Spitzer Ford Cuyahoga Falls

I have bought 4 new cars from this dealership it has always been a good experience but i will say I do not like the fact that this time I didn't see the purchase agreement breakdown till I was sitting in finance office and caught a few errors that would of cost me money and the finance guy twice had to redo paperwork. I think a better practice would to go thru purchase agreement with customer prior to sending them to finance office

We had a fantastic experience purchasing our 2022 Ford Explorer! David was incredibly knowledgeable, efficient, and friendly throughout the entire process. John in Finance was professional, took the time to explain all of our options, and helped us make the best decision for our family. Rob Licursi, Ashley and Patrick, the entire team did an outstanding job making the purchase seamless from start to finish. Everyone was welcoming, attentive, and truly went above and beyond to ensure everything went smoothly. We couldn’t be happier with our experience and highly recommend this dealership!

Cooper was great and straight forward! We will definitely be using him with any purchases of future vehicles

I have used the Spitzer dealership for years to get my cars check up as I call it, I feel comfortable. I don’t feel like they’re trying to rip me off. The experience of buying a car was really good being an older woman. It’s hard to not to feel being taken advantage of, but I did not feel that way at all.

Absolutely the worst dealership ever The should close down or fire everyone their Absolutely garbage

Rushed us out so much so that my phone was left behind. Proceeded to not explain anything and then refused to help when my transmission went out 20k miles later. Absolutely the worst dealership known to man

I just purchased my second car Spitzer and I will never do it again. I work with Darryl (salesman), great guy and the best! Their service department where I had all my work done is fantastic! But….. the financing side is extremely shady and will screw you. They told my wife and I when she was purchasing her car from there Navy Fed was black listed and there was no way they could use them and had to go through them. And after I went through great lengths of arguments and threats they decided to use them which saved me over 2k over 1 full point. The financial department clearly was trying to take advantage of my wife while I wasn’t there and I will never do business with them again and I suggest you don’t either.

My experience was simple and quick. I am thrilled with my new vehicle! Thank you!

Initially they were unwilling take my financing for which I was pre-approved. They were able to actually beat my interest rate so that was a plus so I use financing with Citibank who is there a preferred provider. We drove two cars, looked up when we like I thought the mileage was too much but notice that they had another car and the spitzer organization. He wanted to go look at that one, but they said it had been sold. Found out that in fact it wasn't sold and it's still available three or four days after our visit. Negotiated what was a decent price for another vehicle. When are you going into finance, they convinced my spouse that we extended warranty but only had $15 to our payments and included Gap coverage. So we signed the paperwork they glossed everything over fairly quickly, there were actually two line items one for the extended warranty which I was told would be an additional hundred thousand miles on top of the current mileage which was about 32,800. The paperwork said it's only going to be good for a total of 100000 miles. Since looking after our purchase the price for the extended warranty doesn't seem to be too bad although there are some that do have higher prices but do seem to have more coverage. There was a separate line item for the gap insurance. I'm currently unsure if I'm going to keep you extended warranty. I made a call to ask why on the app my extended warranty wasn't showing up but they told me that it would be 30 to 60 days before it would.

Very good this is my fourth car l bought from there and always off of Daryl the salesman