Spitzer Ford Cuyahoga Falls

One star because 0 is not an option. I have given this dealership the benifit of the doubt since 2020 when they were unable to diagnosis my Ford Flex issues and left me no choice but to trade it off for a different vehicle. Dealership has gone from mediocre service to absolutely poor performance. No phone calls or updates from service. I had to call to get updates. In the end it took two days to diagnosis, no loaner vehicles and they expected me to pay $9.2K to fix two known Technical Service Bulletion related issues, one for CDF transmission issue and the other the for the widely know cam phaser failures. Extended warranty went out 2 months prior. Feeble attempts to provide any customer satisfaction or service. I recommend staying as far away as possible from this dealership. Too bad I really liked my truck and Ford's amenities, but proven unreliable mechanically not once, but twice

Very polite Great Work Ethics Very Informative Works on Getting you in the vehicle you describe Communication is a 10 out of 10 Thanks Erreck and Michael

Great experience. Cooper was excellent to work with. Everything went smoothly and the service was great!

Service was prompt and thorough. The service coordinator reviewed everything including the recommended parts for the 20K mile milestone.

Lindsey Valentine was great to work with in setting up appt and getting our vehicle serviced and returned.

Lindsey Valentine was most helpful getting us set up on Fords touch screen in the car. She explained things we did not know. She also told us to stop by if we had any issues. THANK YOU..

Very good customer service, Steven Cooper was awesome at getting me into my new 2024 f250 power stroke. After buying back my 2023 f250

Lindsey was super nice and helpful! Explained everything. Just overall an amazing experience! Took my car even before appt started!

My experience at Al Spitzer Ford in Cuyahoga Falls was incredible from beginning to end. I found a used car listing on cars.com and sent a request about the vehicle. The salesperson, Lauren Reitz was helpful right from the start and answered all my questions. The sales manager, Patrick Zanko was super helpful and never pressured me into a decision. When I didn’t like the first car I looked at both he and Lauren listened as I talked about what features I really wanted that the other one didn’t have. He called me a few days later to let me know of a vehicle that had just arrived that he believed had all the features I was looking for. That turned out the be the one I purchased! I was nervous about financing with my credit score but John White in financing worked his magic not only to find me financing but a payment way lower that estimated. I am so glad that I decided to go to Al Spitzer Ford in Cuyahoga Falls and grateful for such an incredible experience!

From the moment I stepped onto the lot, I knew this wasn’t going to be your typical car-buying experience. I was greeted by Cooper, a car salesman who redefined what customer service should look like. Friendly, knowledgeable, and genuinely interested in helping me find the right vehicle—not just make a sale—Cooper made the entire process smooth and enjoyable. When I finally settled on a car, Cooper made the paperwork process feel effortless. He explained everything clearly, answered all my questions with patience. In a world where car buying can often feel overwhelming or transactional, Cooper turned it into a personalized, stress-free experience. I left the dealership not only with a great car but also with the feeling that I had been truly taken care of. Highly recommend working with Cooper if you're in the market for a new vehicle—he’s a rare gem in the industry!