Reviews
Diagnosed and repaired my air bag light problem correctly
Diagnosed and repaired my air bag light problem correctly and took care of the brake hose recall perfectly. I think I found a dealer I can trust! Thanks!
Diagnosed and repaired my air bag light problem correctly
Diagnosed and repaired my air bag light problem correctly and took care of the brake hose recall perfectly. I think I found a dealer I can trust! Thanks!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
The availability of having them take me home and pick me
The availability of having them take me home and pick me up while car is serviced. And the free car wash. And the friendly workers.
The availability of having them take me home and pick me
The availability of having them take me home and pick me up while car is serviced. And the free car wash. And the friendly workers.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for sharing about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!
Joe was very helpful and I would recommend him to others
Joe was very helpful and I would recommend him to others who are buying a vehicle.
Joe was very helpful and I would recommend him to others
Joe was very helpful and I would recommend him to others who are buying a vehicle.
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- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Carol, thank you! Joe and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Norton.
I’ve written a review 3or 4 times it is deleted when I
I’ve written a review 3or 4 times it is deleted when I press next. I stood awkwardly in service writing area while 3 writers finished their discussion. No one greeted me or used my name. I made my way to Ashleys desk. When I picked up my truck Ashley showed me how to fix the problem myself. A simple switch to show the gear as the transmission shifts. I was puzzled why I wasn’t shown this “fix” the first time I had this concern. I have not been pleased with the changes in service writing for the past few years. It is getting worse not better. I feel like a non customer. Maybe time for a dealership change. Time will tell.
I’ve written a review 3or 4 times it is deleted when I
I’ve written a review 3or 4 times it is deleted when I press next. I stood awkwardly in service writing area while 3 writers finished their discussion. No one greeted me or used my name. I made my way to Ashleys desk. When I picked up my truck Ashley showed me how to fix the problem myself. A simple switch to show the gear as the transmission shifts. I was puzzled why I wasn’t shown this “fix” the first time I had this concern. I have not been pleased with the changes in service writing for the past few years. It is getting worse not better. I feel like a non customer. Maybe time for a dealership change. Time will tell.
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- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.
Sam and Desmond are AMAZING!
Sam and Desmond are AMAZING! They made the car buying process simply and easy! I ABSOLUTELY LOVED THEY INCLUDED OUR 13 YEAR OLD SON, IN THE BUYING PROCESS! They made all of us feel welcome and listened to our wants and needs! Will definitely be back when it's time for our next vehicle!
Sam and Desmond are AMAZING!
Sam and Desmond are AMAZING! They made the car buying process simply and easy! I ABSOLUTELY LOVED THEY INCLUDED OUR 13 YEAR OLD SON, IN THE BUYING PROCESS! They made all of us feel welcome and listened to our wants and needs! Will definitely be back when it's time for our next vehicle!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
Sam and Desmond are AMAZING!
Sam and Desmond are AMAZING! They made the car buying process simply and easy! I ABSOLUTELY LOVED THEY INCLUDED OUR 13 YEAR OLD SON, IN THE BUYING PROCESS! They made all of us feel welcome and listened to our wants and needs! Will definitely be back when it's time for our next vehicle!
Sam and Desmond are AMAZING!
Sam and Desmond are AMAZING! They made the car buying process simply and easy! I ABSOLUTELY LOVED THEY INCLUDED OUR 13 YEAR OLD SON, IN THE BUYING PROCESS! They made all of us feel welcome and listened to our wants and needs! Will definitely be back when it's time for our next vehicle!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Was impressed with timely service.
Was impressed with timely service. Communication was also great and friendly to work with Brianna! Like the fact that they call and check with you before performing services.
Was impressed with timely service.
Was impressed with timely service. Communication was also great and friendly to work with Brianna! Like the fact that they call and check with you before performing services.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Exceptional service, friendly staff, no pressure—made
Exceptional service, friendly staff, no pressure—made buying a car very smooth and easy. Great experience!!
Exceptional service, friendly staff, no pressure—made
Exceptional service, friendly staff, no pressure—made buying a car very smooth and easy. Great experience!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Easy to deal with Found the truck I was looking for No
Easy to deal with Found the truck I was looking for No issues! At all! sales guy followed up to be sure all is good! which was a nice change! Most sellers sell and never hear from again!
Easy to deal with Found the truck I was looking for No
Easy to deal with Found the truck I was looking for No issues! At all! sales guy followed up to be sure all is good! which was a nice change! Most sellers sell and never hear from again!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Very informative and efficient concerning the job that
Very informative and efficient concerning the job that needed done. Happy with the service and professionalism by the staff
Very informative and efficient concerning the job that
Very informative and efficient concerning the job that needed done. Happy with the service and professionalism by the staff
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Norton to be a positive one. Please don't hesitate to reach out if you need anything else.