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McHugh Chrysler Dodge Jeep Ram

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (43 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–6:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–5:00pm 8:00am–3:00pm
Sunday Closed Closed

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (43 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of McHugh Chrysler Dodge Jeep Ram from DealerRater.

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My experience with McHugh’s was a nightmare.

My experience with McHugh’s was a nightmare. Timeline of Issues 10/17/24: Bought a used truck. 10/18/24: Check engine light (P0087 code). 10/19/24: Found issues: overdue filters, faulty TPMS sensors, leaking pinion seal, damaged tires, a speedometer off by 6 MPH, and barely functional wipers. 10/21–11/28/24: Returned the truck multiple times; McHugh’s failed to resolve the root issue (failing high-pressure fuel pump contaminating the system). They ignored prior diagnoses, performed superficial fixes, dismissed concerns, and were unprofessional. I’ve spent $4,628 on repairs, with $12,704 more needed. They refused fair reimbursement. Avoid McHugh’s unless you want costly repairs and poor service.

My experience with McHugh’s was a nightmare.

My experience with McHugh’s was a nightmare. Timeline of Issues 10/17/24: Bought a used truck. 10/18/24: Check engine light (P0087 code). 10/19/24: Found issues: overdue filters, faulty TPMS sensors, leaking pinion seal, damaged tires, a speedometer off by 6 MPH, and barely functional wipers. 10/21–11/28/24: Returned the truck multiple times; McHugh’s failed to resolve the root issue (failing high-pressure fuel pump contaminating the system). They ignored prior diagnoses, performed superficial fixes, dismissed concerns, and were unprofessional. I’ve spent $4,628 on repairs, with $12,704 more needed. They refused fair reimbursement. Avoid McHugh’s unless you want costly repairs and poor service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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NEVER BUY FROM THIS PLACE.

NEVER BUY FROM THIS PLACE. MCHUGH IN ZANESVILLE OHIO. THEY ARE xxxxxxxx......BOUGHT A 2019 GMC SIERRA. TRANSMISSION WAS BAD.VOLT METER STARTED GOING CRAZY AN HAD A EXHAUST LEAK AROUND MOTOR. THEY PUT SOM KIND OF A REPLACEMENT TRANS BACK IN .STILL DOING SAME THING. VOLT METER NOT FIXED.EXHAUST LEAK NOT FIX ETHER.THEY SAID I HAD TO TAKE TO CHEVY DEALER WOW...I HAVE A TOTAL OF 27000.IN THIS TRUCK FROM THEM... ..........SO BUYER BEWARE BEWARE BEWARE. THEY ARE SHYSTRS......

NEVER BUY FROM THIS PLACE.

NEVER BUY FROM THIS PLACE. MCHUGH IN ZANESVILLE OHIO. THEY ARE xxxxxxxx......BOUGHT A 2019 GMC SIERRA. TRANSMISSION WAS BAD.VOLT METER STARTED GOING CRAZY AN HAD A EXHAUST LEAK AROUND MOTOR. THEY PUT SOM KIND OF A REPLACEMENT TRANS BACK IN .STILL DOING SAME THING. VOLT METER NOT FIXED.EXHAUST LEAK NOT FIX ETHER.THEY SAID I HAD TO TAKE TO CHEVY DEALER WOW...I HAVE A TOTAL OF 27000.IN THIS TRUCK FROM THEM... ..........SO BUYER BEWARE BEWARE BEWARE. THEY ARE SHYSTRS......

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Love my Cadillac and I got a GREAT DEAL!

I was referred to Tim and Cindy at McHugh and they did not disappoint! I left with a beautiful Cadillac and it didn’t drain my bank account! It has such a smooth ride-I absolutely love my new car (new to me). The whole process was so simple and I never felt rushed or pushed. They really did treat me like family and I any recommend them enough!

Love my Cadillac and I got a GREAT DEAL!

