Reviews
Norm Schultz was GREAT.
Norm Schultz was GREAT. He worked to get me the best deal for me. Great selection of cars and trucks. The service department takes care of all your needs also
Norm Schultz was GREAT.
Norm Schultz was GREAT. He worked to get me the best deal for me. Great selection of cars and trucks. The service department takes care of all your needs also
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Thomas, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!
I had an excellent experience purchasing a used Audi A5
I had an excellent experience purchasing a used Audi A5 from Liberty Ford in Vermilion, Ohio. The team was incredibly easy to work with, making the entire process smooth and stress-free. They were transparent, friendly, and genuinely focused on ensuring I was satisfied with my purchase. When a minor issue arose with the vehicle, their service department was quick to address and resolve it with professionalism and care. I truly appreciated their dedication to customer satisfaction. I highly recommend Liberty Ford to anyone looking for a reliable used car and outstanding service!
I had an excellent experience purchasing a used Audi A5
I had an excellent experience purchasing a used Audi A5 from Liberty Ford in Vermilion, Ohio. The team was incredibly easy to work with, making the entire process smooth and stress-free. They were transparent, friendly, and genuinely focused on ensuring I was satisfied with my purchase. When a minor issue arose with the vehicle, their service department was quick to address and resolve it with professionalism and care. I truly appreciated their dedication to customer satisfaction. I highly recommend Liberty Ford to anyone looking for a reliable used car and outstanding service!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Michael, thank you for your wonderful response to the quality of service our Staff provides! Thanks again for the recommendation, and have an amazing day!
Great experience, salesman did a very nice job with the
Great experience, salesman did a very nice job with the details of the car and process. Appreciated it very Much. Have already recommended someone. Thanks much
Great experience, salesman did a very nice job with the
Great experience, salesman did a very nice job with the details of the car and process. Appreciated it very Much. Have already recommended someone. Thanks much
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Robert, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!
Since they are “no haggle”, this was an easy transaction
Since they are “no haggle”, this was an easy transaction and they were courteous the whole time.
Since they are “no haggle”, this was an easy transaction
Since they are “no haggle”, this was an easy transaction and they were courteous the whole time.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
A pleasure to do business with.
A pleasure to do business with. The salesman Norm Shultz was excellent. Norm helped me every step of the way. He answered every question. Worked with me. Was very patient.
A pleasure to do business with.
A pleasure to do business with. The salesman Norm Shultz was excellent. Norm helped me every step of the way. He answered every question. Worked with me. Was very patient.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
I had to have my car started by AAA because the battery
I had to have my car started by AAA because the battery failed. I called right away to see if I could bring it in to have a new one installed, drove it there while it was still running, was served immediately, and drove out with a new battery plus tires filled with the proper pressure. Quick and polite service!!
I had to have my car started by AAA because the battery
I had to have my car started by AAA because the battery failed. I called right away to see if I could bring it in to have a new one installed, drove it there while it was still running, was served immediately, and drove out with a new battery plus tires filled with the proper pressure. Quick and polite service!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Sharon, we are delighted we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
I do not care with not getting a manual anymore.
I do not care with not getting a manual anymore. And the descriptions on the window sticker are misleading with not getting a book showing options.
I do not care with not getting a manual anymore.
I do not care with not getting a manual anymore. And the descriptions on the window sticker are misleading with not getting a book showing options.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Terrence, we are so disappointed to learn of this situation you have described. Please contact at Liberty Ford-Lincoln 440-967-6191 and we will do our best to make this better. We hope to hear from you soon.
Very happy with salesman to financial personnel.
Very happy with salesman to financial personnel. Answered all my questions and was not pushy.
Very happy with salesman to financial personnel.
Very happy with salesman to financial personnel. Answered all my questions and was not pushy.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Beverly, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Nice being able to drive into service bay.
Nice being able to drive into service bay. Greeted as exited vehicle. All I had to do was hand over the keys. Had a good discussion with parts department about Ford hard top and they even printed me out info. They also tried to help me with new tire decision. Takes about an hour.
Nice being able to drive into service bay.
Nice being able to drive into service bay. Greeted as exited vehicle. All I had to do was hand over the keys. Had a good discussion with parts department about Ford hard top and they even printed me out info. They also tried to help me with new tire decision. Takes about an hour.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Mark, we are happy we could make your experience a positive one! If there is anything else we can do to assist you, please let us know! Take care!
Always friendly and responsive to my requests.
Always friendly and responsive to my requests. We are longtime customers of Liberty Vermilion and there is a reason for that! They are small enough for personal service and large enough to take care of any requests. We bought out my lease, and I had some special requests for the purchase. They went above and beyond to satisfy me.
Always friendly and responsive to my requests.
Always friendly and responsive to my requests. We are longtime customers of Liberty Vermilion and there is a reason for that! They are small enough for personal service and large enough to take care of any requests. We bought out my lease, and I had some special requests for the purchase. They went above and beyond to satisfy me.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car