Al Spitzer Ford

I bought a used 2011 Mustang v6 in 2016 and it was the worst purchase of my life. The E-Brake cable snapped 2 months into owning it, 3 months later i had... an engine knock. Resulting in me owing too much to afford a new engine and new e brake cable that i had to get it repo'd. It has ruined car buying for me and they have taken no responsibility in ruining my credit life for selling me a broken car. I would avoid this dealer at ALL costs. Dont make the same mistake i did.

Please excuse previous review! Wonderful experience. Scott Bennett was my sales assoc. Was extremely helpful and answer all my questions and concerns.... Made me feel very comfortable with purchase

Had a great time getting into a new c-max, thanks to Kevin Fleck. He was knowledgeable and I felt very comfortable. I would recommend this dealership.... Thanks again Kevin!

Back in June I decided to purchase a car from spitzer ford in Ohio. At first things seemed flawless and perfect. I decided to purchase the car Wednesday... and they had it delivered within 24 hours as I live 3 hours away. I honestly thought things would go so so smooth and that these guys were the best. Well 2 weeks passed and the check engine light came on so we called and they told us to have the light blown out and if it came back on then we’d continue to find out what the issue was. The light came back on, now we take it to our local ford at spitzers request. (In which they agreed to have the car fixed because they told me it came with a 30 day warranty) once getting it looked at by ford we learn to realize it’s a decently expensive fix. So my stepfather goes back and forth for a while with them. Meanwhile, my local ford tells me if I drive it and the part goes bad for good it could cause way more problems, so I leave my new car at ford. Spitzer ford knew the cost of the repair and did not give authorization for a WEEK and 3 days. Meanwhile I have no car. They must have dug around to find a way out and found that I would have to pay a small deductible in order to get it fixed. They also basically claimed me to be a liar by saying that i never spoke to them about the noise under the hood before I left, which I did and the head mechanic looked at it for me and told me it was normal, obviously it was not! Needless to say, it was a mess, I had a terrible time dealing with them after the fact. They were not helpful in the slightest. I had no car for over a week because they wouldn’t authorize the fix, which took my local ford a total of roughly 4 hours to fix. So a 4 hour fix took over a week to actually get worked on. I will not purchase another vehicle from them and I have also removed ALL forms of advertisement including the spitzer logo. I had hoped it would have been a good experience but unfortunately it was not. It took me so long to write this review because I honestly went back and forth whether I wanted to, but getting the issue resolved was an absolute nightmare.

Went in because the weather was nice. Saw the Escape online and had spoken with Brittany on the phone. She made me an appointment and I came in and fell... in love with the car and her. She’s so bright and she made my father laugh too even though he may have talked her ear off about his plane he built. Highly recommend.

Was browsing around the used lot because my current car had many miles and came across two I liked. Walked inside and was immediately greeted by Brittany.... Friendly, upbeat gal. She showed me both cars and we test drove a Hybrid which I never would’ve bought if she hadn’t told me everything about one. Ended up with a 2011 Ford Fusion low mileage.

My husband and I came in to trade a car in. Brittany was very helpful and friendly. Everyone greeted us and made us feel welcome.

I had not planned to buy a vehicle today, but the deal was too good to pass up! They are also great for service. They always treat me right.

What a wonderful and fast experience. Listened to our needs and helped us move through the lease process with ease. Family friendly showroom allowing us... to shop and keep the kids entertained.

Larry made our purchase experience so easy and painless. He was very considerate of our needs. We will definitely recommend and come back for future vehicles.