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Mercedes-Benz of Willoughby

4.9
(300 reviews)
Visit Mercedes-Benz of Willoughby
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm Closed
Sunday Closed Closed
2021 consumer dealer award View 2 awards
2021 consumer dealer award 2015 consumer dealer award
New (877) 286-1698 (877) 286-1698
Used (877) 288-6094 (877) 288-6094
Service (877) 289-1069 (877) 289-1069

Inventory

See all 196 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since June 2023.
Family owned & operated for over 55 years, since 1968. We offer one of the most premium car buying experiences. We are your source for quality vehicles -- a large inventory of new and pre-owned vehicles available for immediate delivery. Our sales service parts and body shop departments are here for you!
Family owned and operated since 1968

Service center

Phone number (877) 289-1069

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
Closed
Sunday
Closed

Reviews

4.9
(300 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

I purchased a CLE 450 from Leiken Mercedes.

I purchased a CLE 450 from Leiken Mercedes. The whole team was fantastic. Our sales person, Charles Porter, was so easy to work with and made the experience stress free.

5.0

I purchased a CLE 450 from Leiken Mercedes.

I purchased a CLE 450 from Leiken Mercedes. The whole team was fantastic. Our sales person, Charles Porter, was so easy to work with and made the experience stress free.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5.0

Nice people specialy Mr MO thanks for everything and hope

Nice people specialy Mr MO thanks for everything and hope se you again I love this car and hope is gono be ok

5.0

Nice people specialy Mr MO thanks for everything and hope

Nice people specialy Mr MO thanks for everything and hope se you again I love this car and hope is gono be ok

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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5.0

Purchased 2020 GLS 450 online and within a few days it

Purchased 2020 GLS 450 online and within a few days it was in our garage, from Cleveland OH to Dallas TX. The sales & finance staff were great!!

5.0

Purchased 2020 GLS 450 online and within a few days it

Purchased 2020 GLS 450 online and within a few days it was in our garage, from Cleveland OH to Dallas TX. The sales & finance staff were great!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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5.0

Kevin Conant and Leiken Motors were exceptional in

Kevin Conant and Leiken Motors were exceptional in providing an educational and quality experience for my self and my wife with our new C300.

5.0

Kevin Conant and Leiken Motors were exceptional in

Kevin Conant and Leiken Motors were exceptional in providing an educational and quality experience for my self and my wife with our new C300.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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5.0

Looking to purchase a new Mercedes S680 with a very

Looking to purchase a new Mercedes S680 with a very unique spec and the dealership was incredible. Very responsive, fast and considerate of my wants and needs. They quickly located and brought the vehicle to their dealer. Kevin made it super easy to obtain the exact vehicle I was after. Two thumbs up for Leiken and Kevin C

5.0

Looking to purchase a new Mercedes S680 with a very

Looking to purchase a new Mercedes S680 with a very unique spec and the dealership was incredible. Very responsive, fast and considerate of my wants and needs. They quickly located and brought the vehicle to their dealer. Kevin made it super easy to obtain the exact vehicle I was after. Two thumbs up for Leiken and Kevin C

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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5.0

Hello, good morning to the Leikin Motor dealership

Hello, good morning to the Leikin Motor dealership family, I would like to say that my salesperson, Mr. Kevin Conant, was the best! He walked me through everything I needed to know about online purchase. I don't trust giving out my personal information due to a prior scam I experienced online. However, Mr. Conant’s demeanor and the tone of his voice was so sincere and so kind. I put my trust in him and sent him a certified check for over $36,000, he kept me informed all the time until the check arrived. From there, he explained and guided me through the transactions to the end. I love my vehicle it is so shiny and clean! I thought it would be delivered on a flatbed, but that big truck pulled up in front of my house I couldn't believe it. That lets me know Leikin dealership cares about your vehicle and wants it to get to you safe and sound with no damage. I will let all my friends know the service that I received from Mr. Conan and the dealership. Thank you so much, have a great day.

