Spitzer CDJR Cleveland

I regret going to this dealership they don't like my allstate extended warranty they seem to not want to work on my Chrysler Pacifica Deianna in the service dept

Winthrop Defreitas was very helpful with helping my find my new car! Five stars from me!

My sales men was very nice and respectful. I would ask for him if I decide in the future to buy another vehicle. Thank you.

The dealership was fine. My salesman amazing. The girl I delt with on the phone lied to me or the sales manager did. One or the other

Lisa Leclair is very personable, and my vehicle service experience exceptional. A 10 out of 10 in my book.

On June 9th, my 2021 Dodge Charger, with only 42,000 miles, experienced an electrical issue. Mopar recommended I take the car to Spitzer, the nearest Dodge service center. On June 11th, Spitzer informed me that they had "fixed" the issue, which they attributed to a missing PCM fuse. This was puzzling since the fuse box had not been tampered with before. A few weeks later, while out with my family, the car broke down again. This time, they claimed it was related to a recall and that they had resolved it. Two weeks after that, the car broke down again with the same problem: the engine went into limp mode, and I couldn't shift the car until I turned it off and manually put it into gear. Spitzer assured me it was fixed and that the repair was covered under warranty. However, over Labor Day weekend, the car broke down again with the same issues. I returned the car to Spitzer on a lunch break and informed them that I needed to leave by 1:30 pm. They initially promised a rental car if my car wasn't ready within an hour and a half, but when 1:30 pm came around, they refused to provide a rental. Ed Biro and Jesse Campbell then told me they couldn't confirm whether it was the same issue I had been experiencing for the past three months and again refused a rental car. THE CAR IS AT ANOTHER DODGE DEALERSHIP WHERE THEY ARE STILL TRYING TO SOLVE THE PROBLEM THAT SPITZER FAILED TO FIX! At least the dealership where it's currently being service at is provided me a rental and is doing detailed analysis to determine the true cause of the problem instead of piece mailing it and then gaslighting the situation.

David Adkins and Ted both helped me get into my second Gladiator in less than 6 months and even finding a second one like I wanted. Awesome team to work with!

Ally Figueroa was absolutely outstanding! She was kind, courteous, knowledgeable and recommended services appropriate for the age of my vehicle and mileage. She did not attempt to oversell services my vehicle did not need and welcomed any questions. I have typically had my vehicle serviced at the dealership we purchased it, however since our Jeep Wave has expired, we had the opportunity to experience Spitzer CDJR and will DEFINITELY be coming back for service!!!

Long time customer Joel Wilson is my go to person Treats me like a queen always bends over backwards to make sure I'm satisfied

I was warmly greeted by Lisa LeClair for my vehicle service appt. She was very professional, courteous, knowledgeable, and informative. She kept pace with my vehicles activity and made sure I was comfortable and received service updates when necessary. It was an awesome experience from the time I walked in to the time I left. They also have a waiting room with tables where you can plug in your phone or tablet and charge it and a tv. The service dept. always does a great job servicing my car and the ladies in the office area are kind and helpful.