Mercedes-Benz of Willoughby

Looking for a luxury car? Do yourself a favor and see Frank Waite at Leikin Motors. Whether you are buying or leasing, his knowledge and expertise make the process seamlessly easy.

Experience was actually with the Leikin Volvo side of the building, and my wife and I were pleasantly surprised and very satisfied with the level of service, the professionalism and the friendliness of all the staff. We were out of town buyers that drove a long way to get there, and when we did our eventual CPO XC90 was sitting all cleaned up, very presentable and exactly as described. After hours of research looking for our best value and vehicle choice, we felt like we have gotten a very fair deal for a wonderful CPO vehicle, which Volvo offers a second to none, CPO Warranty with 5yrs and Unlimited Mileage and extendable up to 10yrs, also with Unlimited Mileage. Fairly quick closing and delivery process, great value, friendly service, proper presentation and description, and great value for an out of town purchase with NO Hidden Fees. Wonderful Experience with Bob and Ty.... Thank you immensely!!!

I bought a 2021 XC60 CPO it was a box of crap with a bow around it. Gave them a cherry trade in and lost 5 grand in the deal. The service manager was incompetent, the manager took the side of the service manager over the customer, wrong move. After 2 problems that went un-repaired the car developed 2 more problems. I traded it in after 2 months. Screw me once shame on you, screw me twice shame on me, yes I had problems with this dealership in 2009. I would not buy a lawnmower from these jokers.

We recently purchased a GLE 350 from this dealership. It was the best new car buying experience that we have ever had. Kevin Conant was absolutely the greatest! He listened, he researched and he delivered with no hassle on his first attempt. There was no need for negotiation. We absolutely enjoyed the entire process to include the document signing. This is the best review I have ever given to a salesperson and dealership!!! Highly recommend you contact Kevin if you’re interested in a new Benz!

We had a great experience with this group, and the team that helped us was terrific - especially, Frank Waite. The team walked us through all the steps for our new GLC300, made the paperwork a breeze, and gave us a thorough tutorial on all the vehicle features to make the most of our new purchase. Would highly recommend Mercedes Benz of Willoughby!!

We had a great experience with this group, and the team that helped us was terrific - especially, Frank Waite. The team walked us through all the steps, made the paperwork a breeze, and gave us a thorough tutorial on all the vehicle features to make the most of our new purchase. Would highly recommend Mercedes Benz of Willoughby!!

The team at Mercedes-Benz of Willoughby provided excellent customer service during the purchase of our new vehicle. Sales, finance, service and management worked together to ensure that the customer experience was tailored to our specific needs. The sales team listened and patiently allowed us to demo several vehicles in the dealership (Volvo and Mercedes). Special thanks to Mo Soliman whose product knowledge assisted us in making an informed decision. Brett Leiken ensured that we were aware of all incentives and rebates available during the purchase process. He made himself available during the many phone calls and texts. Ty Whiting navigated us through the closing with transparency and without pressure for the “add one.” The service department made our new Mercedes pristine for delivery. The entire Leiken team made my wife and I feel very special. If in the market, I highly recommend Mercedes-Benz of Willoughby for your next purchase.

The team at Mercedes-Benz of Willoughby provided excellent customer service during the purchase of our new vehicle. Sales, finance, service and management worked together to ensure that the customer experience was tailored to our specific needs. The sales team listened and patiently allowed us to demo several vehicles in the dealership (Volvo and Mercedes). Special thanks to Mo Soliman whose product knowledge assisted us in making an informed decision. Brett Leiken ensured that we were aware of all incentives and rebates available during the purchase process. He made himself available during the many phone calls and texts. Ty Whiting navigated us through the closing with transparency and without pressure for the “add one.” The service department made our new Mercedes pristine for delivery. The entire Leiken team made my wife and I feel very special. If in the market, I highly recommend Mercedes-Benz of Willoughby for your next purchase.

HIGHLY recommend working with Frank Waite for your next purchase or lease. This is the second vehicle I have leased with him. His product knowledge was extensive. His attention to detail and excellent follow up was impressive and appreciated. He was mindful of my schedule. Frank was easily accessible even answering calls after hours. A true professional and a pleasure to deal with. He is, perhaps more importantly, a super nice guy! Great guy! Great car!

HIGHLY recommend working with Frank Waite for your next purchase or lease. This is the second vehicle I have leased with him. His product knowledge was extensive. His attention to detail and excellent follow up was impressive and appreciated. He was mindful of my schedule. Frank was easily accessible even answering calls after hours. A true professional and a pleasure to deal with. He is, perhaps more importantly, a super nice guy! Great guy! Great car!