Reviews
Avoid. Doesn’t matter what price you get from this place go somewhere else, not worth it.
Avoid. Doesn’t matter what price you get from this place go somewhere else, not worth it.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing your thoughts. We understand your concerns and appreciate your feedback. At Nick Mayer Ford - Mayfield Heights, we strive to provide the best experience for our customers. If you would like to discuss your experience further, please feel free to contact us directly. We value your input and hope to find a resolution. Sincerely, The Nick Mayer Ford Mayfield Team
Awful transaction. Bought the car online. Pictures sent neglected to show dents and scratches. Car smelled like manure and clearly was used as a farm vehicle previously, Seating and floors were filthy, needed service on delivery. Only one key, no floor mats, half tank of gas and no response from dealer after delivery with multiple texts and calls. Car runs fine, but dealer experience was awful. Others may be great to work with but we clearly were assigned the wrong person on this one!
Awful transaction. Bought the car online. Pictures sent neglected to show dents and scratches. Car smelled like manure and clearly was used as a farm vehicle previously, Seating and floors were filthy, needed service on delivery. Only one key, no floor mats, half tank of gas and no response from dealer after delivery with multiple texts and calls. Car runs fine, but dealer experience was awful. Others may be great to work with but we clearly were assigned the wrong person on this one!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your experience. We appreciate your feedback and understand your concerns regarding the condition of the vehicle and the communication issues you faced after your purchase. Our goal is to provide a high standard of service and it seems we did not meet those expectations in your case. We are happy to help in any way possible and would sincerely appreciate additional information regarding the experience. However, no customer information could be located in our system based on the name associated with this review. Please reach out directly to Nick Mayer Ford - Mayfield Heights, where the team would be more than happy to look into the matter further and provide assistance. Sincerely, The Nick Mayer Ford Mayfield Team
Horrible dealiership to deal with. Told them Pennsylvania does not accept 3rd party checks for tax payments however they refused to listen and I show up to the notary service and cannot use their check because it is a third party check. Never received ford point for buying a brand new vehicle and never will. Zero customer service and you can’t get a response out of these people.
Horrible dealiership to deal with. Told them Pennsylvania does not accept 3rd party checks for tax payments however they refused to listen and I show up to the notary service and cannot use their check because it is a third party check. Never received ford point for buying a brand new vehicle and never will. Zero customer service and you can’t get a response out of these people.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Your feedback is appreciated, Mac. We understand your concerns about the tax payment process, the acceptance of the third-party check, and the Ford points you expected following your new vehicle purchase. It is important to us that customers receive accurate guidance and know where to turn when they have questions about their purchase. Please connect with Nick Mayer Ford directly so we can review the circumstances you described. We remain focused on professional assistance, clear communication, and supporting customers beyond the point of sale. Sincerely, The Nick Mayer Ford Mayfield Team
This is the best ford dealer I've ever been to,about 20 fords later.
This is the best ford dealer I've ever been to,about 20 fords later.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review, Michael! We’re thrilled to hear that you consider Nick Mayer Ford Mayfield the best Ford dealer you’ve been to, especially after 20 Ford purchases! We truly appreciate your support and look forward to serving you again in the future. Sincerely, The Nick Mayer Ford Mayfield Team
The customer services from the finance team was one of the worst experiences I've ever encountered. I have some issues going on with my truck, have left messages and have yet had phone call returned. It's funny because I sure received several calls when they were looking for my payment from my grant and I had already given an approximate date, yet still received calls. I would not recommend anyone to shop with Nick Mayor Ford.
The customer services from the finance team was one of the worst experiences I've ever encountered. I have some issues going on with my truck, have left messages and have yet had phone call returned. It's funny because I sure received several calls when they were looking for my payment from my grant and I had already given an approximate date, yet still received calls. I would not recommend anyone to shop with Nick Mayor Ford.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Shopped for a used car
The concerns shared in this review have been brought to our team’s attention.
I purchased a Ford Bronco Sport at this dealership in late August 2026. Not only was I treated like a celebrity, but I was advised about financing and extended warranty options, specific to my needs. The sales team were caring and knowledgeable, and felt genuine not like they were just making a sale. I truly felt like family and that my best interest was at hand. I will be doing future business with them again and recommend that you do as well. I believe they have a team that can address your specific needs and advise you in a professional and respectful manner.