5.0

Hello, good morning to the Leikin Motor dealership

Hello, good morning to the Leikin Motor dealership family, I would like to say that my salesperson, Mr. Kevin Conant, was the best! He walked me through everything I needed to know about online purchase. I don't trust giving out my personal information due to a prior scam I experienced online. However, Mr. Conant’s demeanor and the tone of his voice was so sincere and so kind. I put my trust in him and sent him a certified check for over $36,000, he kept me informed all the time until the check arrived. From there, he explained and guided me through the transactions to the end. I love my vehicle it is so shiny and clean! I thought it would be delivered on a flatbed, but that big truck pulled up in front of my house I couldn't believe it. That lets me know Leikin dealership cares about your vehicle and wants it to get to you safe and sound with no damage. I will let all my friends know the service that I received from Mr. Conan and the dealership. Thank you so much, have a great day.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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5.0

Everyone at MB of Willoughby was absolutely fantastic.

Everyone at MB of Willoughby was absolutely fantastic. Frank was amazing to work with. Really enjoyed the car buying process with him he made it very easy and fun. I drove over 3 hours to specifically work with this dealership and would highly recommend. Very clean/detailed well taken care of vehicles. The team there really takes pride in what they do. Very Happy with my new GLC.

5.0

Everyone at MB of Willoughby was absolutely fantastic.

Everyone at MB of Willoughby was absolutely fantastic. Frank was amazing to work with. Really enjoyed the car buying process with him he made it very easy and fun. I drove over 3 hours to specifically work with this dealership and would highly recommend. Very clean/detailed well taken care of vehicles. The team there really takes pride in what they do. Very Happy with my new GLC.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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5.0

Charles Porter provided a fantastic seamless buying

Charles Porter provided a fantastic seamless buying experience. He is very proactive and knowledgeable on the vehicles. We also found the dealership to be genuinely caring and with their feet on the ground, even when selling a premium brand !

5.0

Charles Porter provided a fantastic seamless buying

Charles Porter provided a fantastic seamless buying experience. He is very proactive and knowledgeable on the vehicles. We also found the dealership to be genuinely caring and with their feet on the ground, even when selling a premium brand !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5.0

My son researched his first dream Mercedes and found an

My son researched his first dream Mercedes and found an excellent value at Leikin Mercedes-Benz of Willoughby. We reached out to the sales department and our salesman was Mohamed (Mo) Soliman . Mo was nothing short of patient, polite, and accommodating to my son and I. His commitment to our needs, and our concerns was comforting. The Service manager , Master mechanic, and Finance manager all shared a role in the purchase of our first Mercedes here at Leikin as well. The teamwork between the above mentioned departments flowed smoothly. Never once did we feel pressured , disrespected or discouraged during our time spent at Leikin. We will be back , and will most definitely recommend to a friend ! Thanks again Leikin

5.0

My son researched his first dream Mercedes and found an

My son researched his first dream Mercedes and found an excellent value at Leikin Mercedes-Benz of Willoughby. We reached out to the sales department and our salesman was Mohamed (Mo) Soliman . Mo was nothing short of patient, polite, and accommodating to my son and I. His commitment to our needs, and our concerns was comforting. The Service manager , Master mechanic, and Finance manager all shared a role in the purchase of our first Mercedes here at Leikin as well. The teamwork between the above mentioned departments flowed smoothly. Never once did we feel pressured , disrespected or discouraged during our time spent at Leikin. We will be back , and will most definitely recommend to a friend ! Thanks again Leikin

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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5.0

Not only was our sales rep an old friend, Frank Waite,

Not only was our sales rep an old friend, Frank Waite, but a professional who made the buying of our new car comfortable and easy. We highly recommend both Leiken and Frank to anyone interested in a Mercedes in the future!

5.0

Not only was our sales rep an old friend, Frank Waite,

Not only was our sales rep an old friend, Frank Waite, but a professional who made the buying of our new car comfortable and easy. We highly recommend both Leiken and Frank to anyone interested in a Mercedes in the future!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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See all 300 reviews