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Ken Ganley Subaru Wickliffe

(2,876 reviews)
Visit Ken Ganley Subaru Wickliffe
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday 10:00am–2:00pm Closed
2025 state dealer award
View 9 awards
2025 state dealer award 2024 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (866) 975-5731 (866) 975-5731
Used (888) 417-1283 (888) 417-1283
Service (866) 630-0742 (866) 630-0742

Reviews

(2,876 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ken Ganley Subaru Wickliffe from DealerRater.

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Great Experience

We had visited a few other dealers before coming to Ganley Subaru East. We were met by Gino at the Used Car department. Gino was very knowledgeable about the Outback we were interested in. He took ample time to explain the many features of the vehicle. He was very friendly and patient with the questions we had and our concerns about what we were seeking in the purchase of our next car. We will be recommending Gino to anyone we know who is in the market for their next car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!

Great service, great overall experience.

I had an overall great experience working with members of the Ganley Subaru team. They helped to make the car buying process smooth and simple. Brad Lunar worked with me specifically and provided excellent customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy to hear you had such a positive experience with our team! We hope to see you soon!

2019 Outback

We had a great experience. James went over all the options and prices. Showed us all the different cars we were interested in. Went over the different models features The management treated us great in our dealing with them. DJ set us up perfect. Definitely say go and see what you can get into.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Ganley Subaru of Wickliffe. We hope to see you soon!

Quick, easy, and entertaining

I had called to inquire about a new car. Dj Mason was the employee I talked to. She explained everything I needed to know very well. I've never bought a new car before and I was a bit nervous. She made the process so easy to understand and was very professional and courteous.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, your satisfaction is our top priority. If you have any further questions, please give us a call. We're always happy to help!

Wonderful dealership

The agent we dealt with at Ganley Toyota was extremely helpful and professional. He carefully went over the Owner's manual to answer any questions we had We would definitely purchase from Ganley again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

Great Service

Very easy to talk to and helpful. Made sure I was leaving there with a vehicle that had the features I was looking for. Would definitely recommend to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, we are so pleased you enjoyed your visit to Ganley Subaru of Wickliffe! We hope to see you soon!

They went above and beyond my expectations.

The last car I purchased was in 1999. It was difficult for me to decide between the limited, and the sport, because I didn't want to regret the purchase down the road. Hannah kept in touch, and helped me with my decision based on her knowledge, and my needs. The model I chose was difficult to find, but they found it for me. There were other dealerships that did not follow through, so I was thrilled at the effort they put forth to make this happen for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your positive comments about Ganley Subaru of Wickliffe! We look forward to your next visit! Take care!

2019 WRX

The 2019 WRX was our second purchase from Ganley Subaru East in the past year. The team was great to work with from a test drive to determining the purchase price, changing the color, having tires & rims switched out...just a great experience from a team that truly knows the product they are selling. Oh by the way, the WRX with winer tires has been awesome in the snow in Cleveland this winter!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Happy with Subaru

I've been very happy with the service I've gotten from Ganley Subaru in Wickliffe. I am now definitely a member of the Subaru family (the latest is #2) and don't see myself driving anything else! Virginia

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great Experience

From my first couple of visits to the dealership, to the day that I picked up my vehicle, Ganley Subaru East did an excellent job in getting the vehicle that I wanted. Brad Lunar was great at explaining the differences between the design aspects of the Impreza, vs the others in it's class, and how it can handle the obstacles (weather) that Northern Ohio can deliver on a yearly basis, and still deliver good gas mileage. We also, discussed possible accessories for the Impreza and which would be a good fit for my needs. The service department, Giovanni Casella was the team member I talked to for scheduling, did a great job in getting the accessories installed and quality of workmanship was top notch. Thanks to Brad, the Service Department and Ganley Subaru East for making this a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.