I purchased a Ford Bronco Sport at this dealership in late August 2026. Not only was I treated like a celebrity, but I was advised about financing and extended warranty options, specific to my needs. The sales team were caring and knowledgeable, and felt genuine not like they were just making a sale. I truly felt like family and that my best interest was at hand. I will be doing future business with them again and recommend that you do as well. I believe they have a team that can address your specific needs and advise you in a professional and respectful manner.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your amazing review, Kiayam! We're delighted to hear that your experience purchasing the Ford Bronco Sport at Nick Mayer Ford Mayfield was so positive. It's great to know that our sales team made you feel like family and provided the thoughtful service you deserved. We truly appreciate your recommendation and look forward to assisting you again in the future. Safe travels in your new ride! Sincerely, The Nick Mayer Ford Mayfield Team
I had a very disappointing experience with this dealership. I purchased a Jeep from them, and almost immediately after taking delivery, the check engine light came on. An independent diagnostic confirmed a catalyst efficiency fault (P0420), indicating that the catalytic converter needed replacement. Based on the timing, I believe this issue existed before the sale. The dealership acknowledged my concerns and repeatedly told me they would help resolve the problem. I relied on those promises. However, despite multiple emails and follow-up requests, nothing was actually done. They stopped providing meaningful assistance and never repaired the vehicle. Because of this unresolved issue, I paid for diagnostics out of pocket, I have been unable to complete emissions requirements and register the vehicle, and I have lost income because I purchased this Jeep specifically to use as a rental vehicle. I expected honesty, transparency, and support after the sale. Instead, I was left with an expensive repair and broken promises. I hope future customers carefully inspect any vehicle before purchasing and get everything in writing. Based on my experience, I cannot recommend this dealership.
I had a very disappointing experience with this dealership. I purchased a Jeep from them, and almost immediately after taking delivery, the check engine light came on. An independent diagnostic confirmed a catalyst efficiency fault (P0420), indicating that the catalytic converter needed replacement. Based on the timing, I believe this issue existed before the sale. The dealership acknowledged my concerns and repeatedly told me they would help resolve the problem. I relied on those promises. However, despite multiple emails and follow-up requests, nothing was actually done. They stopped providing meaningful assistance and never repaired the vehicle. Because of this unresolved issue, I paid for diagnostics out of pocket, I have been unable to complete emissions requirements and register the vehicle, and I have lost income because I purchased this Jeep specifically to use as a rental vehicle. I expected honesty, transparency, and support after the sale. Instead, I was left with an expensive repair and broken promises. I hope future customers carefully inspect any vehicle before purchasing and get everything in writing. Based on my experience, I cannot recommend this dealership.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your experience. We understand how important it is to have confidence in a vehicle purchase and to receive the support you expect when concerns arise after delivery. At Nick Mayer Ford, we strive to provide a positive ownership experience for every customer, and your feedback regarding your Jeep and the concerns you've shared will be reviewed with our team. Please feel free to contact us directly if you would like to discuss your concerns further. We are committed to improving our post-purchase support and providing customers with the service they expect. Sincerely, The Nick Mayer Ford Mayfield Team
Great place , Great people . I will continue buying my vehicles here. Thank you to all who helped.
Great place , Great people . I will continue buying my vehicles here. Thank you to all who helped.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for making our day with your review! We’re glad to hear that you had a great experience at Nick Mayer Ford Mayfield and that our team made a positive impact. We look forward to assisting you with your future vehicle purchases. See you next time! Sincerely, The Nick Mayer Ford Mayfield Team
This is the best dealership I have ever purchased cars from. The sales dept is outstanding. The selection of vehicles is plentiful, the salesman are helpful, honest and easy to work with. I have purchased 2 cars and never paid .more than anticipated, that is how easy it is to work with sale personnel. The service is outstanding. They are very busy, so sometimes you have to wait to get an appointment; however the work done is perfect, the waiting area is comfortable and wait time is reasonable. I have no complaints about Nick Mayer.
This is the best dealership I have ever purchased cars from. The sales dept is outstanding. The selection of vehicles is plentiful, the salesman are helpful, honest and easy to work with. I have purchased 2 cars and never paid .more than anticipated, that is how easy it is to work with sale personnel. The service is outstanding. They are very busy, so sometimes you have to wait to get an appointment; however the work done is perfect, the waiting area is comfortable and wait time is reasonable. I have no complaints about Nick Mayer.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Nadine! We truly appreciate your kind words about our sales team and service at Nick Mayer Ford Mayfield. It’s fantastic to hear that you had such a positive experience purchasing your vehicles with us. We strive to provide a comfortable environment and high-quality service, and we’re glad you noticed. We look forward to seeing you again for your next visit! Sincerely, The Nick Mayer Ford Mayfield Team
Nick Mayer service is great. The work is always do e in a way to suit the customer.
Nick Mayer service is great. The work is always do e in a way to suit the customer.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Many thanks for this kind review! Your feedback about the service at Nick Mayer Ford Mayfield is highly appreciated. Meeting customer needs is always the top priority, and hearing that the experience was positive is fantastic. Welcoming you back soon will be a pleasure! Sincerely, The Nick Mayer Ford Mayfield Team