Mercedes-Benz of Willoughby

I drove 6 hours to purchase a used SUV. The process was painless and my trade-in was valued at what I expected. I’m impressed with the attention to... details, the professional staff, and the cleanliness of the location. I would definitely return to purchase another vehicle!

The GLB 250 is amazing!!!! I’m so glad I purchased this vehicle. Gene over at Mercedes Willoughby was so helpful and answered every question/concern Thank... you!!

Brett and Frank handled all my questions and negotiations via text and e-mail. I was able to forward all my trade-in docs and financing docs prior to... even stepping into the dealership. It was the most streamlined and efficient car buying process I have ever experienced. When I arrived to test drive my vehicle, it was even more stunning than in the pictures. From test drive to completing the financing docs, I spent 45 minutes total at the dealership and the vehicle I purchased was absolutely immaculate. No B.S. and everything was better than advertised.

Frank in Sales did a great job explaining things to me and helping me out on some extra things I needed. Highly Recommend this Dealership!!!

Kevin helped me out great experience will be a repeat Customer it didn't take very long I got a good finance rate and the process of taking the car out... for a test drive was easy

I recently leased a new C-300 cabriolet from Leikin-Mercedes-Benz. The whole process was very efficient and a pleasurable experience. My salesman , Kevin... Conant, is very knowledgeable and nice to work with. He is a professional in every sense of the word. I would highly recommend him and the dealership.

I Negotiated a price for a used car and the trade in values by email and over the the phone with the used car manager. My wife and I were prepared to... put a deposit down and drive two hours to the dealerships location the next day. The used car manager contacted me the next day and stated they decided to raise the price of the used car we were going to buy by $1500 due to market demand and would not honor the original deal. They completely waited my time and energy. I used to sell new and used cars back in the day and we never conducted business like that. This was sheer greed on their part. He stated management told him to raise the price and not honor the deal. This place is not worth your time.

I was in the market for a new car and had visited several dealerships. I had a great experience at Mercedes-Benz of Willoughby! My salesman was honest... and explained everything clearly. My purchase was quick and easy!

Excellent overall customer experience. I highly recommend this dealer. Easy to work with, professional, friendly and fair pricing model. Family... owned business and it shows!!!

I recently purchased a new vehicle from the Mercedes-Benz of WIlloughby. Sanford Haynes, one of the sales representatives there, went above and beyond... to make my experience not only smooth, but very enjoyable. I had already done my research on the vehicle I wanted but his knowledge of the specs was very impressive. From the safety features down to what every little feature added to the luxury the brand offers. In the past I have noticed that most dealerships just want the sale and the product knowledge has seemed to be a dissapating talent. Not here. Upon leaving I had acquired some much more knowledge of my new vehicle along with a comfort knowing things were taken care of. Even after the sale was completed he still took the time to ensure that I was integrated into the vehicles assitance programs down to even obtaining a trial with Siri XM radio. Could not thank Sanford enough for his time and if you are in the market for a new vehicle I highly recommend that you use him in your search!