Spitzer Ford Cuyahoga Falls

My experience was simple and quick. I am thrilled with my new vehicle! Thank you!

Initially they were unwilling take my financing for which I was pre-approved. They were able to actually beat my interest rate so that was a plus so I use financing with Citibank who is there a preferred provider. We drove two cars, looked up when we like I thought the mileage was too much but notice that they had another car and the spitzer organization. He wanted to go look at that one, but they said it had been sold. Found out that in fact it wasn't sold and it's still available three or four days after our visit. Negotiated what was a decent price for another vehicle. When are you going into finance, they convinced my spouse that we extended warranty but only had $15 to our payments and included Gap coverage. So we signed the paperwork they glossed everything over fairly quickly, there were actually two line items one for the extended warranty which I was told would be an additional hundred thousand miles on top of the current mileage which was about 32,800. The paperwork said it's only going to be good for a total of 100000 miles. Since looking after our purchase the price for the extended warranty doesn't seem to be too bad although there are some that do have higher prices but do seem to have more coverage. There was a separate line item for the gap insurance. I'm currently unsure if I'm going to keep you extended warranty. I made a call to ask why on the app my extended warranty wasn't showing up but they told me that it would be 30 to 60 days before it would.

Very good this is my fourth car l bought from there and always off of Daryl the salesman

Painless Professional and the trade in the was fair and the experience was good Great job Eric

Well I was under the impression that when I bought my car I had to free oil changes. I wasn't told that it was from a year of purchase. When I called and showed up I mentioned it being my last free oil change. I wasn't corrected. Then after waiting over 2 hours for an oil change I was then charged for it. I wasn't told that given a small discount but I wasn't expecting to pay so I had a 3% fee. The crazy 2hr oil change made me late for a co workers retirement ceremony.

Excellent Love the dealership.. Cooper and Z were extremely knowledgeable and professional. Fast easy service.

Service Dept excellent fast service, they don't try to push unnecessary repairs on you.

They were a great group of people. They helped us immediately help us find a car for our daughter and we purchased it, and it was like a in and out thing, no difficulties at all.

I was very pleased they kept me informed about my car they picked up and and delivered

I work with Zyan Sheffield. I did not work with Mark Carter. Zyan was excellent. In terms of customer service very personable extremely knowledgeable. Overall outstanding. My service experience was excellent as I said overall an outstanding experience thank you.