Toyota Direct

First, their used cars share a free carfax, always a good sign. Then there is the best price around and new tires graced both the cars I was interested... in. They let me take the car out on my own which is different. My sales person, Eric Taylor was super. The $250 doc fee was reasonable and Isaac Cascioli had me out of his finance office with a smile in record time. With a free icee in hand I was off in my just washed Infiniti. Thanks guys!

They are very friendly and get back to you in a timely manner, affordable prices, and they are very persistent. I haven’t bought from them yet but I am... strongly considering it

Abdul Mohamed treated us with outstanding client service and helped us purchase a new car very friendly and helpful and we purchased a new 2017 Toyota... Highlander

I recently purchased a used Jeep from Toyota Direct. The entire process from start to finish was seamless and easy. Everyone from Sales (Nate) to Finance... to Service (Jeremy) was super nice and helpful. Within 24 hours of driving off the lot, the check engine light came on. I called up the Service Department and they quickly got me in for a diagnostic check and repaired the issue within hours. I cannot express how impressed I am with the level of customer service I received. I had a negative experience at another dealership the week before and was very apprehensive to use another dealership in that network. Toyota Direct just earned another loyal customer. Thanks for finally making me a Jeep owner

Shannon Smith is an excellent Salesman who made our experience great. The buying process was not exhausting and Shannon took the time to ensure the quality... of the vehicle.

I scheduled a 50,000 mile service online and added to notes that driver side rear door need to be fixed. Mindy helped me when I dropped my car, I told... her same thing as I scheduled, and showed her the door which need to be fixed. She said it was easy and they can glue the cap back. I picked up my car 5 hours later,and been told by another girl that everything was fine. I found out that the door hadn't been fixed after I paid, and cap piece was lost. Mindy denied she had ever touch the piece. She was even telling me lies to my very face that I was here only for maintenance, not for the rear door. I had waited another hour to get this issue resolved after she called her boss to help me... Once again this car service is horrible disgusting I will never use them again or recommend them to anyone they have no consideration they give a time and it's inaccurate have people waiting on the cold unprofessional and unreliable

Used car salesguys are cutthroat. Went in on a Wednesday and we tried to make a deal happen but we couldn't agree on a price. Received a call from a different... used car sales guy the next day saying he could steal the sale and "make some magic happen" and would get back to us. The same (second) sales guy called back on Saturday morning at 8:30 AM saying we had 30 minutes to return to the dealership to buy the car we previously couldn't agree on the price because 5 people were lined up to buy it. THEN SELL IT! Don't buy from here. Don't waste your time.

We drove 3 hours to check out a vehicle. There was no mention in the listing of any type of damage to the vehicle. We got there and when we opened the... hood to look st the car, the cover on the engine was all chewed up by some animal. There were little pieces of nuts everywhere in the engine compartment. The insulation on the bottom of the hood was chewed completely bare. There were claw marks and fur all over the seats. The car was in horrible condition. It had been on the lot for 6 months and the salesman said he didn’t think anyone had ever opened the hood to check It out since it got there 6 months ago! I wouldn’t waste my time at this dealership. Very shady people! My rating would be a -0 if they had that available!

I’ve been a repeat customer over the years but recently I have seen a decline in customer loyalty. I went to purchase my third car from this dealership... in about 6 years. I was shocked to see how they treated loyal customers. I was trying to trade in one of the vehicles I purchased from them and was offered an extremely low price. They did move it up significantly after my reaction but I still believe any dealership that cares about customer loyalty would not play these games with repeat customer. Nothing like someone trying to take advantage of you after years of repeat business. I even wrote an email to the Manager and cc’d one of their leadership points of contact and never recieved back an apology. Unbelievable to me.

The service was great!!!! From the moment I sent out that I was interested in one of the vehicles, I got a prompt response. Plus, the dealer made sure... I was available and double checked when I would be arriving.