Mercedes-Benz of Willoughby

4.9 out of 5 4.9
Rectangle 48
Sales 9:00 AM - 6:00 PM
Service 7:30 AM - 6:00 PM

Mercedes-Benz of Willoughby Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 6:00 PM

Wednesday

9:00 AM - 6:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

Closed

Sunday

Closed

About Our Dealership

Dealer on Cars.com since October 2004

We are your source for quality vehicles -- a large inventory of new and pre-owned vehicles available for immediate deliv

...

ery. Our sales, service, parts, and body shop departments are here for you!

"Family owned and operated since 1968"

Service

Oil, Filter Change

$128.95

Wheel Balance

$149.95

Battery Service

$60

Brake Inspection

$24.95

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
98 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    August 4, 2020

    I drove 6 hours to purchase a used SUV. The process was painless and my trade-in was valued at what I expected. I’m impressed with the attention to... details, the professional staff, and the cleanliness of the location. I would definitely return to purchase another vehicle!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 3, 2020

    The GLB 250 is amazing!!!! I’m so glad I purchased this vehicle. Gene over at Mercedes Willoughby was so helpful and answered every question/concern Thank... you!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • May 9, 2020

    Brett and Frank handled all my questions and negotiations via text and e-mail. I was able to forward all my trade-in docs and financing docs prior to... even stepping into the dealership. It was the most streamlined and efficient car buying process I have ever experienced. When I arrived to test drive my vehicle, it was even more stunning than in the pictures. From test drive to completing the financing docs, I spent 45 minutes total at the dealership and the vehicle I purchased was absolutely immaculate. No B.S. and everything was better than advertised.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    July 21, 2020

    Frank in Sales did a great job explaining things to me and helping me out on some extra things I needed. Highly Recommend this Dealership!!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    July 9, 2020

    Kevin helped me out great experience will be a repeat Customer it didn't take very long I got a good finance rate and the process of taking the car out... for a test drive was easy

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    June 21, 2020

    I recently leased a new C-300 cabriolet from Leikin-Mercedes-Benz. The whole process was very efficient and a pleasurable experience. My salesman , Kevin... Conant, is very knowledgeable and nice to work with. He is a professional in every sense of the word. I would highly recommend him and the dealership.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    June 14, 2020

    I Negotiated a price for a used car and the trade in values by email and over the the phone with the used car manager. My wife and I were prepared to... put a deposit down and drive two hours to the dealerships location the next day. The used car manager contacted me the next day and stated they decided to raise the price of the used car we were going to buy by $1500 due to market demand and would not honor the original deal. They completely waited my time and energy. I used to sell new and used cars back in the day and we never conducted business like that. This was sheer greed on their part. He stated management told him to raise the price and not honor the deal. This place is not worth your time.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 28, 2020

    I was in the market for a new car and had visited several dealerships. I had a great experience at Mercedes-Benz of Willoughby! My salesman was honest... and explained everything clearly. My purchase was quick and easy!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 24, 2020

    Excellent overall customer experience. I highly recommend this dealer. Easy to work with, professional, friendly and fair pricing model. Family... owned business and it shows!!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 17, 2020

    I recently purchased a new vehicle from the Mercedes-Benz of WIlloughby. Sanford Haynes, one of the sales representatives there, went above and beyond... to make my experience not only smooth, but very enjoyable. I had already done my research on the vehicle I wanted but his knowledge of the specs was very impressive. From the safety features down to what every little feature added to the luxury the brand offers. In the past I have noticed that most dealerships just want the sale and the product knowledge has seemed to be a dissapating talent. Not here. Upon leaving I had acquired some much more knowledge of my new vehicle along with a comfort knowing things were taken care of. Even after the sale was completed he still took the time to ensure that I was integrated into the vehicles assitance programs down to even obtaining a trial with Siri XM radio. Could not thank Sanford enough for his time and if you are in the market for a new vehicle I highly recommend that you use him in your search!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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