Toyota Direct

2.6
(601 reviews)
Visit Toyota Direct
Sales hours: 12:00pm to 5:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 8:00am–6:00pm
Tuesday 9:00am–6:00pm 8:00am–6:00pm
Wednesday 9:00am–6:00pm 8:00am–6:00pm
Thursday 9:00am–6:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday 12:00pm–5:00pm 8:00am–5:00pm

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New (614) 528-4800 (614) 528-4800
Used (614) 454-3650 (614) 454-3650
Service (614) 454-3636 (614) 454-3636

Inventory

See all 279 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since August 2023.
Toyota Direct is central Ohio's largest Toyota dealer with over 1000 new and used cars available.
Proudly serving central Ohio since 1979 and conveniently located at I-270 and Morse Rd. near Easton.
Two years complimentary maintenance on new vehicles provided.

Service center

Phone number (614) 454-3636

Service hours

Monday
8:00am–6:00pm
Tuesday
8:00am–6:00pm
Wednesday
8:00am–6:00pm
Thursday
8:00am–6:00pm
Friday
8:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
8:00am–5:00pm

Reviews

2.6
(601 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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4.0

Looks like they may have the fairest prices in town and

Looks like they may have the fairest prices in town and staff was also professional and courteous

4.0

Looks like they may have the fairest prices in town and

Looks like they may have the fairest prices in town and staff was also professional and courteous

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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1.0

No communication.

No communication. Deceitful service practices. No info about brake pads, tire treads, Lack of actually topping off fluids

1.0

No communication.

No communication. Deceitful service practices. No info about brake pads, tire treads, Lack of actually topping off fluids

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
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1.0

Poor communication.

Poor communication. Basics on routine service not completed. Who knows what is actually completed? Deceitful

1.0

Poor communication.

Poor communication. Basics on routine service not completed. Who knows what is actually completed? Deceitful

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
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1.0

Had my oil changed here once.

Had my oil changed here once. Will NEVER go again. The service mechanics/customer service were rude and condescending. Months later, I received a call saying it was time to schedule a service and I told them no, I would not be returning and get my vehicle serviced elsewhere now. A couple days later, I received an email with an appointment that they scheduled anyways. This has happened twice now and I am not scheduling appointments. HORRIBLE customer service trying to make an extra buck off women that they assume don’t know anything about cars.

1.0

Had my oil changed here once.

Had my oil changed here once. Will NEVER go again. The service mechanics/customer service were rude and condescending. Months later, I received a call saying it was time to schedule a service and I told them no, I would not be returning and get my vehicle serviced elsewhere now. A couple days later, I received an email with an appointment that they scheduled anyways. This has happened twice now and I am not scheduling appointments. HORRIBLE customer service trying to make an extra buck off women that they assume don’t know anything about cars.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
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1.0

Service department is solid, but they have the worst new

Service department is solid, but they have the worst new car sales I've ever experienced. Not very helpful, just rude. Highly recommend going elsewhere.

1.0

Service department is solid, but they have the worst new

Service department is solid, but they have the worst new car sales I've ever experienced. Not very helpful, just rude. Highly recommend going elsewhere.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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5.0

Great experience, Derrick the salesman made purchasing my

Great experience, Derrick the salesman made purchasing my new Toyota Camry super easy. Keep in mind, this location is extremely busy as they sell more Toyotas than anyone else in the state. Ended up paying less than MSRP and im able to contact then if I have any questions. My first experience with the parts department was today as I went in to pick up a oil filter for my break in oil change, the two gentlemen behind the counter were super nice and willing to answer any questions I had. Thanks Toyota

5.0

Great experience, Derrick the salesman made purchasing my

Great experience, Derrick the salesman made purchasing my new Toyota Camry super easy. Keep in mind, this location is extremely busy as they sell more Toyotas than anyone else in the state. Ended up paying less than MSRP and im able to contact then if I have any questions. My first experience with the parts department was today as I went in to pick up a oil filter for my break in oil change, the two gentlemen behind the counter were super nice and willing to answer any questions I had. Thanks Toyota

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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1.0

Most unprofessional dealership have ever dealt with.

Most unprofessional dealership have ever dealt with. If you’re wanting to buy a Toyota I would find a different one. Use to be good years ago. But times do change. For this place it’s not for the better

1.0

Most unprofessional dealership have ever dealt with.

Most unprofessional dealership have ever dealt with. If you’re wanting to buy a Toyota I would find a different one. Use to be good years ago. But times do change. For this place it’s not for the better

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
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1.0

The service was horrible at service center, Chris seemed

The service was horrible at service center, Chris seemed like he didn’t care about the issue I was having with my 2016 Chevy equinox. I explained that I was having a knocking sound coming from the engine and that I have the extended advanced warranty. When he called me 3 hrs after I dropped my car off and told me that I didn’t have an oil in it and that when the tech put oil in it stopped the knocking sound. He then went on to tell me that it was a known issue with 2016 Chevy equinox’s having issues with burning oil, and the PVC seal being damaged. He then submitted that to the extended warranty company knowing it was going to fail. The PVC issue is known with Chevy but it is due to pressure build up and can cause piston rings and can cause timing chain issues along with needing a new engine if the issue persists. However the tech never checked anything else saw the oil underneath the vehicle and said it’s a known issue and wouldn’t be covered by the extended warranty. The extended warranty covers mechanical issues, along with the engine and drive train. Now I am stuck with a vehicle I purchased 2 years ago with an extended warranty and they want to charge me $3000 to repair it. They will never get my business again and it was aweful. It should have been covered under warranty had they have done their job to see if any pistons or rods or timing chain was affected it all would have been covered.

1.0

The service was horrible at service center, Chris seemed

The service was horrible at service center, Chris seemed like he didn’t care about the issue I was having with my 2016 Chevy equinox. I explained that I was having a knocking sound coming from the engine and that I have the extended advanced warranty. When he called me 3 hrs after I dropped my car off and told me that I didn’t have an oil in it and that when the tech put oil in it stopped the knocking sound. He then went on to tell me that it was a known issue with 2016 Chevy equinox’s having issues with burning oil, and the PVC seal being damaged. He then submitted that to the extended warranty company knowing it was going to fail. The PVC issue is known with Chevy but it is due to pressure build up and can cause piston rings and can cause timing chain issues along with needing a new engine if the issue persists. However the tech never checked anything else saw the oil underneath the vehicle and said it’s a known issue and wouldn’t be covered by the extended warranty. The extended warranty covers mechanical issues, along with the engine and drive train. Now I am stuck with a vehicle I purchased 2 years ago with an extended warranty and they want to charge me $3000 to repair it. They will never get my business again and it was aweful. It should have been covered under warranty had they have done their job to see if any pistons or rods or timing chain was affected it all would have been covered.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.
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4.0

Bought a 2024 Rav4 LE.

Bought a 2024 Rav4 LE. Transaction was smooth. Some minor misunderstandings about the final price at the beginning but they were all solved.

4.0

Bought a 2024 Rav4 LE.

Bought a 2024 Rav4 LE. Transaction was smooth. Some minor misunderstandings about the final price at the beginning but they were all solved.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

My experience with the staff at Toyota Direct on Morse Rd

My experience with the staff at Toyota Direct on Morse Rd was super awesome. Although the staff is new but he's so collective with an honest precision. That made my day. Thanks graciously.

5.0

My experience with the staff at Toyota Direct on Morse Rd

My experience with the staff at Toyota Direct on Morse Rd was super awesome. Although the staff is new but he's so collective with an honest precision. That made my day. Thanks graciously.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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