Mercedes-Benz of Willoughby

My warning came on and I called the service department questions ning the meaning and need for repair. I was able to bring my car in then and waited about... 45 mins while the battery was changed. The coffee in the waiting room was delicious! Of course the repair was done efficiently and properly.

Buying a used vehicle is not easy. Brian Rapoport made it easy. He was very knowledgeable and pleasant to work with. Everyone was very respectful and... nice. Bought a car on Saturday and it was detailed and ready for pick up on Monday.

2 Hummers, I Corvette and 5 Lexus over the years and Brian Rapaport at Leikin Mercedes-Benz provided the best buying experience! Nice people; professional,... polite and knowledgeable.

Last month I was considering purchasing a new car. I noticed a low mileage 2016 Mercedes C300 at Leikin Motors and decided to take a quick look. I had... no real intention of making a purchase that Saturday but after the test drive it was hard not to consider Mercedes. The cars smooth drive and power was impressive. The interior is well laid out with intuitive electronics and the navigation screen is much better than the one I had in my 328 xi. What eventually sealed the deal for me was the no pressure sales experience from the staff at Leiken. Ahmad Krayem the sales Associate was well informed and ensured that my expectations were met with my trade in and the price of the Mercedes C300. He also took additional time to walk through the layout of the car and go over the other services available through Mercedes. Great experience and a great car

Our salesman, Dave P., made the whole process easy. He delivered our new car to our home, picked up trade-in car, brought loaner car to our home to have... new key paired with new car. Then picked up loaner. I’ve never had such great service. I highly recommend this dealership. I highly recommend Dave!

Car buying experience has about 2% to do with actually buying the car and 98% with the service after the sale. In less than 4000 characters I need to... describe the experience of dealing with this dealer... I've been dealing with Leikin for more than a decade and every experience has been better than the previous one. It's so rare to find an honest dealership anymore that when you do hang on to that relationship. I no longer drive a Mercedes, in 2012 I bought a Bentley Continental Flying Spur and continue to use the detailing service of this dealership which is nothing short of magic. I'm a big believer in preventative maintenance and so I frequently get my rims touched up and re-sprayed with clearcoat, for that service I still use the body shop at Leikin. Don Webb is the manager of their body shop and is the best in the business, I have filed an insurance claim or two in my day and I found that the insurance adjusters don't question his judgment after 30 years, they just pay the claim. This is not case at most other dealers, often the adjuster has to go out and inspect the vehicle themselves and will usually argue about using aftermarket versus OEM parts. If I ever decide to purchase another Mercedes it will absolutely be from this dealership, whether it's the annual detail or unfortunate scrape or dent… I implicitly trust this dealership and its management. You will be very pleased doing business with this Leikin.

We lucked out and got a salesman named Dave P. from all the vehicles that we have purchased through the internet, this by far was the smoothest transition... we had ever experienced . We had constant communication through text or by phone, never in the dark about anything. Even when we negotiated on price this was very reasonable and fair. Without a doubt I would recommend this dealership to anyone, they are first class when dealing with customers. Thanks once again!

The sales staff was very professional and knowledgeable . They had a large inventory and worked seamlessly with us on making an agreeable deal. It was... not a high pressure experience but was professional and comfortable. We were very impressed with the personalized explanation of all the systems on the car and the programming after purchase. Our sales person, Larry, was great and walked us through every menu and explained everything. We highly recommend Leiken.

Great experience and would highly recommend. Very knowledgeable¿ staff

Got a great deal on my Volvo XC90. Ken was very informative and knew about the best sales for me and knew about the Volvo product as well.