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Toyota Direct

(1,699 reviews)
Visit Toyota Direct
Sales hours: 12:00pm to 5:00pm
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–8:00pm
Tuesday 9:00am–8:00pm 7:00am–8:00pm
Wednesday 9:00am–8:00pm 8:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–8:00pm
Friday 9:00am–8:00pm 7:00am–8:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday 12:00pm–5:00pm Closed

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New (614) 528-4800 (614) 528-4800
Used (614) 454-3650 (614) 454-3650
Service (614) 454-3636 (614) 454-3636

Inventory

See all 166 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since August 2023.
Toyota Direct is central Ohio's largest Toyota dealer with over 1000 new and used cars available.
Proudly serving central Ohio since 1979 and conveniently located at I-270 and Morse Rd. near Easton.
Two years complimentary maintenance on new vehicles provided.

Service center

Phone number (614) 454-3636

Service hours

Monday
7:00am–8:00pm
Tuesday
7:00am–8:00pm
Wednesday
8:00am–6:00pm
Thursday
7:00am–8:00pm
Friday
7:00am–8:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

John Marnell headshot
John Marnell
Service Advisor
(38 reviews) certified badge
Mindy Hill headshot
Mindy Hill
Service Advisor
(102 reviews) certified badge
Maggie Arnold headshot
Maggie Arnold
Service Advisor
(83 reviews) certified badge
Isatou Jahateh headshot
Isatou Jahateh
Service Advisor
(80 reviews) certified badge
Justin Cottone headshot
Justin Cottone
Service Advisor
(94 reviews) certified badge
Clifford Williams headshot
Clifford Williams
Service Advisor
(86 reviews) certified badge
Caleb Meyer headshot
Caleb Meyer
Service Advisor
(75 reviews) certified badge
Rufus Alexander headshot
Rufus Alexander
Service Advisor
(55 reviews) certified badge
Ricky Deppen headshot
Ricky Deppen
Service Advisor
(41 reviews) certified badge
Derrick Palm headshot
Derrick Palm
Sales
(31 reviews)
Jon Smith headshot
Jon Smith
Finance Manager
(6 reviews)
Stephen Kotich headshot
Stephen Kotich
Service Advisor
(5 reviews)
Charles Tejeda headshot
Charles Tejeda
Sales
(16 reviews)
Nic Edgell headshot
Nic Edgell
Sales
(13 reviews)
Islam Abed headshot
Islam Abed
Sales
(36 reviews)
Fadi Hamid headshot
Fadi Hamid
Sales
(31 reviews)
Schneider Lincifort headshot
Schneider Lincifort
Sales
(20 reviews)
Kyle Walden headshot
Kyle Walden
Sales Manager
(47 reviews)
Jeff Kazee headshot
Jeff Kazee
Sales
(23 reviews)
Nasir Bary headshot
Nasir Bary
Sales
(18 reviews)
Dariush (Dee) Nabavi headshot
Dariush (Dee) Nabavi
Sales
(28 reviews)
Russell Doddroe headshot
Russell Doddroe
Senior Sales
(79 reviews)
Jim Elgin headshot
Jim Elgin
Service Advisor
(44 reviews)
Ashiqur Rahman headshot
Ashiqur Rahman
Sales
(29 reviews)
Brandon Snow headshot
Brandon Snow
Finance Manager
(27 reviews)
Mohamed Amin Abdiaziz headshot
Mohamed Amin Abdiaziz
Sales
(21 reviews)
Basha Osman headshot
Basha Osman
Sales
(18 reviews)
Candy Strawn headshot
Candy Strawn
Sales
(8 reviews)
Kayna Wooten headshot
Kayna Wooten
Service Advisor
(8 reviews)
Joey Lyn Ronk headshot
Joey Lyn Ronk
Service Manager
(26 reviews)
Casey Canfora headshot
Casey Canfora
Service Advisor
(25 reviews)
Thomas Wiley headshot
Thomas Wiley
Finance Manager
(39 reviews)
Karly Bowers headshot
Karly Bowers
Service Advisor
(49 reviews)
Erika Almanza headshot
Erika Almanza
Service Advisor
(35 reviews)
Ken Collins headshot
Ken Collins
Finance Manager
(10 reviews)
Derek Cox headshot
Derek Cox
Service Advisor
(21 reviews)
Jeremy Rodock headshot
Jeremy Rodock
Service Manager
(55 reviews)
Phil Ennis headshot
Phil Ennis
Sales Manager
(7 reviews)
Ryan Belcher headshot
Ryan Belcher
General Manager
(34 reviews)
Sean Toth headshot
Sean Toth
Service Advisor
(4 reviews)
James Palmer headshot
James Palmer
Sales
(3 reviews)
Marie Gilman headshot
Marie Gilman
Manager
(2 reviews)

