Reviews
Great service
Showed up at the service department with no notice and without an appointment. The service team got me in and out in under an hour.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! We're happy Service was able to accommodate you and get you out quickly!
Excellent, quality service!
Scheduling was convenient. The service was excellent. You guys didn't try to sell me something I didn't need. I arrived early and the staff was courteous. Our car was done and I was on with the rest of my day in a very timely manner. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving us a review! We're happy Service got you in and out!
20,000 mile service
Everyone was very friendly and helpful from the time i called to schedule the appointment until services were complete. Everything was explains as to what was done and the outcome. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! We truly appreciate it!
Smooth
I found my last visit to the Toyota service center to be outstanding. I liked having appointments scheduled as it makes the experience very efficient. The waiting room is less crowded and as always the providers are the best!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for you review! We truly appreciate it!
Great
Cory my salesman was professional this is the 3rd car I purchase over 9 yrs he was just as honest and caring this time as he was the first time he was able to offer different options to make my purchase comfortable for me buy. Thank you again
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your outstanding review! We truly appreciate your continued business! We're very excited to share your review with Corey, we know it'll make his day!
Matt Theisen took great care of us.
Matt was very responsive, better than the 4 other salesman I was working with in Michigan. Matt was able to find my car in a relatively short period of time. He was very knowledgeable and pleasant to work with. That's why I drove almost 2 hours from Michigan to buy my 2019 RAV4 XLE-PREMIUM. His knowledge of the car was by far the best of anyone I've ever worked with. I'm 73 years old & have purchased many cars over my lifetime & have never before filled out a survey but Matt deserves it for all the extra effort he put in. He even took calls & texts after hours. He never left me hanging. Thanks Matt for your 5 star personal service. Rahman West also was very knowledgable, professional & courteous. Together they made a good team & a great experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for this amazing review, Bobby! We will be sure to have Matt read this, it will definitely be the highlight of his week!
Greg did a great and honest job!
Greg had the inspection completed very promptly and explained the condition of my tires (they will need replacement soon). He stated that you run a sale in the spring. Please have him notify me when that sale starts.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! We truly appreciate it! We will be happy to have Gregg notify you when they tire sale is happening. Please contact me with your name and number to ensure we are able to contact you! Cara Manor Jim White Toyota
Scheduled oil change takes 1 hour and 15 minutes
A scheduled oil change took 1 hour and 15 minutes. I called and made the appointment to have this work done. I'm no mechanic, but the amount of time seems excessive to me. Then the service personnel tells me to give them top ratings, only top ratings count on the review. If I'm going to give a fair and honest review, I should be encouraged to be honest. IDK, seems a bit shady to me.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does not recommend this dealer
- Came in for service or repair
Almost perfect
I looked into RAV4s online and made an appointment to come in and take a test drive. I met with Matt later that day. He made the buying process easy and painless. We went over what I was looking for and he matched me up with the right vehicle for me.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review, we truly appreciate it!
Friendly, fast and efficient.
Came in twice over a period of two days for sevice and to fix a dash tray. Both times without appointment. Repairs were done without delay and the staff was very friendly and helpful. We
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! We're happy Service was able to accommodate you so quickly!