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Ken Ganley Nissan Mayfield

(2,629 reviews)
Visit Ken Ganley Nissan Mayfield
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2024 state dealer award View 6 awards
2024 state dealer award 2022 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award

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New (440) 499-5225 (440) 499-5225
Used (216) 208-9336 (216) 208-9336
Service (440) 565-4320 (440) 565-4320

Inventory

See all 323 vehicles from this dealership.

Reviews

(2,629 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ken Ganley Nissan Mayfield from DealerRater.

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Always treats me right and gives me a wash.

Always treats me right and gives me a wash. Bret and another older gentleman treats me nice and the lady that checks me out at the counter.

Always treats me right and gives me a wash.

Always treats me right and gives me a wash. Bret and another older gentleman treats me nice and the lady that checks me out at the counter.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Customer service good, however I feel I was tricked into

Customer service good, however I feel I was tricked into getting a service that was not needed a little disappointed about that.

Customer service good, however I feel I was tricked into

Customer service good, however I feel I was tricked into getting a service that was not needed a little disappointed about that.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Nice people and very good work.

Nice people and very good work. We are happy to bring our vehicles here for service!

Nice people and very good work.

Nice people and very good work. We are happy to bring our vehicles here for service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Everyone was nice and professional.

Everyone was nice and professional. I will recommend this dealership to family, friends and co-workers.

Everyone was nice and professional.

Everyone was nice and professional. I will recommend this dealership to family, friends and co-workers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Work diligently to find the right monthly payment for my

Work diligently to find the right monthly payment for my budget. All was done in a timely manner.This is the 12th car bought by our family.

Work diligently to find the right monthly payment for my

Work diligently to find the right monthly payment for my budget. All was done in a timely manner.This is the 12th car bought by our family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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I had a problem with my car, not running because of the

I had a problem with my car, not running because of the transmission problem. I had it towed to Ken Ganley Nissan in Mayfield Heights on Thursday afternoon. I never heard back from them. I ended up walking in on Monday at the end of the day until until I found out my transmission was shot, I sat down. They gave me figures on a comparable car which was the Ultima. It was too expensive to lease it so they offered me the centra which was cheaper at a price that was still too expensive for me to afford the next day. I visited a Honda dealership I looked at the Honda Civic, it was a little bit more expensive than I could afford and then they came back and told me they had a deal on the Honda Accord, which was a better deal than Ken Ganley was willing to give me on the Sentra so in conclusion I was not happy with how long it took them just to diagnose what was wrong with my car I kept on hearing we only have two technicians and 30 cars my daughter had gone there with me a couple years earlier and And got a lease from them. I would not go back to that dealership.

I had a problem with my car, not running because of the

I had a problem with my car, not running because of the transmission problem. I had it towed to Ken Ganley Nissan in Mayfield Heights on Thursday afternoon. I never heard back from them. I ended up walking in on Monday at the end of the day until until I found out my transmission was shot, I sat down. They gave me figures on a comparable car which was the Ultima. It was too expensive to lease it so they offered me the centra which was cheaper at a price that was still too expensive for me to afford the next day. I visited a Honda dealership I looked at the Honda Civic, it was a little bit more expensive than I could afford and then they came back and told me they had a deal on the Honda Accord, which was a better deal than Ken Ganley was willing to give me on the Sentra so in conclusion I was not happy with how long it took them just to diagnose what was wrong with my car I kept on hearing we only have two technicians and 30 cars my daughter had gone there with me a couple years earlier and And got a lease from them. I would not go back to that dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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I thought that the gentlemen working there were kind and

I thought that the gentlemen working there were kind and informative! I will definitely fl go back there again if necessary!!

I thought that the gentlemen working there were kind and

I thought that the gentlemen working there were kind and informative! I will definitely fl go back there again if necessary!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Excellent service department.

Excellent service department. Both Mike and Brent are excellent along with Mike(technician). They are the reason I've purchased cars at this dealership for over 20 years.

Excellent service department.

Excellent service department. Both Mike and Brent are excellent along with Mike(technician). They are the reason I've purchased cars at this dealership for over 20 years.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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I worked with Bobby over the internet and phone prior to

I worked with Bobby over the internet and phone prior to coming in. Bobby was a great sales person and worked hard for me to get into the vehicle I wanted.

I worked with Bobby over the internet and phone prior to

I worked with Bobby over the internet and phone prior to coming in. Bobby was a great sales person and worked hard for me to get into the vehicle I wanted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we're so happy we were able to help you out! We are always more than happy to assist you if anything else comes up. Take care!

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Been taking my car for service to Ganley since I bought

Been taking my car for service to Ganley since I bought it there. Fortunately I never had a problem with my car and only needed to go there for routine maintenance ie; oil changes, air filter, brakes & tires. I follow thru with their suggested recommended maintenance on a timely basis. They have been keeping my car well maintained and problem free. Ganley service department has always been a pleasure to deal with.

Been taking my car for service to Ganley since I bought

Been taking my car for service to Ganley since I bought it there. Fortunately I never had a problem with my car and only needed to go there for routine maintenance ie; oil changes, air filter, brakes & tires. I follow thru with their suggested recommended maintenance on a timely basis. They have been keeping my car well maintained and problem free. Ganley service department has always been a pleasure to deal with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your positive comments about Ken Ganley Nissan Mayfield! If you have any further questions, please give us a call. We're always happy to help!

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