Reviews

(1,699 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota Direct from DealerRater.

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Jeremy Rodock does an amazing job of keeping you informed

Jeremy Rodock does an amazing job of keeping you informed about the proper maintenance and all three of my Toyotas.

Jeremy Rodock does an amazing job of keeping you informed

Jeremy Rodock does an amazing job of keeping you informed about the proper maintenance and all three of my Toyotas.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Toyota Direct used shady and possibly illegal tactics

Toyota Direct used shady and possibly illegal tactics when I bought my car. They bait-and-switched the vehicle I wanted, gave false information (including the wrong VIN), and hard-pulled my credit without consent—illegal in Ohio. When they had to fix their own mistakes, they complained about working on a Sunday. I’m telling friends family and fellow active duty service members to avoid this place!

Toyota Direct used shady and possibly illegal tactics

Toyota Direct used shady and possibly illegal tactics when I bought my car. They bait-and-switched the vehicle I wanted, gave false information (including the wrong VIN), and hard-pulled my credit without consent—illegal in Ohio. When they had to fix their own mistakes, they complained about working on a Sunday. I’m telling friends family and fellow active duty service members to avoid this place!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Service rep did not fully explain my concerns to the

Service rep did not fully explain my concerns to the technician, so the technician's work did not accurately address my concerns.

Service rep did not fully explain my concerns to the

Service rep did not fully explain my concerns to the technician, so the technician's work did not accurately address my concerns.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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The service department has really gone downhill over the

The service department has really gone downhill over the years. I’ve been coming here for years and I’ve never had a problem and never worried about my vehicle until recently. My vehicle was damaged twice now at the service department.

The service department has really gone downhill over the

The service department has really gone downhill over the years. I’ve been coming here for years and I’ve never had a problem and never worried about my vehicle until recently. My vehicle was damaged twice now at the service department.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Cliff is an exceptional service provider, he truly cares

Cliff is an exceptional service provider, he truly cares about his customers and goes the very extra mile to give the best service. I can’t say enough about him, he is just wonderful.

Cliff is an exceptional service provider, he truly cares

Cliff is an exceptional service provider, he truly cares about his customers and goes the very extra mile to give the best service. I can’t say enough about him, he is just wonderful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Cliff was great during my visit but my car was worse when

Cliff was great during my visit but my car was worse when I got it back. Need to get my car back in to service. Not happy

Cliff was great during my visit but my car was worse when

Cliff was great during my visit but my car was worse when I got it back. Need to get my car back in to service. Not happy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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Would love to see reps check drop box on a daily basis to

Would love to see reps check drop box on a daily basis to service appointments

Would love to see reps check drop box on a daily basis to

Would love to see reps check drop box on a daily basis to service appointments

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Always give the best service!

Always give the best service! The team has patience and they are nice people. Will be back next time!

Always give the best service!

Always give the best service! The team has patience and they are nice people. Will be back next time!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Always a pleasant experience at Toyota Direct.

Always a pleasant experience at Toyota Direct. Justin kindly explained my service issues and the associated costs. The service center fixed my issues within a relatively short period of time, and I was on my way. I always feel confident that they do good quality work.

Always a pleasant experience at Toyota Direct.

Always a pleasant experience at Toyota Direct. Justin kindly explained my service issues and the associated costs. The service center fixed my issues within a relatively short period of time, and I was on my way. I always feel confident that they do good quality work.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Dauby is Awesome!

Dauby is Awesome!!!! The service writer did a good job too. Putting a word limit on is xx.

Dauby is Awesome!

Dauby is Awesome!!!! The service writer did a good job too. Putting a word limit on is xx.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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