I was referred to Tim and Cindy at McHugh and they did not disappoint! I left with a beautiful Cadillac and it didn’t drain my bank account! It has such a smooth ride-I absolutely love my new car (new to me). The whole process was so simple and I never felt rushed or pushed. They really did treat me like family and I any recommend them enough!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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was pretty much shoved in the door a couple weeks ago, by

was pretty much shoved in the door a couple weeks ago, by a salesperson, where I encountered an unfriendly welcome just because I wasn’t ready to buy today. There was a little bald guy who must have been a “manager “ screaming and cussing at what looked like a petrified, employee. They way he was talking to him and the words he was using was one of the worst shows of unprofessional behavior I have ever seen. I also have a friend who purchased a jeep there that kept going into limp mode and he was promised it would be fixed and he had a horrible time getting what he was promised done. I will never step foot in there again and don’t recommend wasting your time or money with these horrible people.

was pretty much shoved in the door a couple weeks ago, by

was pretty much shoved in the door a couple weeks ago, by a salesperson, where I encountered an unfriendly welcome just because I wasn’t ready to buy today. There was a little bald guy who must have been a “manager “ screaming and cussing at what looked like a petrified, employee. They way he was talking to him and the words he was using was one of the worst shows of unprofessional behavior I have ever seen. I also have a friend who purchased a jeep there that kept going into limp mode and he was promised it would be fixed and he had a horrible time getting what he was promised done. I will never step foot in there again and don’t recommend wasting your time or money with these horrible people.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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The lies about refinance with this place

This place will LIE to you just to get your hard earned money 💰 and over priced they are .until you want to trade it in or refinance.well the market has crashed we can't do any . They told me three months ago we could refinance because I have equity on this vehicle now . LIE LIE LIE The sales woman telling me to sell my car and come back with the money 💰 this place is the worst they can't do there job I'm not a used car sale man I will posted this on all site's

The lies about refinance with this place

This place will LIE to you just to get your hard earned money 💰 and over priced they are .until you want to trade it in or refinance.well the market has crashed we can't do any . They told me three months ago we could refinance because I have equity on this vehicle now . LIE LIE LIE The sales woman telling me to sell my car and come back with the money 💰 this place is the worst they can't do there job I'm not a used car sale man I will posted this on all site's

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Professional and upfront

My family had the best experience purchasing a used truck. No games and was upfront from the start! We was treated with respect! Staff was all professional and took the time to help make our experience the best! We Recommend this dealership!

Professional and upfront

My family had the best experience purchasing a used truck. No games and was upfront from the start! We was treated with respect! Staff was all professional and took the time to help make our experience the best! We Recommend this dealership!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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bought a used truck end of may 22 got to drive 4 days

bought a used truck end of may 22 got to drive 4 days until they could fix agreement. problems.has been back 3 time's for same problems it's July 20 still no truck.i used to be a certified mechanic and they won't touch truck again.

bought a used truck end of may 22 got to drive 4 days

bought a used truck end of may 22 got to drive 4 days until they could fix agreement. problems.has been back 3 time's for same problems it's July 20 still no truck.i used to be a certified mechanic and they won't touch truck again.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Vern was my sales person, after discussing used trucks,

Vern was my sales person, after discussing used trucks, and hearing what I was looking for in a truck. Yes, I was being picky. He suggested that I look at what they had in new truck inventory. McHugh had the truck that I was looking for, spec for spec. The purchase could not have gone smoother!

Vern was my sales person, after discussing used trucks,

Vern was my sales person, after discussing used trucks, and hearing what I was looking for in a truck. Yes, I was being picky. He suggested that I look at what they had in new truck inventory. McHugh had the truck that I was looking for, spec for spec. The purchase could not have gone smoother!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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A awesome experience!

The whole team treated us like family . They make you feel comfortable while they work hard on finding you the best vehicle for your needs . Vern was on of the best salesman we ever dealt with . Extremely nice , easy to talk to , and hard working .I Highly recommended .

A awesome experience!

The whole team treated us like family . They make you feel comfortable while they work hard on finding you the best vehicle for your needs . Vern was on of the best salesman we ever dealt with . Extremely nice , easy to talk to , and hard working .I Highly recommended .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Best experience

Had the pleasure of working with Kevin. He was so helpful. He was honest, not pushy, and so hilarious. He made buying a car so very easy! The atmosphere in the office was so welcoming. They are a family and it shows. I will now forever go see him to buy a car and will tell everyone to go here as well.

Best experience

Had the pleasure of working with Kevin. He was so helpful. He was honest, not pushy, and so hilarious. He made buying a car so very easy! The atmosphere in the office was so welcoming. They are a family and it shows. I will now forever go see him to buy a car and will tell everyone to go here as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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