Reviews
So today 5/21/25 I drove 3 hours to purchase a 2024
So today 5/21/25 I drove 3 hours to purchase a 2024 Nissan Certified Murano SL AWD with app 12,000 miles which I found on Cars.com. I paid a deposit and they were holding it for me. My salesman was Matt, I should have changed to someone else right off the bat when I heard how foul his language was and the use of the F*** word, but I didn't and we worked out a deal. We arranged for a pickup today which was his day off but he said he would come down to the showroom and complete the sale when I texted him that I was on the way. When Matt pulled the car up for inspection I was expecting to see a Nissan Certified Car in pristine condition. I was shocked and disappointed when I opened the door to fine the car filthy inside. Dog hair, dirty carpet, dirt and stuff everywhere. Just looking at the inside there was no way this car was taken care of properly or even attempted by the dealership to be cleaned up. I turned to Matt and told him the deal was off and I needed him to refund my money. He kept saying he would go have it detailed but I told him there was no way a detail job would fix this car. He flew mad and said you have got to be kidding, turned right around walked into the dealership without saying one more word to me. He threw the keys down on the counter where I presume the sales manager was sitting and mumbled something about he had better get that car detailed. He walked off to the back of the salesroom and never spoke to me again. I walked over to his desk to wait on him but when he came back out he walked right by me without speaking and walked right out the door. I walked over to the counter where the sales manager was sitting and said since Matt walked off and won't speak to me if he could help me get my refund. He was rude and would not offer any help in solving how to get my refund back. Miranda(hope name is right) was standing there and she stepped forward to ask me if she could help me. She was kind, courteous and professional. She walked me to the cashier and helped me get my refund processed back to me. It is the customers right to refuse a car when it is not in the condition promised by the salesman. Very unprofessional of the dealership letting their salesman and sales manager treat their customers with anger, walking off and disrespect. Really a blackeye to a NIssan Dealership!!! So buyers beware!!!
So today 5/21/25 I drove 3 hours to purchase a 2024
So today 5/21/25 I drove 3 hours to purchase a 2024 Nissan Certified Murano SL AWD with app 12,000 miles which I found on Cars.com. I paid a deposit and they were holding it for me. My salesman was Matt, I should have changed to someone else right off the bat when I heard how foul his language was and the use of the F*** word, but I didn't and we worked out a deal. We arranged for a pickup today which was his day off but he said he would come down to the showroom and complete the sale when I texted him that I was on the way. When Matt pulled the car up for inspection I was expecting to see a Nissan Certified Car in pristine condition. I was shocked and disappointed when I opened the door to fine the car filthy inside. Dog hair, dirty carpet, dirt and stuff everywhere. Just looking at the inside there was no way this car was taken care of properly or even attempted by the dealership to be cleaned up. I turned to Matt and told him the deal was off and I needed him to refund my money. He kept saying he would go have it detailed but I told him there was no way a detail job would fix this car. He flew mad and said you have got to be kidding, turned right around walked into the dealership without saying one more word to me. He threw the keys down on the counter where I presume the sales manager was sitting and mumbled something about he had better get that car detailed. He walked off to the back of the salesroom and never spoke to me again. I walked over to his desk to wait on him but when he came back out he walked right by me without speaking and walked right out the door. I walked over to the counter where the sales manager was sitting and said since Matt walked off and won't speak to me if he could help me get my refund. He was rude and would not offer any help in solving how to get my refund back. Miranda(hope name is right) was standing there and she stepped forward to ask me if she could help me. She was kind, courteous and professional. She walked me to the cashier and helped me get my refund processed back to me. It is the customers right to refuse a car when it is not in the condition promised by the salesman. Very unprofessional of the dealership letting their salesman and sales manager treat their customers with anger, walking off and disrespect. Really a blackeye to a NIssan Dealership!!! So buyers beware!!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for your feedback. We are sorry that your experience at Ken Ganley Nissan Mayfield did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.
Very pleasant experience.
Very pleasant experience. Very helpful in all areas. Put my in great car.Thank you
Very pleasant experience.
Very pleasant experience. Very helpful in all areas. Put my in great car.Thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
My experience with with Ken Ganley of Nissan was a smooth
My experience with with Ken Ganley of Nissan was a smooth transition. Bobby Bray displayed excellent customer service, as well as Miranda Neither also Dave Coventry is also Great . Thanks to you ai!
My experience with with Ken Ganley of Nissan was a smooth
My experience with with Ken Ganley of Nissan was a smooth transition. Bobby Bray displayed excellent customer service, as well as Miranda Neither also Dave Coventry is also Great . Thanks to you ai!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Regina, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Very good.
Very good. Brian Kadin, and Maranda Seither were both very helpful and made things very simple. Brian, and Maranda both worked on getting me what I wanted.
Very good.
Very good. Brian Kadin, and Maranda Seither were both very helpful and made things very simple. Brian, and Maranda both worked on getting me what I wanted.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Joseph, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Working with Brian and Bobby was easy.
Working with Brian and Bobby was easy. I told them what I could afford and the deal went very smooth I should also say I have had other Nissan products and their service department is excellent!
Working with Brian and Bobby was easy.
Working with Brian and Bobby was easy. I told them what I could afford and the deal went very smooth I should also say I have had other Nissan products and their service department is excellent!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Nissan Mayfield! Please let us know if there is anything else we can do for you; we are more than happy to help!
Maranda Seither and the Ken Ganley team are absolutely
Maranda Seither and the Ken Ganley team are absolutely amazing to work with! This is my second purchase with Maranda! I love the Nissan Altima! Thank you!
Maranda Seither and the Ken Ganley team are absolutely
Maranda Seither and the Ken Ganley team are absolutely amazing to work with! This is my second purchase with Maranda! I love the Nissan Altima! Thank you!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Aimy, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Every one was professional and very friendly my wife
Every one was professional and very friendly my wife brought the car she wanted looking back her trade in offer could have been higher
Every one was professional and very friendly my wife
Every one was professional and very friendly my wife brought the car she wanted looking back her trade in offer could have been higher
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- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Brian and Maranda were awesome.
Brian and Maranda were awesome. Made purchasing a car a very painless experience. Thank you Ganley Nissan
Brian and Maranda were awesome.
Brian and Maranda were awesome. Made purchasing a car a very painless experience. Thank you Ganley Nissan
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
No complaints.
No complaints. Brian was personable, knowledgeable, and helpful. Everyone I encountered was friendly. Highly recommended.
No complaints.
No complaints. Brian was personable, knowledgeable, and helpful. Everyone I encountered was friendly. Highly recommended.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
My sales person, Mark Persons was the best part of my
My sales person, Mark Persons was the best part of my experience as per usual. I have been buying my cars with Mark Persons for about 10-15 years now and I absolutely love his customer service?.Mark is knowledgeable, hands on, patient and friendly. Not sure I would have continued coming to this dealership if weren?t for Mark.
My sales person, Mark Persons was the best part of my
My sales person, Mark Persons was the best part of my experience as per usual. I have been buying my cars with Mark Persons for about 10-15 years now and I absolutely love his customer service?.Mark is knowledgeable, hands on, patient and friendly. Not sure I would have continued coming to this dealership if weren?t for Mark.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Nissan Mayfield. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!