Kelly BMW

3.2
(130 reviews)
Visit Kelly BMW
Sales hours: 9:00am to 5:30pm
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:30pm Closed
Sunday Closed Closed

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New (614) 454-3077 (614) 454-3077
Used (614) 528-4797 (614) 528-4797
Service (614) 528-4798 (614) 528-4798

Inventory

See all 98 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since March 2007.
You can drive a BMW or you can drive a KELLY BMW. There really is a difference! We're a local family-owned dealership with a commitment to providing central Ohio with top notch service in our new car pre-owned and service departments.

Allow our knowledgeable courteous staff to help you find the BMW of your dreams-new or pre-owned!

Kelly BMW has central Ohio's largest Certified Pre-Owned BMW inventory. And we think you'll see a MAJOR difference in the attention to detail we give each and every pre-owned BMW on our lot.
A passion for cars and the people who drive them...

Service center

Phone number (614) 528-4798

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
Closed
Sunday
Closed

Reviews

3.2
(130 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

This was my first visit for service at Kelly, I have been

This was my first visit for service at Kelly, I have been going to the other BMW WANT dealer on the other side of town. (Good riddance). I needed an oil change and suspected my 2016 with 143k needed a front wheel bearing replaced. Zac was very good at listening to my concern, and indeed the wheel bearing was the issue creating a humming noise. Zac was good at keeping me informed and the work was completed on time and the checkout was quick. Kelly is my new place for service.

5.0

This was my first visit for service at Kelly, I have been

This was my first visit for service at Kelly, I have been going to the other BMW WANT dealer on the other side of town. (Good riddance). I needed an oil change and suspected my 2016 with 143k needed a front wheel bearing replaced. Zac was very good at listening to my concern, and indeed the wheel bearing was the issue creating a humming noise. Zac was good at keeping me informed and the work was completed on time and the checkout was quick. Kelly is my new place for service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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1.0

My BMW was overheating and making squealing noise.

My BMW was overheating and making squealing noise. I was lied to and conned into paying $7000 to do everything except fix the overheating problem it was needing a water pump after they got the $7000 they told me what the problem was and then tried to deny that I didn’t already tell them that was the problem when found out I told them they act like it was my fault. I asked the man to fix certain things he refused unless I had something else fixed first that had nothing to do with the problem. My car ran when I got it there other than the battery being dead all that needed was a jump from sitting , it started up before I took it there. It’s worse now and they’re making me tow it out. The place is a complete scam and needs to be torn down. I’m sure someone will have a lawsuit on them soon.

1.0

My BMW was overheating and making squealing noise.

My BMW was overheating and making squealing noise. I was lied to and conned into paying $7000 to do everything except fix the overheating problem it was needing a water pump after they got the $7000 they told me what the problem was and then tried to deny that I didn’t already tell them that was the problem when found out I told them they act like it was my fault. I asked the man to fix certain things he refused unless I had something else fixed first that had nothing to do with the problem. My car ran when I got it there other than the battery being dead all that needed was a jump from sitting , it started up before I took it there. It’s worse now and they’re making me tow it out. The place is a complete scam and needs to be torn down. I’m sure someone will have a lawsuit on them soon.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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1.0

Although vehicle was maintained as scheduled, the

Although vehicle was maintained as scheduled, the experience of working with Kelly BMW service advisor Matt's was strange, unpleasant and at times unprofessional. When we arrived on time to our first appointment for my X5 and approached his desk, he kept staring at his monitor, pretending not noticing us for good 2 minutes and eventually awkwardly directed us to customers' waiting area. The same happened when we came to drop off our loaner. This time he stood and looked at his colleague's computer while ignoring the presence of me right in front of him for good 5 minutes. I had to go ahead and find someone else walking by to assist us. Another one and the most frustrating experience was when he negatively responded to my request to address software upgrade issue by declaring that my CPO coverage has expired about a week ago and now has to be paid for. I reminded him that I requested to assist me with that during my coverage period as well and he ignored and provided excuse that all X5s of that year have that issue and they won't be able to help. Maybe it was just my experience with Matt but he was extremely arrogant defensive and unwilling to help.

1.0

Although vehicle was maintained as scheduled, the

Although vehicle was maintained as scheduled, the experience of working with Kelly BMW service advisor Matt's was strange, unpleasant and at times unprofessional. When we arrived on time to our first appointment for my X5 and approached his desk, he kept staring at his monitor, pretending not noticing us for good 2 minutes and eventually awkwardly directed us to customers' waiting area. The same happened when we came to drop off our loaner. This time he stood and looked at his colleague's computer while ignoring the presence of me right in front of him for good 5 minutes. I had to go ahead and find someone else walking by to assist us. Another one and the most frustrating experience was when he negatively responded to my request to address software upgrade issue by declaring that my CPO coverage has expired about a week ago and now has to be paid for. I reminded him that I requested to assist me with that during my coverage period as well and he ignored and provided excuse that all X5s of that year have that issue and they won't be able to help. Maybe it was just my experience with Matt but he was extremely arrogant defensive and unwilling to help.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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1.0

Very poor service.

Very poor service. Dezaire is plain old rude and does not provide the right information. She said she had what I needed. I started negotiating and she did not like that. After I drove there she basically said I don’t have the car and I don’t want you to drive another car! Extremely rude! Will never go back again. Stay away.

1.0

Very poor service.

Very poor service. Dezaire is plain old rude and does not provide the right information. She said she had what I needed. I started negotiating and she did not like that. After I drove there she basically said I don’t have the car and I don’t want you to drive another car! Extremely rude! Will never go back again. Stay away.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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5.0

Just bought my first BMW.

Just bought my first BMW. Had the best experience with Dezirae Burns. She was able to provide multiple options to meet my needs. I highly recommend Kelly BMW and Dezirae!

5.0

Just bought my first BMW.

Just bought my first BMW. Had the best experience with Dezirae Burns. She was able to provide multiple options to meet my needs. I highly recommend Kelly BMW and Dezirae!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1.0

With current high demand their policy is not deal with

With current high demand their policy is not deal with anyone who isn't standing in their facility. I offered a $5,000 non refundable deposit and the balance in two days. Their counter was call them just before close, take the red eye, arrive at 8 am the next day, and MAYBE the car would still be availble. VERY short sighted. People will remember being treated so poorly.

1.0

With current high demand their policy is not deal with

With current high demand their policy is not deal with anyone who isn't standing in their facility. I offered a $5,000 non refundable deposit and the balance in two days. Their counter was call them just before close, take the red eye, arrive at 8 am the next day, and MAYBE the car would still be availble. VERY short sighted. People will remember being treated so poorly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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5.0

Gordon Rhea is a service writer at Kelly BMW.

Gordon Rhea is a service writer at Kelly BMW. Due to his knowledge, professionalism, and character, my husband and I return year after year.

5.0

Gordon Rhea is a service writer at Kelly BMW.

Gordon Rhea is a service writer at Kelly BMW. Due to his knowledge, professionalism, and character, my husband and I return year after year.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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5.0

Great place to do business.

Great place to do business. I placed an order for my new Z4 M40i and Eric Robare took it from there. He got me the exact car I wanted ordered and it finally arrived just in time for summer. Steve Topolosky was assigned to help me out during the order process and he couldn't have been more professional. It was a really great experience start to finish with constant contact throughout to keep me updated. Go see Eric and Steve if you're getting a new Bimmer!

5.0

Great place to do business.

Great place to do business. I placed an order for my new Z4 M40i and Eric Robare took it from there. He got me the exact car I wanted ordered and it finally arrived just in time for summer. Steve Topolosky was assigned to help me out during the order process and he couldn't have been more professional. It was a really great experience start to finish with constant contact throughout to keep me updated. Go see Eric and Steve if you're getting a new Bimmer!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1.0

Do not go here

Rude staff, they try to rip you off, do not go to this dealership, was warned by friends, should have listened to them, but learned.

1.0

Do not go here

Rude staff, they try to rip you off, do not go to this dealership, was warned by friends, should have listened to them, but learned.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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1.0

Rude staff, try to rip you off, do not go here, was

Rude staff, try to rip you off, do not go here, was warned by friends, should have listened

1.0

Rude staff, try to rip you off, do not go here, was

Rude staff, try to rip you off, do not go here, was warned by friends, should have listened

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.
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See all 130 reviews