Reviews
Jeremy Rodock does an amazing job of keeping you informed
Jeremy Rodock does an amazing job of keeping you informed about the proper maintenance and all three of my Toyotas.
Jeremy Rodock does an amazing job of keeping you informed
Jeremy Rodock does an amazing job of keeping you informed about the proper maintenance and all three of my Toyotas.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Toyota Direct used shady and possibly illegal tactics
Toyota Direct used shady and possibly illegal tactics when I bought my car. They bait-and-switched the vehicle I wanted, gave false information (including the wrong VIN), and hard-pulled my credit without consent—illegal in Ohio. When they had to fix their own mistakes, they complained about working on a Sunday. I’m telling friends family and fellow active duty service members to avoid this place!
Toyota Direct used shady and possibly illegal tactics
Toyota Direct used shady and possibly illegal tactics when I bought my car. They bait-and-switched the vehicle I wanted, gave false information (including the wrong VIN), and hard-pulled my credit without consent—illegal in Ohio. When they had to fix their own mistakes, they complained about working on a Sunday. I’m telling friends family and fellow active duty service members to avoid this place!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Service rep did not fully explain my concerns to the
Service rep did not fully explain my concerns to the technician, so the technician's work did not accurately address my concerns.
Service rep did not fully explain my concerns to the
Service rep did not fully explain my concerns to the technician, so the technician's work did not accurately address my concerns.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
The service department has really gone downhill over the
The service department has really gone downhill over the years. I’ve been coming here for years and I’ve never had a problem and never worried about my vehicle until recently. My vehicle was damaged twice now at the service department.
The service department has really gone downhill over the
The service department has really gone downhill over the years. I’ve been coming here for years and I’ve never had a problem and never worried about my vehicle until recently. My vehicle was damaged twice now at the service department.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Cliff is an exceptional service provider, he truly cares
Cliff is an exceptional service provider, he truly cares about his customers and goes the very extra mile to give the best service. I can’t say enough about him, he is just wonderful.
Cliff is an exceptional service provider, he truly cares
Cliff is an exceptional service provider, he truly cares about his customers and goes the very extra mile to give the best service. I can’t say enough about him, he is just wonderful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Cliff was great during my visit but my car was worse when
Cliff was great during my visit but my car was worse when I got it back. Need to get my car back in to service. Not happy
Cliff was great during my visit but my car was worse when
Cliff was great during my visit but my car was worse when I got it back. Need to get my car back in to service. Not happy
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Would love to see reps check drop box on a daily basis to
Would love to see reps check drop box on a daily basis to service appointments
Would love to see reps check drop box on a daily basis to
Would love to see reps check drop box on a daily basis to service appointments
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Always give the best service!
Always give the best service! The team has patience and they are nice people. Will be back next time!
Always give the best service!
Always give the best service! The team has patience and they are nice people. Will be back next time!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Always a pleasant experience at Toyota Direct.
Always a pleasant experience at Toyota Direct. Justin kindly explained my service issues and the associated costs. The service center fixed my issues within a relatively short period of time, and I was on my way. I always feel confident that they do good quality work.
Always a pleasant experience at Toyota Direct.
Always a pleasant experience at Toyota Direct. Justin kindly explained my service issues and the associated costs. The service center fixed my issues within a relatively short period of time, and I was on my way. I always feel confident that they do good quality work.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Dauby is Awesome!
Dauby is Awesome!!!! The service writer did a good job too. Putting a word limit on is xx.
Dauby is Awesome!
Dauby is Awesome!!!! The service writer did a good job too. Putting a word limit on is xx.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair