Reviews
Write a reviewBaumann won’t be beat is a terrible slogan.
Baumann won’t be beat is a terrible slogan. It should be, Baumann won’t honor the warranty they sell. Horrible experience dealing with the service department and the warranty company. We spent over $3,000 on a warranty that wouldn’t cover the repair bill based on the verbiage of the claim. My truck was repaired, Fidelity called it an adjustment. Claim denied… … I will never buy another vehicle for Baumann or their “warranty” with the car.
Baumann won’t be beat is a terrible slogan.
Baumann won’t be beat is a terrible slogan. It should be, Baumann won’t honor the warranty they sell. Horrible experience dealing with the service department and the warranty company. We spent over $3,000 on a warranty that wouldn’t cover the repair bill based on the verbiage of the claim. My truck was repaired, Fidelity called it an adjustment. Claim denied… … I will never buy another vehicle for Baumann or their “warranty” with the car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Frank, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (419) 332-8236 to discuss your concerns, as your satisfaction is of utmost importance to us.
I called to make an appointment for an oil change.
I called to make an appointment for an oil change. The new AI appointment program was a miserable experience. I kept getting disconnected by the system. It took 3-4 return calls to finally after 25 minutes time to make the appointment. The program also kept asking me if I was intertested in having my car appraised to have Baumann buy it back! Ater being asked 5 times it seemed to understand the anwser was NO. I may not return there for service as it was too much of a hassle to get a simple appointment for an oil change.
I called to make an appointment for an oil change.
I called to make an appointment for an oil change. The new AI appointment program was a miserable experience. I kept getting disconnected by the system. It took 3-4 return calls to finally after 25 minutes time to make the appointment. The program also kept asking me if I was intertested in having my car appraised to have Baumann buy it back! Ater being asked 5 times it seemed to understand the anwser was NO. I may not return there for service as it was too much of a hassle to get a simple appointment for an oil change.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
James, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (419) 332-8236 to discuss your concerns, as your satisfaction is of utmost importance to us.
Chris Beck at the Fremont Chrysler dealership was
Chris Beck at the Fremont Chrysler dealership was absolutely wonderful. He found exactly what we were looking for at a great price. We will be back soon for another vehicle. If you looking for a new or used car call Chris Beck he know how to treat his customers.
Chris Beck at the Fremont Chrysler dealership was
Chris Beck at the Fremont Chrysler dealership was absolutely wonderful. He found exactly what we were looking for at a great price. We will be back soon for another vehicle. If you looking for a new or used car call Chris Beck he know how to treat his customers.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I always bring my car here for service, they do a great
I always bring my car here for service, they do a great job and help with any problems I may have.
I always bring my car here for service, they do a great
I always bring my car here for service, they do a great job and help with any problems I may have.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Your satisfaction is important to us, so we want to sincerely thank you for choosing Al Baumann Chevrolet-Buick, INC. and we hope to see you again soon!
oil change
Everything was fine, got me in and out in a timely mater, friendly and helpful
oil change
Everything was fine, got me in and out in a timely mater, friendly and helpful
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Marcia, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
Customer
Very knowledgeable with all the technology that comes with a new vehicle
Customer
Very knowledgeable with all the technology that comes with a new vehicle
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care.
Great sales experience thank you Chris Beck
Very good communication with Chris Beck at Baumann Chrysler in Fremont. Found vehicle we were inquiring about.. no pressure and made the buying process very easy.... we were referred to Chris Beck and are extremely satisfied..
Great sales experience thank you Chris Beck
Very good communication with Chris Beck at Baumann Chrysler in Fremont. Found vehicle we were inquiring about.. no pressure and made the buying process very easy.... we were referred to Chris Beck and are extremely satisfied..
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks for highlighting some of our staff who helped make this such a great experience! Congratulations on your new vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Chevy Equinox
We purchased a used vehicle here recently and most likely won't again. They left us on the last dash mark for gas that I realized driving home. I called and told them that I had to fill up before even driving it 15 miles home. They said they would do something for me, never heard back. Clean car and dealership just poor, pushy customer service.service Will try to get pressure you into something you don't want. Decent car dealership, clean vehicle. Just poor customer service.
Chevy Equinox
We purchased a used vehicle here recently and most likely won't again. They left us on the last dash mark for gas that I realized driving home. I called and told them that I had to fill up before even driving it 15 miles home. They said they would do something for me, never heard back. Clean car and dealership just poor, pushy customer service.service Will try to get pressure you into something you don't want. Decent car dealership, clean vehicle. Just poor customer service.
- Customer service 1.0
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for reaching out to us. We regret to hear about the situation you have described. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Call Jerry Snodgrass, Al Baumann Chevrolet Buick 419-332-8236. Thanks.
Great service
As always,Baumanns makes my old change quick and easy!
Great service
As always,Baumanns makes my old change quick and easy!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Chevy Traverse
I walked in Thursday and drove off with a vehicle thanks to Michael White I had a great experience I would recommend a family member or friend there anytime. He actually took his time and really showed that he cared.
Chevy Traverse
I walked in Thursday and drove off with a vehicle thanks to Michael White I had a great experience I would recommend a family member or friend there anytime. He actually took his time and really showed that he cared.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jamie, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!