customer to the dealership. Mark Byrnes and the service team have gone above and beyond to address my every concern without hesitation. Great job and highly recommended.
I have going to Kelly BMW for 17 years and I have found them to be friendly and knowledgeable. One time my wife's 535XI was having and intermittent blip... on her display screen. Kelly gave me a 535 loaner and because it took a long time to diagnose the problem they did the work for free. Amazing. I have sent new customers to Kelly and my son now goes there for service rather than the dealer closer to where he live.
I have purchased 4 cars from Kelly and have never been disappointed. The service department has been awesome. If anything is not perfect they fix it immediately... and always with a loaner car. I have full confidence in sending my friends there to buy or service their cars. JS
Staff was friendly and knowledgeable. They're car guys themselves, in it for that first and foremost. Very simple and efficient transaction. Would gladly... buy here again, and definitely recommend to others.
It's better to go somewhere else better then here I did not get help with nothing
Shaheb- We are so disappointed to hear that you felt mistreated while visiting us. If there is anything else that I can assist you with, then please ...do not hesitate to send me an email at firstname.lastname@example.org containing your preferred means of contact, to which I will promptly respond. Thank you for your time & feedback, it is greatly appreciated. Regards, Eric Robare, Sales Manager, Kelly BMW