Ken Ganley Nissan Mayfield

So today 5/21/25 I drove 3 hours to purchase a 2024 Nissan Certified Murano SL AWD with app 12,000 miles which I found on Cars.com. I paid a deposit and they were holding it for me. My salesman was Matt, I should have changed to someone else right off the bat when I heard how foul his language was and the use of the F*** word, but I didn't and we worked out a deal. We arranged for a pickup today which was his day off but he said he would come down to the showroom and complete the sale when I texted him that I was on the way. When Matt pulled the car up for inspection I was expecting to see a Nissan Certified Car in pristine condition. I was shocked and disappointed when I opened the door to fine the car filthy inside. Dog hair, dirty carpet, dirt and stuff everywhere. Just looking at the inside there was no way this car was taken care of properly or even attempted by the dealership to be cleaned up. I turned to Matt and told him the deal was off and I needed him to refund my money. He kept saying he would go have it detailed but I told him there was no way a detail job would fix this car. He flew mad and said you have got to be kidding, turned right around walked into the dealership without saying one more word to me. He threw the keys down on the counter where I presume the sales manager was sitting and mumbled something about he had better get that car detailed. He walked off to the back of the salesroom and never spoke to me again. I walked over to his desk to wait on him but when he came back out he walked right by me without speaking and walked right out the door. I walked over to the counter where the sales manager was sitting and said since Matt walked off and won't speak to me if he could help me get my refund. He was rude and would not offer any help in solving how to get my refund back. Miranda(hope name is right) was standing there and she stepped forward to ask me if she could help me. She was kind, courteous and professional. She walked me to the cashier and helped me get my refund processed back to me. It is the customers right to refuse a car when it is not in the condition promised by the salesman. Very unprofessional of the dealership letting their salesman and sales manager treat their customers with anger, walking off and disrespect. Really a blackeye to a NIssan Dealership!!! So buyers beware!!!

Very pleasant experience. Very helpful in all areas. Put my in great car.Thank you

My experience with with Ken Ganley of Nissan was a smooth transition. Bobby Bray displayed excellent customer service, as well as Miranda Neither also Dave Coventry is also Great . Thanks to you ai!

Very good. Brian Kadin, and Maranda Seither were both very helpful and made things very simple. Brian, and Maranda both worked on getting me what I wanted.

Working with Brian and Bobby was easy. I told them what I could afford and the deal went very smooth I should also say I have had other Nissan products and their service department is excellent!

Maranda Seither and the Ken Ganley team are absolutely amazing to work with! This is my second purchase with Maranda! I love the Nissan Altima! Thank you!

Every one was professional and very friendly my wife brought the car she wanted looking back her trade in offer could have been higher

Brian and Maranda were awesome. Made purchasing a car a very painless experience. Thank you Ganley Nissan

No complaints. Brian was personable, knowledgeable, and helpful. Everyone I encountered was friendly. Highly recommended.

My sales person, Mark Persons was the best part of my experience as per usual. I have been buying my cars with Mark Persons for about 10-15 years now and I absolutely love his customer service?.Mark is knowledgeable, hands on, patient and friendly. Not sure I would have continued coming to this dealership if weren?t for Mark.