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Ken Ganley Ford Norton

(3,622 reviews)
Visit Ken Ganley Ford Norton
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 1:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–6:00pm 7:30am–6:00pm
Wednesday 9:00am–6:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–1:00pm
Sunday Closed Closed
2025 consumer dealer award
View 7 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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New (866) 922-9386 (866) 922-9386
Used (877) 542-3007 (877) 542-3007
Service (877) 405-0351 (877) 405-0351

Inventory

See all 207 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since February 2016.
Ken Ganley Ford is an outstanding Dealership proudly serving the Barberton Norton Akron and Canton areas. We feature the full line of new Ford Cars and Trucks. Stop in and let our friendly sales staff show you our entire line. Our Used Car inventory features many low mileage, one-owner cars and we offer a free CARFAX with every vehicle. Our Genuine Ford Service Department is available to keep your your Ford running like the day you bought it! www.goganleyford.com

Service center

Phone number (877) 405-0351

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–1:00pm
Sunday
Closed

Meet our employees

Reviews

(3,622 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ken Ganley Ford Norton from DealerRater.

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Diagnosed and repaired my air bag light problem correctly

Diagnosed and repaired my air bag light problem correctly and took care of the brake hose recall perfectly. I think I found a dealer I can trust! Thanks!

Diagnosed and repaired my air bag light problem correctly

Diagnosed and repaired my air bag light problem correctly and took care of the brake hose recall perfectly. I think I found a dealer I can trust! Thanks!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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The availability of having them take me home and pick me

The availability of having them take me home and pick me up while car is serviced. And the free car wash. And the friendly workers.

The availability of having them take me home and pick me

The availability of having them take me home and pick me up while car is serviced. And the free car wash. And the friendly workers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks for sharing about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

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Joe was very helpful and I would recommend him to others

Joe was very helpful and I would recommend him to others who are buying a vehicle.

Joe was very helpful and I would recommend him to others

Joe was very helpful and I would recommend him to others who are buying a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Dealer response

Carol, thank you! Joe and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Norton.

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I’ve written a review 3or 4 times it is deleted when I

I’ve written a review 3or 4 times it is deleted when I press next. I stood awkwardly in service writing area while 3 writers finished their discussion. No one greeted me or used my name. I made my way to Ashleys desk. When I picked up my truck Ashley showed me how to fix the problem myself. A simple switch to show the gear as the transmission shifts. I was puzzled why I wasn’t shown this “fix” the first time I had this concern. I have not been pleased with the changes in service writing for the past few years. It is getting worse not better. I feel like a non customer. Maybe time for a dealership change. Time will tell.

I’ve written a review 3or 4 times it is deleted when I

I’ve written a review 3or 4 times it is deleted when I press next. I stood awkwardly in service writing area while 3 writers finished their discussion. No one greeted me or used my name. I made my way to Ashleys desk. When I picked up my truck Ashley showed me how to fix the problem myself. A simple switch to show the gear as the transmission shifts. I was puzzled why I wasn’t shown this “fix” the first time I had this concern. I have not been pleased with the changes in service writing for the past few years. It is getting worse not better. I feel like a non customer. Maybe time for a dealership change. Time will tell.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Dealer response

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Norton did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

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Sam and Desmond are AMAZING!

Sam and Desmond are AMAZING! They made the car buying process simply and easy! I ABSOLUTELY LOVED THEY INCLUDED OUR 13 YEAR OLD SON, IN THE BUYING PROCESS! They made all of us feel welcome and listened to our wants and needs! Will definitely be back when it's time for our next vehicle!

Sam and Desmond are AMAZING!

Sam and Desmond are AMAZING! They made the car buying process simply and easy! I ABSOLUTELY LOVED THEY INCLUDED OUR 13 YEAR OLD SON, IN THE BUYING PROCESS! They made all of us feel welcome and listened to our wants and needs! Will definitely be back when it's time for our next vehicle!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

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Sam and Desmond are AMAZING!

Sam and Desmond are AMAZING! They made the car buying process simply and easy! I ABSOLUTELY LOVED THEY INCLUDED OUR 13 YEAR OLD SON, IN THE BUYING PROCESS! They made all of us feel welcome and listened to our wants and needs! Will definitely be back when it's time for our next vehicle!

Sam and Desmond are AMAZING!

Sam and Desmond are AMAZING! They made the car buying process simply and easy! I ABSOLUTELY LOVED THEY INCLUDED OUR 13 YEAR OLD SON, IN THE BUYING PROCESS! They made all of us feel welcome and listened to our wants and needs! Will definitely be back when it's time for our next vehicle!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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Was impressed with timely service.

Was impressed with timely service. Communication was also great and friendly to work with Brianna! Like the fact that they call and check with you before performing services.

Was impressed with timely service.

Was impressed with timely service. Communication was also great and friendly to work with Brianna! Like the fact that they call and check with you before performing services.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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Exceptional service, friendly staff, no pressure—made

Exceptional service, friendly staff, no pressure—made buying a car very smooth and easy. Great experience!!

Exceptional service, friendly staff, no pressure—made

Exceptional service, friendly staff, no pressure—made buying a car very smooth and easy. Great experience!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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Easy to deal with Found the truck I was looking for No

Easy to deal with Found the truck I was looking for No issues! At all! sales guy followed up to be sure all is good! which was a nice change! Most sellers sell and never hear from again!

Easy to deal with Found the truck I was looking for No

Easy to deal with Found the truck I was looking for No issues! At all! sales guy followed up to be sure all is good! which was a nice change! Most sellers sell and never hear from again!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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Very informative and efficient concerning the job that

Very informative and efficient concerning the job that needed done. Happy with the service and professionalism by the staff

Very informative and efficient concerning the job that

Very informative and efficient concerning the job that needed done. Happy with the service and professionalism by the staff

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Norton to be a positive one. Please don't hesitate to reach out if you need anything else.

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